Wasserstein

I bought 2 cameras with solar panels, they arrived but were defective. After being told over and over again how to install the camera (I have 10 others, I know how to install them). Their reluctance to accept the return concerned me so I sent them a photo of their no hassle 30 day return policy, I was finally sent a prepaid UPS label but I noticed that they shipped me a package weighting 6 lbs. (according to the UPS label) but the return label they emailed me was for 3 lbs. which I though was weird. I went to the UPS store to send back the return package, I tracked it and 2 weeks after they received it, I emailed to find out where my refund was, I received a refund for about $70 less than what I paid. When I asked why I was told that the package weighed less than it should have and items where missing. I hit the roof and emailed back and said that, Wasserstein sent me the label with 3 lbs. weight. After I calmed down, I emailed them again, since they use a logistics firm, I told Wasserstein that I wanted a copy of the video of my package being opened, a list of everything they SAY was missing including the serial numbers of the "missing item(s)" and I told them that if I didn't get my full refund I would contact their logistics company and let them know that any complaint I make will include not only Wasserstein but their logistics company. I then found the UPS drop-off label I got when I took the return package to UPS store for shipping, it showed the weight of the item as 6 lbs. and emailed a copy of that label. They refunded the entire purchase.

This is not a reputable company and I would never do business with them or recommend them to anyone, they not only tired to rip me off but they are also ripping off UPS, since a 3 lbs. package cost less to ship then a 6 lbs. package. I have a feeling that this is this companies modus operandi.

Dame products. Cheap plactic accessories.