Based on 3 customer reviews Topbuy INC is rated 1.0 out of 5. They have been selling on Walmart Marketplace since 2019. They sell Topbuy, Giantex, topbuy, Generic and top_buy products in Patio & Garden, Home and Toys categories.
Topbuy INC contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting Topbuy INC. Their contact information including business name, phone number, address and email might be available here. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
I ordered an item & was promptly charged. Rcvd. notification that it was shipped & given a tracking number, w/ a delivery date. Next, the delivery date was actually changed to an earlier date. Tracking indicated it had left via UPS and would arrive at my home on 4/5/21. (Tracking from Ontario, CA to southwestern ME.) It never arrived & I was then informed it would not arrive until six days later. Requested a credit for the full amount billed. Rcvd. an e-m asking if I would accept an $8.00 credit & wait for delivery or wanted full credit. Sent back "full credit." Cheeze!!!!
I ordered set of 4 bar chairs on 12/2 and they charged me and sent printed ship info to UPS. Amazon states WILL ARRIVE TOMORROW, with note that if it doesn't arrive by tomorrow 12/18, I am able to change order or refund. So on 12/14 I ordered another set of 4 chairs, which I thought was a different company to have them shipped to address of event. Again, my card was billed for full cost on Amazon by seller and they sent label to FEDEX, but no merchandise. I think this outfit needs a forensic accounting audit. How many customers in a day would net you a decent operating profit by holding their funds for 30+ days in your accounts... hmmmmmm... It's not holiday issues either..... sounds like a cash flow issue being creatively managed. Next task will be to make some calls.
Horrible horrible customer service . I ordered an item November 30 for a Christmas present, and now here it is December 15 and it’s still sitting. They immediately charged my card , printed the label and didn’t ship it . They said “due to the holidays” but nobody else I’ve ordered from had a problem shipping my items in a timely manner . Just absolutely ridiculous