Based on 4 customer reviews Vivo mall is rated 1.0 out of 5. They have been selling on Walmart Marketplace since 2018. They sell VIVOSUN, Unbrand, Vivohome, SINOWELL and Sino products in Home, Patio & Garden and Home Improvement categories.
Vivo mall contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting Vivo mall. Their contact information including business name, phone number, address and email might be available here. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
I ordered a VIVOHOME Wooden Vanity Set with 3-Color Touch Screen Dimmable Mirror Make up Table and Stool Set, White on November 30, 2020. This was expected to be delivered on 12/08/2020. This parcel showed shipped on the Walmart site from Ontario, CA. When I click on the FED EX tracking link it shows label created on 12/01/2020. Nothing has been updated since then. I have communicated to this merchant on multiple occasions but no resolution. I've asked to cancel the order and refund since this was a gift for Christmas for my daughter. They tell me they cannot refund because it's been shipped. I responded, if it shipped then where is it. All I get told is, please be patient they will check with the warehouse again. But it shipped? NEVER AGAIN!
This company is horrible! On 9/1/2020 I ordered a 100-in projector screen that was poorly packaged and was received damaged on 9/8/2020, could not open and could not used. I asked for a replacement or a refund. The very next day at 4:32 AM, I get an email from them asking me to send pictures, which I had already done! Next, another day later I get another email asking me if the product works. It is apparent that I am gonna get screwed out of my money so PLEASE DO NOT BUY FROM THIS COMPANY. I HAVE ALREADY CONTACTED WALMART & AMAZON ABOUT THEIR HORRIBLE SCAMS & EXTREMELY POOR SERVICES! BUYER BEWARE!!!!!! They get (1) star because they actually DID ship the item I ordered.
It’s is this the most bullshit company I ever order from they had a price up on a wall fireplace 50” for a $139.00 I order it and then the order was canceled now the price is showy $254.00. For the same fireplace. This is really unprofessional. No notification, email or anything about the cancellation. I agree with the other reviews. Do not waist your time ordering from this company
It’s is this the most bullshit company I ever order from they had a price up on a wall fireplace 50” for a $100.00 I order it and then the order was canceled because the price was suppose to but $139.00 they was so unprofessional about it they canceled it and didn’t even email me to let me no please don’t order from this company