Based on 90 customer reviews Simply Escalia is rated 1.0 out of 5. They have been selling on Walmart Marketplace since 2019. They sell Coaster Company, Simple Relax, Crown Mark, Monarch and East West Furniture products in Home, Shop by Brand and Baby categories.
Simply Escalia contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting Simply Escalia. Their contact information including business name, phone number, address and email might be available here. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
Horrible, horrible horrible, don't do it to yourself. My item arrived broken and they want me to open the package, spill glass all over my carpet and send a picture. Don't buy from them
Had I seen all these reviews before I ordered merchandise that this manufacturer made, I never would've ordered from them. They are horrible! They shipped damaged freight TWICE for the same product and then you can't get in contact with them directly to handle the return/refund. Thank goodness a Walmart Rep was able to assist me with expediting my refund because I did my part by sending back the merchandise. Definitely not a pleasant experience. I would choose to give them "0" stars.
Terrible customer service
I ordered a coffee table which arrived missing a part and after 4 weeks they have not answered or done anything.
Received a damaged table and had an extremely difficult time getting a refund. DO NOT ORDER FROM THIS STORE!
DO NOT ORDER FROM THEM. Bought a glass desk, arrived damaged in flimsy packaging, glass cracked in 3 places, unusable. Emailed pictures and requesting assistance, someone named Amy replied saying she'd be helping me and then stopped responding. That was a month ago and I've tried contacting them 4 times and found a phone number that nobody answers. Wal-Mart should not be selling items from them through their website
DO NOT ODER FROM THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!! -1 star I was required to give !!!! so sad that this company is still even open. how can you still be selling items you have not one good review ! you are scamming people !!!
my order was supposed to arrive 3 days ago and until today the garbage from the company bao has contacted me
I send a message and they just send me an automatic message
a slutty that!
This company is an absolute scam. You will not receive the product after waiting multiple weeks. Then you have to wait another week just to get your money back to buy the item you wanted elsewhere. Would give zero stars if possible.
DO NOT ORDER. I Have been trying for 3 months to get a REFUND for a Item they CLAIMED was shipped but FEDEX has lost.
They will keep running you around to keep your money and get you to give up DO NOT BUY FROM
VERY DISAPPOINTED IN WALMART not checking their outside vendors better. They should not be allowed to sell on WALMART
I WOULD GIVE A ZERO RATING IF I COULD
DO NOT ORDER FROM THIS COMPANY. Same issue has everyone else here they don't ship the item and keep promising the will rush the item next day. Stay from this vendor it is a scam and refuses to cancel the order and give a refund, even Walmart is useless and keep saying they contacted Simply Escalia and will be resolved in 48 hours.
I ordered a desk through Walmart escalia and they said my order was arriving on September 23, nothing ,track number doesn't exist in fedex, called Walmart and reported it and have to wait for an answ6from the seller because fedex doesn't have the desk I ordered, email escalia they don't know anything but they charged it to my credit card.
I am super pissed off. I don’t understand you pay your money on time for a Product and service but this company can mail your item out when or if they feel like it. I was going to write what was going on with me but it is the same as everyone else on here. I wish I could give zero stars.
I ordered a tv stand for almost $200. The seller does not communicate at all, a month later no order and no real updates, even if they said they sent out a replacement order without providing any tracking info. Do not lose your time, don’t order from them
complete scam of a company. Do not order from them. I will never order from a 3rd party seller on Walmart. Com .
Order ID: 5112007-364707
This review is not for the product but for the seller and Walmart customer service. The product is too small for what we were needing so we have been trying to return it for about 19 days now.
I first contacted the seller directly. And their response was that they will look into it and get back to me. I have since contacted them again but there has been radio silence.
My husband just lugged this on a dolly to the local Walmart (Sterling, VA). The associate there had him call Walmarts customer service who were helpful and said the return can be completed in the store. The associate and the managers in the store who are incompetent and unhelpful stated the opposite. My husband has spent 1.5 hours in the store dealing w/ this return. And now he has been asked to wait for a shipping label that is supposed to arrive in 48 hours and then he has to lug it back again to a FedEx store.
If you are unsure about this product, do not buy this product. You will be stuck dealing with a horrible seller and Walmarts incompetent and unhelpful customer service.
Please feel free to verify this by looking up the sellers reviews on Walmart.
Simply Escalia - you have lost a customer forever. If you want to right this wrong, send someone to come and pick up this item and process the return.
Walmart - we will no longer be purchasing any big ticket items from you if you cannot handle an in-store return of an item purchased on YOUR website.
DO NOT ORDER FROM THIS COMPANY!!!!!!! I WISH I COULD OUT ZERO STARS!!!!!! I ordered a mini bar & chairs from the company, when the bar arrived my boyfriend took it out the box and the glass was cracked with a big piece of glass missing out of the side. I reached out to Walmart after several attempts from myself & Walmart to the company with no response Walmart issued me a refund.
DO NOT BUY FROM THIS COMPANY. The absolute worst company I have ever had to deal with. I purchased a bench and we were sent one that someone had clearly already attempted to put together and returned. I've been going on two months asking for a refund or replacement and still have no update from this company. Too bad 0 stars isn't an option.
this company knowingly sends out damaged goods. won,t ever do business with them again. nightstand was delivered in a undamaged box but when opened right front top corner was damaged,had to be sent out that way.
This is the worst customer service ever. I bought a Dinning set on the Walmart online website. It was supposed to be delivered home more than 10 days ago. I am still waiting. If you try to call they address you to Tailbase, they say this is a Walmart business, not their problem. There is no response by email, there is no response on the store.
Nobody takes responsibility for your money or your purchase.
DO NOT BUY. STAY AWAY FROM THESE FOLKS. THIS IS A SCAM SELLER.
They are not even fit for 1 rating.
They won't ship your product. They won't provide you update.
They won't respond to your email.
Neither Walmart nor these folks will take responsibility for your purchase or money.