Based on 234 customer reviews Novashion is rated 1.1 out of 5. They have been selling on Walmart Marketplace since 2018. They sell Novashion, Kadell, V.I.P., HALLOLURE and KWANSHOP products in Home, Auto & Tires and Home Improvement categories.
Novashion contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting Novashion. Their contact information including business name, phone number, address and email might be available here. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
Wheres my order been 2 weeks still not even shipped but you ran my card before shipping. Again still not shipped .Why!!!!
0 stars!!!!!! Worst products and customer service! Products are made poorly and don’t fit together. Good luck getting a refund. Hope you like jumping through hoops. DONT WAST YOUR TIME
September 11, 2020$130.77
Before buying these units I checked the return policy. Clearly on the Walmart page of this unit, it says returns accepted within 30 days. It also states it is returnable to the store. Once delivered, it was not as I thought it would be. So I requested a return. The next step was that I saw it could be “returned shipping free” which I never knew that Walmart does this. So I took take option, printed out the shipping tag 396977795146 . I was going to return the units the next afternoon until I received a email from [email protected]
date: Sep 19, 2020, 1:42 AM
subject: Response to return requst from Walmart.com 【Nowornever Inc】【2802579747022】
(I will attach the letter at the end of this note)
So I went back to my Walmart account to see how to return the units to the store. ON YOUR SITE the instructions says, copy of the transaction, I.D. credit card and the printed mailing label.
I did all this….the counter person…then three more folks including the store’s assistant manager Silvana denied a refund because the computer (theirs) showed something that it did not accept due to the requested shipping return. Once again……..it is clearly in black and white on the website that I can return if I bring in the shipping label (the store didn’t have a clue nor “had access” to your Walmart site (!!) .
I would be very happy to mail you all the documentations. BTW: Silvana was extremely polite and tried to be helpful with me…..unlike the others that were giggling and frowning.
Copy of the email below (unedited):
Sep 19, 2020, 1:42 AM (12 days ago)
Dear dean fesler,
Item Name: http://www.walmart.com/ip/80W-160W-240W-LED-Solar-Street-Light-Radar-Induction-PIR-Motion-Auto-Sensor-Commercial-Street-Area-Lighting-Outdoor/353753689
We received your return request.
The reason for the return application is NOT_AS_DESCRIBED.
We are sorry for causing you trouble.
We are sorry that the product did not satisfy you.
To better solve the problem, could you describe the problem in detail?
Could you send us a picture or video of the product to show the problem?
You can send us pictures or videos as attachments.
We are willing to provide you with a resend or appropriate refund service after confirming the problem, and you do not need to return the product.
Are you willing to cancel the return application first?
Because in this state we can not arrange a refund or resend for you.
Here is how to cancel the return application:
Please log in your Walmart account and contact Walmart Customer Care. Walmart will guide you through that quick process. Or you can call 1-800-966-6546 to cancel the return request.
Looking forward to your reply.
Have a good day!
TOTAL SCAM. Will not accept returns. Offer you pennies on the dollar....like $2 for my $15 purchase. Said it takes too long to return & is too costly, so I was better off with the $2. They SENT the original purchase to me in 5 days so they are just fabricating information in an attempt to keep the money I paid them. As a Marketer for Walmart, the only charges for return are to be applied to electronics and a few other limited items. Some of their products might be ok but the operations of the company itself are illegal. I imagine if they are dropped by Target, they will try to get back in under another company name because of they seem to be making a lot of money by circumventing the rules.
Unfortunately I ate the bait too. I ordered
Item name: http://www.walmart.com/ip/Bath-Shower-Curtains-Waterproof-Bathroom-Set-Fabric-Curtain-Hooks-With-Without-3pcs-Toilet-Cover-M.
It was shipped incomplete with the shower curtain and hooks missing. Got a petty reply when complained, trying to convince me that I did not interpret correctly.
Never will order again, Negative stars
DO NOT Purchase anything from Them fucking garbage federal gov look in that fucking store i pay $40 00 FOR A BEDSPRED WORT ABUT $10.00 WHAT A JOKE
BEWARE...they sent some asian crimper that burned our hands. no customer service, they should be shut down. 1 star is way to many for them.
