Based on 121 customer reviews Simply Escalia is rated 1.0 out of 5. They have been selling on Walmart Marketplace since 2019. They sell Coaster Company, East West Furniture, Steve Silver Co., Simple Relax and Monarch products in Home, Shop by Brand and Patio & Garden categories.
Simply Escalia contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting Simply Escalia. Their contact information including business name, phone number, address and email might be available here. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
This company is scamming people out of their money and sending broken merchandise. They will give you the run around when you try to contact them for a refund. The BBB has issued a warning about them on its website. Please check it before you buy anything from them. I just wish I had seen it sooner. I endured at least four months of grief trying to get them to take back their product and reimburse me. And I still didn’t receive the whole amount of what I spent. They may have hundreds of positive reviews, but most of them give no details. I can say pretty confidently that they must be fabricated in order to offset the negative comments and keep up the facade that they’re reputable. Please DO NOT buy from them.
Do not do business with this company. I returned an item a month ago and no refund still. Call them you say….nope…. Only e-mail communication…..and it seems to be a computer response. Have sent 7 emails and still getting computer responses to give them another 48 hours. I’ve never ordered from a company with this poor of customer service
Do NOT buy ANY product from this Walmart Marketplace seller- 100% complete scam!
I received a dining table I paid close to $300 for, damaged, so I reached out immediately to let Simply Escalia know and see how I can get a replacement. I was asked to send several photos, and then to box it up as it came to be returned via FedEx pickup. Once picked up by FedEx, I did not hear from Simply Escalia for weeks. I had to continuously reach out via email and phone- where I spoke to the same customer service person every time? When calling, it did not ring, but music played and a man picked up with no greeting- odd. I was told three weeks after my package was picked up that it weighed over 100 pounds and needs to be investigated, as it did not match what was sent out- also false. I was told my replacement was on the way, and then that it was not due to investigating the return. I have gotten a complete runaround since returning this item. I have since reached out to Walmart to report this and they are helping me. Save your time, money and frustration and DO NOT buy from this Seller- 0 stars if that was an option.
DO NOT ORDER FROM THIS COMPANY. If you EVER order from walmart.com and it says "shipped by Simply Escalia" please note that the following will occur
1. They will send the wrong product
2. They will tell you to return the product
3. They will give you a tracking number to track the replacment...and that tracking number will NEVER scan in Fedex
4. The will NEVER replace the returned product, nor give you a refund
5. Walmart.com will not be able to help
6. You will be out of your money with nothing to show for it but high blood pressure, headaches, frustration, wasted days of PTO (waiting for packages to arrive that are not coming) and medical bills.
How I wish I had seen these reviews before I placed my order. Walmart needs to cease doing business with this conference as it tarnishes Walmart’s reputation. Ordered table with 4 chairs. Received table but not the chairs. After calling Walmart, got call from seller. Promised delivery of table base & 4 chairs. Only 2 chairs have been received. Still waiting for table base & the other 2 chairs. And now, calls go unanswered & messages unreturned. Next step will be a call to the attorney general.
TRASH TRASH TRASH CUSTOMER SERVICE! Please believe me when I tell you that you’re better off going elsewhere.
Terrible! First they delayed my delivery date for my table, then they only delivered the table top and base leaving out the cross beam that’s needed to put the whole thing together. My sister (who ordered this for me as a gift) emailed them and was told the part would be shipped a week ago and still nothing. I’ve tried reaching out and leaving messages multiple times to the number customer service listed in the email and still haven’t heard back. Needless to say, I’ll never order a product of theirs again.
Do not order from Simply Escalia. I ordered 2 glass curio cabinets from them 3 months ago. One came damaged. I went back and forth with them for weeks before they finally sent FedEx to come pick up the broken item. I originally just wanted a replacement. After repeated emails they finally told me that they could not send a replacement until they received the item and gave me two tracking numbers. They refused the item then stopped replying to my emails altogether. Thankfully Walmart helped with the situation. This company is a sham who steals money. Stay away!
