Based on 27 customer reviews MUPOO LLC is rated 1.3 out of 5. MUPOO LLC has been selling on Walmart Marketplace since 2017. They sell DYMADE, JustVH, OQC, SANUCL and Dymade products in Clothing, Party & Occasions and Baby categories.
I too ordered 5 tops from Wal-Mart that I learned upon trying to return because they were way too small, poor quality material and not as long as pictured (up to my belly button short) that the items were not Walmart items and I had to contact MUPOO. Via email, this company said merchandise was not returnable but they would give me a $6 partial refund on an almost $70 order. Well I chatted online with Wal-Mart customer service who escalated my call and they will be giving me a full refund. Thank goodness! I sure hope they drop this vendor!
RUN! DO NOT ORDER FROM anything listed under MUPOO LLC! iNO STARS!! Quality is very poor. I agree with all of the comments that Walmart should be ashamed of themselves. There is no where on your site where you can read what this company's return policy is. And are you reading these poor reviews, Walmart? This company plays games with your loyal customers. And Walmart.com makes it very vague what products are not sold by them and items that are able to be returned to the store. When they do, it is far too late. Yes, they say you can cancel and order, but I tried this once and did it immediately when my order confirmation said some items were not sold by Walmart. But even after a phone call AND and email the order was not canceled. SO my advice to all Walmart.com customers. Take your time and look at each item on your pre-order cart. If ANY of them say anything but SOLD by WALMART. Remove the item from your cart or spend countless hours trying to return an item. It's just not worth it. WALMART! ARE U LISTENING??
I ordered one item through Walmart, it arrived Aug. 28th but does not show that it was delivered. It is too small, and I've been trying since Aug. 28th to initiate a return, and I have yet to receive a reply from this company. It looks like I'm stuck with an item I can't wear since they won't let me return it for credit. I will not order from MUPOO LLC again.
DO NOT BUY FROM MUPOO LLC YOU CAN NOT RETURN YOUR PUCHASE
I am trying to return an item purchased from Wal-Mart online & can't get the company to respond back. The top is an XL but EXTREMLY small for an XL. Will some one pleas contact me on the return.
I am waiting since 8/27/18 for a response to my email question about how to return an item purchased through Walmart.
The item was flimsy, cheaply made, and altogether unsatisfactory, but despite 2 emails, I have not received return instructions
I purchased a long white maternity dress for a photo shoot from here off of Walmart.com. The dress was supposed to be a size 2X but fit more like a small. I absolutely have to have something for our family photo shoot as I am due soon and running out of time! I was so disappointed to discover all of these bad reviews concerning customer service and no refunds along with the added hassle of shipping costs! I sent an email concerning my refund process and I prayed that Jesus would work everything out because I was so upset. What a blessing! Their customer service was very friendly and understanding of my situation. Today an immediate response was sent back to me and a full refund given. I feel a lot better knowing I didn't waste $25 for an outfit I'll never fit in. I give four stars for good customer service.
If I could give zero stars I would
Not only am I disappointed by the product but also by Walmart actually selling this crap on their website....clothes look like they were made in a sweat shop, and good lucking trying to return them...I paid over $40 for 2 dresses, and they want to give me $10 only back for both of them together...what? or they said maybe i can gift them to someone. Really?? what kind of scam is this!! Do not buy from them, and now the Walmart brand is tainted... Luckily I will contact my CC company and dispute the charges, as scam/fraud.
I placed and order on Walmart on 8/5/2018 and here it is 8/14/2018 and I have not received the item from Mopoo llc I used the tracking page for tracking information and in red letters they say they have no record of it but it says its will be to me by 8/17 but yet they have no record of it What the hell is there issue its not rocket science Got a phone number from Walmart for the company and that was a waste of time it just rings so far im very displeased and I wish I would have read this before I ordered this item it should not take this long to get it in the first place How does this company stay in business ? If it gets here by the 17 th I will come back to this page and update this as far as satisfied that at least I got it but as far as how long it has taken to get it I still think that its unreal I could totally understand if it was Christmas time or something but we are months away from that It will surprise me if I really do even get the item but we will see and go from there I feel like my headache has just begun but im in it for the long haul I dont care how much money the item was the money is no longer the point its the fact that this is no way to do business and so far im not happy at all I will come back on the 17 th if the item has not been received
Terrible company. Save yourself the headache!!
I received three cold shoulder tops from MUPOO LLC I TRIED TO RETURN THE WEB SITE DIDN'T WORK WAL-MART COULDN'T HELP ME I BEEN TRYING FOR 3 WEEKS MY ORDER WAS OVER 45.00 DOLLARS STILL NO HELP NO RETURN HOPEFULLY SOMEONE WILL GET BACK TO ME ...
I read the reviews, guess I’m the only one with 5 Stars. I purchased a royal short sleeve long dress for a wedding. I have gotten wonderful compliments. Looks great with silver necklace and bracelet with earrings topping off with silver sparkle sandals. Great look !!
Worst company EVER! Ordered 3 sundresses. Wayyyy to small and wayyyyy to short. And, the quality was super cheap. Requested to return all 3 items. Received an email asking if I would accept a $6 (are you kidding me?) refund for a $50 purchase and I could keep OR gift the items. I responded with “NO! I want a full refund.” I was then offered a $17 refund and was told I would have to pay a 20% restocking fee! Seriously? I responded back with a very curt email and now I cannot get anyone to respond. And, when you call the customer service number, it continuously rings. Walmart should be absolutely ashamed of themselves for doing business with such a disgraceful and unprofessional company. One way or another, I will receive my money back—IN FULL!
Walmart you make enough money! Why how you dealing with these clowns, shame on you!!! I will not pay you for this order! It will sit on the account until
YOU RECOGNIZE the bad example of doing business with these clowns. I will pay my bill excluding this!!!! I will rate 1 star because I have no choice! Big "0".
Horrible!!! I ordered a coat/windbreaker and was I worst junk I ever seem. Wal-Mart has endorsed this company and Wal-Mart do not want anything to do with the refund,but my credit card was debited through Wal-Mart . A perfect scam.
REALLY WISH I READ REVIEWS FROM COMPANIES THAT ARE JUNK BUT LISTED ON WALMART.COM. WHY THE HECK DOES WALMART.COM EVEN ALLOW THIS TO OCCUR? I ORDERED 10 SHIRTS & GO FIGURE THEY WERE ALL FROM CHEAP ASS COMPANIES AS SUCH! P-O'ED ISN'T EVEN THE WORD! NOTHING I RECEVIED LOOKS LIKE THE PICTURE. WHAT A WASTE OF MONEY!
Terrible. Beyond terrible. Was told they had it shipped back to them due to issues. Agreed to wait for it yo be resent. A week later I asked for a return or update on the status of my order and never heard a word from anyone. Save yourself the annoyance. Order it in Amazon
ORDER A DRESS NEVER GOT IT WAS SENT TO SOMEWHERE IN TX I WILL NEVER ORDER AGAIN