Based on 105 customer reviews VM Express is rated 1.0 out of 5. They have been selling on Walmart Marketplace since 2016. They sell Intex, Sterilite, Marshmallow Furniture, Swimline and Suncast products in Home, Shop by Brand and Toys categories.
VM Express contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting VM Express. Their contact information including business name, phone number, address and email might be available here. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
Do not order from this company. Was a few days past there 30 day policy and they would return an item. I explained that I didn’t open the package for 14 days due to COVID concerns but it fell on deaf ears. I ordered this product because they are affiliated with Walmart.com and Walmart usually has a great return policy. Do not order from thus company ! 0stars
Looking for Avanti freezer
Terrible. They did not deliver the item - I was watching the door all day. They insisted that they delivered it. Even though when I tracked the package it indicated that it delivered it on two different dates - one date was a day in the future (which happened to be the date it was supposed to be delivered). They wouln't replace the item and my only option was to dispute the charge with my credit card to get a refund. to do that, I have to provide personal identifiable information that VM express then has access to. Super shady!
This is over a year late, Order #4811970136022 I had purchased the Intex-Playhouse Jump-o-lene for my granddaughters 2nd birthday, it arrived on time and had a rip at the seams! When we had inflated it, it would lose air and that is when we found the rip in the seams. I had called on this and was told that it was not damaged from shipping. I ASKED FOR A REPLACEMENT, Never received one. I gave up on buying anything from this company.
Sent wrong item. Nearly a month later I still have not received what I ordered.
Purchased a Quantum 600 watt digital ballast, arrived DOA. Had to pay shipping on the return but did get a refund.
These guys send broken stuff then hope that enough folks are too busy or lazy to deal with the return.
I ordered a beach chair from VM Express....a cheaper chair arrived.....and they refused to refund me the difference of 40 bucks...plus they wanted 20 to return the chair to them.....now tell me what is wrong with this kind of customer service? They send the wrong product and expect me to lose 20 bucks to return it? It's bee a battle for 3 months now.....and Jenny at customer service is now saying the warranty is up? What the ______?
I purchased a fire pit off of ebay through VM Express on June 14th at 6:09 am, I then tried to cancel the order same day, two minuets later at 6:11 am. The seller would not respond to my request, however they did manage to send me a confirmation of shipment at 6:35 am. I then received the 70 pound fire pit on June 17th. I hired a handy man for $120 to assemble the unit so I can put it to use.At this point, I have already spent 357.88 on a fire pit that would not ignite fire-The item was defective. I tried contacting VM Express and they advised to contact the manufacturer to identify the damaged piece. I was on hold for hours and sent countless emails, at my luck no response. VM Express then replied to my emails on 06/26 5:30 pm to return the item. Now I’m expected to pay my handy man an additional $120 to dissemble the fire pit? Its outrageous. The defective fire pit costed $237.88. My handy man in total would be $240, which is the same price of a new unit. Needless to say VM express clearly states on their website 24/7 customer service at 866-639-9320 which is not the case, since June 14th I was not able to get in touch with a live representative over the phone.DO NOT WASTE YOUR TIME WITH THIS COMPANY
Terrible company to work with. Horrible customer service and don’t stand behind the products they sell. Would stay away from anything sold by VM express
Ordered a "new" Hoover Air Lite vacuum from VM Express. When it arrived, I could tell that the box was old and had been opened, and re-taped, several times. I instantly knew that it was either a store return or refurbished vacuum at best...definitely NOT new. Unfortunately, my suspicions were correct. The vacuum had scratches all over it, the power cord was dirty and the latch, for the adjustable handle, was broken. I immediately requested a Return. VM Express had FedEx send me a RMA label, NOT a Pre Paid label, to me. They will not pay shipping back to them even if the item is broken or their fault. I was going to have to spend an additional $23 to just send it back, which was about a third of what the vacuum cost. I really believe that this company gets defective and broken items in and ships them out to people anyway. They know that most customers are not going to return an item because they would lose too much of the money they originally invested. All "policies"are in the company's favor and none for the customer. Do yourself a favor and only purchase from companies that have a "Free Returns" policy. Places like Amazon are your best bet as you do not have to worry if something arrives broken or missing parts...they will take care of it. I learned the hard way with VM Express by just trying to save a few extra bucks. I made a mistake purchasing from these crooks, BUT it will never happen again. I will never purchase anything from VM Express ever again.
Ordered a product from them, it came damaged due to grossly inadequate packaging. I sent it back for replacement and same thing! I'm not seeking refund and it's been 2 weeks. Incompetent seller.
Sent used dinged up item, also was the wrong version then charged me %20 restock fee which was around $90. They are scrum bags, good luck!
Pool prices inflated during pandemic. They say they have a contract with Intex so they are doing anything wrong. That means they get them at BELOW normal price and are selling them at a stupid amount of profit. They are not the only ones doing this, but while searching for pools everyday for the last month, they sure do seem to have most of them. I reported them. We all need to start reporting these sellers doing this with pools this year. 98 reviews and 1 star....I can't be the only one upset.
I live in a rural area and my driveway is about 600 feet. They made NO attempt to actually DELIVER my package. They left the package at the side of the road and left. I will never purchase again and this statement extends to WALMART. WALMART is the one that does business with these idiots so WALMART has lost my business as well. The delivery driver needs to be FIRED!!!
Paid for something they never shipped a week after delivery was promised. They sent shipping info to fedex so I had a tracking number but didn’t actually have the physical item I paid them for. I requested a refund, they said they issued, wait 3-5 days. Never happened. Luckily I paid via PayPal so I ended up getting a refund. I think they take money for things they don’t have in stock and just hope they get them before the buyer gets impatient.
Ordered a pool vacuum came on time but the company VM EXPRESS that delivered it was a black couple In a personal car that stood out by the street and threw my merchandise over the fence causing the switch on the vacuum to break. Emailed them several times they just reply back I need to contact Walmart but Walmart contacted vm EXPRESS for me.piss poor PIECE of shit of a company I'd love to see them face to face.wish I had a phone number for them
Worst manufacturer and experience with anything ever! Tried to purchase a hot tub to help with my physical therapy and recovery from illness and surgery but vn express is worthless! I got ripped off on eBay and my order on Walmart was repeatedly cancelled even after confirmation of the order with capital one! They apparently aren't interested in doing legitimate business and as a health care provider I will recommend to everyone I meet or treat to stay way away from this manufacturer!
Ordered a tube Wednesday with guaranteed shipping on Saturday. I had to cancel my trip because it didn't get delivered on Saturday. It's now Wednesday of the following week, and I have been alerted by Amazon that my package is probably lost. VM Express is not taking the appropriate steps to ensure that the issue is resolved. I am not happy, and will not be purchasing through VM Express again.
THESE PEOPLE PRICE GAUGE AND SCAM YOU! DO NOT PURCHASE FROM THEM IF YOU CAN AVOID IT!!!!!!!!!!!!!! WOULD BE GIVEN ZERO STARS IF IT WERE AN OPTION
I ordered a $100 pool float from this company to be delivered 4 days after the order. After day 14, I contacted them for a refund since the item hadn't shipped yet still. They told me I just need to contact walmart. I will never order from them again. Walmart why would you use such a horrible vendor?