Stay away from Simply Escalia. Terrible customer service. Got a pair of side tables from Walmart market place, where the seller was Simply Escalia. One of the side tables received was defective, so I reported it to simply Escalia with pictures of the part which was defective and suggested them to send me a replacement part (not a replacement for the whole unit). After I reported the issue to the Simply Escalia, they did not respond for 3 days. After I escalated the issues through Walmart, Simply Escalia responded to me with a just one liner, advising me to hire professional service for assembling the side table. For a simple side table like this,, there was no need for professional assembly. I emphasized that it was not possible to assemble the side table, since one of the parts was defective. Again there was no response. Being frustrated by their apathy, I wanted to return the products for a refund. They did not respond for many days. I again had to escalate the issue to Walmart. After a couple of days, got an email from Simply escalia at 10am, that the pick up was going to be on the same day from 8am to 8pm. That was the most ridiculous way of notification I have ever seen. There was no mention of the carrier, shipping label or any other details. Fortunately I saw the email and I was home that day. After the product was delivered to the seller, I waited for almost a week for a refund, and since did not get any, I again had to escalate the issue to Walmart. Walmart gave me the refund finally. It took so long and so much of efforts in follow up, that I have lost trust in third party seller at Wal-Mart market place. At least I am never ever going to buy from Simply Escalia again, period. Please stay away from this seller.
I did and order for chairs that were suppose to be delivered on March 26th. Had a tracking number and item never arrived. Called to inquire and was told another order had shipped since the chairs must have gotten lost. Waited an never got another tracking number and was told would be same tracking number. Never received item and requested a refund and never got a responds back. Had to contact WalMart to get the refund. This company is terrible and I will never order from them again.
I purchased a overhead floor lamp. When I opened it. It was broken around the light fixture and the metal frame was bent. The customer service rep. was a complete butt hole. So don’t bother to ask for help to rectify the problem. THEY WON’T
Clearly this seller follows a pattern:
1. sends shipping label to FedEx to fool Walmart into thinking the product has shipped, so Walmart charges customer's CC
2. Simply Escalia gets its $ but never sends out the product, or sends out damaged goods
3. Buyer requests refunds on the order that never arrive (denied!) or return the damaged goods for refund (denied again!)
Why is this seller still on Walmart.com? Doesn't Walmart care about its own reputation? I guess when Walmart can just sit back and take a fat cut out of every fraudulent charges there's no incentive for them to do anything. There's a good reason why this seller is not on Amazon Marketplace. I'll be taking my shopping $ over there.
Horrible customer service. Do NOT buy from these people. They will send you damaged merchandise and then when you send back and request a refund they say you sent the wrong item back but they won't send photos or the item back. They have several complaints with Better Business Bureau. If there was lower than one star I would give that.
I wish I could give them negative stars. I ordered a nightstand from them via Walmart. It arrived damaged, so I put it back in the box and returned it to the FedEx drop off location the next day. Now, two months after I sent it back, I'm being told that they received the wrong item for the refund and my card was charged for the full amount again. After emailing them, I was told I cannot have the "false" item I returned back and that they have no control over what Walmart does. They can't even tell me what it was that I "returned" instead of the nightstand. Walmart has said that they will refund my money again, but they need to just stop doing business with this company. DO NOT USE THEM!!!
THE WORST CUSTOMER SERVICE. Why would you need customer service. Because this is very low quality. Tnry don't want to give refunds!! But Walmart helped me. Thank you Walmart for standing behind your customers.
Terrible customer service. Got in touch with them about a refund and they responded like they were going to help and do the refund, but then completely stopped responding and didn’t finish the process.
They are the worst. Never again. Luckily walmart steps in.
Horrible service. Sent the wrong chair I ordered, says they don't have it back from FedEx, FedEx says they do, now they don't answer the phone. Wow..
do not order from here. I'd give it zero stars!
Bought a dining table. We put the legs on and the screws popped out. Ruined the table. Cant use it. Dont buy from this company!!!
Purchased a bed haven't had it a year yet and its falling apart