Based on 36 customer reviews VivaBella is rated 1.1 out of 5 stars. They have been selling on Walmart Marketplace since 2016.
VivaBella cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting VivaBella. Their contact information including business name, phone number, address and email are unavailable. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
Why I didn't read the reviews before I placed my order. I hope everything comes out fine. So many bad reviews.
buyers BEWARE, DONT BUY SHISHEIDO PRODUCTS, THEY ARE FAKE, they sell them on GROUPON too. Pay extra $$ and buy from reputable source.
Bought a hair product through Wal Mart.com. It was disastrous and Viva Bella did nothing. They are a very inferior company and product as far as my experience.
This company needs to revamp I bought a cologne for Father’s Day through Walmart it was deliver broken inside the with the wrapper still in stack send pictures no answer all I need is my refund bad company
I purchased a bareminerals product the bottle was 50% full.It was not a used product .I will never purchase any product from this co.Think twice before purchasing products
You changed (Groupon, perfumeworldwide robkonkoma New York) something after I purchased l, and because this lunatics name is Caroline I can’t give it to my daughter and there is nothing I can do with it. Very unhappy! Want a lawsuit.
Take my money just to make a shipping label 8 days ago and even give me a delivery date. Go check tracking nope nothing but a label created. Email this so called company and get in 48 hours we will respond but it's in the shipping hands with the tracking number to usps. Contact usps and they have not received the package just a label created. Have all the proof in messages and screen shots. When these so called company employee finally answers I bet they have no answers and blame it on shipping with usps. Also since I ordered threw Walmart they have been sent all the information and told me this company vivabella has been an issue a bad issue even gave me a $50 online Walmart card. And Walmart seemed to pull up and get all the information i did and said before i told them it is not the shipper fault it is vivabella fault again. When it's not even Walmart fault and I told them no on the card i want the item i purchased for a reason, or correct info on it delivery and just wanted them aware of this company lies, stealing, and not sending your items.
I wish you could not have to hit the stupid star because this company is not work any star
You sent me the wrong product no one said anything about not receiving the shipment. instead of the blue moisture conditioner you took it upon your selves to send the purple antifrizz formula. if i wanted the purple conditioner, i would have purchased that one. you can not send whatever you decide to send--
i ordered what i wanted, not what you sent
Since when its it the customers responsibility to go check the neighbors to see if they received my order. not only is that insulting to me its just plain stupid to expect me to go begging my neighbors to give me back something they may or may not have received
I want my money back and i will make sure not to start posting on facbook and Instagram
how unprofessional you and walmart have handled this. all i am asking is for you to ship me the proper product when me or anyone orders something
Item: Alterna Caviar Anti-Aging Smoothing Anti-Frizz Conditioner for Unisex, 16.5 oz
Dear Customer, Thank you for writing to us. We understand your concern about the delivery of the order. We checked the order details and found that the order has been delivered in or at the mailbox at 3:16 pm on October 8, 2021 in CORAL SPRINGS, FL 33071. We would request you to please recheck at the delivery address if somebody has received the parcel on your behalf it is possible that the delivery men has left the parcel at the safe place like the garden, garage, backyard, porch, mailbox, neighbor or any other safe place. Thank you Customer Service
Would put less than 1 star if possible. Awful customer service. The product never arrived.
Yes I read the reviews and thought well maybe it’s just a few people versus a lot of people … nope .. bought two perfumes and they said they put 2 in one box and got delivered . There was only 1 perfume . So I am trying to get a refund .. that was a purposeful scam. Will update if Walmart refund me or not .. have to allow two days in case package shows up. Which it won’t because I recieved the one package it was supposed to be in
Knock offs, fake products.
Walmart should remove
No answer or return call from ViviaBella. The shampoo we received does not lather at all. Looks and smells like my other bottle I purchased from Amazon but obliviously it defective. Bootleg???
Ordered carven leau de toilette for my moms bday. The perfume literally has no smell. It’s basically just water. Paid over $60 for absolutely nothing.
I wanna give a -0.000 star. Order 2 perfume from them through Walmart and from the items said shipped I’ve been tracking and the only info was in transit and should be delivered on delivery date so I continuously call Walmart customer rep to help with info which they them selves could barely provide info or track so I requested a refund and express them I no longer interested in the item and they said they going to email me a return label so I keep checking my email for the label none came. After 4 days pass the delivery date item delivered the market place viva bella email me with an nasty attitude at 4 in the morning telling me they can’t provide me with an return label and I should reconsider sending back the item,if not I can send it back at my own cost, I was so furious to talk with viva bella but they refused to pick up phone because I surely wanna spit my mind. Had to call back Walmart and they take care of it else my lawyer would. This is the worse market place viva bella, I would recommend everyone not to buy ANYTHING from them. Criminals! My question though why Walmart kept doing business with them??? So unprofessional
I ordered off Walmart.com and Its been 2 weeks that my package has not left Brooklyn NY due to it being forwarded to somewhere else bc of label issues and can not get a hold of them at all If i could give 0 i would
How Walmart continues to partner with a company with so many issues and negative reviews is beyond comprehension. These negative reviews should really be directed at Walmart for providing crap consumer experience. Having just been a victim of the VivaBella-Walmart unholy partnership (Viva Bella sent me a totally inoperable device that was ordered through Walmart), I can honestly say avoid this company and consider not shopping online at Walmart as they continue to turn a blind eye to this nonsense.
These people are a scam. I can't believe that Walmart lets them sell items on their site. Tried to cancel order and was told I couldn't because it was already shipped. They lied. I never received the order. Walmart gave me a refund thankfully, but Walmart needs to discontinue them.
I never received my item
I had to give a 1 star rating to get review on here - they are actually and NEGATIVE 10 in my book! I ordered tan towels from this, lack of better word, company thru Walmart in May. Received towels and when I went to use one it was yellow, not moist and didn't tan at all! Now I have used tan towels (this brand) for years and they are white when opened and very moist and do a fabulous job! This company is selling OLD, OUT OF DATE PRODUCTS!!! I have contacted them ever since. They have asked for pictures and I have sent them...5 times and each time they start a new thread of messages saying they didn't receive the photo's. Unlucky for them I sent myself a blind copy of the email also...hmmm, gb!
STAY AWAY FROM THIS COMPANY ~ THEY SELL OLD AND OUT OF DATE PRODUCTS!!!!!
Worst customer service, Walmart saved me.
I purchased a tone by redken shades EQ from vivabella and my package was unfortunately stolen right after delivery, by the time i got to it i found an empty box. Reported this to vivabella and they refused to help me. Thank god purchase was through Walmart. Their customer service was able to refund me.