Based on 71 customer reviews Stoneway is rated 1.0 out of 5. They have been selling on Walmart Marketplace since 2016. They sell Stoneway, V.I.P., HALLOLURE, Kadell and Novashion products in Home, Auto & Tires and Home Improvement categories.
Stoneway contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting Stoneway. Their contact information including business name, phone number, address and email might be available here. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
Too bad we don't have a ZERO stars option. I ordered an $88.63 item that they had the wrong measurements on. I wanted to return it, but they only offered $10....are you effing serious!! They don't list their address. I can't believe Walmart.com is backing this horrid company!! Lesson learned.
Never received my order from Stoneway as promised. Been waiting all day with installers. The order was placed on 9/3, and FedEx delivery was tracked & promised on 9/17 but never arrived. Been calling and the company phone has a continuous busy signal and couldn't get through. Sent an email and waiting on a response.
I bought a $37 moonlamp from your company it want stay on and yes it has been fully charged can’t return it to Walmart I only had a week it’s just China made junk
Recently purchased a child’s potty training chair. It arrived in a torn plastic bag and a piece was chipped off. Very disappointed in quality of shipping.
Scam!!! Please don’t waste you time nor money! I bought what o thought as a planter and when I received it is soooo tiny a plant won’t fit in it. Tried to return there’s no return option like normally on walmart.com app. Not even a 1 but have to put something.
I can’t believe Walmart is backing this company.I can’t believe Walmart is back in this company.
Ordered a boat cover that arrived within 7 business days no problem and with free shipping as well......hummmm BUT upon opening it, it arrived in NO type of packaging, box or much less any kind of product details or instructions. No tags to confirm size received and it didn't fit our boat. When I contacted them for a return I too was told that the process was cumbersome and would I take $US7 (excuse me??) when I responded back that I wouldn't and would take it further they increased their offer of refunding $14. Totally ignoring the fact that the product was sent appearing like a stolen or thrift shop purchase. We paid $49 for it. Will share this story to many corporations as I lead customer service training to gain and increase profits. Walmart would be strongly encouraged to discontinue business with this third party vendor (crook/scammer) disgusting!!!
I will not buy anything from this company because:
1. It is a China based company (warehouse in California) and returns appear to be impossible judging by the reviews.
2. If I’m purchasing a third party item from Walmart.com I make sure it can be returned to a Wal-Mart store. Very easy returns and Wal-Mart ships them, if needed, from the store.
Horrible. They sold me a broken item
I responded to Stoneway: Soccer goal is NOT a perfect size for any backyard and youth soccer players ages 4-12. This is for only toddlers & for very small children. I tried to return it to Walmart & won't give me my money back for it, they told me to get with company that sold it to me. I can't find any info from company.
Soccer goal is NOT a perfect size for any backyard and youth soccer players ages 4-12. This is for only toddlers & for very small children. Party that sold this product has add to trick & mislead people. DO NOT BUY this for older kids older than toddlers. This product is only good for toddlers age.
Stoneway replied: tem name: http://www.walmart.com/ip/Folding-Mini-Football-Soccer-Goal-Post-Net-Set-with-Pump-Ball-For-Kids-Sport-Toy/346367606
Thank you for your email and sorry for you.
We are so sorry that our products do not meet your needs.
Stoneway sent me an email: We accept the return and refund. But since we are the third party seller on Walmart, we are afraid that you need to return the products to our owns warehouse and pay for the shipping.
The returning might be troublesome and the shipping is expensive.
To save your time and energy, could we offer a total US$5 refund of the order to you as compensation, and then you keep the items please?
What do you think? Looking forward to your reply.
We are sorry that this size is not suitable for you.
We are willing to accept a return refund for the product.
But we are the third party seller on Walmart, the item need to be returned to our own warehouse.
We're afraid you need to pay the return shipping fee and the 20% storage fee that Walmart allows sellers to charge.
The return process is cumbersome and the shipping cost may be expensive.
To save your time, could we offer a US$3 refund to make up for your loss?
Would you like to keep the product?
