Based on 44 customer reviews Simply Escalia is rated 1.0 out of 5. They have been selling on Walmart Marketplace since 2019. They sell Coaster Company, Simple Relax, Crown Mark, Ore International and Monarch products in Home, Shop by Brand and Toys categories.
Simply Escalia contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting Simply Escalia. Their contact information including business name, phone number, address and email might be available here. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
Useless employees. Disconnected phone number, no response to emails. DO NOT BUY FROM THESE MORONS!! THEY WILL STEAL YOUR MONEY!!!!
Ordered a storage bench over two months ago. One part was damaged on arrival. Have been waiting since for replacement part. Don't bother dealing with this company. They say it's on the way and at this point, I could have grown a tree and replaced the piece myself!!!!
I ordered through Walmart and then read these comments. I hope they send it and it arrives in good condition. I am a blogger and know how to spread the word. I warned Walmart and they will follow as well. They have a D on BBB also. If things go OK I will put on rating, for now, we shall see.
I ordered 2 items from this seller through Walmart & they shipped one but not the other. They charged me for 2. I called Walmart who put me in touch with Simply Escalia while on the line. They said they would look into it and call me back in 15 minutes. I never got the call back from Simply Escalia. I then called FedEx and they told me a label was made but the item never shipped. I think they are trying to scam me the $600. I tried to contact Simply Escalia after they said they would call me back and the number is not in service. NEVER ever buy through this seller!!! I now have to search elsewhere for my item and will not have in time and I need to figure out a refund.
I ordered a desk on May 26, 2020 from Simply Escalia through Walmart Marketplace. It was due to arrive by June 3, 2020. On June 16th, I requested the order be cancelled as FedEx tracking information indicated a label only was generated and no product was received as of that date. The company shipped the product anyway. The desk, in its original box, was packaged inside an exterior cardboard box. The exterior box was not damaged, but the desk's original box was severely crushed on two corners. The desktop was crushed in those same corners. It was apparent that the item was shipped already damaged. A refund request for the damaged item went unanswered by Simply Escalia. I contacted Walmart and received a prepaid return shipping label. FedEx picked up the item from my home last week, and I anticipate a refund within the next several weeks. Back to square one!
Trying to buy a table and no one seems to know where it is and apparently they don't know how to respond to customers either.
I wish I had read the reviews before purchasing. My item "shipped" but never actually went anywhere. FedEx said they were waiting on the item since the day it shipped two months ago. I emailed them through Walmart and they claimed they were "shipping another one out expedited" but they couldn't provide a tracking number. Followed up multiple times, NO RESPONSE. Do not waste your time and aggravation. Walmart needs to take them off their site. Two months of aggravation for a desk chair so I could work from home and never received it!
DO NOT BUY.. I PURCHASED THE COASTAL 5 TABLE SET AND THEY MADE A SHIPPING LABLE BUT NEVER SENT IT TO FEDEX. PLEASE DO NOT WASTE YOUR MONEY. ANY COMPANY WITHOUT A PHONE NUMBER IS A SCAM!!!!!!!!!!!
I too was just scammed. I was furious with Walmart rep about not having this company removed from teh market place and demanded they do so. He said they would escelate it to marketplace management for it to be reviewed. This is absoutely ridiculous that they allow scammers to continue to do business without any quality control checks. Shame on you Walmart!
The online picture of the shelves I wanted from Walmart had been changed, although the description remained the same. Because of this mix-up, I did not want to order the shelves. Repeated calls to Walmart have not helped at all. The different company is Simply Escalia. Your comments have been very helpful, as I was on the verge of ordering from this bogus company.
This is a scam, do not buy from this this seller. I had the same experience as every other reviewer. They created a shipping level and then never shipped the product. Made up a fake excuse saying the product was lost in transit. It’s been a month. Walmart customer service was excellent and they refunded me quickly when I raised concerns.
This is an update to a recent review that I left. I recently stated that the company would not make good on the bookshelf that was lost in shipping. Well, the missing "bookshelf" arrived today - only it was not a bookshelf but a full size bed...UGH! I am so glad Walmart made good and refunded my money when they refused to respond to my emails. I hope Walmart reads these reviews and take them off their Marketplace.
