Based on 84 customer reviews Zimtown is rated 1.0 out of 5 stars. They have been selling on Walmart Marketplace since 2016.
Zimtown cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting Zimtown. Their contact information including business name, phone number, address and email are unavailable. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
If I could give a negative stars I would! Not only have I not received my product that I ordered off the Walmart.ca website ... but they keep telling me to wait 2 more days for an item that I ordered in Mid October. It is now December. When I emailed Zimtown ... this was the response ... "Item: Zimtown Accent Chair PU Padded Seat Bucket Barrel Chair Black Dear, For order ,it show delivered already,did you received it ? This is tracking information: 2021-11-02 15:39:59,DELIVERY PREFERENCE - GARAGE Waiting for your reply. Best wishes"
What is that??? No tracking number ... nothing at all to confirm the delivery. And when I would respond they would say this ""Dear, Thanks for your reply. For your order ,we really arranged shipment for you and the it delivered in time. would u mind waiting for more days Best wishes"
What kind of response is that???
Walmart was NOT helpful at all. They kept saying to wait a couple days. I said Canada Post doesn't even show the item shipped! I was told by walmart to wait another 2 days! Are you kidding me! I would NEVER recommend this company and SHAME on Walmart for allowing them to sell on their website!!!
Zimtown and their products are at a thermonuclear level 10 of suck! Ordered a simple folding treadmill from them for my wife. The piece of garbage was so cheap it was painfully obvious. It failed to function right out of the box. Walmart won't return it and Affirm, who I used to pay for it, was zero help as well and their own degree of suck, too. Walmart online acted as a go-between for me and them. The Zimtown people asked me to shoot them a short video to demonstrate the problem, which I did. They were still defiant, giving me some gibberish about checking and changing the batteries in the remote, which I had already done. I showed them how there was no manual control. They still didn't get it, and the diction in their sentence structure when writing to me made it readily apparent that English was probably their 3rd language, which was very irritating. Then they wanted me to shoot them yet another short video. By now I was thrown into a whole new dimension of pissed off. I told them I wasn't shooting them any more videos, I'm not MGM studios, and they had better crack open the bank vault and refund my money immediately, or else I was going to call Walmart Online care and sic them on you like a rabid dog. Only after I threatened the little creeps with this did they finally get off their fancy little duffs and send me a return authorization, but I had to do the heavy lifting and take the thing to a Fed-Ex store to have it shipped. A nearly two-week saga this took to iron out! Walmart should be ashamed of themselves for allowing such a sub-standard company to sell their useless, worthless garbage on their website. Do yourself a favor--NEVER order a third party item from Walmart online and treat Zimtown and their products like they have the plague!
I purchased outdoor furniture set, just a couple months ago. Cushions are awful, have already faded, and look very worn after a month. I have several shades of tan. From sun fading.They stain very easy and do not stay together.
I bought some planters and there are two in a box. One of them missed some parts and I wrote to them as instructed by Walmart to contact the seller. Their answer was “This is your problem as the warranty has expired”. I just bought it. This company has poor quality control.
Don’t ever buy from them. They rip you off they don’t respond and if somethings wrong your stuck. Walmart sucks too because they use them as a third party and they don’t want to refund you your money either!
Company doesn't care about their customers! I've purchased zokop air fryer red from Walmart April 2020. This air fryer caught fire on my kitchen table. They had said my warranty has expired! I give ZIMTOWN NEGATIVE 5 STAR'S & TWO
Ordered 2 lift chairs from Walmart.com. When we received the chairs, on both chairs the arms of the chairs were misaligned, and one chair the control mechanisms were not included. It took 2 hours at my local Walmart to set the chairs up to ship back to Zimtown. It's been almost 2 weeks and I still have not received my refund EVEN THOUGH FedEx tracking said they were delivered back to Zimtown a week ago. DO NOT ORDER FROM THEM.
Zimtown products are PURE GARBAGE. I purchased Zimtown Air Fryer 1500w Red Electric-ETL. It caught on fire on my kitchen table. I called to report this issue they responded with its passed the warranty.
I know I haven’t bought anything but if you look at one website it is the same person saying this is an amazing place totally disagree
I would like to send your wedding tent back please, also my old email address for yahoo is not working so please use this email address for Gmail which is [email protected], thank you
Scam company employee stole info and shipped stolen items belonging to me
I haven’t even purchased anything with them but read the reviews before I was about to purchase. Thank God I did , Walmart should be a shamed of their selfs letting a vendor like this sell on there site.
after 7 days i contacted them only to be rudely told to wait wtf??
Ordered snow boots a month ago and have not heard a word from them, but they took my $ within minutes and it was $85.
Yes I sent back a closet and that was a month ago and I still don't have my refund. I call and they give me the run around. Never again will I use this site.
Seller demonstartes no accountability or trustworthiness. I recommend not trusting this seller. Buy from a different vendor.
I have still not received my item from Zimtown. But they have my money??
I am disappointed that I did t check this site before ordering from Walmart third party.
Horrible!!!!! Ordered a shelf a month ago and haven’t received it!!!! They respond to my emails with the tracking number but item never got delivered! Ridiculous! Very bad customer service!
Awful. After 4 emails giving them the order number, they still say I never placed the order. But they sure did take the money for it.
This place is absolutely horrible. My order was placed 20 days ago and still nothing. I used the "contact us" to inquire about my order and absolutely nothing from them in response. Crappy company. Crappy customer service. Avoid at all costs. I still don't have my order and they still have my money and refuse to respond.