Based on 19 customer reviews Urban Deals is rated 1.0 out of 5 stars. They have been selling on Walmart Marketplace since 2021.
Urban Deals cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting Urban Deals. Their contact information including business name, phone number, address and email are unavailable. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
I ordered a book through Walmart.ca and i was coming from 3rd party dealer Urban deals Inc. Been 5 months, never received the book and they said they sent it through regular mail no tracking. So they say it was delivered, even though there is no tracking. Scam!!!!
Wish I can rate 0 stars but won’t let me
Horrible customer service
Selling fake games
Nothing is real
And says ships in 2-3 weeks been 2 months and didn’t receive item
I ordered a DVD on January 3rd, today is Feb the 3rd and no DVD..It said it was shipped and then when you go to look at your tracking it says "oops, can't show you that information", what a load of BS, I have contacted Walmart and they will NOT help me and will NOT give me a refund. I do NOT recommend you EVER order from the online store at walmart and certainly not from URBAN DEAL INC, they are crooks and I am still waiting for help, I don't even want the DVD anymore I want a REFUND, I give them ZERO OUT OF 5
Ordered a DS game in December. It’s almost February now and I am back and forth with Walmart about this that I never received my order but the seller is insisting they sent it. They even provided me with an invalid tracking number! GREAT.
Do not order from this company, they sell counterfeit dvds, they're FRAUDS.
Ordered a ds game and it has never showed up. No tracking, no nothing. I wish I found these reviews before ordering. Don't order from this company if you want to spare yourself a headache. 0 stars
Ordered a blu ray from this third party reseller through Walmart. Item due on Sept 5, 2022. It was never shipped. I contacted Walmart who in turn contacted 3rd party seller. They claimed delayed for 2 months which would have been November 5, 2022. As of Dec 5, 2022 I have not received item, so I contacted Walmart to cancel and refund. Walmart wanted to contact 3rd party seller to see status. I don't care what status is anymore. I paid Walmart, they can refund me and I will never order item if it is coming from Urban Deals. Seems like a suspect 3rd Party Seller. The tracking number given was invalid. Not pleased with either party.
Ordered a game on Walmart.ca and was super excited as it came with bonus stuff in the box, but this garbage company Urban Deals Inc shipped a used game in an envelope with the bonus item missing. When I complained they accused me of being stupid for assuming it was a new item. The GD description was for a new item, the images were of a new item! WTF would you expect when it doesn't say used, open box or cartridge only..
Scammer needs to get caught!
Worst company ever. A bunch of rude unprofessional jerks. Sold a game clearly labeled new condition. It arrived used and scratched. Games don't play correctly when scratched like this. They have zero clue how to deal with customers and they sell damaged items. Do not buy from this company
Never got my package, waited months to get it, with multiple delays, never got an answer from them about the package, do not order from them. Unbelivable
Never got my package from these assholes, and the tracking numbers seem to be non-functional. From what it seems, they're scamming people.
These people neither have no clue what they're doing or they do and need to be reported to the better business Is bureau and/or taken out behind the woodshed for a talk.
Bought a blu ray from this third party reseller. Item was never shipped and seller pretended like the item was arrived at the store and ready for pickup. It wasn't and I never had a valid tracking number to begin with. I had to contact Walmart support for a refund for a refund that I got after 3 weeks... This was NOT a good experience.
Le vendeur est infecte! Il n’est pas professionnel. Il est menteur et méprisant. C’était la première expérience avec un tiers vendeur de walmart et là dernière. Nous avons commandé une manette et il disait l’avoir seulement dans 2 mois…et quand on a commencer à brasser un peu et demander un remboursement….il l’a expédié.
Seller is a complete FRAUD, does NOT ship items, creates FAKE tracking numbers completely unrecognized by carriers and does NOT reply to inquiries either through Walmart or themselves. They cash in the money and ROB everyone trying to buy items from their fake marketplace. Internet highway robbery at it's best. NO clue why Walmart tolerates these guys
Walmart Canada has a lot to be desired!
NEVER DO BUSINESS WITH THEM AGAIN!
I placed an order on December 8th. Delivery date Dec, 20th 2021! Never happened! Called "Walmart" got a call center and people who are very difficult to understand in the English language, not "Walmart" people, another third party company attempting to solve "Walmart" issues . They have no idea of the delivery date, no idea of the "third party" company Walmart is dealing with "Urban Deals Inc.", no telephone number no nothing.. The "third party" company finally emails to say that they will "resend" the order? Not sure why they say that as the delivery address never changed? We are now in February 3rd 2022! Still no delivery, no delivery date, no update! Called the center again, and they say the same thing they have done three times before "we will escalate the order to the third party", which means nothing as nothing happens! TOTALLY DISGUSTED WITH WALMART CANADA. DON'T WASTE YOUR TIME! Cancelled the order with these jokers, lets see how long it takes to get a refund?!
I ordered a wii Dec 13. I have paid a lot for shipping and still nothing, the tracking number is incorrect so Walmart can't even help me
I ordered a video game for my grandson as a Christmas gift back in November. Delivery date was originally Dec 6-14....then Dec 15-19...then Dec 20-23. It is now January & I am now being told it will not even be shipped until Feb 5!! I have called Walmart, as that is where the original order was placed. I get an email saying they have contacted the 3rd party seller & someone will get back to me in 1 business day. NOTHING! Weeks later...I get the same answer, but this time Walmart rudely insists that someone has contacted me!! I have searched my emails....junk...spam....NOTHING!! If Walmart is selling for these people they should also take responsibility for the lack of service!!
These people are totally unprofessional and have disgusting attitudes. Clearly covid has them feeling a “way”.
I ordered two bar chairs in June 2021 from this company affiliated with Walmart Canada and they LIED and told me that my order was to be expected for delivery in July. I didn’t mind the 3 1/2 week wait. As days went by and finally approaching the month of July 2021 my tracking order kept giving me prior months ahead. The lack of communication was annoying and at the time I just wanted back my refund to support another business that would ship my order for a bar stool ASAP. I called Walmart Canada NUMEROUS of times to reach out to the third party URBAN DEALS INC to refund me back my money which they kept avoiding me to say that the order I paid for in early June 2021 wouldn’t be at my gate until NOVEMBER 2021 and I had enough. I had to contact them and threaten them with authorities and my bank to refund me back my money which of course, they had no choice but to do it. They left me a snobby and unprofessional email telling me to & I quote “relax” and “lol it wasn’t that serious because it’s just 100.00 + that I spent on the items combined” disgusting and dirty behaviour but hey … it’s important how you treat people in this world! Because now I’ll be showing the whole world on my YouTube channel WITH the email that you guys sent to me as PROOF how unruly your company is. Have a good one LOL