Based on 63 customer reviews MTONY LLC is rated 1.2 out of 5 stars. They have been selling on Walmart Marketplace since 2017.
MTONY LLC cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting MTONY LLC. Their contact information including business name, phone number, address and email are unavailable. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
H O R R I B L E!!!!!!!!!, will definitely not order on line from Walmart. This was a second time order, I don't know which was worse the banged up box of tea I received or this laser hair removal system, appears used and pamplet is all in chinese. I have truly lost respect for Walmart. I have been a dedicated customer to Walmart for decades, and never experienced this kind of service. Its as if the Company is being sabatoshed, or Walmart need to stop giving their business to third world sellers, Now I am sitting here hoping this package is not infected. I am done ordering, if I can't buy what I need at my neighborhood shopping centers, where I am at, then I will do without!!!!! They only got one star out of me just so that I could submit this review.
I ordered a computer table from this place, The box was ragged, dirty and dusty. All the writing was in Chinese .when I opened it dust and dirt flew in my eyes an face. Inside was a bag full of screws ,4 slats of wood an a small Chinese written instruction sheet .Walmart is responsible for my money and I can not keep this inside my home 48 hours .it's been 3 hours and my face and eyes are still burning. Walmart Please stop this Unrepeatable 3rd party different name same scoundrels. order.11-21-2020 8pm
DO NOT BUY FROM THIS DISTRIBUTOR! The box came ripped up and taped back together. When I worked at opening the box, that area ripped apart again, totally destroying the box. I proceeded to review the contents and immediately noticed THERE WAS NO HARDWARE (screws, bolts, etc.) to put the desk together. I have desperately tried to reach out to the distributor through e-mail and phone. I get automated emails that they have received and it will take 48 hours for a response. I DO NOT HAVE 48 HOURS! I needed this desk now. I found their customer service phone number only to discover that when you call, your call is rejected and their hours show ONLY Monday-Friday, 8:30 a.m. - 5:00 p.m. PACIFIC time (I'm on the East Coast). So here I sit, in a mess, on a weekend, with a product that is no good to me and no way to rectify the problem in an immediate state. I need this to get done since I have been forced to work from home and needed a decent workspace. I also blame FEDEX as they could have very well caused the damage that might have led to that hardware falling out before repair of the box. I HAVE A FEELING THIS WILL NOT END WELL AND I WILL BE OUT OF THE MONEY I SPENT ON THIS ITEM ONLY TO BE FACED WITH HAVING TO PUT OUT MORE TO GET A SET-UP BEFORE MONDAY!
On Order #3702029-164404 I purchased 1 Women Vintage Plaid Button Down Long Sleeve Loose Shirt Dress for 20.49 & 1 Scoop Overalls Womens in amount of 32.99, plus tax of 2.72 through Walmart online site paid using PayPal total of $56.20. The "dress" did not fit but I'm ok with the overalls did and am keeping them. But attempting to send back the dress has been a nightmare. I am very dissappointed that I was told I could return the "Women Vintage Plaid Button Down Long Sleeve Loose Shirt Dress at my expense after Walmart refused to reimburse this item. If you are not willing to refund the entire 20.49 I will contact Walmart to let them know of my difficulty in this as I was told by "Walmart" you "MTONY" would reimburse me fully for this item. The pandemic has caused me like everyone else tremendous hardship as I am elderly and cannot afford to throw money away. I am asking that you reimburse to PayPal the 20.49. I am willing to give you a 5Star review when you refund the requested amount or I will advise Walmart they will lose me as a customer and my review will not be a good one because of my difficulty with this transaction.
I ordered 2 tops from MTONY, one in black the other in white and only received the black top. When I called the rep said they were being shipped separately however, the website shows both tops being delivered
SCAM! SCAM! SCAM! I ordered a top from Walmart through this company. When I received the package from them, it was a cheap collapsible bag. When I emailed them they did respond - but offered me $5 to “compensate for my losses.” The shirt was $13. So I emailed back saying I did not agree to that and I wanted my full refund back. Haven’t heard from them in three days. You would think Walmart would value their customers enough to consider these reviews and shut their business down from being sold on the Walmart website. The only reason they are even getting one star is that you can’t leave zero.
Purchased men's swimsuit in August, 2018. They sent wrong size & color. Contacted seller who insisted I pay return postage. They then sent 3 more swimsuits, all wrong size. Same thing - I had to pay return postage for their mistake. I paid to return all 4 by USPS without the additional cost for a receipt. Mtony neither acknowledged the return, nor issued a refund. Disputed charges on my Synchrony credit card and Mtony denied all wrongdoing. Check out their BBB rating - very bad!
They do you bogus. They’ll ask you to not send stuff back because it hurts the company. They will not refund you all your money. And their products are complete trash. I’d give them a -10 if I could
Received dresss and it was not as appeared on website. Contacted MTONY LLC to return item. Was advised I would have to pay return postage. Advised felt they needed to pay return postage and I would follow-up with Walmart.com if they were in disagreement. MTONY LLC refunded payment and I was ask not to return dress.
