Based on 40 customer reviews POWER IN CLOUD INC is rated 1.0 out of 5. They have been selling on Walmart Marketplace since 2016. They sell Mecor, Kuppet, Suncoo, Uenjoy and Nurxiovo products in Home, Home Improvement and Health categories.
POWER IN CLOUD INC contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting POWER IN CLOUD INC. Their contact information including business name, phone number, address and email might be available here. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
Ordered a Kuppet portable washing machine, the tub had a huge crack in it. I contacted WalMart four times before getting my refund for the machine and the extra insurance warranty that I purchased, however, I cannot get this company to give me a return label. WalMart has contacted THEM FOUR TIMES and they have NOT responded. I am left to get this broken useless machine returned to them by my own means! Do NOT do business with this company they are worthless, plus, I don't know how they can still be in business. Their phone number is no longer active and I had to find their company's information by doing my own research. WalMart should not be doing business with this scam company.
Bought a mini fridge, it's super loud, wanted to return it and seller is now where to be found. No legit contact information. Should be removed from walmart website ASAP because they are a SCAM!!!!!
Very shit. Bought a nice bed and it only came with a headboard. Walmart did nothing to help. Their phone number doesn’t work or anything.
Ordered a Kuppet portable cooler and received a garbage disposal! I don’t understand why it took two weeks to travel 300 miles. Their number is disconnected
After reading everyone's reviews and comments, I immediately requested for my order to be cancelled via Walmart's website, and phone call yesterday! They said that they will expedite the cancellation and refund my money considering the shipping process had not taken place! And Walmart confirmed that they could not contact Power In Cloud, either. Walmart confirmed that their line is discounted. But instead of Walmart cancelling my order and stopping the shipment, at 12:25am, I received an email from a Wang asking why I want to cancel my order, even though I already explained why. Then at 12:27am, I received another email from Wang stating that the product was shipped! And at 3:33am, Walmart email confirmed the shipment, completely ignoring the expedited cancellation! In addition, Walmart refunded my $185, just to turn around and charge my credit card $167, deducting the $18 two year Walmart insurance. I called Walmart again for the refund and for them to stop FedEx from shipping the product today. They claimed that they will have to stop the shipment before the refund, but promised that they will do both. Only time will tell. Yesterday when I called, Walmart Customer Service is located in Honduras. Today, was Columbia.
Everyone! Please contact your local Attorney General and report this fraud and scam that Walmart is doing!!!
The company ever
Terrible service, phone number (626) 656-1126 is never working and this people hide from phone calls. I want mi money back!!!!! provide the correct information and answer!!!!
Bought a mini frig received it a few dings in the box. Opened the box noticed that some of packaging looked like it been opened before. Plugged it in to get cooling and guess what it doesn’t work no power to the pump. Called Walmart.com gave me a run around ! Some email from some guy named Wang came at 3a stating Walmart’s policy states you pay for return shipping send it back. Thats it....no address nothing about my refund....omg your kidding me. Called Walmart again they don’t even have a good working number for them. Next day Received 2 more emails mostly in Chinese asking for my order # which is right on the email he just sent..... 2nd email asking for pictures of damages. I’m so over this I’ll never use Walmart.com again and it looks like Walmart is going give my money back I hope. Amazon is getting just as bad with this third crap but they stand by there name and refund your money no questions asked. Walmart sucks !!!
I ordered a set of bunk beds for my daughters and I’m missing 42 pieces. That’s horrible! Very bad business
Do not deal with this company, they sold me defective products. Walmart should not be backing this company.
ordered an item on 17th and on the 18th a shipping lable was ordered for my item to be shipped to my home as per the orginal email for the 27th and now come the 24th it gets shipped and power cloude inc never gives any im,s, emails, ect about delayes for my order i call walmart and they send messages but no replyes back from the seller i call this one by the nic name chinees rip you off and ship you nothing till later as we please
This place SUCKS!!!!! a bunch of stupid nobodies that work here. Come on Walmart...get your stuff together!! Why would you have a company like this representing? I will never go with this place again!!! YOU GUYS SUCK!!!!!
I have tried to get a hold of this Co. to start a return policy and yet no answer. I can't believe that a huge company like Walmart continues to let companies use them as a platform instead registering their company through the BBB, then they can be held responsible. the rating should actually be .01 stars for sad customer service.
