Based on 4 customer reviews VirVentures is rated 1.0 out of 5. They have been selling on Walmart Marketplace since 2016. They sell BLACK+DECKER, Black+decker, LG, ONLINE and Alfred products in Home, Musical Instruments and Toys categories.
VirVentures contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting VirVentures. Their contact information including business name, phone number, address and email might be available here. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
I ordered a Carriage by Timex Easy Reader watch. The description online listed the Timex Indiglo as a feature of the watch. I've had Timex watches with Indiglo for 25 years. It is helpful for my disability. The watch that I received does NOT have the Indiglo feature. I tried to return the item to WalMart, and was told they can't do a return. I've been in contact with VirVentures Customer Support who have spent the better part of the afternoon arguing with me that I'm too stupid to operate a watch and I need to "check again". I've now asked four times for a shipping label to return the watch, and they have refused and proceeded to argue with me. This is FALSE ADVERTISING and the WORST customer service I've experienced in a long time. Whatever happened to "the customer is always right" and "we hope you're satisfied with your purchase"?
I purchased a bottle of Jadore perfume as a Christmas gift through Wal-Mart from Virventures. The bottle leaked as it has a defective seal. I contacted Virventures within the 30-day return window about the problem. Virventures waited more than 14-days to respond to my email which put it past the 30-day return window and then rejected my return request. They also refused to respond to a Wal-Mart C/S inquiry. They are horrible...don't purchase from them! They deserve 0 stars!
Virventures is a terrible company. My dealings with them cost me about $80 dollars because I had to pay for shipping both ways and still did not get the product that I ordered. I don't know who is filling orders at their warehouse but what they sent wasn't even close to what I ordered. Their "Customer Service" is absolutely the worst in the world. They are a bunch of thieves. I WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN!!!!! STEER CLEAR!!!!!
I talked to a rep via phone this morning and she assured me a quick email response re return # 5471868187491 Please comply asap with that promise So far am not satisfied with your response 1 business day was the promise and it has been a week ---so far