Based on 18 customer reviews TokTokBox.COM is rated 1.2 out of 5. They have been selling on Walmart Marketplace since 2018. They sell Nioxin, Sebastian Professional, MIZANI, KeraCare and Avlon products in Beauty, Clothing, Shoes & Accessories and Premium Beauty categories.
TokTokBox.COM contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting TokTokBox.COM. Their contact information including business name, phone number, address and email might be available here. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
I purchased Nioxin System 4 cleaner @Scalp Therapy @ 44.99 ordered from Walmart who bought from you/ TokTokBox/ Basically a third party, ! Bottom line here, Nioxin wants nothing to do with third party distributors- Wal-Mart is advertising they indeed have the product/ they are shipping under your name with Wal-Mart typed after it- I’m from the transportation industry I understand how this is done, my hair began falling out in patches and unfortunately no one is taking responsibility for it. I want to be reimbursed for the product I bought please:
Please respond to my e mail! 516-796-0414
Shipping Label Created, package never ship out. terrible customer service, won't give you refund.
Don't buy from this seller. TokTokBox, K & K Beauty.
I just realized a lot buyer have the same problem.
Add me to the list of customers ripped off. No product, no recourse. Why are they permitted to falsely represent products and companies? One star ONLY to get comment posted!
I have tried several times to contact this company since April and I contacted them again and they were very RUDE letting me know that it has been several months but I have contacted and they pretty much said too bad No REFUND I will also be Submitting a BBB Complaint. I don't even think they deserve a Star I am very Unhappy they are basically stealing from me
Horrible. Ordered on Monday- 2-day shipping. Delivery date kept changing. Never received package. Will never order through Wal-Mart again.
Extremely rude also asked if I had common sense and refused a refund on a product I never received
Horrible for returns. Never again..
Got in contact with there customer service through Walmart. Person was extremely rude and even asked if I had any common sense. Walmart should not do business with this company.
Horrible customer service. Person was rude and should not be allowed to sell on Walmart.com
TERRIBLE !!!! BEWARE They will send you harassing emails ..I have reported them to Walmart....
Do Not Buy From Them.... Awful people and fraudulent products and then they harass you!!! Beware!
Terrible, terrible to deal with! I tried explaining my problem but they would not listen. They don't even deserve one star.
"Please do not bother us", this was a response from TokTokBox.com. STAY AWAY FROM TOKTOKBOX.COM - The hairspray I purchased on-line was not what was mailed to me, totally different line. I returned to Wal-Mart with the three items and was told I was required to work directly with the third party vendor. I was assisted by a Wal-Mart Customer Service Rep, I presented the receipt for three cans of hairspray and the representative boxed the three cans, sealed them and printed the return label. I mailed them and also contacted TokTokBox.com directly and was called a liar. They responded they only received one of the three cans, there's no way since they were all boxed at the same time together. I do not appreciate THEIR unprofessional response nor them calling me a liar and threatening to report fraud to Wal-Mart. I have never received such offensive, absurd service and been frustrated beyond belief. Save yourself the frustration, aggravation and the chance of assault. DO NOT ORDER FROM THIS VENDOR.
Terrible! Charge you and don’t send product! They are thieves!
They will not contact you unless they want to belittle you. After arguing with them I sent them pictures of THEIR mistake and they say and I quote Oh that’s an old picture! Admitting your wrong and still so rude. AND, WHY do you have 1 number to contact only? It must be somebody’s cell phone because when you look up the 1 number they have it doesn’t even come up on Google as a business. 240-293-0350?? How can you even sell on Wal-Mart with horrible customer service and a cell phone? Don’t buy from this company. There are So many more with reputable customer service and a phone number that’s listed as a real business.
They advertise one item and then send a different. When you contact them for a refund they cuss you out and call you a Fraud. Pathetic customer service. 0 stars
Product was not the size, number, or authentic. Very disappointed and last time to order from toktokbox. Would leave 0 stars!
My experience with this company is completely different than the other 2 I see here. Not only did the product arrive quicker than promised, the bottles were taped to prevent leaking. I've ordered this product several times before from different sellers on Walmart.com and Amazon, and at least one of the bottles leaked. Thank you for the good service; I will seek you out again as this is something I use everyday.
I have emailed the company 3 times and haven’t heard back about my return and haven’t received my money back.. I am submittting bbb complaint tomorrow.