Based on 55 customer reviews Stoneway is rated 1.0 out of 5. They have been selling on Walmart Marketplace since 2016. They sell V.I.P., Generic, HALLOLURE, Kadell and Stoneway products in Home, Auto & Tires and Home Improvement categories.
Stoneway contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting Stoneway. Their contact information including business name, phone number, address and email might be available here. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
NOT BUY FROM STONEWAY.
Walmart doesn't stand behind the purchase. Their product descriptions or poor and lead you to purchase the wrong product. I tried to return to Walmart. They don't accept third party returns.
STONEWAY did accept the return. I received a credit equal to 17.5 percent of the purchase price. Along with Walmart they have a Punitive Return Policy
Stay away from both
Worst service I’ve ever experienced. Will not order WalMart.com and never this third party Stoneway. Walmart and this stoneway are totally frauds. I should have read all reviews before ordering anything from Walmart or there third party seller. Don’t want to gave them any stars
TELL EVERYONE YOU KNOW. Do not buy from this company. This has to be the worst company (I really thinks it someone's garage) that I have ever associated with in all my time of living on this earth. Once they get your money its over. The only thing I am glad about is I only lost less than $20.00. I am surprise Walmart would associate their name with these people. All they will do when you ask for a refund is send you emails avoiding the refund question or they will try to offer you less and lets not forget the 20% restocking fee. I have learn my lesson. I don't know how this company can be in business and sell garbage. If I could give them a negative 20 star I would. I did not think a so call organization could be this bad
I'm actually agreeing with a previous customer. After reading her comments the exact same thing I'm dealing with. Send a picture and we might do a return. How can you send a picture of something that doesn't work? I have this feeling that I will not get my money back. I have to take it as a loss. I cannot believe Walmart work with this company. I have yet to see one positive review! Never ever again!
The number on the box is no longer on service, never buy from stoneway, worse company ever and I did not read the reviews . Bought a 4 tier planter not only is it flimsy but the paint is damage. I have no packing slip or other information to get my money back from the company. Walmart never did me wrong until now.
I bought webcam with microphone for my computer. Very poor quality and I can barely hear myself speak. I end up finding and buying a Logitech webcam. The product is like night and day. After reading theses reviews I guess I am going to be stuck with this defective product. I usually look at reviews but I slip this time.
Send me another bribery email and nothing for return again and see where it gets you! Horrible service. Been trying and requesting for a return label for over 3 weeks. Not only does Stoneway SUCK but so does WALMART.COM!
NEGATIVE 5 Stars!
This was the first time I ordered anything from this company and one of the 2 items was damaged. I contacted them to see how I could get a refund for both since the size was incorrect as well. I just started this process this week (was told I have to send a picture of damaged item but waiting for email from them to do so) but now after reading all these other reviews, I'm not very positive of what the outcome might be. If I end up with the same experience as everyone else, then I will NEVER order from Stoneway or Walmart again. I blame Walmart for dealing with a company that has so many bad reviews. Why would anyone want to be affiliated with a company that does not back its products. What is this world coming to. (I will be very happy to write a better review once I hear from Stoneway and get my refund).
Order an electric chain saw got a box with a bunch of parts!!! Not what I ordered!! No way to return it Walmart refuses to help!!! Don't do third party !!!!
I feel the same way as each of these other reviews are stating. I ordered two items from this company, and both are not worth the material they are made with. I’ve been trying to contact the company without success—-even through Walmart, which is very surprising. I would not recommend any purchases from this company either, due to the poorly designed and making.
-5 stars. Worst including WalMart .com supervisor Vance aka Vince. All customer service that I’ve spoke to at WalMart which is several was horrible along with the emails from Stoneway emails offering me 10.00 to keep the $90.00 merchandise I haven’t opened and need to return so it is no hassle to them or Wal-Mart. They will be hearing from more than me. This Wal-Mart market sellers are scams. Please purchase from Amazon or someone other than Wal-Mart.com they won’t help you!
Worst service I’ve ever experienced. Will not order WalMart.com and never this third party Stoneway. I’m used to great service through AMAZON.
OMG I should have read the reviews before ordering from this seller. I ordered a 5.5 quart Air Fryer as a gift for someone and they sent the 3.2 size! I will never order on line from Walmart again!
I should have researched this company before ordering. I don't understand why Walmart deals with themmpany and lose their money and lets their customers have to deal with a bad company and lose their money as they won't return any money and wants to charge you shipping and 20% stocking fee. I won't be dealing with Walmart again.
Stoneway is a big RIPOFF/a big SCAM! I recently ordered a portable speaker and it doesn't work. I should known better because last year I ordered an android box and it didn't work neither. So the next time I ordered anything else am going to make sure it's not from Stoneway.
This company is a total scam. They send products that don't work and then run you in circles when you want to return it and get a refund. I'm looking into creating a class-action lawsuit if anyone who has also been scammed would like to be a part of.
No communication. No product. Tracking indicated item shipped and three weeks later no further tracking activity and no product. Unresponsive to inquiries.
I’m still waiting for someone from Stoneway to contact me. I bought a electric screwdriver for a gift and the person said it wasn’t powerful enough. I just would like my refund. Thank you
Walmart should refuse to keep using them as vendors. Terrible customer service products are terrible. I’m just so done with this company. Walmart please remove them... 0 Stars from me
Worst company I have ever dealt with. Don't ever order from them. They don't deliver and then they don't respond to any emails. I placed and order on 4/11 that was to be delivered 4/23. It is now 5/12 and nothing from this company. I am surprised that Walmart even has them on their site to order from because this place is a total rip off. Take my word for it and never ever order from them. To bad I couldn't give it a rating lower than 1 star because they don't even deserve that.