Based on 34 customer reviews UBesGoo is rated 1.1 out of 5 stars. They have been selling on Walmart Marketplace since 2018.
UBesGoo cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting UBesGoo. Their contact information including business name, phone number, address and email are unavailable. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
Your products are trash. Your return policy is a freaking joke! DO NOT BUY FROM THIS COMPANY. WALMART needs to remove them from their sight.
Ordered a vacuum chamber and pump. Only received the pump. When I contacted them they said the 5 gallon chamber isn't included. Which it clearly states in the title and description in the ad along with pictures. Still fighting with them about how they are going to rectify the problem.
I ordered a portable washing machine that broke after 6 months. Booooo
I can’t believe this company or Walmart for allowing said company to be able to sale their products via their website! I can’t return my washing machine , I can’t get a replacement said to keep trying to contact this company whom are unresponsive and the number doesn’t even work! If I could give 0 stars I would but so there isn’t a MISUNDERSTANDING I will proceed w/one star I purchased washing machine on 3/2022 it went out 1/2023 not even a full year for something supposed to last up to 14years , as a single mother I am highly disappointed I know things happen which is why I purchased the protection plan and I can’t even use it!
Never got my product and now it has been going on 3 weeks but they charged my credit card already. keep telling me now to wait 4 to 10 business days until i can get a new tracking number
I agree with everyone comments. I ordered this item thru Walmart…did not realize that it would be this difficult in returning products. They don’t disclose return policy and scam you for trying to return it.
Do not buy their products. I bought a suitcase set for $138 and the larger suitcase broke on the first trip. They offered a$40 refund and said I could keep it and resell if I wanted too. Who resells something already broke!! They have. It responded to my second email.
I have no clue where to begin with Walmart.com and UBesGoo. I ordered items and the box came damaged and the items were flimsy. Went to Walmart and they denied taking the return because it's not boxed. Got on chat talked to three different associates where one said she's arrange a pick up for me. Three days later no response from anyone. Came back on chat was told to contact seller they can't do anything. Seller does not help! This place is a fraud. Beware do not buy from them or walmart.com
WHERE DO I EVEN BEGIN!! I WISH I WOULD HAVE READ ALL THESE REVIEWS BEFORE MY SISTER ORDERED A KITCHEN TABLE FOR OUR NEW APARTMENT. WHEN WE RECEIVED THE BOX IT CLEARLY SAYS DO NOT DROP ON CORNERS (THE ENTIRE BOX WAS DAMAGED AND OPEN) I OPEN THE BOX TO FIND THE KITCHEN TABLE CORNERS DEMOLISHED. MY SISTER FOUGHT FOR A WHOLE MONTH AND A HALF WITH WALMART, 3RD PARTY COMPANY AND FEDEX AS TO WHO IS GOING TO PICK UP MERCHANDISE AND GETTING A REFUND. NOBODY KNEW WHERE THE MERCHANDISE WAS UNTIL FEDEX TOLD MY SISTER IT WAS IN NEW JERSEY AND WE LIVE IN ARIZONA. WE DONT KNOW HOW THE HELL THE BOX ENDED UP IN NEW JERSEY. STILL MY SISTER IS GOING BACK AND FORTH ABOUT A REFUND AND WE HAVE NO KITCHEN TABLE. 3RD PARTY COMPANY IS PUTTING IT ALL ON FEDEX AND WALMART AND NOT TAKING ACCOUNTABILITY FOR THE WORST CUSTOMER SERVICE AND MERCHANDISE. TODAY 7/1/2021 I HEAR SOMEONE PUT SOMETHING RIGHT OUTSIDE MY WINDOW WHICH IS IN THE FRONT OF THE APARTMENT BY THE FRONT DOOR, I GO OUTSIDE AND SEE A BIG BOX. I CALL MY SISTER AND WAS LIKE I THINK THEY SENT THE TABLE BACK AND THE BOX LOOKS MORE JACKED UP THAN THE 1ST TIME IT WAS DELIVERED. IM LIKE OKAY MAYBE WE CAN PUT IT TOGETHER SO WE HAVE A KITCHEN TABLE. I TAKE EVERYTHING OUT AND MISSING PIECES AND NO ASSEMBLY INSTRUCTIONS. SO WE NOW HAVE A TABLE AND CANT PUT IT TOGETHER. IM OVERWHELMED AND STRESSED AND DONT WANT TO DEAL WITH IT. PLEASE PLEASE PLEASE READ REVIEWS BEFORE ORDERING ANYTHING ONLINE FROM WALMART. WALMART SHOULD BE ASHAMED OF THE COMPANY FOR ALLOWING ANY COMPANY TO TREAT CUSTOMERS LIKE THIS WITH MERCHANDISE AND CUSTOMER SERVICE. THIS COMPANY NEEDS TO BE TAKEN DOWN AND STOP TREATING CUSTOMERS LIKE THIS.
