Based on 103 customer reviews Stoneway is rated 1.0 out of 5. They have been selling on Walmart Marketplace since 2016.
Stoneway contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting Stoneway. Their contact information including business name, phone number, address and email might be available here. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
I am just adding to the disgusted customers on this site. I ordered some cushions for my breakfast nook. It did not fit. I tried to return at Walmart and they siad it had to be returned through the the vendor. They have given me the same run around as the previous posters. Offered $13 for a $80 purchase because it is very difficult to return. I am still trying and will get Walmart involved again. I feel if I bug customer service enough that they will get off their A$$es and do something.
I ordered a desk because in the pictureit showed a monitor, computer keyboard and tablet with quite a bit of extra room in the picture. But it ended up being the size for a little kid. Picture was deceiving. I wanted to return but they only offered me $7.00 credit. Ridiculous.
Horrible! Ordered a baby play yard, did not feel comfortable putting my child in there. It was cheap, flimsy & complete garbage. When I asked for a refund they offered me 15% of what I paid & they'd keep the other 85%... wtf is that bs!?!? Plus they want photos & video documenting why you don't like their product... I am not sending any kind of photo or video to a stranger... creepy & dangerous. Do NOT order a product from them! They sell overpriced garbage & rip you off! Deserves
Horrible company I hope walmart drops them as a seller soon. Ordered a mirror for my mother for Christmas. First they shipped it in an envelope so was surprised the mirror part showed up in tact. Nothing else worked on it. Lighting or suction as the mirror was to suction to a mirror or another smooth surface. Tried to get a return label. Their last email was how bothersome and expensive a return is how about you keep the mirror and we give you 5$. ( Mirror was 20$ after the tax). Yeah I think not. Walmart stated they will be issuing my refund and I can pitch the mirror if I choose. Will see if something shows up. Buyer beware! When you order from Walmart it's not always coming from Walmart!.
i WISH i HAD READ THESE REVIEWS BEFORE I ORDERED FROM THEM . I DID NOT GET WHATI ORDERED. IM THROWING IT OUT BUT THE BETTER BUSSINESS BUREAU WILL HERE FROM ME. MAYBE ENOUGH BAD REVIEWS WILL SAVE SOMEONE DOWN THE LINE. DISGUSTING COMPANY.
Worst company, does not respond to emails and do not buy from this seller
I ordered a multifunction sander/grinder and didn't receive all the items it showed. Didn't receive power cord so I cannot even turn it on. Tried to contact them and keep getting busy signal. Big waste of money. Very disappointed.
Stoneway is the worst company ever!!! I will be contacting the BBB on them! I ordered something from them on the 5th. No tracking is available and when I called fed ex they said the company hasn’t even sent the package. So I tried to get a refund and they are refusing saying it’s sent, yet fed ex is saying differently. Thes people are crooks! I wish I could give them negative 10 stars! I will not be ordering from Walmart again until they sever ties with this company!
This is sorry company bought a moon light and it want work it’s nothing but China made junk do t waste your money
I'm not happy at all I purchased 2 pair of inline skates for my kids Christmas neither one was the size I ordered now I'm getting the run around about my refund. They actually tried to give me 30 that won't even replace one pair of the skates. I'm not a happy costumer at all
I bought a Christmas tree skirt and it wasn't as big as I thought, so I wanted to return to purchase a bigger size and they thought giving me $4 would be acceptable. Smfh.
Light up dog collar worked 3 weeks, then quit.
No return address on package to return for refund.
Don’t waste your money like I did.
Do not buy from this company!! Nothing is refundable!!! I thought I was buying from Walmart. When I went to return the item I was told I had to go directly to this seller. They offered to issue me $15 for an item that cost $60.
Said it was delivered on the 21st! I got the sleeping bags but not the tent!
Will never order from again Ordered package on 12/13/20. Today is 12/23/ and they still have not shipped. UPS show label was made on 12/14 and still havnt shipped . I am going to send both ideas back. Needed for Christmas Eve now i have to go out and buy 2 more presents. If i could give zero stars i would
ordered 2 pairs of 30X60 night vision binoculars for my granddaughters' Christmas. Delivery window was expected between December 15 and 21. I have not been advised of delays or changes. please advise shipping schedule
I ordered a cake decorating kit, and got a cheap cake turn table. If this is the best walmart can do. &^*^ them. They don't back their sales.
This product I ordered was a pillow advertised as 59 inches wide. The one I received is 39 inches wide. I tried contacting the seller (Stoneway) to inform them of their false advertising and request the correct product. After submitting my complaint, Walmart said the seller would get back to me within 48 hours. Here is the actual response I received from Stoneway:
Thanks for your letter
We do not need it.
Have a good day!
Looking back at the product description, I found that this pillow is made with materials that could potential cause cancer or reproductive harm, and there is a warning about this, though it is small and I did not notice it until after I purchased the product. I will be returning the product today and will be not be purchasing this item again. I am disappointed that Walmart still has this product on their website. I am not the first customer to report this misleading advertising. Thank you for reading, and I hope this review is helpful and produces change.
I wish I had read these before ordering. NEVER ordering from them again and my trips to Walmart will be greatly diminished since they support such a company. I only wish I could rate 0 stars.
I placed an order thru walmart.com form this company. I ordered a luminated world globe . They sent me a product designed for european outlets. I sent a email requesting a return label so I could one with American plugs. I was told it had to be investigated, researched and finally I was offered a 5 dollar refund.
DO NOT ORDER FROM THIS COMPANY. THEY ARE ONLY GOING TO TAKE YOUR MONEY. I order from Walmart all the time and this company should be removed from the list of Walmart market place vendors.