Based on 94 customer reviews Novashion is rated 1.1 out of 5. They have been selling on Walmart Marketplace since 2018. They sell Apple, HP, ONLINE, Fitbit and Generic products in Auto & Tires, Home and Electronics categories.
Novashion contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting Novashion. Their contact information including business name, phone number, address and email might be available here. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
Piece of shit
If you don't get the correct item they ask you to pay for the shipping back and offer you $3. It would at least be honest if the simply told the truth. No refunds. Got me once. No more.
I have had the worst customer service from this third party retailer. Bought 3 pond liners and when received I found that the material was way too thin to use. Wal-Mart emailed the company and when contacted by Novashion about the problem, they did not want me to return the product. I paid $129 and they offered me $30 to keep. Still did not the product and then they offered me $20 to keep. What?? End result was that I was to get $64 and keep the product. Still have not received the check. NEVER USE THIS COMPANY! It’s 30 days now.
My package that I ordered didn’t even show up but fedex said they delivered it to my house. DO NOT BUY THINGS FROM THEM!!!
I found a set of roof racks on the Walmart website sold by this company. Not knowing if they would fit my truck, I asked. They told me they would, so I ordered them! Once they arrived I realized real quick that they wouldn’t. Once I contacted the company they asked me to se,d pictures and that I shouldn’t worry they would take care of it. When I told them I can’t send pictures of it actually not fitting, they said no problem. Well, shocking. It’s a problem. They told me I would have to pay for shipping and a re stocking fee. Or I can accept a $20 refund and keep the racks (that don’t fit) I paid $68.12 for the racks. It’s my own fault for not reading the reviews for this company. If I would have just taken 10 min to read these reviews I wouldn’t even be in this situation.
READ THE REVIEWS PEOPLE!
Oh, and don’t buy from this company. And be careful when ordering from Walmart online. Shame on Walmart for even doing business with this company.
The part I ordered for my printer did not work. They want to give me $2 back and charge a 20% restocking fee and I pay the return shipping. I checked the return policy and no where does it state electric cords for printers.
This is what their return policy states:
Restocking fees & Return shipping fees: There are no Restocking fees or Return shipping fees for most items; please refer to the Return Policy link on the item page for more details.
I will also leave a review at Walmart warning people to be careful of this company. Shame on them!
Was missing two items. Almost a week later, still waiting for response. Was asked two wait two days. Can't use without the cords. Only gave one star because it wouldn't let me give half of one
I brought a 12Pcs/Wood Carving Craft Knife set Hand Work Tool Kit Chisel Woodworking...Sold by Novashion... The set is defected The tools are all dull. I want to return the item but they will not give me a full refund. They want to only give me $11.00. This Company is a scam. Please everyone do not buy from this company they send crap products and will not give you a refund
Ordered a canvas wall hanging (no frame) that came with the hardware for your typical stretched framed canvas wall art. The delivery was quick, but the product was trash. The image itself looked like it was printed on a home printer. The canvas itself was cut all over the place. The cuts looked like they were done will dull scissors and a four-year-old. Some of the image itself was cut into. Needless to say, there was not enough trim to staple to a wood frame. I emailed, they apologized, offered a $3 refund, I refused, they sent a new one, said I could keep the old. Very quickly, I received the new product in the exact same condition as the previous order. Faded print, fringed canvas, cut up. So, I emailed back. They gave excuses like, it's not supposed to be framed and said they would refund, now, $5, and I could keep the two. They said, "Please do not worry, we accept return and refund. But the return procedure is a bit troublesome and the return postage is high. And the package may be lost. To save your time, could you please accept our $5 refund and you keep the goods? If you still want to return it, we are afraid that you need to pay for the postage, if you agree, we would offer the address to you." They said this... "the package may be lost"
This company is a scam. This company should not be affiliated with Walmart. This company needs to be shut down.
I ordered a toy boat June 8 got it ( after 3 emails) June 29. The box is ripped to shredded and old dirty tape is holding the sides together. Get on Facebook people and let them know I my self have 2,000 friends and will tell them to share it...
Wal-Mart is awesome. They need to lose this Vendor. Sent me a used package in bubblewrap all dented up. Wouldn't refund my $ had to escalate to Wal-Mart. They took care of it. Hopefully Wal-Mart pulls the plug on a lousy vendor.
This third party shipping using walmart.com app sucks. WARNING LOOK who is the seller of the product if. Not Walmart go to Amazon but they suck do not what to give full refund stating shipping is high and we the consumer we have to pay.WHAT a joke. I will buy from USA shipped from USA... Lesson learned. READ SMALL PRINT. THIS HOW THEY GET RICH WITH THEY CHEAP ASS PRODUCTS... YOU BEEN WARNED. Don't try to save...
Ordered a kids GPS watch. Just brutal trying to set this up (couldn't do it). Upset that this is not a W-M return.
I purchased replacement shaver blades for my Norelco shaver from this company and received defective blades that were of terrible quality. My one year old blades shaved better than these so called replacement blades. As I purchased this item through Walmart, I contacted them and they advised me to contact this seller directly which I did. After numerous emails, they refused to refund my purchase price and said that I would have to pay return shipping even though when I purchased this item the shipping was free. Their final and best offer was a smaller amount and they said that I could keep the blades. I contacted Walmart and was refunded the whole amount and was given an apology for the terrible service that this company offers. The gentleman from Walmart said that he couldn't even get a response from this company. Don't buy anything from these crooks.
Dont ever use this company, they take your money and dont follow up with your order. I have tried to contact them multiple times and they just give you the run around. Avoid this company (Novashion) and Walmart like the plague.
I contacted Walmart with my problem with this jerk and they gave me a full refund and told me to do what ever with the product. He sells on eBay also.
If I could give this seller a zero, I would. I purchased a rug from walmart.com from this seller. The picture looked NOTHING like the rug I received. In the picture it was thick and fluffy and boasted that it had a rubber backing to stay in place. What I got was super thin and does not stay put on my wood floors at all. I contacted Walmart, who placed my return request with the seller. The seller responded by telling me I had to pay for the return shipping and a 20% restocking fee. They did offer to let me keep the shitastic rug and refund me $14, which is akin to giving me a 10% discount. Seriously??? If I had purchased this in the store, I could have returned it, with no questions asked. This is the LAST time I buy from Walmart.com. Buyer beware.
ZERO STARS! Lowest quality products I have ever purchased on line. Stay away. Worst customer service. They will do everything not to take a full refund return. They will offer a fraction of the cost refund as a good faith gesture and tell you to give the product away if it does work.
Non-existent return policy. Impossible to return products. Awful!!!
My experience with Novashion Customer Service is entirely different from what most of the reviews posted here indicate. When I tried to return a CO2 regulator I recently ordered from them, I found their Customer Service Rep. to be courteous and cooperative. Although he initially offered to give me a discount (or partial refund) in exchange for me keeping the unwanted item, he later agreed to give me a full refund after I explained that I could not use the item and therefore do not want it. It's important to note that there was nothing wrong with their product. It just couldn't be securely attached to my CO2 tank, because it had an advanced feature on its connector that the connector on my old tank lacked. Anyway, in the end, the Rep. gave me a full refund and requested that I keep the merchandise. It is clear from this action that Novashion is so committed to excellent customer service that they are willing to make financial sacrifices to achieve it. That's commendable. Applaud them for it. All in all, I had a good experience with the company's Customer Service Team. I would therefore do business with them in the future and would encourage others to do so.