Based on 30 customer reviews SOFT INC. is rated 1.0 out of 5 stars. They have been selling on Walmart Marketplace since 2017.

SOFT INC. cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting SOFT INC.. Their contact information including business name, phone number, address and email are unavailable. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com

Recent reviews

Will do send a return label for defective product, will never buy from again, buyer beware!

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We ordered a couch with SOFT INC and it it by far the least comfortable thing we have ever sat on. We spent $1000 on it, and I would rather sit on the floor than this thing. We have tried reaching out to customer service but it's impossible to get a refund through them. We are literally going to immediately donate this couch because we can't sit on it.

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I purchased a patio set and I did not check it because when it arrived it was winter so there was nowhere for me to put it if I open the box and put it together. I waited until spring and I come to find out I’m missing a bunch of pieces and now I can’t put it together. I try to contact the company to see if they can send me the missing pieces but they seem to not care and tell me they can’t do anything about it because it’s past the 90 days. Which I understand but I am not asking for a refund I am asking simply for the items that they forgot to pack.

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Purched a 10x20 canopy with side walls and missing 2 parts. Won't ship them. Product is not any good to us now.

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I purchased a 7 piece bistro conversation set and it is FALLING APART! They refuse to replace any of it. The description says that it is made out of rattan wicker... it is NOT!!! This set is made from straight plastic! Their customer service is laughable! I will NEVER purchase anything from this company again. It should be a crime for them to sell this furniture for so much and then for it to fall apart right before your eyes! I wish ZERO STARS were an option. DO NOT BUY FROM THEM!

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The furniture is cheap and not sturdy. The customer service is even worse. Walmart takes no responsibility because this is a third party seller. Never…EVER …Never again! No stars deserved. 1 star was the only option here.

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I ordered a tent that will not stay together. The supports are cheap plastic and it is garbage. I wish I knew about this company before purchasing this tent for over 60 dollars. I will be disputed this with the credit card company. Walmart needs to stop doing business with this company. Giving it the lowest I can give I think this company deserves a 0. I have sent a second request for return.

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I ordered a trampoline for my grandkids Christmas but realizing too late that it would not hold them all by weight I ordered a more substantial one on Walmart,com I tried to return the smaller one and they said I would have to pay shipping which would cost me another 320 dollars I feel Walmart should remove this company. Veru frustrated

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BEWARE, these returns suck. The product is faulty, they're demanding a video proving it's faulty. Fine, I'll send that. Still pending whether I'll get my money back even though I offered to ship it back. But if Wal-Mart is going to sell this through their website then Wal-Mart should make it abundantly clear when you're buying that you cannot just stop by the store to return it. This product cost $130. I never in a million years would have ordered this from the Wal-Mart website if I knew I had to contact the manufacturer directly to return it. Wal-Mart should be directly accepting returns if they're going to advertise it as a Wal-Mart product on the site. Extremely irritating.

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I ordered a ride truck that does not run. Wal Mart won't stand behind the product nor Soft INC. Told to call Allstate for the extended warranty won't help either. I am out 250 dollars. If any one wants to join in on a class action suit let's go for it.

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DO NOT BUY FROM THIS 3RD PARTY SELLER! They do not have any kind of return policy and they will not work with you at all to do a return! You will have to eat the shipping costs to get it back to them and their prices are WAY TOO HIGH! Same item on Amazon was half the price! DO NOT WASTE YOUR TIME AND MONEY ON THIS SELLER! Walmart should REMOVE this seller from their account!

I actually want to give them a -10 star rating!

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If I could, I would give a -5. I ordered a trampoline for an Easter present for my 7 children, shipping confirmation said it would arrive March 29th. $672 I spent to surprise my kids and I received 1/3 of my purchase 04/13, another 1/3 on 04/15. And come to find out the final piece shipped today, 04/16. Neither Soft Inc not Walmart have anything to say other than "we're sorry to hear that". I will no longer do business with either. And neither should you. READ REVIEWS BEFORE YOU BUY

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Horrible to deal with...

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My wife brought a product from this company and parts were missing.

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I purchased a ride on truck for my grandson for Christmas and it just does not work, the instruction manual that came with it is no help at all. This product seems more like something someone built in there garage and is nothing but trash. Guess I'm just out of $250.00. This company is a rip off. A SCAM.if i could give them a zero, I would

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I purchased a ride on car for my daughter for Christmas. SOFT inc said it would be here by December 17th. It’s now December 15th and it still hasn’t shipped. They created a shipping label on December 7th but never took it to fedex. I contacted them through Walmart and they are trying to blame fedex. How can you blame fedex for not moving a package that you never gave them? I tried calling the number for soft inc but got an answering machine. I’m sure my daughter won’t have her Christmas present on Christmas. If I could give these people a zero rating, I would do it. Don’t buy from them. It’s obviously a scam. Walmart needs to remove them from their website.

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I ordered a Heavy Duty Clothes Rack a single rail Garment Rack with Wheels, extendable hanging Rack load capacity 250 lbs, Commercial grade Steel Clothes Organizer for bedroom or dressing room 19049. It was to arrive Nov 20th. Not here cause the text said my address was wrong but it is not wrong. My Address is stil the same 2343 MOSSY CREEK AVON, IN 46123 It was due to be here NOV 20th. You have my money either return my money or send the Heavy Duty Clothes Rack!!!!!!!!! Frances Newton 11-21 2020 No rate at all

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Terrible customer service! They do not stand by the quality of their items AND want the customer to pay for returning it to them!

I will never purchase from them again AND I will encourage others to do the same.

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Yes, you are all correct. I received my piece of garbage from them today. If you cannot get any response then go directly to Walmart.com, they will rattle their SOFT cage, then if nothing happens, Walmart should refund your money.

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They are very unprofessional and their refusal to they'll refuse to refund your money when you are not happy with the product and the product ISM. And is not fit you well is ridiculous and therefore I give them the lowest of Mark and say do not ever buy anything from them and Walmart should know you'd be dealing with a raggedy third party vendor

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