Based on 28 customer reviews VivaBella is rated 1.0 out of 5 stars. They have been selling on Walmart Marketplace since 2016. They sell Redken, Goldwell, TRUSS, Burt's Bees and Joico products in Beauty, Personal Care and Clothing, Shoes & Accessories categories.
VivaBella cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting VivaBella. Their contact information including business name, phone number, address and email are unavailable. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
Would put less than 1 star if possible. Awful customer service. The product never arrived.
Yes I read the reviews and thought well maybe it’s just a few people versus a lot of people … nope .. bought two perfumes and they said they put 2 in one box and got delivered . There was only 1 perfume . So I am trying to get a refund .. that was a purposeful scam. Will update if Walmart refund me or not .. have to allow two days in case package shows up. Which it won’t because I recieved the one package it was supposed to be in
Knock offs, fake products.
Walmart should remove
No answer or return call from ViviaBella. The shampoo we received does not lather at all. Looks and smells like my other bottle I purchased from Amazon but obliviously it defective. Bootleg???
Ordered carven leau de toilette for my moms bday. The perfume literally has no smell. It’s basically just water. Paid over $60 for absolutely nothing.
I wanna give a -0.000 star. Order 2 perfume from them through Walmart and from the items said shipped I’ve been tracking and the only info was in transit and should be delivered on delivery date so I continuously call Walmart customer rep to help with info which they them selves could barely provide info or track so I requested a refund and express them I no longer interested in the item and they said they going to email me a return label so I keep checking my email for the label none came. After 4 days pass the delivery date item delivered the market place viva bella email me with an nasty attitude at 4 in the morning telling me they can’t provide me with an return label and I should reconsider sending back the item,if not I can send it back at my own cost, I was so furious to talk with viva bella but they refused to pick up phone because I surely wanna spit my mind. Had to call back Walmart and they take care of it else my lawyer would. This is the worse market place viva bella, I would recommend everyone not to buy ANYTHING from them. Criminals! My question though why Walmart kept doing business with them??? So unprofessional
I ordered off Walmart.com and Its been 2 weeks that my package has not left Brooklyn NY due to it being forwarded to somewhere else bc of label issues and can not get a hold of them at all If i could give 0 i would
How Walmart continues to partner with a company with so many issues and negative reviews is beyond comprehension. These negative reviews should really be directed at Walmart for providing crap consumer experience. Having just been a victim of the VivaBella-Walmart unholy partnership (Viva Bella sent me a totally inoperable device that was ordered through Walmart), I can honestly say avoid this company and consider not shopping online at Walmart as they continue to turn a blind eye to this nonsense.
These people are a scam. I can't believe that Walmart lets them sell items on their site. Tried to cancel order and was told I couldn't because it was already shipped. They lied. I never received the order. Walmart gave me a refund thankfully, but Walmart needs to discontinue them.
I never received my item
I had to give a 1 star rating to get review on here - they are actually and NEGATIVE 10 in my book! I ordered tan towels from this, lack of better word, company thru Walmart in May. Received towels and when I went to use one it was yellow, not moist and didn't tan at all! Now I have used tan towels (this brand) for years and they are white when opened and very moist and do a fabulous job! This company is selling OLD, OUT OF DATE PRODUCTS!!! I have contacted them ever since. They have asked for pictures and I have sent them...5 times and each time they start a new thread of messages saying they didn't receive the photo's. Unlucky for them I sent myself a blind copy of the email also...hmmm, gb!
STAY AWAY FROM THIS COMPANY ~ THEY SELL OLD AND OUT OF DATE PRODUCTS!!!!!
Worst customer service, Walmart saved me.
I purchased a tone by redken shades EQ from vivabella and my package was unfortunately stolen right after delivery, by the time i got to it i found an empty box. Reported this to vivabella and they refused to help me. Thank god purchase was through Walmart. Their customer service was able to refund me.
Did not send product. Scammers, Why would Walmart do business with VivaBella. Thiefs
Having similar problems. Item ordered has not been received ...3 weeks since the order was placed.
Did NOT ship product as advertised and will not respond!
Terrible customer service. I ordered two redken EQ color shades and only received one. I keep getting emails asking to send pictures. Well I have, I had sent over 4 different Emails. And still no response. This is beyond ridiculous and I will never order anything from VivaBella. I haven't even received my money back at this point that's all I want. I don't need that want the product, I'll go some place else to purchase it.
Do NOT order from this company. Package arrived cut and opened and one of the items missing. All I received was an email a day later asking for pictures???!!! No refund, no call. Will never order online again from them or Walmart after endless calls and being placed on hold with ZERO results.
Beware!!! Under the product no where is it listed that the item is sold by them, so first you're tricked into buying their product. Then when you try to return it they won't let you because they have a 30 day return policy (no where is it listed whereas Walmart has a 90 day return policy). Despite the discrepancy they won't honor legitimate proof and instead kept saying a return is not possible. I called Walmart and they were kind enough to help. Walmart honestly should drop them. TERRIBLE COMPANY!!! Walmart on the other hand- thank you so much!!
Bought Youngblood foundation that I’ve used for 2 years and the one I purchased through Walmart.com from VivaBella must be a fake because my face is covered in hives!
If I could give no stars I would. I bought some hair care products from them and 1 of the bottles leaked all out into the box. 1 full bottle TOTALLY EMPTY!!!