Based on 12 customer reviews TOP VACUUM PARTS, LLC is rated 1.0 out of 5. They have been selling on Walmart Marketplace since 2017. They sell Top Vacuum Parts, Hoover, BISSELL, EnviroCare and Eureka products in Home, Shop by Brand and Auto & Tires categories.
TOP VACUUM PARTS, LLC contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting TOP VACUUM PARTS, LLC. Their contact information including business name, phone number, address and email might be available here. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
do not use this company still waiting 3 weeks for a vacuum brush roll
I ordered a 3 pack of filters for my vacuum cleaner. I received ONE filter. I have been trying to contact the company through the Walmart.com site. It has been 5 days and 3 messages sent. Each time I'm told I should get a response in 24 hrs. I'm thinking I'll never get the filters or a refund for the missing two.
Worst company ever, to do business with. They sent the wrong part, with no Bill of Sale in the package, and with no way to contact them. However, I ordered their product through Wal-Marts website. Furthermore, if Wal-Mart is trying to imitate Amazon's business practices, by having 3rd party vendors, they are failing miserably. Take my advice and beware, order all of your items from Amazon...
Very unhappy with this company, not even worthy of one star. I ordered a vacuum part (according to their computer ) said would fit my vacuum. It did not fit and I contacted them right away. We have gone back and forth over "who's not at fault". They do not think it's their fault. Basically, no refund offered and I needed to PUT it in my vacuum correctly. There is only one way to place this part and it doesn't fit. They are very rude and unwilling to work with me. I'm more mad and disappointed in their unfriendly, no service attitude. The part is cheap...so it's more my time and energy on this has. I wanted to let other people know not to expect good customer service from this company. And buyer beware...I actually ordered thru Amazon. I left a very bad review on there also. If they want to be in business; they need to change the way they treat their "bread and butter". Okay, I've spent enough time on this. Good luck.
I'm also VERY unhappy with this company -- I ordered some vacuum bags from them (thru WalMart.com). I paid the extra $12 to get them shipped right away -- to arrive in 2 days, as I was completely out and was having company. They were paid for and promised to arrive on the day I needed them, but tracking info indicated they would arrive 2 MORE days after that... I called WalMart several times, they tried calling the company 3 times -- no answer -- I did the same 3 times, and left a message for them to call me. Both WalMart and I ALSO Emailed them, and no response that way either.... So I do NOT recommend them to anyone. And another crazy thing -- when you get their answering machine, it says their phone hookup is thru Magic Jack, very weird !!
All that being said -- at least they did arrive on the later date, and were the correct ones for my vacuum. However, that's the ONLY reason they're getting 1 Star from me !!
ordered a 10 pack of vacuum cleaner belts.
received one belt
from previous reviews it looks like I'm not going to be happy.
Received incorrect random part, correct order still ( a month now) in transit and as others have stated contacting seller by mail locks up and phone number is answered by a service who tells you to use the Walmart website
DO NOT USE THIS COMPANY
....same here. I'm going to call the credit card company (WalMart Mastercard) and enter a dispute for the payment on this item. These idiots sent the wrong part, and when I click "returns" on walmart.com,, the screen freezes up. If Mastercard refuses to work this dispute, it's very easy to simply cancel the card.
Do yourself a favor, and either order from Amazon Prime (they accept returns and send you a prepaid shipping label), or order straight from the company that made the vacuum cleaner. (they know what the correct part number is.)
Ordered parts for my Oreck and only received one of the parts. Would not recommend this seller and would like to see Walmart separate themselves from this shady company. It is unfortunate that I even have to give them one star.
I bought a vacuum brush for my wifes Eureka vacuum and was sent the wrong part. I have tried getting a return or a refund from this company through Walmart website and I get no response from them. I would rate no stars but have to click on one. I guess I will be owning a brush paper weight
I am also very unhappy with this company. The part they sent does not fit my vacuum and I cannot reach them. Going to Walmart and make them take it back!
I’m very unhappy with this company. Have been trying to return parts that didn’t fit my vacuum and I have e-mailed several times with no response.