I received a tunic with the hem half unsewn, a jagged, mismatched seam down the middle, and smaller than the measurements given in the listing. I began communication with MTONY, sent them photos of the open hem. They initially offered to refund me $9, and have me sew the hem back up. Well, I'm no seamstress, and have no desire to take it to a tailor to have it repaired. I told them that if they fully refunded my money, I would give them a five-star review. MTONY did refund my money, so I am accordingly keeping my end of the bargain.
I have tried for days calling the number for MTonyLLC and only get a recording, to leave a message and have not heard form the company as of today. Oct. 30, 2018.
I will not order from Wal-mart online again because of this issue. I give this company (NO) stars... The app made me give it one star.
I don't even know if they received my email. Wal-Mart should be ashamed. If I hope to hear from Mtony LL C soon.
I need A refund on something I bought from Walmart app but MTONY LLC said that it was my fault I got the wrong size and won't let me send them back they offered me 7 dollars I did not think that is fair melanie santypal
I am trying to return an item that was bought through here and it is so difficult. I thought I could return at Walmart. Lesson learned. I will never order from Walmart again. Very disappointed and very frustrated. Not happy with Walmart and this return process. If I could give a negative number I would.
I ordered a top through WalMart.com and it is too small. I need to return it. When I initiate the return to send a message it will not send. How do I get in touch with this company to return this top I cannot wear. Thanks.
Bad material, wrong advertising, awful fit. Don't bother.
I purchased items through Walmart's website and unfortunately I did not pay attention that some of the items were not actually sold by Walmart, but lesson learned. I am very disappointed with the quality of the items purchased, like many others from what I have read. After reading the reviews I am not sure it's worth my time and effort to return the items for a refund, which I am sure companies like this count on. I will NEVER purchase from any Marketplace through another vendor again. I too am very disappointed that Walmart is allowing this company to sell product on their site. If I had the option, I would not even give them 1 star.
Your product is cheap, does not match the usual USA size chart, and when I tried to request an exchange, I was told I have to pay for the return when it is YOUR product that is not right.............Your product is a fraud, your business is a fraud, and I'm going to be sure everyone knows about your company so they do not order through you. I am very disappointed in Walmart even being affiliated with such a sham.
I have bought two dresses that are too small. And after reading all the reviews about trying to return I gave up trying to find the information. I won't even give it a 1 star. I will pass this information to all my friends about ordering from Walmart. com .
After reading all the one star reviews on this site, I started communication with MTONY about refunding my payment for a dress I purchased on Walmart.com. Initially I received this response:
Thanks for your message.
We are sorry for the good which doesn't fit to you.
Our shop accepts the return and the refund. But if it's not our problem, we are afraid that you need to pay the postage back.
You can find the size chart on the website. Size may be 2cm/1 inch inaccuracy due to hand measure.
Could you please measure the size and compare with the size chart on the website?
If there are large errors, please take a picture to us. We will try our best to provide the satisfactory solution to you. If there are little errors, do you agree we refund you $6 as compensation and you can keep it or give it to your friends as a present?
If you would like to return the goods, the goods will be returned to our warehouse because we are the third party on Walmart and the return procedures are very complicated.
Or you have any other ideas? Please feel free contact us, we will provide a satisfactory solution for you until you feel good.
We are looking forward to hearing from you.
I wrote back with the following email: (feel free to copy it if you like)
Hello MTONY, LLC
I am returning this dress because the size is listed wrong on the Walmart website.
This dress, size XXL, measures exactly 114 cm or 45 inches at the BUST. Your size chart indicates that size XXL is 120 cm or 47.2 inches.
This is your mistake, your error and your problem. You need to pay the return postage so I can send the dress back to you.
Your email stated: “Our shop accepts the return and the refund. But if it's not our problem, we are afraid that you need to pay the postage back.”
Order information is listed below.
Today I will mail the dress to your warehouse here:
1 Broadway Rd STE 1
South Brunswick, NJ 08512
I expect a full refund to my credit card for $26.22 ($19.97 plus $6.25 return shipping)
If you have any further disputes, I will contact Wal-mart and add my complaint to those of many others who are unhappy with your products and services and suggest that Wal-mart discontinue their partnership with MTONY. https://www.wmtsellers.com/mtony-llc If you refund my payment as requested, I will leave you a five star review.
(My name, Address, Cell, and Order #)
I then received the following acceptable response from MTONY LLC:
Thanks for your message and we are sorry for the inconvenience. If you would like to return the goods, the cost of the return is high and the returning may be lost on the way. It will cause our mutual disadvantage. To save your time, would you mind accepting us 100% refund of the item and you needn't return the item?
Looking forward to hearing from you. Regards.
My money was refunded to my original form of payment and as promised, I'm now submitting a 5 star review.