Based on 119 customer reviews Stoneway is rated 1.0 out of 5 stars. They have been selling on Walmart Marketplace since 2016.
Stoneway cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting Stoneway. Their contact information including business name, phone number, address and email are unavailable. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
I'm still waiting on my battery charger and they won't accept my emails they said they can't find my address if they can't get me my package put my money back on my card
Worst customer service. Hate they have
Anything to do with walmart
Purchased a 4x5 rug and based on the pictures shown in description, it should have been a muted grassy/sage green but when it arrived, it was a bright neon green. Eight out of the nine pictures of the product do not show the correct color or texture of the rug and like other reviewers have mentioned, the seller requested pictures or videos showing why I was not satisfied and I was told they only accept exchanges if I send the product to their warehouse by paying for return shipping myself. I will be filing complaint with Walmart and BBB because they falsely represented the product and the return policy (lack of) was never mentioned prior to receiving the item. Beware because it appears the order is not actually fulfilled by Stoneway even because the shipping information lists a Guangzhou yingying Trading Co Ltd. ZERO STARS!
Ordered a potty training seat. Was told when it would arrive. Then was told it was delayed. A month late when I still hadn't received it I canceled the order. Almost three weeks later I asked why I hadn't received credit from my order. Was told that I hadn't canceled it and it was being delivered. This company really is a horrible stain on Walmart. Can't believe they still deal with such an unscrupulous company.
I agree with the 1 star reviews. The product, small sewing machine was defective. Walmart said seller had to handle. Response was, not able to accept return, contact walmart! What a runaround. Just beware and read small print return policy. Not good, Walmart. Don't carry irems you won't stand behind.
Do not buy anything from this seller on Walmart.Com. Stoneway does have a phone number to contact which I did because of an issue with an already shipped item. The representative told me that a return label would be in my email by the next day, but all I received was a request to submit a photo of the problem or issue. The item arrived, but I never opened box, so they would accuse me of using it? Composite wood coffee table that would not be able to hold up to weight. Still trying to contact them for label to return. I will be contacting Walmart to file complaint about this seller. Never will order anything again from Walmart.Com because of these marketplace sellers. If Walmart.Com cannot sell items directly, then don't bother selling at all. Would give less than 1 star if I could.
Its sooo difficult to return an item. I am just adding to the many disappointed customers. I ordered some cushions for my porch swing. It did not fit. I tried to return at Walmart and they said it had to be returned through the the vendor. They have gave me the run around as previous posters. I am still trying and will get Walmart involved again. I feel if I boombard walmart customer service enough that they will look into our complaints and eliminate this seller.
Do not order anything from this company.. through Walmart online.!!!! I ordered an over the toilet shelving unit which when delivered was damaged and so were the pieces inside, and no assembly instruction manual was included. The price of the item was $107.28... I boxed it up requested a return label to this date i have not rec'd it. I have 14 conversations with employees of Stoneway to no avail...They told me to keep the unit and for compensation they would refund me $30 on an $107.28 dollar item. Don't make the mistake I made avoid them at all costs. Worst customer service ever... john molisse
I bought a tagging gun through this company. It was useless. Do not order from this company. It caused me so much stress and it was literally a huge waste of my time.
Worst company ever seen never answer the phones still waiting for my refund
I recently purchased a rolling rack from this company. The item was not as described. It stated that it was heavy duty. The item came and we attempted to assemble it and it has plastic ends very very poor quality. And the company is difficult to contact and I am hoping the return will be easier. Very unhappy
Crappie business ‼️ Still having problems with orders
This company is some kind of SHADY!! I ordered a bike for my Granddaughters birthday. Got the package, its missing parts. They do not answer the phone. WALMART NEEDS TO DO BETTER!!! ZERO STARS
Would not authorize a return of an item I was not satisfied with.
I ordered a putting trainer that was $40.00 they said it’s too expensive to return and first offered me $12.00 and I could keep it. I said no and they offered $20.00. Be sure you really want the item you order.
I need information for your product???!!!
I am just adding to the disgusted customers on this site. I ordered some cushions for my breakfast nook. It did not fit. I tried to return at Walmart and they siad it had to be returned through the the vendor. They have given me the same run around as the previous posters. Offered $13 for a $80 purchase because it is very difficult to return. I am still trying and will get Walmart involved again. I feel if I bug customer service enough that they will get off their A$$es and do something.
I ordered a desk because in the pictureit showed a monitor, computer keyboard and tablet with quite a bit of extra room in the picture. But it ended up being the size for a little kid. Picture was deceiving. I wanted to return but they only offered me $7.00 credit. Ridiculous.
Horrible! Ordered a baby play yard, did not feel comfortable putting my child in there. It was cheap, flimsy & complete garbage. When I asked for a refund they offered me 15% of what I paid & they'd keep the other 85%... wtf is that bs!?!? Plus they want photos & video documenting why you don't like their product... I am not sending any kind of photo or video to a stranger... creepy & dangerous. Do NOT order a product from them! They sell overpriced garbage & rip you off! Deserves
Horrible company I hope walmart drops them as a seller soon. Ordered a mirror for my mother for Christmas. First they shipped it in an envelope so was surprised the mirror part showed up in tact. Nothing else worked on it. Lighting or suction as the mirror was to suction to a mirror or another smooth surface. Tried to get a return label. Their last email was how bothersome and expensive a return is how about you keep the mirror and we give you 5$. ( Mirror was 20$ after the tax). Yeah I think not. Walmart stated they will be issuing my refund and I can pitch the mirror if I choose. Will see if something shows up. Buyer beware! When you order from Walmart it's not always coming from Walmart!.