The same thing happened to me as all the other reviewers describe, wish I had found this page before I ordered my desk on May 5. It never arrived and Simply Escalia told me they would send out a replacement, which of course they never did. Then they stopped answering my emails and didn't pick up their phone. I don't know what it will take for Walmart to take them down from Marketplace, but the people behind this fake company should be arrested. Definitely call Walmart's general 800 number, talk to a customer service rep and they'll give you a refund. And make it known that this place is a scam and maybe Walmart will finally do something about it.
OMG I wish I had read all the reviews before ordering. I placed an order for a bench on MAY16, after 2 days they created a shipping label but there was no movement of the package. I have been contacting them from may 20th and they just replied once saying they will send a replacement but after that there is no reply, no tracking and its been 1.5 months and I have not received my bench till now. Pathetic cheaters they are. Im now contacting walmart for a refund.
SImply Escalia is a fraud place, please do not place any order from them.I wish I could give a zero star.
I have been trying to get a product from these folks since April 13th. They charged my card the same day, pretended the product shipped the next day. After 30 days I started to contact them through Walmart looking for my shipment. They replied and faked a replacement order with no tracking number. FedEx doesn't do anything without a tracking number. I was suspicious after their second response. I have now contacted them a third time. Too bad, I wanted the product.
Warning to you - proceed with caution if engaging with Simply Escalia. June 4, 2020.
Save yourself the trouble with this company. They did not take responsibility for an item that arrived damaged and were unresponsive. Fortunately Walmart made it right of their own volition and is hopefully taking steps to in Simply Esuckia from their marketplace.
Ordered the Donco Low-loft Kid's Bed with Slide and received the shipping label the next day. The item had still not shipped over two weeks later. I reached out to WalMart and the customer service rep conducted a 3-way call with Simply Escalia. They told me they would email me within 15 minutes on the status of the order (after initially saying that FedEx may have forgotten to scan the item because of volume). I told them that I had read several reviews online that seemed to indicate they used that excuse quite often. After a couple of hours (definitely not 15 minutes), I received a notice that the charge was refunded back to my card. WalMart customer service called a couple of days later and noted that the vendor said they could not fulfill the order. Why are they accepting orders they are unable to fulfill?? And why did they wait until I called them to refund my money? Obviously not a company you will want to deal with and I'm quite disappointed, based on the other reviews, that WalMart continues to accept orders from them on their marketplace.
You have sold a totally useless and completely defective product: Your product
Sales Order ID: 4062090962395, Item ID: CM-23905, Item: Retro 3pc Bar Set w/ 2 stools Black and Chrome that I ordered from Walmart and was delivered to be assembled [without foreknowledge that it came that way] along with the circular braces that did not fit, but were too large for the stool, along with the warning inside the cushion seat with a California Formaldehyde Phase 2 label that materials could be cancer causing; The seat part of the stools were cracked and the top of the stool that came loose with the flimsy screws that seem to attach to nothing and the scratches at the juncture of the table top is the worst product I have ever encountered. I ordered this product because I owned a similar product when I live in Nevada and it was a great product. This one is totally worthless!!!! And the fact that I have had NO response from you for my original concerns escalates the problem. I will now have to have to have the cushion tops rebuilt and recovered
Wish I would have done my research before making a purchase a pair of bookcases from them through Walmart. They received my order on May 11 and a label was created on the 12th but was not picked until the 15th -both packages had unreadable labels and the labels had to be replaced by Fedex. Needless to say one package was lost. I tried contacting them by email as suggested by Walmart and got no response. We put a trace ourselves on the package and Fedex told us to wait a couple more days and then contact the seller file a lost package claim. Again, no response from them. The only way I got a response was when I contacted Walmart directly and then they emailed me within 12 hours and promised that they would expedite a replacement-I have still yet to receive a new tracking number and that was 5 days ago. I emailed them again and no response.(this time I used the email address I got when they contacted me after Walmart contacted them. So I contacted Walmart again and the customer service rep told me that since they did not send me a new tracking number they were not going to send me a replacement. UGH! I really liked the bookcase that I did receive.(Coaster brand) So, I was put through to another customer service rep with Walmart and a refund was issued. Walmart was quick to offer the refund, so I only assumed that they have had multiple complaints about this company. Plus side, Walmart did respond properly. I just want my bookcase. Very disappointed with this company. And now I will most likely order 2 more bookcases from somewhere else so that I have a matching pair. Wish I would have done research on this company before ordering - but heck I was ordering through Walmart so I trusted them.
Horrible experience. I do not recommend