Weize

Hello, Initially the run time was around 30 minutes. I followed the directions, held the lever firmly the whole time. I had it on the highest setting for mowing, I believe it was 70 or 75 mm. There was nothing unusal with the safety switch or the cable. The grass was dry, the temperature was in the high 80's. After the inital 30 minures of use I would only get about 15 minures of use, It would stop I would then check under the mower to make sure there wasn't anything hampering the blade, it was clean. I then would remove the batteries to recharge.. the 3 lights would blink indicating the batteries were over heating. I let them cool, then recharge the mower would start then shut down again after approximately 15 minutes. I have a small yard about 7,500 sq/ft my home is 1500 sq/ft, it took me almost 5 hours to mow the lawn because of the down time in letting the batteries cool then recharge. A gas powered mower, it would have taken me maybe 45 minutes to an hour. I did not get a respone from your company so I placed it on Facebook MarketPlace asking $275.00 I was offered $200 cash and took it, So I lost about $150.00. I ordered a gas mower from Home Depot had to spend another $350.00. Your return policy is what really ticked me off, according to UPS It would cost way more than $30 to return ship the item. All together it weighs 55 lbs. Not to mention the cost of getting a box from UPS that would carry the items. I ordered a TV from Amazon recently, it was defective, they gave me the option of having UPS pick it and once recieved they would refund my money. It was picked up the day after I requested a return. That service is what I was expecting from your company, in closing this has been a terrible experience. I believe a full refund is warrented even though I sold the mower, I still had to invest another $350.00 for a gas mower, not to mention the hell I went through using your product.