Based on 8 customer reviews Universal Direct Brands is rated 1.0 out of 5. They have been selling on Walmart Marketplace since 2016. They sell What on Earth, Support Plus, Art & Artifact, Catalog Classics and Great Working Tools products in Clothing, Shoes & Accessories, Health and Home categories.
Universal Direct Brands contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting Universal Direct Brands. Their contact information including business name, phone number, address and email might be available here. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
Received a damaged article. I returned it for a replacement or refund. I was charged $60 for the privilege + $40 for postage. So $100 out of pocket for NOTHING. Company is not responding to my correspondence.
Universal Direct Brands will send you the wrong item on purpose, a cheap knockoff from the listing advertised on Amazon. This scam of a business is everywhere on Amazon, Walmart, Overstock, etc. When you confront them they will pretend to be busy and away for the holidays, no apology, remorse nor resolution. Dishonest, irresponsible and questionable practices. Avoid this business at all cost.
Ordered sports bras on July 31 and payment was made off my debit card. And even got confirmation of delivery date. Now I'm being told order was cancelled because of wrong card information which is BS cuz money is still deducted off my card. Walmart definitely lost me as a customer after this happened and have never had this issue. I just want my money back and now being told have to wait till next week. Filed a report with BBB and Walmart. THIS IS UNACCEPTABLE!
They sell knock off products! Be ware.
The absolute WORST and scammers. I ordered 3 pairs of lounge pants on walmart.com, I received 2 shipments, both of which had only one pair in them, yet they charged me for 3 pairs. I have been emailing back and forth with some idiot named Brittany in "customer care" for 12 days now requesting they send me the pair they shorted me, she keeps giving me the run around and just informed me today that they can't issue replacement orders. This is what I have been requesting since day one!!!
Love the review, Megan. Thanks for the heads up.
I am so disappointed with my order. Ordered Magnilife restless leg cream - received Magnilife relaxing leg cream. My order shows a picture of Restless Legs Cream - but shipped out as relaxing leg cream.
This company deserved ZERO stars but that wasn't an option on this site, or I would have given them ZERO stars like they deserve!!!!!
I ordered a bag that was way too big (try taking more photos so people can get an accurate idea of what it looks like you dunces at Universal Direct Brands!) and so I called and spoke to a customer (dis)service representative and verified the returns process and then sent the item back via USPS with a tracking number. I checked on the delivery status later and it had been delivered to their warehouse and I discarded the receipt with the tracking number because it was delivered and I figured in the refund would therefore be issued in "2-3 weeks" like this company's policy states.
But now these jerks are telling me they never got the item and without the tracking number won't issue me a refund. Their CSR didn't have enough brains to tell me to hold on to the USPS receipt in case something like this happened, which I mentioned to a deplorable "manager" by the name of Liz who basically refused to acknowledge that important fact and tried to defend her and equally stupid co-worker's actions and pin the whole thing on me.
I filed a dispute with my credit card company and these useless theives can eat it when they get forced to return my money by the bank. I'll also be writing reviews on every single site I come across about these douchebags.