Based on 2 customer reviews PRETTYCARE official store is rated 1.0 out of 5 stars. They have been selling on Walmart Marketplace since 2021.
PRETTYCARE official store cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting PRETTYCARE official store. Their contact information including business name, phone number, address and email are unavailable. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
Where do I start...first, I really liked this vacuum because it's really compact...not very powerful...but, flexible. My wife appreciated the compactness and versatile design. Now the bad...it stopped working 5 months after we purchased it. So...I contact this vendor. They suggest ways to bring it back from the dead. Tried them! Back and forth communication with our wonderful trading partners: CHINA. After that...I was passed to a 2nd supplier/distributor who started all over again with the "try this...try that". Of course the vendor had no intent on helping...it's called the Chinese shuffle. Even Walmart CS would not step in and help. I will not go through this again. Caveat emptor!
Neither Walmart nor Prettycare will honor the 3 year warranty on the W200 that I bought at Walmart.com. Prettycare says that they only sell on Amazon. Walmart says that they are selling vacuums from the Prettycare Brand official store.