This co. Is awful to work with, they don’t honor their own return policy and are rude and short when dealing with a product problem or return! Don’t waste your time and money dealing with these jerks!!
I ordered a garbage disposal through the Walmart app from this company. I received my order quickly, but upon trying to install it, a couple of pieces were missing. I have tried contacting them through the Walmart app and the only option is by email. I have sent three emails now and still no response.
I received a ebike kit and insurance. There was a broken part. I tried everyday for two weeks to contact this place and no answer. They are avoiding all contacts obviously because they are frauds.
As you can see from the trail of comments, there is a trend here. This company is not legitimate nor does it have integrity. If it were, or they did, they would have responded to every one of these complaints and made them right. Here is their deal; they price thing low and make a small margin on each transaction. Because of the low prices, they do very high volume. This leads to significant profits. (sort of how grocery stores do it [and Walmart]) Unlike grocery stores and Walmart, they then ignore all complaints hoping the customers will just give up with time and write it off as a loss. Consumer fraud is what this is commonly called. I would suggest a personal visit to their warehouse to confront whoever answers the door. Insist on the contact information of the person who devised the business model, probably the business owner or CEO, and then share it with the rest of us. This kind of criminal needs to be put out of business and then punished by the law appropriately. My loss is less than $200 so I'm not going to have a significantly altered future as a result but right is right and this is not right.
They have now done business across state lines which leaves the consequences of their actions up to the federal government. Wait for the day the feds come knocking. Here is the best address I have at this point: 9059 Hermosa Ave., Rancho Cocamonga, CA 91730. (Very close to the Ontario airport in southern California) Let me know if you get any information and I will assist in getting the information to the right authorities. [email protected]
I did purchase a bike on Walmart's website(. Order #3301875-705032)
The bike has not lasted even a year and fell apart. When I tried to reach out to Walmart, they told me that I actually purchased it from an outfit called POWER IN CLOUD INC. Walmart just provided a selling platform for this shady company. All my attempts to talk to them failed. Their phone number has a mailbox that is always full. And none cares to discuss the warranty on the bike if I send them multiple emails.
The question now is not so much for this mysterious Power Cloud Inc but for Walmart itself.
How in the world Walmart provides their website for such crooked sleazy outfits as Power in Cloud Inc. I specially went to Walmart's website because of its reputation. But Walmart is peddling its reputation allowing some shady characters to sell junk on its website.
This review is not about this specific product, nor Walmart, it’s about the marketplace supplier Power In Cloud; I ordered the Sideboard Buffet Dinning cabinet on 9/18/2018 through Walmart.com, item arrived on 9/26/2018.
The box condition looks very poor. After open the box, I realize almost every piece of the board has crack, dent, or scratch; also, it missing two pieces of board, and almost all of the accessories such nuts and screws, legs, door hinges…
It is OK to accept a return item, but they have to do a completed quality check before put on resale.
Immediately I contacted Walmart customer service, they submitted a claim to the supplier for me, also provided their phone# at California. I called their phone#, but all I got is voice mail, no live person to answer. I left voice mail, no one call me back anyway.
Seems like their office is at an opposite time zone, they respond one e-mail a day, always at around 2AM midnight:
9/26 Night, they ask for a few photos, I send them right away;
9/27 Night, they ask if I can ship this item back (they provide shipping label), then send me a new one; I respond it can’t be done because it’s too heavy, with broken box, unless they can arrange pickup;
9/28 Night, they agree to arrange a pickup, ask if I agree;
9/29 Night, they ask if Monday or Tuesday will work; I respond only evening.
9/30 Night, they ask if Friday is good for pick up, I respond with suggestion of Thursday;
No more response anymore.
Walmart issue a full refund to me, but the pile of pieces lay in my dining room a week now, I have to pay waste company to take them away.
I don’t know what to say, just be careful to stay away from this company. Walmart has to do better job to watch their marketplace supplier in order not to ruin their reputation.
Ordered an item and THERE ARE PIECES MISSING! I can’t believe Walmart supports thugs fraud. His is why amazon is way better than Walmart now. Now I look at Walmart as a scam to allow fraudulent sellers to make money with their support. This is wrong. Like everyone else on here, there website is linked back to nothing. There phone number is a dead end. I can’t believe how violated I feel. Even by Walmart.