Pandion Direct

My order from Kohl's was sent out and was to be delivered on May 22.

On May 23 I checked where my package was and it was noted that my order was being returned but didn't give a reason. I have never had any problems with any Kohl's orders in the past. I called Kohl's and was told that I would have to reorder. This is a real inconvenience as the ordered clothes were needed by the 24th. Totally unacceptable. Would give zero stars if I could.

I am an independent Scentsy consultant and have been expecting an order. It was scheduled to be delivered today 4/20/23. When I checked the status this afternoon it had not said out for delivery yet. I checked when I got home and it was out for delivery. It also stated that the driver arrived at the address and no one arrived, they are also returning my package. I don't understand why it is being returned and from reading the reviews it doesn't look like I will get an answer anytime soon. Terrible service and hope that Scentsy will discontinue the use of this carrier.

I ordered Tory Burch Sandals for over $200 from Saks Fifth Avenue, Pandion claimed they attempted delivery on the 8th which is a lie, I work from home and no delivery was attempted. There is no way to talk to a real person by phone and they only offer email services. Which are terrible, slow and redundant. This issue has been going on since April 5th now, I have no Tory Burch Sandals, no refund and no answer from Pandion as to why. HORRIBLE "Company" personally I think his place steals your high value items and sells them on EBAY or something. SCAM ZERO STARS

Doesnt attemp to deliver to my home, they just send it to usps and i hage to go pick it up! Why am i paying for shipping when i still have to go pick it up?

I too ordered from Sak’s. Pandion claimed that they attempted delivery and then sent my package back to Sak’s. Except that both my mom and I were home all day, including during the time they claimed that they attempted delivery, and no one ever knocked on the door or rang the doorbell. This is by far the absolute shittiest shipping service on the planet! 0 stars!

I had never heard of Pandion either until I placed a 3 item order from Kohls on March 26. Order was to arrive March 29-April 3. I never once received the usual notification of my order or the shipping status. April 4 I used the help feature on the Kohls website to track and ask about my shipment - said it was labeled March 29, sent out for delivery, received at a Pandion facility then sent back to the facility. A woman with Pandion messaged me and said she would look into it, said they could not locate it and to contact my retailer for a refund. I stopped in the local Kohls store yesterday and asked customer service about it. He had never heard of Pandion and said I would have to call the number on the back of my Kohls credit card, he said my order shows that it is permanently lost. I called today (April 8) to the number on the credit card, got someplace out of the country, I told him it showed up on my computer and the store rep that it was permanently lost. He said it was being returned to sender and once it was received I would see a credit on my card within 30 days. I asked him how it would be received if it was permanently lost. He gave me $5 Kohls cash for the inconvenience. I hope Kohls does not expect me to pay for this on my next statement. I guess I will no longer be ordering from Kohls online. That stinks because I wear a petite woman's size and they don't carry my size shoe in the store. Hoping this turns out well:\

I placed an online order with Kohls. Half the order came USPS over a week ago. Still waiting on the rest of the order. Maybe tomorrow? That means it took 2 weeks to receive my order. If I could give this Pandion shipping no stars, I would. I will not be ordering from Kohls again.

I ordered 2 shirts from Kohls on March 28, 2023! Ship to.my home. Shipping charges were very high!

I was supposed to receive package by April 3rd? You have changed date many times, now saying package

will be received Thurday April 6 th, a whole week waitng?

The service is terrible! Never heard of your company!

Ordered from Saks, package showed an attempted delivery (they did not. I was home all day) and then a return to sender.

I bought merchandise from Kohls and never received it. The Pandion shipping bar code indicated the truck was at my house at a certain time and day. Of course, they weren’t. Each day my order is on the truck and then returns to sender. Kohls customer service canceled and credited my order. They couldn’t explain what was happening with the order.

I won’t waste my time ordering merchandise from the Kohl’s online site.

This has got to be the worst shipping company ever. Not are they professionals at loosing packages, I've order twice (the same item from sacks), and twice they lost the package. Their customer services is garbage and zero help.

If saks uses this company to ship your order you won’t get it . Zero stars if could

I have placed 5 orders with Kohls over the past 3 months (some are re-orders) and all were to be delivered by Pandion. NOT ONE HAS SHOWED UP TO MY HOUSE! I have contacted Kohl's and Pandion to complain. I have only gotten refunds but NO GOODS. Can't speak to anyone over the phone from Pandion. I get random email responses stating this is unacceptable and they are marking the items missing and looking into it. All items are leaving the Quakertown, PA facility. Each one goes missing after leaving. Every day the day gets extended on when the item will arrive- never arriving. WHAT IS GOING ON? I also have no choice who gets assigned my delivers from Kohls - FEDEX, UPS, USPS all arrive- not Pandion. I can't even find a phone number to call the headquarters to complain. Is this a fraudulent company, scamming and reselling items?

I placed an online order thru kohls and they sent it thru this company I had never heard of. There was an issue of delivery and low and behold I look online... there is NO PHONE NUMBER TO CONTACT and the only thing you can do is give your Email address if there's a problem. After my package said out for delivery on Monday and I didn't get it, it then said delivery exception by Friday it then said permanently lost. I am beyond livid. DO NOT USE THIS COMPANY you will not get your order. If I can give them a negative star I would

I ordered two items and it was mark delivered but I never received them. I emailed their customer care and that is a joke

I ordered from saks. The package received a delivered scan and no package! The email response team is a bunch of bots. This company is full Of thieves and need to be shut down!!

I ordered 2 items from Kohl’s that shipped through Pandion the items were marked delivered but never received they are thieves & business should ban them because it makes the company the customer ordered from not just look bad but lose a customer as well.

Order was placed with Saks Off on November 11th. (4 items) Received notification November 14th that 2 items had been delivered by Pandion. Items were not delivered. Attempts to contact seller and shipper have gone unanswered.