Based on 18 customer reviews VivaBella is rated 1.0 out of 5. They have been selling on Walmart Marketplace since 2016. They sell Truss, Redken, AG Hair, Bath & Body Works and Boston's Best products in Beauty, Clothing, Shoes & Accessories and Premium Beauty categories.
VivaBella contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting VivaBella. Their contact information including business name, phone number, address and email might be available here. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
I had to give a 1 star rating to get review on here - they are actually and NEGATIVE 10 in my book! I ordered tan towels from this, lack of better word, company thru Walmart in May. Received towels and when I went to use one it was yellow, not moist and didn't tan at all! Now I have used tan towels (this brand) for years and they are white when opened and very moist and do a fabulous job! This company is selling OLD, OUT OF DATE PRODUCTS!!! I have contacted them ever since. They have asked for pictures and I have sent them...5 times and each time they start a new thread of messages saying they didn't receive the photo's. Unlucky for them I sent myself a blind copy of the email also...hmmm, gb!
STAY AWAY FROM THIS COMPANY ~ THEY SELL OLD AND OUT OF DATE PRODUCTS!!!!!
Worst customer service, Walmart saved me.
I purchased a tone by redken shades EQ from vivabella and my package was unfortunately stolen right after delivery, by the time i got to it i found an empty box. Reported this to vivabella and they refused to help me. Thank god purchase was through Walmart. Their customer service was able to refund me.
Did not send product. Scammers, Why would Walmart do business with VivaBella. Thiefs
Having similar problems. Item ordered has not been received ...3 weeks since the order was placed.
Did NOT ship product as advertised and will not respond!
Terrible customer service. I ordered two redken EQ color shades and only received one. I keep getting emails asking to send pictures. Well I have, I had sent over 4 different Emails. And still no response. This is beyond ridiculous and I will never order anything from VivaBella. I haven't even received my money back at this point that's all I want. I don't need that want the product, I'll go some place else to purchase it.
Do NOT order from this company. Package arrived cut and opened and one of the items missing. All I received was an email a day later asking for pictures???!!! No refund, no call. Will never order online again from them or Walmart after endless calls and being placed on hold with ZERO results.
Beware!!! Under the product no where is it listed that the item is sold by them, so first you're tricked into buying their product. Then when you try to return it they won't let you because they have a 30 day return policy (no where is it listed whereas Walmart has a 90 day return policy). Despite the discrepancy they won't honor legitimate proof and instead kept saying a return is not possible. I called Walmart and they were kind enough to help. Walmart honestly should drop them. TERRIBLE COMPANY!!! Walmart on the other hand- thank you so much!!
Bought Youngblood foundation that I’ve used for 2 years and the one I purchased through Walmart.com from VivaBella must be a fake because my face is covered in hives!
If I could give no stars I would. I bought some hair care products from them and 1 of the bottles leaked all out into the box. 1 full bottle TOTALLY EMPTY!!!
Worst company thief that's all
I placed an order never been delivered
Wrong head line under there product they advertise do not reply to there call they send the wrong stuff. Poor poor integrity I will not buy from vivabella marketplace again if your in that site. Run!!!!!!
Vivabella help! They shipped me the wrong product and are hard to get a hold of... please where is your due diligence!
Terrible! My item was not shipped to me and no one responded to any requests for refund!
The VivaBella seller sells fake perfumes.Lost time and am waiting for a refund
Buyer beware! They sent out the wrong item and were unwilling to do anything about it. They blamed it on the website having the wrong picture and were not willing to resolve the problem even though they sent out the wrong item. Horrible customer service.