Based on 15 customer reviews Won Lane is rated 1.3 out of 5. They have been selling on Walmart Marketplace since 2016. They sell Coleman, OxGord, Paws & Pals, Den Haven and Paws and Pals products in Auto & Tires, Pets and Shop by Brand categories.
0 STARS !!! STAY AWAY!!! These people are crooks who do not issue returns. Please take them to Small Claims Court and notify Attorney General of CA! There are many complaints all over the internet and Better Business Bureau about them.
I ordered a dog crate from them on the 4th of Sept. I was told then it would be here by the 10th. On the 10th I checked on the U.P.S. site to see progress. It now says won't be delivered till the 12th! I called U.P.S. and they of course told me to get ahold of Won Lane and they give me this run around of how it is not their fault but to look at the information on U.P.S. Won Lane did NOT give to them till Sept. 6th! Well the 12th came and went and when I got home from work that night NO crate! I called this Won Lane the next day after calling everyone else that night and they said to call this person and that. I finally got someone that knew how to speak English and on the 19th was told by Amy that it would be shipped out next day. Checked again today and wow nothing on shippers website that they even got it to ship. So again I called Won Lane and spoke to this snobby person named Carla and she said now that there was a back order on these crates! I won't have shipping information till this Monday and then I should have it by Sept 28th. I told her if it was not in my home by the 28th I would file with the BBB, un surprisingly she was not concerned. STAY AWAY from this company by all means! I will never deal with them again and I have let many that I deal with in animal rescue know NOT to do business with them! Can I give them a minus 20 in stars?????
We ordered and received the folding dog ramp. It is exactly what we ordered. UPS didn't ship it to our address at a campground,but we finally tracked it down. The ramp is pretty cool. Our dog is 32 lbs. and 12 years old. This thing is pretty neat. It folds down into the size of a small suitcase.It also came with the gritty pads to give the dog traction. You just stick them on the ramp. Thank you.
TLDR: This company is unprofessional and incompetent, if not downright unethical. AVOID!!
I ordered a dog crate and I've been trying to get it for a month. First, they say it's lost in shipment. Then they supposedly send another one. When you ask where your order is, they tell you to contact UPS. UPS said the tracking number was wrong and my name wasn't even on it -- it wasn't even my order. I tried emailing them 5 or 6 times and every time, they send a canned email saying to check with your neighbor (seriously?!) or contact UPS.
Zero accountability. Zero customer service. Wish I could give ZERO stars.
I will give credit to Walmart, though. Their escalation team helped out and made a strong effort to make me whole again. Hopefully Walmart continues to do the right thing and kicks these scumbag crooks Won Lane out of Walmart Marketplace.
Won Lane, to spare your future customers one of the most idiotic customer experiences with which I ever dealt, I HOPE YOU GO OUT OF BUSINESS SOONER RATHER THAN LATER.
I ordered dog shampoo and cream rinse, it was all in the box , the bottles were empty.
Never again, there customer service is not good, very unhappy
Requested a refund
Ordered a car top carrier and they did a bait and switch and will not take the return unless I pay the freight. DONT DO BUSINESS WITH THEM!!!! RIP OFFS
I ordered a dog ramp. When it arrived there was no anti-slip barrier! I called and wanted refund #1 I live in Montana..lots of snow..#2 Two small dogs (12#) No way they can run up, what is made of plastic. Because I received the ramp and it was not what I expected I have to pay return shipping! A joke! NEVER purchase again and am posting my opinion on facebook!
Bought a heavy duty shopping cart leg came broken part for the wheels to go on need refund or replacement
Wal-Mart I'd# 2781257425226
I ordered a potty chair for the toilet they sent me the wrong one, a cheaper version of what i ordered, now to get my money back i have to pay return shipping...Never do business with Won Lane prob will not get my money back these people are rip offs. I have to give them a star to be able to send this form
Buyer beware! POS! Dog crate arrived broken, bent, with very cheap filmsy metal. Its cheaper than other crates, but I paid for it in damages after he broke the crate and got out. I just bought it two weeks ago and now need a replacement. Can I give this 0 stars? Ridiculous.
Brought the large crate! Broke less than 30 days. To get a refund I would have to mail the crate back. They box was damaged in shipping. I NEVER got the return label like Nelson said he did. Told me to get a box from the UPS store. Customer satisfaction is HORRIBLE just plan HORRIBLE!
After discovering a manufacture defect on a product I first called Won Lane to first ask about the warranty. They wouldn't confirm a warranty (Red Flag) even after a call back from Brad Lyons (From Won Lane if that's his real name) he still wouldn't confirm a warranty. I then pointed out the manufactures web site states a 1 year warranty and he confirmed this and was ready to sell me the product under false representation. I then asked for an RMA to return the defective product that was 5 months old and he then told me they offer only a 60 day warranty. Won Lane is an authorized distributor according to the manufactures website and that makes them legally responsible to honor their warranty since these clowns have nothing in writing stating any such exception for the product. I have filed a complaint with Walmart and filled out the warranty return form directly to the manufacture to resolve. Hopefully Walmart will intervene and turn this into a satisfactory online purchase.
They are the worst. Never will I purchase any from them again.
Ordered 3 dog crates. The zipper on one will not zip up, material is too tight. The mesh on another was delivered torn. I have emailed and sent pictures 3 times but no one responds after the first email requesting pictures. DO NOT ORDER. I AM OUT $80 AND NO WAY TO GET IT BACK SINCE YOU CAN'T RETURN TO WALMART WHERE I BOUGHT IT.
Didn't ship half of my items. Couldn't get a hold of ANY support whatsoever. I am now out 50 bucks. Jackasses. No one order from these rip offs!