The worst third party company I've ever had to deal with Walmart never again will I purchase anything from a Walmart third party company also I'm canceling my Walmart credit card because of this horrible horrible issue they sent the wrong merchandise and expect me to pay for it I'm not doing it and all they want to credit me is $15 for something that cost 150 they're out of their mind
Pieces of shit assholes. Sent us something that was different than advertised and will only offer $3 refund for the $20 item. Why does Wal-Mart allow this to happen??
Horrible customer service. Not timely in responding to complaint. Plastic box was broken. They wanted a picture, never offered to replace.
I ordered glass letter and butterfly art for the wall. They were sent in an unpadded envelope and were all broken. I have been trying to figure out how to return it and get back my money and I have had no luck getting any information whatsoever. I’m about to just take photos and dispute the charges with my bank. I wish I could give a zero rating.
Worst place to order from ! Sent me my package with missing parts ! Ask me to send a picture of what I received I sent the pictures and they never contacted me back nor could I get in contact with them ! DO NOT ORDER from these people completely waste of your money ! I wish i would of came to the reviews first !
Scammers!! I ordered a window button cap for my car and recieved a freaking toy bus! No one answers the phone or return my calls. I wish I could rate them negative 5 stars
0 stars if I could!!! F this seller. Ordered a digital picture frame and advertised to come with a 32GB SD card for pics. Surprise no SD card. Now I need to buy one because it’s a gift and was going to load pictures on it. Their prices are cheaper to get you to order. Buyer beware. Bait and switch. Trashy company based on these 200+ reviews. F Walmart for allowing them to continue.
Fucking garbage...ordered a portable air conditioner hose, adapter, and window slide kit and just got the adapter. What the fuck am I supposed to do with that? Should have read the reviews before ordering their trash. Nothing but bad reviews..and off of Wal-Mart's website. Fuck Wal-Mart and fuck Novashion. Both companies can suck my dick! 0 stars is too good.
I ordered a pair of night vision binoculars that were portrayed in their add as an 114.00 pair of night vision binoculars, brand, Archeer on price reduction for 25.50. I received a 5.00 pair of PANDA brand day vision binoculars instead,bait and switch!!!
It’s already been said but this is a total scam. I ordered an impact wrench and got a drill driver that didn’t work. There was no safety warnings nor instruction manual. No info for returns and Walmart wouldn’t accept it even though it was ordered through their site. Absolutely disgusting. Not sure what I can do but Im starting with the BBB.
I agree with all of the others. Do not buy from Novashion. I am trying to return an item that cost $20 and they said Return shipping will be expensive and how about they give me $3 and I keep it..... How about no! This 1 star is actually a zero 0!
If I could leave 0 stars, I would. Do not buy anything from this company!!!! I ordered a plant stand and when it arrived, it had no packaging or assembly directions. The pieces were just thrown into an unmarked cardboard box. As you might imagine, the item was missing a couple of pieces and also just didn't fit my needs. I contacted the seller to return, who offered me a "discount" of $5 if I would just keep the item (I had paid $43 for it.) When I refused, they offered me $11. I refused again and they offered me $16. I eventually called Walmart to report my issue. Walmart contacted Novashion and gave them 24hours to initiate a return. Novashion obviously didn't realize that they had already been dealing with me and offered me $6 to keep the item. I called Walmart the next day and they superseded Novashion and gave me my full refund. Walmart could save their customers a lot of hassle and remove this "company" from the marketplace.
I ordered a Kids Children Pretending Doctors Medical Playing Set Case Education Boys and Girls Toy Gift from Novashion ($24.98) through Walmart.com. I do not have a lot of money, so I start Christmas shopping early. Buying a little bit at a time. I bought the gift for my 8-year-old granddaughter. When I got it, it was in perfect condition, but it was for a 3 or 4-year-old it had plastic scissors and she uses real scissors with rounded tip but real non the less. This would be perfect for a doll house. They said I could keep it and they would give me a $4.00 refund I explained in an email to them or Walmart that I have no use I am a senior and think Walmart has to do better. Then I received an email stating that in agreement between Novashion and Walmart they can take 20% of the return. I trusted Walmart to add businesses to aid its customer base, looks like they are only aiding themselves. I love Walmart I spend $$$$$$ there but this is not right they need to better screen their 3rd party sellers. I never want to order from a 3rd party vendor again but, cannot tell the difference online. When I find out Novashion will be the first to go. Now, I must pay shipping + minus 20%. Everyone is going through with COVID - 19 do not take it out on me. Why is Walmart still dealing with this company WOW.