Based on 33 customer reviews Won Lane is rated 1.1 out of 5. They have been selling on Walmart Marketplace since 2016. They sell OxGord, Paws & Pals, Den Haven, Coleman and ZOU products in Auto & Tires, Pets and Seasonal categories.
Won Lane contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting Won Lane. Their contact information including business name, phone number, address and email might be available here. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
Won Lane are scam artist! Created a tracking number but never had UPS pick up the shipment.
What sucks even more is that Wal-Mart supported these crooks and never bothered to check that the order was shipped or delivered on time. And the ultimate bad service was to have me suffer and search for the crooks AKA won lane and discover they have an F Rating with the BBB
Crooks and Wal-Mart is suck holes too!
Ordered a product through Walmart marketplace. Received shipping info and then the shipping stops and shows "delayed" It does not take 12 days from Gardena, CA to ship anywhere in the US. I'm chasing Walmart for this issue as reading all these complaints smells of Fraud. Ordered OxGord Car Grab Handles for Jeep & Quad Gear (2 Piece)
Sold by Won Lane No arrival, No ETA, No response from Won Lane. How can Walmart perpetuate this negative customer service experience? "0" Stars
2 twice I ordered 17 pcs. Car seat set. Twice I received an email of not to worry. They will send a 17pcs. Set. Today a 10 pcs arrived
I had same experience with customers receiving a wash cloth saying there was a mistake on their logistics. I ordered a 3 wheel kid scooter and received a wash cloth. Number is a google phone number which most scammers use. They just duped us with $31.
Ordered a pet pal stroller and my order came , but it was a wash cloth with a note that my order was not available at this time and a number to call with no one to answer.
DO NOT order from this distributor. They do not send you the products you order. There is no way to communicate directly with them. Walmart will not assist if there is a problem with the order. Order from them at your own risk.
I ordered a scooter for my grandsons third birthday. Was supposed to arrive 2-days prior. Still isn't there and hasn't even left the facility. Has a tracking number but hasn't been received at ups. So likely want even in stock...
DON'T BUY FROM THIS SELLER, ORDERED AND NEVER RECEIVED ORDER CALLED, EMAILED NO RESPONSE
NEVER BUY FROM THIS COMPANY. PRODUCT DID NOT MATCH PICTURE/DESCRIPTION. THEY WOULD NOT REPLACE WITH CORRECT ITEM.
This TRULY THE WORST SUPPLIER from WALMART! I ordered a Pet and Pals dog stroller and IT NEVER ARRIVED! I had to call Wal-Mart.com when it wasn't delivered and they contacted Won Lane for which I received an ambiguous response. Won Lane NEVER reported to me or Wal-Mart in the process. Don't order from them at least through Wal-Mart.
These people are scammers. They sent me the wrong color stroller which obviously is cheaper. I found their number online and several angry customer reviews on the BBB page. They made me take pictures of the used stroller which I received yesterday a day late and it was the wrong color. He said I have to wait for them to take their time and email the return label. I wasted 30 minutes on the phone with this guy out of California. Walmart is scamming people with their 3rd party seller excuse that isn't posted on their website. If you want to return something or if something is wrong with the item you have to wait for Won lane to take their time to reply and they come up with excuses so they don't take the item back. Google them and see for yourself, they are scamming lots and lots of people and they are in California, they need to be charged with something.
Don’t do business with Won Lane. The business is a vendor thru Walmart and Amazon. This business is a total fraud! THIS BASTARD IS A RIP OFF! Lists item at one price, but after your order is placed, they change the price and you never receive the item you purchased! Deserves a zero rating and needs to be shut down!
Horrible customer service. Would not refund or replaced damaged/unusable item. Kept sending the same response in an email.
This company is horrible to deal with. I placed an order with them online and their form changed my town and zip code when I pressed send. I tried to cancel the order within 24 hours by email because there was no way to immediately cancel the order on their site. They refused to let me do that after waiting 2 days to respond to my email telling me my order had already been processed. After several emails back and forth in which they claimed they couldn't do anything unless I sent the item back, they sent the item to the wrong address and are trying to hold me at fault. I have told them countless times that I will not pay for an item I did not receive. They responded with an email that said the mistake was on my end and due to their policy they were unable to do anything to have this corrected. However, they do apologize for the inconvenience. There is no way I will let them get away with this and have put a stop payment on my credit card until this is resolved. What a terrible way to do business and treat a customer. I will also be reporting them to the BBB.
ZERO Stars - I ordered a freestanding coat from who I thought was Wal-Mart and I received a TOWEL in the mail... a cheap ass towel, and received an email stating that my order was delivered! How do I get my money back!!!!????
Trying to figure out how to get ahold of a person that can help me. I ordered pet STAIRS, you shipped a pet CAMPING BED.
If you really want your items DON'T buy here. You won't get them. But you will get a hard time trying to find out what happened to them. Wal Mart stop doing business with these people.
Just like the others on here, I got completely fucked over by these shysters. I ordered a dog bed from them through Walmart, and though the bed I received was tagged as a medium, it was the size of the small. I called and emailed immediately, and they initially tried to have me keep the wrong size bed and give me a partial refund; I don’t freakin think so. I told them I wanted the correct bed. They were supposed to ship it to me ASAP. It is now 3 weeks and multiple emails later, and still nothing. DO NOT buy from this company! They’d better issue me a full refund and then some, because this is absolutely UNACCEPTABLE.
0 STARS !!! STAY AWAY!!! These people are crooks who do not issue returns. Please take them to Small Claims Court and notify Attorney General of CA! There are many complaints all over the internet and Better Business Bureau about them.
I ordered a dog crate from them on the 4th of Sept. I was told then it would be here by the 10th. On the 10th I checked on the U.P.S. site to see progress. It now says won't be delivered till the 12th! I called U.P.S. and they of course told me to get ahold of Won Lane and they give me this run around of how it is not their fault but to look at the information on U.P.S. Won Lane did NOT give to them till Sept. 6th! Well the 12th came and went and when I got home from work that night NO crate! I called this Won Lane the next day after calling everyone else that night and they said to call this person and that. I finally got someone that knew how to speak English and on the 19th was told by Amy that it would be shipped out next day. Checked again today and wow nothing on shippers website that they even got it to ship. So again I called Won Lane and spoke to this snobby person named Carla and she said now that there was a back order on these crates! I won't have shipping information till this Monday and then I should have it by Sept 28th. I told her if it was not in my home by the 28th I would file with the BBB, un surprisingly she was not concerned. STAY AWAY from this company by all means! I will never deal with them again and I have let many that I deal with in animal rescue know NOT to do business with them! Can I give them a minus 20 in stars?????