Based on 82 customer reviews Stoneway is rated 1.0 out of 5. They have been selling on Walmart Marketplace since 2016. They sell Stoneway, V.I.P., Kadell, Novashion and HALLOLURE products in Home, Auto & Tires and Home Improvement categories.
Stoneway contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting Stoneway. Their contact information including business name, phone number, address and email might be available here. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
You paid top dollar for the merchandise and the merchandise is not good enough for five and below they don't deserve one star
I would rather give no stars at all this company my wife wanted some Christmas runners for our dinning room table and place mats ordered two sets they send her the runners with no placemats in both sets ONLY the Runners NO placemats at all....still waiting but I know Im wasting my time Walmart needs to remove you from selling on their online store this is not professional at all and seems you do nothing but mislead people I will make sure I never buy anything from your establishment ever!
I ordered multiple of the same Stoneway item for my office. The description on the website is NOT what I got. When I contacted them, they said there were options on the site and I had selected the item i had received. There were NO options when I placed the order. They offered a $42 refund on a $150+ order. I asked for a full refund and an address to return the items(unopened) to. They stated that I would have to pay for shipping on the returned Items. I responded letting them know that I was fine with that and again asked for a full refund and the address to return the products to. I have not heard back from them; extremely unprofessional. I will NEVER order or purchase Stoneway products again. I would rate less than 1 star if it were possible.
Ordered a hearing device that does not work. No sound comes out of the device. There return email Thank you for your email.
So sorry that without photos or a video, we can not confirm the problem to help you.
We are sorry that our products do not meet your needs.
Now will a photo or video confirm there is no sound coming out of the device. They offered a $6.00 refund and keep the device. Why would i keep a device that does not work. Because Walmart will not help anyone having issues with Stoneway we ( my whole family) will never order from Walmart again.
I order a globe to use for home schooling. Photo on Walmart's website shows it as a "normal globe". Upon receipt of this item it is a useless miniature globe. Too small to visualize anything!!!!!!!!!! Perhaps if I were home schooling Barbie it could be used. Walmart online is great but this seller must go!!!!!!!!!! ZERO STARS
did not receive what was advertised-tis is fraud -do we hace a class action 0 rating for stoneway & Walmart for not taking action !
stoneway sucks the big head of life. dont think i'll be using walmart again.
Ordered an electronic item from them through Walmart. Received an email from them telling me that the item would be delivered on the 22nd. Received a second email stating the item was to be delivered between the 18th and the 22nd. Received a response to entering the FedEx tracking number which stated the item had been delivered on the 15th. On the 26th I contacted them reference the item. Their response was that the item had been delivered on the 15th and here is your tracking number. It would have been a physical impossibility for them to process an order in California and have it on my door step 2 days later without paying the fees for overnight shipping (which wasn’t an option). Still haven’t received a resolution to this issue. Next time I’ll go with Target.
Ordered a product for $28 and they only offered a $7 !! Refund - soo dissatisfied. I can’t believe Walmart uses this seller.
I ordered a microfiber duster dust brush for $8.69. I ordered on October 14, 2020 and it arrived October 19, 2020. The picture on the Walmart website is deceiving from the brush that I received. It looks like a toy and it is a piece of crap. I found their full address and phone number online. I also see their "return" policy and if they agree to a refund they will only give you a miniscule amount plus they will keep 20% restocking fee, and the customer has to pay the return shipping fee. This company sucks and I will never order from them again. THEIR ADDRESS: Stoneway International LLC, 11671 Dayton Dr., Rancho Cucamonga, CA 91730. Telephone (315) 636-0923. Their products come from China, Hong Kong and India.
Electric products sold in the US should have US plugs, not European ones. The product is completely unusable.
Their return policy might as well be non-existent. Buyer pays the shipping, and the refund takes off a 20% restocking fee.
Too bad we don't have a ZERO stars option. I ordered an $88.63 item that they had the wrong measurements on. I wanted to return it, but they only offered $10....are you effing serious!! They don't list their address. I can't believe Walmart.com is backing this horrid company!! Lesson learned.
Never received my order from Stoneway as promised. Been waiting all day with installers. The order was placed on 9/3, and FedEx delivery was tracked & promised on 9/17 but never arrived. Been calling and the company phone has a continuous busy signal and couldn't get through. Sent an email and waiting on a response.
I bought a $37 moonlamp from your company it want stay on and yes it has been fully charged can’t return it to Walmart I only had a week it’s just China made junk
Recently purchased a child’s potty training chair. It arrived in a torn plastic bag and a piece was chipped off. Very disappointed in quality of shipping.
