Based on 113 customer reviews VM Express is rated 1.0 out of 5. They have been selling on Walmart Marketplace since 2016. They sell Sterilite, Intex, Marshmallow Furniture, Fisher-Price and Razor products in Home, Toys and Auto & Tires categories.
VM Express contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting VM Express. Their contact information including business name, phone number, address and email might be available here. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
Did not realize my order via Walmart was through VM Express. Bought a coffee pot that was manufactured years ago, and when it started failing I had a hard time getting it replaced.
DO NOT ORDER FROM THEM!!!!
Scam artists! I will make it mission to get them dropped by Walmart and Amazon. They buy up popular items to the point of depletion and then mark up 500%. Shady business model. There is a huge difference between competitive market and price gouging.b
One of the Grant Howard 39517 72 0z x lg Hand Painted Sunflower round storage jars was received broken. I would like a replacement at no expense to me. Order #5792052-909885
They couldn't deliver because of bad weather , no clowds no wind and the temperature was 69 degrees .
I bought this item through Walmart. It actually came from the company, VM Express. When it was delivered, the box it was shipped in was in perfect shape. No damage at all. Once I opened it, the entire top of the microwave was crushed. Since the packaging had no damage, the product had to have been packaged for shipment with VM Express’s knowledge that the microwave was damaged. They shipped it out anyway. This is not a company I would ever do business with again.
I purchased a pyle Bluetooth speaker from vm express and it is junk and trying to get it returned is next to impossible, oh well a lesson learned! They will never receive any more business from me! I bought it through Walmarts website.
Beware if you shop on Walmart.com and the vendor is VM Express. They use LaserShip. Need I say more. Basically VM Express states a 2-day delivery. The 2-day delivery is to a LaserShip facility where it stays there for days.
Please don’t never buy a stuff with VM Express. I bought a hot tube in October 2020 and it was delivered defective. They offer me a partial refund of $70 but everything was a fraud. They never kept the word. So, basically it was a rip off. The rate would be zero star. Very frustrating the experience with VM Express.
Do not order from this company. Was a few days past there 30 day policy and they would return an item. I explained that I didn’t open the package for 14 days due to COVID concerns but it fell on deaf ears. I ordered this product because they are affiliated with Walmart.com and Walmart usually has a great return policy. Do not order from thus company ! 0stars
Looking for Avanti freezer
Terrible. They did not deliver the item - I was watching the door all day. They insisted that they delivered it. Even though when I tracked the package it indicated that it delivered it on two different dates - one date was a day in the future (which happened to be the date it was supposed to be delivered). They wouln't replace the item and my only option was to dispute the charge with my credit card to get a refund. to do that, I have to provide personal identifiable information that VM express then has access to. Super shady!
This is over a year late, Order #4811970136022 I had purchased the Intex-Playhouse Jump-o-lene for my granddaughters 2nd birthday, it arrived on time and had a rip at the seams! When we had inflated it, it would lose air and that is when we found the rip in the seams. I had called on this and was told that it was not damaged from shipping. I ASKED FOR A REPLACEMENT, Never received one. I gave up on buying anything from this company.
Sent wrong item. Nearly a month later I still have not received what I ordered.
Purchased a Quantum 600 watt digital ballast, arrived DOA. Had to pay shipping on the return but did get a refund.
These guys send broken stuff then hope that enough folks are too busy or lazy to deal with the return.
I ordered a beach chair from VM Express....a cheaper chair arrived.....and they refused to refund me the difference of 40 bucks...plus they wanted 20 to return the chair to them.....now tell me what is wrong with this kind of customer service? They send the wrong product and expect me to lose 20 bucks to return it? It's bee a battle for 3 months now.....and Jenny at customer service is now saying the warranty is up? What the ______?
I purchased a fire pit off of ebay through VM Express on June 14th at 6:09 am, I then tried to cancel the order same day, two minuets later at 6:11 am. The seller would not respond to my request, however they did manage to send me a confirmation of shipment at 6:35 am. I then received the 70 pound fire pit on June 17th. I hired a handy man for $120 to assemble the unit so I can put it to use.At this point, I have already spent 357.88 on a fire pit that would not ignite fire-The item was defective. I tried contacting VM Express and they advised to contact the manufacturer to identify the damaged piece. I was on hold for hours and sent countless emails, at my luck no response. VM Express then replied to my emails on 06/26 5:30 pm to return the item. Now I’m expected to pay my handy man an additional $120 to dissemble the fire pit? Its outrageous. The defective fire pit costed $237.88. My handy man in total would be $240, which is the same price of a new unit. Needless to say VM express clearly states on their website 24/7 customer service at 866-639-9320 which is not the case, since June 14th I was not able to get in touch with a live representative over the phone.DO NOT WASTE YOUR TIME WITH THIS COMPANY
Terrible company to work with. Horrible customer service and don’t stand behind the products they sell. Would stay away from anything sold by VM express
Ordered a "new" Hoover Air Lite vacuum from VM Express. When it arrived, I could tell that the box was old and had been opened, and re-taped, several times. I instantly knew that it was either a store return or refurbished vacuum at best...definitely NOT new. Unfortunately, my suspicions were correct. The vacuum had scratches all over it, the power cord was dirty and the latch, for the adjustable handle, was broken. I immediately requested a Return. VM Express had FedEx send me a RMA label, NOT a Pre Paid label, to me. They will not pay shipping back to them even if the item is broken or their fault. I was going to have to spend an additional $23 to just send it back, which was about a third of what the vacuum cost. I really believe that this company gets defective and broken items in and ships them out to people anyway. They know that most customers are not going to return an item because they would lose too much of the money they originally invested. All "policies"are in the company's favor and none for the customer. Do yourself a favor and only purchase from companies that have a "Free Returns" policy. Places like Amazon are your best bet as you do not have to worry if something arrives broken or missing parts...they will take care of it. I learned the hard way with VM Express by just trying to save a few extra bucks. I made a mistake purchasing from these crooks, BUT it will never happen again. I will never purchase anything from VM Express ever again.
Ordered a product from them, it came damaged due to grossly inadequate packaging. I sent it back for replacement and same thing! I'm not seeking refund and it's been 2 weeks. Incompetent seller.
Sent used dinged up item, also was the wrong version then charged me %20 restock fee which was around $90. They are scrum bags, good luck!