Based on 129 customer reviews Stoneway is rated 1.0 out of 5 stars. They have been selling on Walmart Marketplace since 2016.
Stoneway cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting Stoneway. Their contact information including business name, phone number, address and email are unavailable. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
I sure wish I’d read the reviews on the company before I order a baby thing that turned out to be UNFAFE. It should be condemned, recalled and trashed quickly. Wish I could give negative stars. They are worthy of even 1!!!!
I ordered 2 diaper bags with bed. When arrived not what I ordered. The ones sent were cheaply made. Not the right
Colors. One already had a broken zipper. No stars at all. Will not answer phone. Walmart told me Stoneway must honor.
Forget it. Will report to BBB.
You buy their products through Walmart online, and it takes forever to get a refund on their crappy product. I am reporting this company to the Better Business Bureau.
Terrible customer service! Do not order from them. There measurements are wrong! So the parts won't fit
The item I ordered is not in good shape. The predrilled holes are splintered. There is silicon or glue on the glass. The product is dirty. There is a sticker that is crooked and not attractive that would be seen when the cabinet is put together. I contacted them regarding a return and they offered me $20 to keep the product. I wouldn't put this cabinet together to put in a garage much less brand new bathroom. I WILL NEVER ORDER FROM WALMART MARKET PLACE AGAIN. WALMART SHOULD NOT BE DOING BUSINESS WITH STONEWAY. I would give less than 1 star if it were an option.
There should be a 0 zero star rating I ordered a three tier mirror shoe rack and when opened package all three mirrors were broken. They offered me half the price back, while I offered to send them back the package. I think it's ashame that they didn't send the mirrors separately and label the package as fragile. I know it must of broke during it's shipment, but that's not my fault. Now they are telling it's over the 90 day limit and to just put stickers on the big cracks. My reply is either refund me my money or replace the item or at least similar to it. I am not risking my little kids to cut their hands from the broken mirrors. Horrible service, never again!
So very disappointed in their product. Customer service terrible. They offer you $5 to keep their garbage.
What!!!!! How rude.
DO NOT BUY FROM THEM!! They will not reply to your refund request!!!!
Don’t buy from this company. They are ver hard to communicate regarding returns and refund . They don’t reply. It’s good Walmart had refunded my payment.
Zero stars. Ordered a car rack with 150kg weight limit. Recieved one with 75 kg weight limit. Sent pictures as requested and they said it was the correct one so we had to pay to return it. Reached out to Walmart and seller offered 15.00 refund on a 69.00 product. Contacted Walmart and seller offered 25.00 refund. Contacted Walmart again and company said it would give full refund. I'll believe that when I see it. Come on Walmart drop this seller.
I'm still waiting on my battery charger and they won't accept my emails they said they can't find my address if they can't get me my package put my money back on my card
Worst customer service. Hate they have
Anything to do with walmart
Purchased a 4x5 rug and based on the pictures shown in description, it should have been a muted grassy/sage green but when it arrived, it was a bright neon green. Eight out of the nine pictures of the product do not show the correct color or texture of the rug and like other reviewers have mentioned, the seller requested pictures or videos showing why I was not satisfied and I was told they only accept exchanges if I send the product to their warehouse by paying for return shipping myself. I will be filing complaint with Walmart and BBB because they falsely represented the product and the return policy (lack of) was never mentioned prior to receiving the item. Beware because it appears the order is not actually fulfilled by Stoneway even because the shipping information lists a Guangzhou yingying Trading Co Ltd. ZERO STARS!
Ordered a potty training seat. Was told when it would arrive. Then was told it was delayed. A month late when I still hadn't received it I canceled the order. Almost three weeks later I asked why I hadn't received credit from my order. Was told that I hadn't canceled it and it was being delivered. This company really is a horrible stain on Walmart. Can't believe they still deal with such an unscrupulous company.
I agree with the 1 star reviews. The product, small sewing machine was defective. Walmart said seller had to handle. Response was, not able to accept return, contact walmart! What a runaround. Just beware and read small print return policy. Not good, Walmart. Don't carry irems you won't stand behind.
Do not buy anything from this seller on Walmart.Com. Stoneway does have a phone number to contact which I did because of an issue with an already shipped item. The representative told me that a return label would be in my email by the next day, but all I received was a request to submit a photo of the problem or issue. The item arrived, but I never opened box, so they would accuse me of using it? Composite wood coffee table that would not be able to hold up to weight. Still trying to contact them for label to return. I will be contacting Walmart to file complaint about this seller. Never will order anything again from Walmart.Com because of these marketplace sellers. If Walmart.Com cannot sell items directly, then don't bother selling at all. Would give less than 1 star if I could.
Its sooo difficult to return an item. I am just adding to the many disappointed customers. I ordered some cushions for my porch swing. It did not fit. I tried to return at Walmart and they said it had to be returned through the the vendor. They have gave me the run around as previous posters. I am still trying and will get Walmart involved again. I feel if I boombard walmart customer service enough that they will look into our complaints and eliminate this seller.
Do not order anything from this company.. through Walmart online.!!!! I ordered an over the toilet shelving unit which when delivered was damaged and so were the pieces inside, and no assembly instruction manual was included. The price of the item was $107.28... I boxed it up requested a return label to this date i have not rec'd it. I have 14 conversations with employees of Stoneway to no avail...They told me to keep the unit and for compensation they would refund me $30 on an $107.28 dollar item. Don't make the mistake I made avoid them at all costs. Worst customer service ever... john molisse
I bought a tagging gun through this company. It was useless. Do not order from this company. It caused me so much stress and it was literally a huge waste of my time.
Worst company ever seen never answer the phones still waiting for my refund