Based on 23 customer reviews Zimtown is rated 1.1 out of 5. They have been selling on Walmart Marketplace since 2016. They sell Zimtown, Ktaxon, ZOKOP, Oakeskaran and Oakes products in Auto & Tires, Home and Home Improvement categories.
I purchased the product of this company at Walmart. The product that arrived was completely not matching the description and images from the advertisement. I did NOT even unpack the item , requested return, shipped item back at the end of October. Now it is already 2 months after - no sound from them. They are dishonestly misrepresenting their products, they still hold my money, they got back their product, so.....People, why should we even deal with them , why should we directly or through the 3d party, when they are running their business in dishonest disrespectful manner and act like thefts.
Do NOT deal with them. Do not bring your business there.
Let them get out of business for good.
Ordered a scale from Walmart and it is a piece of junk and a waste of money. Walmart should know better.
I ordered barber chairs the chair is not sturdy at all and now I have 5 that I cannot uses and no contact info for them!!!! sorry I did see these reviews ahead of time:( I also wish there was a no star option :(
DO NOT BUY ANYTHING FROM THESE PEOPLE,, THEY ARE CROOKS, PLAIN AND SSIMPLE! They send you the wrong item then never answer your email mails.gave one star can you can't give zero!
Horrible Company. Was sent a product with missing parts. I tried to return it. They said they would send a return label and never did. The same lady answers the phone and says everything is done through email.
Ordered apple corer said was delivered to mailbox at front of office did not receive.They said I should ask my neighbors if they had my package.There are 300 mailboxes.They still haven’t gotten back to me.I do have a case number from Walmart and will be calling them about the poor service from this company.
My Email to this JOKE of a Non-business....
ME: I was building an order on Walmart.com and had this in my cart, now it's out of stock. I really wanted this more than any of the items. Will you get it back soon? “Portable trunk mount 3-bike carrier hatchback SUV car sport bike rack”
ZIMTOWN: Dear buyer, Thanks for your time. Sorry, we can't find your order, please give us the order number first Once we confirm it, we will work out a proper solution for you. Your early response will be highly appreciated.
ME: Obviously you didn't read my email properly it says I "was" "building" an order... Key words. WAS BUILDING.. I asked a simple question if you're getting it back in stock or not? But thanks for your robotic automated General reply and for nothing.
This company sells junk and when you ask for a return they refuse. I can't believe Walmart is using this dishonest merchant in its website. I will contact Wal-Mart executives to report this company. DO NOT BUY ANYTHING FROM ZIMTOWN.
DON'T use this place to order anything. This place makes Walmart look bad. I ordered a tent from them and of course they sent the wrong size. They had the nerves to tell me I ordered a smaller. Clearly my order showed the correct size. It seems that do a lot of false advertising and lying to their customers. I wish I could give them minus zero stars. That's exactly what they deserve.
If I could give them -0 stars I would. Horrible service. Liars about their items. I purchased two nightstands and upon delivery I received two doll house night stands. They had the nerves to tell me to sell the items. Wal-Mart should be shamed for dealing with such a lousy company and I will NEVER order anything else from them!!!
DO NOT buy from this company. Am filing complaints with numerous agencies. I purchased an aviary from them for $65. They sent a huge rolling make-up kit instead! I ask them to receive the item back that THEY SENT IN ERROR and send the item I had purchased. They sent a return label and I had to haul a huge 40 pound box down to FEDEX. Then, they send me an email that they were returning my money and a link to order the aviary....AT TWICE THE PRICE!!! I tried to get them to fulfilled the contract at the price I paid, but they told me 1) it was out of stock (I have screen shots of it being available at the higher price for a week after I requested the send the item), 2) They raised the price because it was so popular, 3) They wouldn’t sell it to me! I am furious. This company should not even be in business. Beware! Should have zero stars!!!!!
Never buy from this company , terrible customer service, I purchased an item that did not match the description and wanted to return it. They told me " sell it to someone else" BAD BUSINESS
Don't order! Missing pieces from product and keep getting returned email.... Very frustrating....
Very disappointed with the return service. I’ve been trying for a week to get some one to contact me about returning items. I didn’t know when you ordered from Walmart there would be a 3rd party involved. Will never do this again!!!!!
Do not order from this marketplace! Horrible to deal with still didn’t get to return this and they wanted me to pay for shipping return that was their error! Can’t talk to a person and it goes on on on,will never again order from them!!! I would give them a zero minus but it wouldn’t let me
The product I purchased from this company was very poor quality, and they wouldn't even let me return or exchange it. Very poor customer service. Very poor product.
Purchased Backpacks from Zimtown through Walmart website. The backpacks were smaller then described and they were not child friendly. The zippers keep getting stuck and they don’t want to return the backpacks. Horrible customer service, Never buying from again. STAY AWAY FROM ZIMTOWN! THEY DESERVE A ZERO FOR STAR RATING !!!
I wish I could leave zero stars! I ordered some fabric storage boxes that were too large. Zimtown agreed to provide a free shipping label and would then refund 70% of the purchase price. I sent the package to them and never heard from them again. They never answered my emails once I returned the products!
DO NOT BUY ANY PRODUCTS SOLD BY ZIMTOWN! I earned my lesson the hard way, which resulted in a loss of animal life! I purchased a 7 egg incubator through Walmart.com. 18 days into incubation the units fan quit working. I was lucky enough to get 3 chickens to fully hatch and another had broke through the shell. 2 days later the unit dropped temperature and would not go back up. I rushed to get my remaining eggs under a lamp. I was able to get the one that had started hatching to finish. Unfortunately I lost the remaining 3 (nearly full term) chicks. I have emailed the company with time lapse photographic proof that the unit will not fully heat up and all I get is the run around from them! NEVER AGAIN! Its pretty shitty that in order to post this review you have to give at least 1 star....there should be an option for negative stars!
Do not buy!!! Sent the wrong item and then claim that it is correct. Refuse to accept your return. Horrible and unprofessional customer service.