Based on 133 customer reviews VM Express is rated 1.0 out of 5. They have been selling on Walmart Marketplace since 2016. They sell Sterilite, Intex, Marshmallow Furniture, Fisher-Price and Razor products in Home, Toys and Auto & Tires categories.
VM Express contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting VM Express. Their contact information including business name, phone number, address and email might be available here. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
Bad seller. Sent used item not in original packaging all scratched up as new. Over 1000.00 usd, had to have amazon intervene. They told us they would send shipping label. Didn’t. Eventually talked to someone from amazon... the shipping return showed up in 5 min,. Replacement showed up a few days later. And it was actually busted too, and then the original manufacturer doesn’t honor warrant from third party amazon seller, Bad bad bad company. Lots of people get messed up stuff, Clearly a management issue. Never wrote a one star before. The lady at VMware express was very nice, but didn’t follow through and they should have never sent the original package.
I ordered from them, they sent the wrong product. I returned the wrong item and am now waiting on my item. I will not order again from them. I hope Walmart and Amazon drop them as sellers.
ill never buy anything that they would be part of and ship.. bought an air mattress from wal-mart VM shipped me a crushed box i mean come on doesn't any one there have any pride in having a job NOPE
I will never buy fromVM Express again nothing but run around never revived my merchdice.
I have already contacted FedEx, i made an order on Jan 11th..last tracking info is in Jan 19th...today is Jan 29th & i have yet to receive my order! I need & would like a response & a refund immediately!!
Price gouging con artist company. They bought mass amounts of pools,trampolines and other popular items during quarantine. VM express marks them up. One example a 15ft pool retail 359.00, VM express marked up to 1999.00 on amazon, target and walmart sites. I don't know what's worse VM express for racketeering or these big store company's marking sold out of retail price and letting VM sell them at criminal prices. I hope they figure this out soon, regular people are getting abused by this online system with no price protection. Please recognize this and stop this abuse of your loyalcustomers.
Absolutely disgusted and frustrated with their shipping lies and lack of follow up. I'm days past a delivery date where I was told i would have in 2 days. And no update or response from vm express. I will NEVER order from them again.
Walmart was helpful, VM express worst online company I've dealt with. Offered me a refund of $40 to keep a defective product. No help with returning the defective product. Walmart issued me a refund and VM express charged me again. Terrible customer service. Walmart accidentally connected me to the lady at VM express, must have been embarrassing for her all the things she was saying before she realized I was the customer.
Dont buy from this company. I ordered 3 head rests for a hot tub i ordered my significant other for Christmas. The sides of the hot tub were to tall to use them. They are not even open and they will not return them because its outside of their return window....um... they were ordered for a Christmas gift!! Of course they were ordered before hand... what a joke never again!!
they are not helpful at all. customer service sucks!!!!!
Very rarely do I take the time to write a review of my experience with a company. Usually I like to provide gratitude for someone that goes the extra mile or great execution etc. My experience with VM Express drives me to warn others about working with a company with poor customer service as poor as I have seen. I was not surprised to notice that all of their ratings are the lowest possible selection. We attempted to return a purchase made through Walmart and were told that there was a 30 day return policy from the date of purchase....the fulfillment and delivery took OVER 30 days to arrive. It is reasonable that the consumer should have similar policies provided the retail sector in that they are provided time after receipt to determine if the product meets expectations, is defective or wasn't a good fit etc. VM Express intentionally limit transparency because they knowingly are fleecing customers and limit access by the injured parties ...which by the ratings appears to be a large number of persons ....I have never provided a 0 star before VM Express you my first and the worst
Ordered something through target not realizing it was through this company. Got a email saying my package ( my sons birthday present) was delivered 4 days ago its not here i have been here the whole time and nothing....
Terrible place I didn’t receive all of my order. This place refuse to replace it or refund my order that I didn’t receive. Don’t not order from them .
Brought a pool table and they didn’t send the hardware to put it together. I paid for the pool table, the handyman and 3 year protection plan. After a whole month of calling they want me to return the pool table for a refund but would not Reimbursed for my protection plan nor my handyman that I paid 147.00 and 34.00 on parts they didn’t send. I ask them about my refund and they just said even though it their fault I have to eat the cost. I never wrote a bad review in my life but I’LL NEVER BUY ANOTHER PRODUCT FROM THEM EVER! Crooks
This company is a JOKE. I bought a Chef Master smoker via Walmart in September 2020 and in November 2020 and the thermostat has stopped working! I've reached out to this company 6 times and nothing but a receipt of my purchase. DO NOT BUY FROM THEM! I want a refund or a replacement.
I bought an air compressor as a Christmas gift. It was delivered on 11-18-20. Call on 12-26-20 because my son in law got 2 of them. 30 return policy even at Christmas. Very rude. That’s why I will use Amazon.
Absolute horrible company. Not willing to extend a return date by a day during a pandemic during Christmas time. False advertisement of product. Steer clear of this seller. Didn’t realize I was buying from a 3rd party when I ordered off Walmart.com and got to work with this terrible company
I purchased a desk from Walmart.com the desk arrived missing all the hardware needed to put it together. I contacted walmart.com and they sent me to vm express . Vm express sent me an email they do not have the hardware in stock and cannot send it to me. I would leave zero stars if I could I have spent 320 dollars on desk that I cannot put together because both sellers wm express and Walmart have refused to provide the hardware that should been provided. This has being going on for days with no resolve I have no option but request a refund because of both companies failure to provide decent customer service. I have shopped with Walmart for years and after this experience I will no longer be a customer and in future when ordering online with any company I will make sure vm express is not affiliated with the item I order. Do not order from this company because they do not care they are selling products with missing items you pay for and refuse to help or provide the items when you contact them
Do not order from this incompetent company. I ordered through Walmart.com and fulfilled by vm express on 11/26/2020, delivery date of 12/04/2020 a birthday gift for my son’s birthday on 12/06/2020 I contacted Walmart and associate said there was no movement on package. Nice no birthday present for my son. These people are completely incompetent. Won’t order from them again
Horrible company, and uses a horrible delivery company (lasership) claim package was delivered, however was home at the time, and no package to be found, and no delivery was attempted. DO NOT buy from this seller.