Based on 184 customer reviews Spreetail is rated 1.0 out of 5 stars. They have been selling on Walmart Marketplace since 2016.
Spreetail cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting Spreetail. Their contact information including business name, phone number, address and email are unavailable. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
False advertising. Placed order for a shed on eBay. Paid in full. Received my order confirmation. They must have not liked the price THEY advertised. They contacted eBay and lied saying I canceled the order. Scammers. RUN. Zero stars is too much for these people.
Horrible scam company. I bought $674 Polaris pool vacuum that is completely dead after two months. I reached out and was told my 30 day window was up. No technical support. No partial refund. This is a SCAM operation. Do not buy from them!
Service pourri acheter jamais la aucun service après vente
BE LEARY OF ORDERING ANYTHING FROM THIS COMPANY
I AGREE WITH JIM H AND MOST OF THE OTHER REVIEWS. THIS IS HARD TO CLICK ON THE 1 STAR... HORRIBLE CUSTOMER SERVICE!!
BUT LET'S START WITH WHAT I THOUGHT WAS GREAT CUSTOMER SERVICE.
I ORDERED A POOL 24 X 12. AND WHEN IT SHOWED UP THEY HAD SENT THE 34 X 16 INSTEAD. AND BOX 1 OF 2 WAS DAMAGED. I IMMEDIATELY CALLED THE COMPANY TO DISCUSS THIS WITH THEM. ON JULY 25TH I SPOKE TO ASHLEY WHO I EXPLAINED THE SITUATION TO SAID BECAUSE THE BOX WAS DAMAGED SHE WAS SENDING OUT A NEW BOX #1 AND TO KEEP THE OLD BOX. I WAS SURPRISED AND EVEN ASKED THE QUESTION ARE YOU SURE! SHE SAID YES THIS WAS ON THEM AND THEY WERE HAPPY TO DO SO... THIS WAS AS I TOLD EVERYONE I TALKED TO CUSTOMER SERVICE ABOVE AND BEYOND AND I WOULD RECOMMEND THEM TO ANYONE.
NOW THE HORRIBLE CUSTOMER SERVICE:
AUGUST 21ST - CALLED TO CHECK ON THE STATUS. ASHLEY ANSWERS AGAIN BUT THIS WAS AN ENTIRELY DIFFERENT CONVERSATION. I EXPLAINED WHO I WAS AND TOLD HER I WAS CALLING TO FOLLOW UP. SHE SAYS, I'M SORRY WE CANNOT SHIP THIS TO YOU BECAUSE YOU RECEIVED THE WRONG POOL TO BEGIN WITH. i SAID YES I DID WHICH IS WHY I CALLED IMMEDIATELY AFTER RECEIVING THE POOL. SHE SAYS YES BUT BECAUSE YOU RECEIVED THE BIGGER POOL WE CANNOT SHIP OUT THE BOX TO YOU. THE MISTAKE OF THE BIGGER POOL WAS NOT SOMETHING I CAUSED. AND NOW ITS A MONTH AFTER I INITIATED THE CALL WHERE I WAS TOLD THE BOX WAS BEING SHIPPED. I NEVER RECEIVED A CALL EXPLAINING ANY OF THIS, I HAD TO CALL THEM. I ASKED TO SPEAK TO HER IMMEDIATE SUPERVISOR. "I DON'T HAVE ONE" SHE STATED. i COULD GO ON WITH THIS DIATRIBE BUT ITS NOT WORTH IT... THIS WENT FROM GREAT CUSTOMER SERVICE WHICH I DIDN'T ASKED FOR ANYTHING, IT WAS ALL OFFERED.... TO NOTHING WHICH AGAIN, IF I RECEIVED A CALL FROM THEM INSTEAD OF CALLING A MONTH LATER I WOULDN'T BE SO UPSET.
Had to cancel my order.they send order to wrong state and now can't find order.
The absolute worst shopping experience ever. They are not returning my calls or are at all interested in helping with my issue. I will never deal with them again and advise everyone to stay away from them. You will not get what you ordered and never see your money again.
I ordered the Maven Lane 30" white oak bar still only to get the counter height 3 times. First I ordered from Amazon, then I tried Target and lastly Walmart. Spreetail was the vendor and there was no customer service that can get me what I ordered. A lady called name Christine and said they were trying to locate the stools and they would be coming in ... she ended up ghosting me.
Do not buy from any retailer that ships from Spreetail? They screw you out of any manufacturers warranty! Item has a one year but not if shipped by Spreetail! Buyer be wear! But from manufacturers site or don’t buy if shipped from Spreetail! Scammers
Have placed two Speetail orders with Walmart.
Part of order delivered. Walmart help --sends me to Spreetail---all form answers. Spreetail says walmart listed incorrectly--not hie problem. Walmart answer is to send me back to Spreetail.
I have paid over $60 for 12 items--have recieved FIVE--
Walmart offer a $10 refund ---after many ,many.many emails !
They owe me $35 plus tax and shipping ---but they don't seem to care . Amazon and Target will be my online stores from now on!
Are there any suggestions to solve this problem?
