Based on 148 customer reviews Spreetail is rated 1.0 out of 5. They have been selling on Walmart Marketplace since 2016. They sell Intex, Swimline, Sterilite, Suncast and Boost Oxygen products in Home, Toys and Auto & Tires categories.
Spreetail contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting Spreetail. Their contact information including business name, phone number, address and email might be available here. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
Horrible company!!! Can't say that enough worst place to deal with and Walmart isn't any better. Bought a $3000 about ground pool kit and all that showed up was a pump filter.they won't work with me or refund me cause it says order delivery.there response is file a claim with your credit card company cause its not there issue. fkn assholes. DO NOT EVER BUY FROM THIS PLACE .FKN SCAM!
Very bad services. I Oder April 8th, 2021 amd today is April 18 and package has not arrive. I order through Walmart. They had to reorder. My package is not home yet. Supposed to be at Ellenwood, GA under FedEx. Based on all this reviews, I will be lucky if I get my package or return. Will see.
Terrible customer service. After reviewing other reviews I see it is how they do business. Walmart needs to drop this company and fast. DO NOT BUY FROM THIS SELLER.
I see why you have terrible ratings! You lost my item yet keep the money, and over a week later won't re-ship it with overnight delivery so I can finally have what I paid for. I will make sure to never go through VM express again. Don't use VM express. They are terrible. I should not even give it one star.
Horrible. They will send you the wrong items, but then tell you that you have to pay the shipping in order to get the corrected item. Their customer service is garbage. I thought I was buying through Walmart, but instead I was directed to another company to handle my issue. They just want to get you off the phone, and blame you for their mistakes. Never again. I learned my lesson that if it says “VMEXPRESS” don’t buy!!
Never received my shed let alone money got the assessories and now have to pay out of pocket to rebox and tape everything and hopefully will get my 1100 dollar refund! Very disappointed! I definitely won’t order from this seller again! Save your money and the headache go to Lowe’s!
Twice this company lost my items in transit. Big items meant for children. You can't imagine the hurt on these children's faces when they learned their item wasn't coming. I ordered a play kitchen in November 2020 as Christmas gift and the only update on shipping was that a label was made. I ordered a pool for the price of 349 which with shipping it ended up costing 419.42. The day after I ordered it, the price went up 300.00 and my order was lost. I called VM Express several times to get an update and all they would say is that it was in transit. I ordered on March 12, the expected delivery date was March 24. I finally called Walmart customer service and the said it was lost in transit and my only option was a refund. They set on my money all this time. I told them no I wanted the item I ordered and next thing I know, I get a message that refund was given. I am pissed
Don't buy anything from VM Express. I bought an IC4 for 649.99 on Walmart's site and it was sold by VM Express. They delivered and IC3. Called Walmart to tell them the wrong item had been delivered and they passed me on to VM EXpress. The cust. rep. at VM agreed to exchange the IC3 for the IC4 and honor the advertised, and paid, price of $649.99. I called the next day because the shipping label hadn't arrived and the cust. rep. I spoke to at that time, again, committed to honoring the $649.99 and suggested ways to expedite the exchange, which included notifying them once Fed Ex picked up the bike so they could process the exchange and send out the IC4. I called and this time another cust. rep. said they wouldn't honor what the previous 2 reps. had said and could only send me another IC3. Since this made no sense, I asked for a supervisor. The supervisor refused to honor the $649.99, admitted it was a mistake, but that it was my tough luck. This is a simple breach of contract. They offered the IC4 at $649.99, I accepted and paid consideration in the form of full payment of the stated price. Don't do business with companies who won't honor the terms of the deal.
Walmart ultimately made good on the deal. A wonderful customer rep., Mary Ann, helped me and was outstanding. Now, Walmart is looking into whether they want to continue their 3rd party relationship with VM Express, since they didn't honor their commitments.
I ordered the two blow up sofas for 150 dollars with the two day shipping for an event it still has not arrived fed ex had no idea where the package is they said it never reached them Walmart refunded my money that has NOT been put back on my card CHECK YOUR SHIPPER IF IT’S SHIPPING FROM VM EXPRESS DON’T BUY IT!!!!
Ordered a pool through Walmart.com the pool was shipped through FEDEX, I recieved confirmation of delivery that the pool was left at my front door. My family was home so I had them check it was not there nor any where around the house or at any neighbors. Very unlikey that something that large could disappear in less than 4 minutes on a DOD / Military property? I contacted both VM and Fedex. A claim was filed with Fedex and went online today to check the status, there was no claim made on their end. VM esentially told me that if Fedex stated it was delivered it was delivered and I would not be getting my money back. I spent $818.99 on a pool that I never got. Seriously pist!!! I have contacted the Federal Trade Commission, the Attorney General in Nevada and Arizona, next to the BBB to try and get some help on this. I have contacted Walmart.com for assistance as well they stated they will assist me in the return of my money. We will see, does not look very promising at all. This company needs to be shut down for it's shady business practices.
