Based on 3 customer reviews LotFancy Inc. is rated 1.0 out of 5. They have been selling on Walmart Marketplace since 2016.
LotFancy Inc. contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting LotFancy Inc.. Their contact information including business name, phone number, address and email might be available here. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
This company is horrible. I returned a shoulder pack, Nov. 13, 2019, that I had bought thru Walmart.com to a Walmart store. I was told that LotFancy, third party vendor, would be refunding me within two weeks. No refund was issued after 5 weeks of waiting. I went to the Walmart store twice asking for a refund but they said I had to speak with LotFancy and get it from them. I emailed LotFancy and was told that I had already gotten the refund from Walmart, I said no, Walmart assures me the refund comes from you. There were at least 6 emails back and forth in which they said I had already been refunded. I finally contacted Walmart.com through the phone and explained my situation, and finally got my refund from Walmart on Jan. 16, 2020.
I MISTAKENLY ORDERED TWO WALKING STICKS(THE SAME ONES) I WANT TO RETURN BOTH. I DON'T NEED EITHER ONE. IT DOES NOT WORK FOR ME. I HAVE TRIED TEXTING, CALLING, EMAIL WITH NO REPLIES. I WANT TO RETURN BOTH FOR FULL REFUND...WHO IS MY NEXT CONTACT, BETTER BUSINESS BUREAU, ATTORNEY GENERAL????
After ordering through Walmart, we received an Omron AC adapter from LotFancy on 8-24-2018. Because we no long had the BP monitor the adapter was for, we never used it and tried returning the adapter to LotFancy on the same date, 8-24-18. Ada, from LotFancy replied and asked if there was anything wrong with the adapter. We sent two emails saying that we had not used the adapter, and no longer needed it. (last one sent on 9-4-18). Neither Ada nor LotFancy has replied.
We notice that LotFancy has an F rating from Better Business Bureau. We are amazed and appalled that Walmart continues to use such a marginal business!