If I can give you 0 stars I will this is the worst experience I have had with any company they will not give me the shipping label to send back the chair they keep emailing me the exact same thing over and over again I just want my money back and they will not give me a shipping label so that I can return their items back to them whatever you do.do not order from this company When you ask to speak with a supervisor there's no one that you can talk to everything is through a email so it's hard for you to get your point across to them to let them know that their items are no good they will send you the same thing over and over again and try to avoid not giving your money back like I said in my previous paragraph whatever you guys do do not order from this company
I have been dealing with this company for days. I have reported them to BBB, FTC and Walmart. They advertised a set of tractor tires as 4 ply tires. They arrived and they are only 2 ply tires. Since they changed their ad on Walmart.com to 2 ply. I have requested a return and to have them have UPS pick them up at their expense. Their reply was "I am sorry for the trouble you have caused." They told me to print the label and have UPS pick them up. I explained I don't have a printer, they said go to a friend's house. I have repeated told them to contact UPS and request a pick up, UPS can print their label and return their tires at their cost, not mine.
Their home page says this,
Talk about your brand
Ubesgoo Limited, an e-commerce trading company.We are an online retailer on Home & Gardern marketplace.
Ubesgoo ensures to have the best products at the lowest prices by dealing directly with the manufacturers to sell products straight to you.We offer a wide variety of products as you need including Home&Graden, Outdoor,Sporting Goods, Home Improment,Toys,musical instruments,Pets,Tools and Hardware and so on.Buyers can search for the brand name "Ubesgoo" to easily find our products on the marketplace.
It is our number one goal to keep you satisfied.
Eail Address: [email protected]
Woking Time: Monday-Friday, 9:00 am- 6:00 pm ,PST
That is a direct copy of their home page,
I have been engaging me in 8 hours of insane email correspondence over returning a pair of wheels as the axel hole is too small. For lack of any other way to explain the email correspondences, I can only say he must be on drugs. Why would they pay someone to do this? He keeps responding like he has no idea what I am talking about then asking me to jump thru purposeless hoops which is unrelated to my case. Wasting my time, but I guess he is killing his hours. At their website, I tried to use the email, and it is a defunct email that is returned as undeliverable. Flakey operation. Why is Walmart allowing these people to use them as a selling platform?
Poor customer service. No response. Fake tracking numbers.
Absolutely terrible company. The worst customer service I have ever experienced. I would give them 0 stars if I could and I will make sure to notify my friends and family to never order from them. I will be contacting Walmart as well. This is ridiculous.
I bought a mini freezer through walmart.com! Freezer didn't work so I tried to take it back to local Walmart. They told me they dont take items back I would have to contact the company because they were a third party. So I contacted the Company and they will not give me any information on how to return the product..there customer service just gets smart
!!Never buy anything from a third party company through Walmart or any other company because when the product dont work they just steal your money!!!! They Dont Deserve even one Star
Oh my goodness!!! So many discouraging reviews while I have a defective product from UBesGoo sitting on my bed, and I wonder if I should fix it myself instead of returning it and ending up with no product and no money back
I will never order from this place again.. I never received my items.
This is absolutely the worse worse company to deal with. Ordered a patio set have missing pieces. Can’t speak to anyone emails back and forth for two weeks and still nothing. I recommend no one orders from this company. Horrible people.
Absolutely the worse. My sister purchased a little refrigerator for my Mom. After less than 6 months, it stopped cooling. Sent an email, they requested a video of the problem. Sent one with thermometer and they replied it was too dark and no problem could be seen. You cannot see the problem, it does not cool. Worse customer service interaction ever...with any company. No stars if possible.