Don't buy anything from Walmart that comes from VM Express. I bought a Schwinn IC4 for 649.00. They sent me an IC3, which usually retails for around $550-599. I called walmart to tell them I got the wrong item, they transferred me to VM Express and they agreed to exchange the bike for the IC4 and honor the $649.99 VM Express also told me that to expedite the exchange, if I called them once Fed Ex picked up the bike, they would begin processing the exchange and send me the IC4. I called to let them know Fed Ex had picked up the bike and the customer rep. said they could only send me another IC3, which makes no sense. Talked to the supervisor at VM Express and she said they couldn't honor the price. Just called walmart, talked to a supervisor, Zoe, and she did nothing. Kept me on the line for over 25 minutes and she still didn't understand my issue and said I should understand HER position. This is a simple case of breach of contract. Walmart and VM advertised the IC4 for $649.99, I paid that amount, they sent me an IC3 and refuse to send me what I ordered. Both they and walmart acknowledge that I ordered and paid for the IC4 at $649.99, but neither will honor their side of the agreement. plus, i have spent at least 2 hours of my time trying to get this sorted out, so now they owe me damages. Do yourselves a favor and stay away from Walmart and VM EXpress. They don't honor what they represent on their website and just cost you time and $$.
You may think because large company---Walmart.com---has VMExpress as a "Marketplace Vendor," you're largely "safe" in purchasing from them. You're not.
On November 22nd, we spent $139.09 in an online transaction for a “refurbished” microwave purchased from Walmart.com, via their Marketplace Vendor, VM Express. We had it direct shipped to my elderly mom out-of-state.
On November 24th, Mom said the item arrived packed very well, but despite being certified as refurbished from VM Express, the metal frame was visually bent, and the unit looked “banged-up.” The carousel wouldn’t turn. A pungent electrical smell emitted immediately, and loud “POP” occurred upon turning on. No Owner’s Manual or any user-support documentation was enclosed with the unit. My mom has no computer. She called the number on the unit sticker and was told "check online."
To all appearances, Walmart’s subcontractor, VM Express, packaged and sold a non-working, untested, electronic device. We did not want another unwitting customer to be duped; nor should my elderly mom have to pack and ship back a weighty, mis-represented item. Instructed her to dispose of the unit.
Walmart’s Marketplace vendor, VM Express, never offered a full-refund, but offered a replacement---which understandably, we did NOT want, or trust. We were offered a $20 refund, if the seemingly dangerous to operate item ‘would work for us.’ Extensive communication with VM Express indicates they weren’t paying attention to our details.
At that point, we elected to dispute the charge with our credit card company.
We took pictures of the of the metal bent frame, the sticker verifying “refurbishment,” and the manufacturer (Sharp) sticker showing the unit had originally been built in 2020, it was not even a year old. Our credit card company requested a ‘second opinion on company letterhead from another merchant in the same field stating specifically what the original merchant did incorrectly.’ Unsure how that would have been more illustrative than the photographs and testimony we provided. Our dispute, ultimately with Walmart.com, was denied.
In retrospect, we’d have been wise to explore the extensive online negative reviews of VM Express (also DBA as VM Innovations), prior to making our initial purchase. Numerous reviewers recount similar experiences of being shipped non-operational small appliances, with less-than-purchase-price “refunds” being offered.
On November 27th, we elected to purchase a replacement directly from Walmart, having felt “taken” by VM Express, Walmart’s online marketplace vendor. Thankfully, my mom now has a working microwave that she loves. Wish we hadn’t had to pay for two to get one.
Please learn from our error. Caveat emptor---steer clear of anything sold by VMExpress
HORRIBLE seller. ZERO stars. After over two weeks of waiting, and the package being lost in shipping (twice!), I still do not have the product, and the seller REFUSES to credit my purchase. Horrible seller, lacks acceptable customer service, I would never do business with them again.
No customer service...very bad service.
Very bad quality product
Worst customer service ever. Would never recomed this company to anyone. Zero star Why was my order shipped from two places and all they could say was they might have messed up the label.
Bad seller. Sent used item not in original packaging all scratched up as new. Over 1000.00 usd, had to have amazon intervene. They told us they would send shipping label. Didn’t. Eventually talked to someone from amazon... the shipping return showed up in 5 min,. Replacement showed up a few days later. And it was actually busted too, and then the original manufacturer doesn’t honor warrant from third party amazon seller, Bad bad bad company. Lots of people get messed up stuff, Clearly a management issue. Never wrote a one star before. The lady at VMware express was very nice, but didn’t follow through and they should have never sent the original package.
I ordered from them, they sent the wrong product. I returned the wrong item and am now waiting on my item. I will not order again from them. I hope Walmart and Amazon drop them as sellers.
ill never buy anything that they would be part of and ship.. bought an air mattress from wal-mart VM shipped me a crushed box i mean come on doesn't any one there have any pride in having a job NOPE
I will never buy fromVM Express again nothing but run around never revived my merchdice.
I have already contacted FedEx, i made an order on Jan 11th..last tracking info is in Jan 19th...today is Jan 29th & i have yet to receive my order! I need & would like a response & a refund immediately!!