Received a Lasko tower fan. Box smashed both ends, packing smashed and fan separated. Poor rating
BEWARE! This is nothing but a sham! Not sure why Walmart is involved. I can’t believe all the bad reviews and essentially they are all the same. This company is criminal in the way they handle concerns. Short story, ordered product, got tracking number and discovered it was damaged in transit and order was canceled, by them I assume. No refund, NADA! Got in contact with Walmart and they simply kept referring me to Spreetail who kept sending me really dumb template replies. Contacted Walmart 7 times, same result 7 times. Insanity! Walmart took my money, according to my credit card statement but will not return my money. Spreetail is nowhere to be found and I am starting to want to kick my dog!! Not really! What is with these people but more importantly what is with all of us who bought stuff and are out money and have no recourse? Soreetail gets a -100 rating! Screw the stars! BEWARE!
Spreetail buys things from Walmart at a low price and resells the product on WALMART'S website for a much higher price. They're taking advantage of the pandemic big time. This is WRONG, I hope they get stuck with a lot of inventory after things normalize.
I would not buy from this outfit EVER! Walmart said they had it. That was a lie! They said they have such a good return policy, that was a lie also! I wish I could give a negative rating but they don't have it.
I purchased an item from Spreetail as an outside seller through Walmart with the expectation that Walmart will support its customers as they do with items purchased directly from Walmart. Apparently that is not the case. WHY is Walmart allowing a seller like Spreetail to continue to operate under Walmart's business name when the seller consistently gets ONE-STAR reviews? I was sold a defective inflatable kayak. A kayak is not a pair of shoes!!! You need time to use it and evaluate whether the item works. A 30-day return policy is ridiculous for such an item. Two out of the three valves to inflate the kayak are defective. Therefore, after inflating the kayak, air comes back out. I tried to research and remedy the situation on my own. Thinking perhaps I was doing something incorrectly when inflating. NOPE! The product is defective!! That was my mistake in trying to not automatically return it which I should have done! When I contacted the company is was EIGHT days past the 30 days and they said "too bad"! Yes, we sold you a $220 defective kayak, but it is past 30 days since it was delivered. Therefore, we don't have to do anything to correct our thievery of your money!! SHAME ON WALMART for allowing this to take place. Based on the reviews this is a common theme with the seller Spreetail. Walmart, why are you not taking responsibility for allowing a fraudulent seller to conduct business under your name? Spreetail is obviously a substandard, scam company. But I expect better from Walmart! Sam Walton would be mortified at the way Walmart treats its customers today!! It is all about making the money and nothing about customer satisfaction.
Ordered a pool, debris cover, accessories. Well I’ve talked to Walmart 4 times and they now won’t help me. This seller stopped responding. I never received the acceptor debris cover. BUYER BEWARE
Didn’t send me anything that looked like what I ordered. I was refunded but they won’t refund me for shipping! Do not buy from them!!
Terrible company… they sent the wrong product, avoided all my attempts to contact them and now it’s too late to get my money back. This was definitely intentional!!
Took order and billed and gave delivery date. Said they had product. They did not. Cancelled order, refused to back order. Refused to transfer to supervisor or provide corporate contact number and name. Issuing refund. Still listing unit they have no stock for on Amazon 2 days after they took my order. Reputation should be “0”. Do not do business with.
No customer service 30 days no return auto bot responses so I bought some speakers got them in 2 days 1 was blown had return got another set very fast maybe 6 days they claimed it was a warranty claim 33 days later they both blow a d should not have they said I can't do shit call walmart walmart says contact spreetail after this after about 4 emails of arguing walmart calls me said was issuing a return they did not I found put a week later so I messaged again they acted like they was gna finally get me a rma nope ur purchase is more than I got a hold of rockford 30 days pretty much foff. I got hold of fosgate and 2 weeks later spree tail sends me a message and said that only 1 warranty claim is allowed with the 1 year warranty huh it's 1 year not 1 time so we argued about it for 6 emails they replaced them this time the speaker quality is 100% better I think the 1st 2 sets were counterfeit this last pair is not they r real I will not buy another thing from them steer clear
I’d give zero if I could!if you bought from them, and they sold you broken items, never shipped or whatever other shady thing they did, let them know you’ll be contacting you state attorney general. Avoid this seller! I purchased 2 shark robot vacuums from spreetail through Walmart (I didn’t initially realize it was spreetail) as Christmas gifts for my kids. I was about to wrap them and decided to open them and make sure they worked. Neither works, and I contacted spreetail, their reply was I could order the parts from shark and fix them myself. They refused to do a return initially, until I emailed them back and told them I’d be filing a dispute with capital one and filing a complaint with my state attorney general. They changed their tune and offered me a refund, but I’d have to pay to ship it back (yeah not happening) and wait until they received the package (like I believe they’d be honest) and then 3 days after they received the item, they would issue the refund. I emailed them back and told them no way, I’ll return their box of junk, but I want it in writing that the refund will be issued as soon as I email them and Walmart the video proof that I boxed up their junk, sealed the box, added their shipping label and handed it over to Fedex. Whether or not they receive the items from that point is between them, God and fedex. I told them I had no reason to believe they wouldn’t simply just deny receiving the broken vacuums, attempt to keep my money, and resell them to the next unsuspecting customer. Do not just let them steal your money with shady business practices, contact your card company, and state attorney generals office. Watch how quick stealtail starts issuing refunds!!