Based on 65 customer reviews Supply the Home is rated 1.0 out of 5. They have been selling on Walmart Marketplace since 2016. They sell Norpro, Scotch-Brite, Adams, InterDesign and Rubbermaid products in Home Improvement, Walmart for Business and Auto & Tires categories.
Supply the Home contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting Supply the Home. Their contact information including business name, phone number, address and email might be available here. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
One star for this company is an exaggeration. I bought a Remington garden blower from them through Walmart, which I later found that the air ducts do not assemble properly. Supply The Home agreed to refund the item’s cost but not the return shipping cost - $95 via Fed Ex (75% of the item’s cost). I found Supply The Home action to be completely unacceptable. After many email communications and the intervention of Walmart in the matter, Supply The Home did not budge and refused to cover the return shipping cost. It was exhausting to continue this affair with Supply The Home; and I got stuck with the item.
Big ass scam. Have a picture of one thing and send you the smallest version of it and charge you triple the money. May they go to hell in a hand basket if you get my drift.
I will never again buy anything from this company. they canceled my order but did not give me my money. Big O rating .
price gouging rit Whitener 1oz box $ 22.00 on Walmart.
I had been trying to return something purchased through Walmart. I was informed that a return could be processed only through the vendor. Walmart attempted to contact them a few times but there was no response. By the time I heard from them on 11/24 I received this response "I have replied to you numerous times. Our Policy is listed on the Walmart website. Your order was delivered on October 2nd. The first email from you was on November 18th." My feeling is that the vendor delayed in responding until too much time had lapsed and therefore refused the return. I will never purchase from them again.
Could have bought item for $5 less on Amazon but thought I would buy from a smaller independent store but what a mistake. So don't sing the "buy local" song if the local are thiefs and con men swindlers.
Trying to contact "Supply the Home" for refund of 2 curtain rods ordered. They arrived bent/damaged in the box. I thought I was purchasing these through Walmart.com, but after going to Walmart Store to return, Walmart would not handle any issues since it was purchased through a "third party". I called the phone # listed for Supply the Home and no answer. I sent an email on the site listed. Waiting to see if I get any results for a refund. I will also be contacting Walmart for having these listed under their site, but not being able to handle any issues from these orders. This is not stated clearly anywhere that this is not purchased through Walmart.
Supply the Home is terrible! I wish I’d read these reviews before , but you think your dealing with Walmart. I’m currently trying to get a refund .It looks like their just going to RIP me Off !
This company lists its price on Wal- Mart then charges double. When confronted about it they stated Wal-Mart listed the price too low. They charged almost double then what the listed price was and refuses to refund the difference. They are thief’s and liars.
Bought a mitre saw for 57.00...When it arrived a part was broken making the saw useless. The return shipping is 42.00....so i'm screwed.....never shopping walmart.com again, or even walmart actually. Rippoff third party sellers and one is not even aware of this...I thought i was buying from walmart
They have a policy where they are NOT responsible in any way of the return shipping cost. These is the worst policy a company can have I bought something by mistake that cost me $155, to return it cost me $70 (shipping) when I show them the receipt they said we are NOT responsible for that. I went to the online portal and it would not allow me to print a return label from my order number. But, I can buy it with free shipping. They have the worst policy ever and even worst customer service. Do NOT buy from them.They are only after your money. They have a Walmart online 3rd party contract to purchase from Walmart NOT from them. Less than 1 star. HORRIBLE!!!! I will be reporting this to the BBB
Save yourself a HEADACHE and stay away! I ordered 4 cans of paint which they shipped in 2 boxes. Opened one box (did not open the paint can) and found out that the paint was not appropriate for my home improvement project. NEVER opened the second box. Returned paint via Fed Ex (as described on marketplace). Company only refunded only 1 can of paint. Emailed to find out why I only received a refund for one can when 4 cans were returned. Company says 3 of the 4 cans arrived damaged and will not issue a refund. How can 3 of the 4 paint cans be damaged if I only opened one box which contained two cans? ( one of the boxes was never opened). Emailing with the company regarding this return has been useless. Walmart you need to remove this seller from your Marketplace if you are really committed to providing superior customer service. Supply the Home is a reprehensible company.
Sent wrong part. Took pictures to provide measurements of the part sent and were told we measured wrong. We measured according to manufacturers diagram. Found a work around that involved cutting and soldering the part because we assumed we'd never get our money back.
The items were delivered too late. The return procedure is not clear. I received the items in one package but when I ask to return they said that the items must be packed in separately package and will send return labels. I didn't get these labels anymore.
I had the same exact experience as another customer mentioned on July 31. My pool filter was “delivered” to another town. I did get a refund from Wal-Mart though.
I ordered some pool filters on 7/19/20 and just yesterday got an email that they were delivered on 7/24/20. That was news to me as I haven't seen the item yet. So I looked up the tracking on it and it was delivered to a completely different city about 4 hours away. I have sent two emails to inquire about where my order went and NO ONE has bothered to reply but they were able to charge my credit card. So no clue where my filters are now and I can't get a response back either. I hate walmart and never go into the store. Now I'll never shop online w/ them either. Terrible customer service.
I ordered some wall anchors from "Supply The Home". through Walmart. According to what was advertised I was supposed to receive 20 wall anchors for $5.27. When the shipment came there were only 2 wall anchors. When I asked about the other 18 pieces I was told that there was a mix up at the warehouse and that the items were no longer available. So i went back to Walmart's website and looked up the wall anchors that I had purchased. Sure enough they are still available from Supply The Home but the price has gone up and the quantity has gone from 20 pieces to 2 pieces, this change was made in 1 day. Basically i discovered a mistake in their advertising and instead of honoring their part of the deal and rewarding me for finding their mistake they came up with a bogus excuse as to why I wouldn't receive my full order. DO NOT BUY FROM THESE PEOPLE.
I definitely should have listened to the reviews and never order from this seller. Ordered an item 2 weeks ago because they gave an estimated shipping date only to find out after two weeks because I reached out that the item they sold me was sold out and wouldn’t be in stock for an additional 2 weeks. Why would they continue to sell customers sold out products, that is unprofessional and so disrespectful. After contacting them one of their team members had the audacity of telling me and I quote “ We sold hundreds of these floats, it's not like we didn't have them in stock, we sold out“, who talks like this to a customer after admitting you sold and promised a delivery on an already sold out product, Linda from supply by home is terrible and should be given a customer service course. I will file a complaint with Wal-Mart also because this supplier shouldn’t be selling anyone with the many bad reviews it has. I will make sure this is handled.
I will never order from from this company again. I ordered an item which came up to be $80.00. SupplyTheHome somehow put the wrong tracking number which changed the address to the entire package, which is showing the package was delivered somewhere, I didn’t receive the package, now I’m waiting for my money back, not happy at all. Wal-Mart needs to cancel all business with this company. This company doesn’t deserve any stars.
I'm currently trying to return an item purchased through this vendor. I printed the return label through walmart.com (which states bring to a walmart store to process the return). I took the product to the walmart store. At this time I am being told by the store manager only the vendor can process the return. Already I am frustrated; and reading the reviews on the vendor isn't providing much hope.
MY SUGGESTION IS NOT TO PURCHASE FROM WALMART.COM; I HAVE NEVER BEEN ABLE TO RETURN AN ONLINE PURCHASE!