Scam!!! Please don’t waste you time nor money! I bought what o thought as a planter and when I received it is soooo tiny a plant won’t fit in it. Tried to return there’s no return option like normally on walmart.com app. Not even a 1 but have to put something.
I can’t believe Walmart is backing this company.I can’t believe Walmart is back in this company.
Ordered a boat cover that arrived within 7 business days no problem and with free shipping as well......hummmm BUT upon opening it, it arrived in NO type of packaging, box or much less any kind of product details or instructions. No tags to confirm size received and it didn't fit our boat. When I contacted them for a return I too was told that the process was cumbersome and would I take $US7 (excuse me??) when I responded back that I wouldn't and would take it further they increased their offer of refunding $14. Totally ignoring the fact that the product was sent appearing like a stolen or thrift shop purchase. We paid $49 for it. Will share this story to many corporations as I lead customer service training to gain and increase profits. Walmart would be strongly encouraged to discontinue business with this third party vendor (crook/scammer) disgusting!!!
I will not buy anything from this company because:
1. It is a China based company (warehouse in California) and returns appear to be impossible judging by the reviews.
2. If I’m purchasing a third party item from Walmart.com I make sure it can be returned to a Wal-Mart store. Very easy returns and Wal-Mart ships them, if needed, from the store.
Horrible. They sold me a broken item
I responded to Stoneway: Soccer goal is NOT a perfect size for any backyard and youth soccer players ages 4-12. This is for only toddlers & for very small children. I tried to return it to Walmart & won't give me my money back for it, they told me to get with company that sold it to me. I can't find any info from company.
Soccer goal is NOT a perfect size for any backyard and youth soccer players ages 4-12. This is for only toddlers & for very small children. Party that sold this product has add to trick & mislead people. DO NOT BUY this for older kids older than toddlers. This product is only good for toddlers age.
Stoneway replied: tem name: http://www.walmart.com/ip/Folding-Mini-Football-Soccer-Goal-Post-Net-Set-with-Pump-Ball-For-Kids-Sport-Toy/346367606
Thank you for your email and sorry for you.
We are so sorry that our products do not meet your needs.
Stoneway sent me an email: We accept the return and refund. But since we are the third party seller on Walmart, we are afraid that you need to return the products to our owns warehouse and pay for the shipping.
The returning might be troublesome and the shipping is expensive.
To save your time and energy, could we offer a total US$5 refund of the order to you as compensation, and then you keep the items please?
What do you think? Looking forward to your reply.
We are sorry that this size is not suitable for you.
We are willing to accept a return refund for the product.
But we are the third party seller on Walmart, the item need to be returned to our own warehouse.
We're afraid you need to pay the return shipping fee and the 20% storage fee that Walmart allows sellers to charge.
The return process is cumbersome and the shipping cost may be expensive.
To save your time, could we offer a US$3 refund to make up for your loss?
Would you like to keep the product?
I responded to Stoneway: MY RESPONSE FROM THEIR EMAIL: NO, I DO NOT WANT TO KEEP THIS ITEM AND GET A $5 REFUND. I WANT A FULL REFUND!!! THAT IS UNFAIR AND UNREASONABLE TO ME FOR ME TO HAVE TO PAY 20% RESTOCKING FEE!!!! THIS WAS ALL YOUR FAULT AND STONEWAY'S FAULT FOR MISLEADING ME AS A ACUSTOMER WITH STATING IN YOUR ADD IT IS FOR UP TO 12 YEAR OLD KIDS TO PLAY. THE ITEM IS ONLY FOR VERY SMALL CHILDREN LIKE TODDLERS AND A TINY OLDER. I WANT A FULL REFUND! I SEE WHY YOUR BUSINESS AND STONEWAY IS RATED A 1 STAR BEING THE LOWEST RATING FOR CUSTOMERS. YOU LIE TO PEOPLE LIKE ME AND MILLIONS OF OTHER PEOPLE. THIS IS BAD BUSINESS FROM YOU AND THIS STONEWAY COMPANY. WALMART DOES NOT TREAT PEOPLE LIKE YOU ARE TREATING ME ABOURT THIS ITEM. YOU WILL BE REPORTED TO HIGHER AND A LOT OF PEOPLE WILL SEE IT UNLESS YOU GIVE ME FULL REFUND. THIS WAS YOUR MISTAKE 100%.