Based on 19 customer reviews SOFT INC. is rated 1.0 out of 5. They have been selling on Walmart Marketplace since 2017. They sell Segmart, NicePet, Urhomepro, SOFT INC and SOFT products in Home, Patio & Garden and Electronics categories.
SOFT INC. contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting SOFT INC.. Their contact information including business name, phone number, address and email might be available here. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
If I could, I would give a -5. I ordered a trampoline for an Easter present for my 7 children, shipping confirmation said it would arrive March 29th. $672 I spent to surprise my kids and I received 1/3 of my purchase 04/13, another 1/3 on 04/15. And come to find out the final piece shipped today, 04/16. Neither Soft Inc not Walmart have anything to say other than "we're sorry to hear that". I will no longer do business with either. And neither should you. READ REVIEWS BEFORE YOU BUY
Horrible to deal with...
My wife brought a product from this company and parts were missing.
I purchased a ride on truck for my grandson for Christmas and it just does not work, the instruction manual that came with it is no help at all. This product seems more like something someone built in there garage and is nothing but trash. Guess I'm just out of $250.00. This company is a rip off. A SCAM.if i could give them a zero, I would
I purchased a ride on car for my daughter for Christmas. SOFT inc said it would be here by December 17th. It’s now December 15th and it still hasn’t shipped. They created a shipping label on December 7th but never took it to fedex. I contacted them through Walmart and they are trying to blame fedex. How can you blame fedex for not moving a package that you never gave them? I tried calling the number for soft inc but got an answering machine. I’m sure my daughter won’t have her Christmas present on Christmas. If I could give these people a zero rating, I would do it. Don’t buy from them. It’s obviously a scam. Walmart needs to remove them from their website.
I ordered a Heavy Duty Clothes Rack a single rail Garment Rack with Wheels, extendable hanging Rack load capacity 250 lbs, Commercial grade Steel Clothes Organizer for bedroom or dressing room 19049. It was to arrive Nov 20th. Not here cause the text said my address was wrong but it is not wrong. My Address is stil the same 2343 MOSSY CREEK AVON, IN 46123 It was due to be here NOV 20th. You have my money either return my money or send the Heavy Duty Clothes Rack!!!!!!!!! Frances Newton 11-21 2020 No rate at all
Terrible customer service! They do not stand by the quality of their items AND want the customer to pay for returning it to them!
I will never purchase from them again AND I will encourage others to do the same.
Yes, you are all correct. I received my piece of garbage from them today. If you cannot get any response then go directly to Walmart.com, they will rattle their SOFT cage, then if nothing happens, Walmart should refund your money.
They are very unprofessional and their refusal to they'll refuse to refund your money when you are not happy with the product and the product ISM. And is not fit you well is ridiculous and therefore I give them the lowest of Mark and say do not ever buy anything from them and Walmart should know you'd be dealing with a raggedy third party vendor
My children gave me money for my 78th birthday to order diningroom chairs like the ones I already had 2 of so I could have a total of 4 the first order came on time and the one I ordered on 9/5/20 has yet to come and my credit card has been charges for the total amount Walmart is giving me little or no help and Soft says that they are blaming on shipper. what I am finding out is soft made a label and my chairs are no where to be found. I am so very disappointed I really needed these chairs so my family could have dinner with me in my small apt.
yes i agree with all the above this company is a joke . I brought a console when i received it, it was damaged they told to keep it cause it looks like a scratch and i told them it's crack they said we'll give you 15 dollars and just keep it I'm calling my bank tomorrow to see if i can get my refund that way . Horrible company i will never order anything from Walmart...
I ordered treadmill July 29th and I have not received the item or a refund. I will never order on Walmart.com again because of this one seller. I have to know beyond a doubt Walmart is selling the item not a market place seller. They did t hesitate to take my 441.00 but now they lost in space
I wouldn't advise ANYONE to order from this company. Walmart should remove them from their list of online sellers. I ordered what I thought was a camping canopy ( according to the promotional material online). When it arrived the instructions in the box said that it was not waterproof and should not be left up overnight. When I communicated with company representative he said I could not return it and that"I should give it to a friend or family member as a gift" . I am out $68 and am stuck with something I can't use.
Terrible return policy and horrible customer service. I was 1 day outside of the return, I started the return online within the 30 days. With Walmart’s shorter hours because of the pandemic it’s hard to get to Walmart within the hours they are open for somebody that has to work. I would rate 0 stars if that was an option.
Still have not received product. Walmart charged my card. Called capital one and they refunded me my money
This seller is a joke. If I could give them a "0" I would. I ordered an outdoor patio couch. They sent me an email saying it was out of stock and if I don't respond to the email in 48 hours, the order would be canceled. So I didn't respond and assumed my order was canceled. Turns out they must have found the product to send me about a week later and just shipped it. Once I got the shipping notification, I reached out and told them to cancel it and reroute it back - as their communication clearly stated the order would be cancelled.
About 10 days later I get 2 of the 6 large pieces delivered at my door. I reach out and tell them. They keep on asking me to pay for return shipping and send it back. I disputed with my Credit Card the overall charge because I knew this seller wouldn't be returning my $800-ish purchase. I told them if they don't send a pre-paid shipping label and schedule a pick up in the next 7 days, I would let the trash pick this up. They continue to reach out to me to get this back to them wanting me to pay.
I have reached out directly to WalMart to try to resolve all of this throughout the whole process and they weren't much help.
I ordered some string star lights. They came in a plastic bag mailer, most were broken when i opened it. Horrible packaging- no padding and the lights themselves were not good quality. I didn't realize that i couldnt return them to the store. So now have to contact them directly. Lesson learned there...
I purchased a bathroom cabinet. The one I ordered had 4 shelves. The one they sent had 2. It was a smaller unit than the one I purchased. I had it all packaged for return, after I reported the mistake, and they first made me unpackage it and take pictures of it. Secondly they said I received the wrong assembly instructions. Except the new set of assembly instruction were for a much smaller unit. I again asked to return it for a refund. The last email from them stated it is exactly what I ordered. I am beyond pissed. I have to give them one star rating...but not by choice!
This is a fake sellers. Sends fake packages instead of the ordered product.