I responded to Stoneway: MY RESPONSE FROM THEIR EMAIL: NO, I DO NOT WANT TO KEEP THIS ITEM AND GET A $5 REFUND. I WANT A FULL REFUND!!! THAT IS UNFAIR AND UNREASONABLE TO ME FOR ME TO HAVE TO PAY 20% RESTOCKING FEE!!!! THIS WAS ALL YOUR FAULT AND STONEWAY'S FAULT FOR MISLEADING ME AS A ACUSTOMER WITH STATING IN YOUR ADD IT IS FOR UP TO 12 YEAR OLD KIDS TO PLAY. THE ITEM IS ONLY FOR VERY SMALL CHILDREN LIKE TODDLERS AND A TINY OLDER. I WANT A FULL REFUND! I SEE WHY YOUR BUSINESS AND STONEWAY IS RATED A 1 STAR BEING THE LOWEST RATING FOR CUSTOMERS. YOU LIE TO PEOPLE LIKE ME AND MILLIONS OF OTHER PEOPLE. THIS IS BAD BUSINESS FROM YOU AND THIS STONEWAY COMPANY. WALMART DOES NOT TREAT PEOPLE LIKE YOU ARE TREATING ME ABOURT THIS ITEM. YOU WILL BE REPORTED TO HIGHER AND A LOT OF PEOPLE WILL SEE IT UNLESS YOU GIVE ME FULL REFUND. THIS WAS YOUR MISTAKE 100%.
i am very disapointed
A very unprofessional experience. They offered me $5 on a $28 item. Stoneway at this point is not taking my return for a terrible product.
Ordered a Large and it fits like a small. Can't even get it over my chest. Not true to size and runs about two sizes to small. I feel that this company is bogus and no one should ever buy anything from this company. I intend to call them Monday morning 7/20/2020 and see about a refund. I read some reviews and all it said was that the suit ran about two sizes to small. From the reviews and above information this company has rooked a lot of people.
By Harold Bruce on July 18, 2020
I ordered 2 electric blackhead removers #0979801380708 FROM WALMART.COM. (I guess I hit the number 2 by mistake cuz I only wanted to buy 1) Either way, I found AFTER placing the order that I already owned one and it was tucked away in a drawer.. so I do not need EITHER ONE of the these items. Walmart has ALWAYS accepted the return of items they sell, BUT NOW they decided that you have to deal with something called Stonewall !! Walmart collected the money for these items no matter where they shipped from and shoulf be responsible for ALL REFUNDS.. but then they have stooped to pretty low levels and the only recourse we have is to STOP SHOPPING AT WALMART ONLINE and that is exactly what I intend to do as of right now . I RATE them not even one star but to get this documented I will click on one star
This company is a scam and I can't believe Walmart is backing it. I only bought from them because they are listed on Walmart page, and I thought I could trust Walmart sellers. I ordered a Garden trellis on June 27 and it has still not arrived on July 17. Tracking shows: it is half-way across the country from me.
Shipped by Stoneway
Wed, Jul 15 10:06 am
Arrived ship ptnr site USPS awaits item
WOOD DALE, IL
Stoneway company tries to sell things they don’t even have. They lie and make promises about delivery and refunds. DO NOT buy anything from this company
Total scam! Just don’t. I can’t believe Walmart uses this seller. Out of 70 dollars for a chair pad that is not what was advertised. They wouldn’t let us return (“long and complicated process” is all they say after asking over and over again) and offered a partial refund (very partial). They said it was refunded. Nope. Money not refunded. ToLd to contact Walmart. Walmart can’t do anything.
NOT BUY FROM STONEWAY.
Walmart doesn't stand behind the purchase. Their product descriptions or poor and lead you to purchase the wrong product. I tried to return to Walmart. They don't accept third party returns.
STONEWAY did accept the return. I received a credit equal to 17.5 percent of the purchase price. Along with Walmart they have a Punitive Return Policy
Stay away from both
Worst service I’ve ever experienced. Will not order WalMart.com and never this third party Stoneway. Walmart and this stoneway are totally frauds. I should have read all reviews before ordering anything from Walmart or there third party seller. Don’t want to gave them any stars
TELL EVERYONE YOU KNOW. Do not buy from this company. This has to be the worst company (I really thinks it someone's garage) that I have ever associated with in all my time of living on this earth. Once they get your money its over. The only thing I am glad about is I only lost less than $20.00. I am surprise Walmart would associate their name with these people. All they will do when you ask for a refund is send you emails avoiding the refund question or they will try to offer you less and lets not forget the 20% restocking fee. I have learn my lesson. I don't know how this company can be in business and sell garbage. If I could give them a negative 20 star I would. I did not think a so call organization could be this bad
I'm actually agreeing with a previous customer. After reading her comments the exact same thing I'm dealing with. Send a picture and we might do a return. How can you send a picture of something that doesn't work? I have this feeling that I will not get my money back. I have to take it as a loss. I cannot believe Walmart work with this company. I have yet to see one positive review! Never ever again!