Based on 120 customer reviews KWANSHOP is rated 1.1 out of 5. They have been selling on Walmart Marketplace since 2018. They sell V.I.P., Generic, Kadell, HALLOLURE and KWANSHOP products in Home, Auto & Tires and Electronics categories.
KWANSHOP contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting KWANSHOP. Their contact information including business name, phone number, address and email might be available here. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
Junk,, it is dollar store stuff.little rug for a dollar at dollar store. $13.99 here. Do the math. Do not buy'
Whatever you do, DO NOT buy from this seller. The toy I purchased arrived in a totally crushed box wrapped in cellophane. There were pieces missing and the quality was .01 out of 10. I have gotten no response from the seller after several emails.
Follow up to previous review. I beg anyone reading this to NOT BUY FROM KWANSHOP. I was contacted by email TWO WEEKS after my initial phone call. That email read: "Thank you for your call. We are so sorry for all the inconvenience caused. Could you please send us some photos or videos to show the detailed problem of product?" This in reply to a drill that has no power???? My reply within minutes confirming they want a video of a drill that does nothing. 9 days later...9 days...their reply: "Dear buyer, Thanks for your email. So sorry, we can not reply the email at once because of company activity. We will answer the emails after coming back. So sorry for you. Thanks for your kindly understanding. Best regards" 8 days after that reply reads: "We received your letter. We are sorry for causing problems for you. Yes, would you providing a video for us? After confirming the problem, we will do our best to help you solve the problem. Waiting for your letter. Do not worry, please. Best regards." My reply two days later with a video of me pulling the trigger on a drill that does not move. 9 days later...chirp chirp...chirp chirp..nothing. Nearly 40 days since my initial contact and no resolution. $50 for a drill I literally used less than a dozen times.....I wish I were making this up, I am not. if you are reading this....DO NOT BUY ONE THING from kwanshop....not one cent spent. EASILY the worst experience I have ever had with a company, they should not be in business.
I ordered a kids bike and while the tracking says it was delivered, I never received it. Walmart and I have sent them an email- and they have not returned my email, nor are they picking up the phone. Probably a lost cause; but Walmart should have the ability to return my money at the very least- which they won't since it says it was delivered- there is no information on WHO was supposed to deliver it and certainly no picture proving that it was there to find out where it was delivered.
I wish I had seen the reviews! I am putting this all over Facebook and saying how Walmart is an accomplice to this company by using them!
Ordered electric longboard and sent me box of face mask wtf and won't refund money.
Item arrived damaged and broken, it doesn't work. 3rd party seller information hard to find email doesn't work phone number was answering machine.
They have the WORST CUSTOMER SERVICE!! I ordered a shower curtain, 2 rugs, & toilet seat cover as a set. I only received the shower curtain. Walmart confirmed that I purchased the entire set . Kwanshop said I only ordered the shower curtain & offered me a $3.00 REFUND!! Really! Your Customer Service is ZERO!! I will NEVER BUY FROM Kwanshop AGAIN!
DOT NOT PURCHASE ANYTHING FROM Kwanshop!!
What a hassle! I ordered a rug online, I attempted to cancel the same day and unknown to me the order went through. I went to Walmart to return to find out I was not able to since it's a third party vendor. How is it possible Walmart doesn't allow returns but will sell the products without any problem? I've been trying to reach someone per the phone number listed but it's a 32 minute wait. Never again will I purchase anything online from Walmart. I'll continue to shop with Target and Amazon.
Kwanshop is a terrible third party seller for walmart. The item I purchased took 1 month to receive and when I attempted to return the Item after I finally recieved it, I found out that I have to pay for shipping to return, also they charge a 20 percent restock fee. They, (Kwanshop) had the nerve to offer me a ten dollar refund on an item I paid $ 73.49 for to ( save me the trouble of sending the no longer needed item back.) Also I could not just take the Item to walmart for them to return. This is very bad business for walmart. I would never recommend Kwanshop business to anyone. I'll spread this experience all over social media.
The worst place to purchase anything from.
DO NOT BUY FROM THIS SELLER!!! I wish I had seen the reviews prior to purchase. I purchased a cordless drill that was used less than 10 times over three months before it stopped working! I contacted Kwanshop via phone and was told that quote “I’d receive an email regarding their decision”. To no surprise I have not received and email one week later. Many many other reviews with a similar experience of poor quality followed by disregard for ANY LEVEL of customer service. Shame on Walmart for even allowing a seller like this to be allowed to sell on its site. Zero stars would have been generous, the one star I’m forced to give is absurd for this “business”. DO NOT DO NOT BUY FEOM KWANSHOP
Is a fking scammmmm
After dealing with this company attempting to get my refund which they verbally approved, they have been avoiding and lying each time I have contacted them for the last 5 weeks. The representative named Patricia seems to be the only con artist working the phones. I even talked to a reported supervisor Will whom disconnected me 2 times. Stay clear of this con and save your $$ to spend a reputable company. WARNING!
Item I purchased arrived in damaged, unmarked, open box with no instructions for assembly (or use). After several attempts to assemble, which were thwarted by bent parts, I finally got it together and started using (had to watch YouTube videos of similar items to figure out). It broke after about five minutes, so I promptly but politely emailed seller, who asked for photos of the issue. I obliged and received rapid response that they would contact their supplier and get back to me. After three days, I followed up and received an auto-reply that they couldn't respond due to "company activity" or some such garbage. I responded again, not so politely, and ultimately received a refund, but would never do business with this seller again and wish I'd read all the negative reviews before purchasing. It would have saved me a lot of time and trouble.
DO NOT BUY FROM THIS COMPANY! Ordered reusable face mask that was suppose to have 5 layer filter. We got something that looked nothing like what we ordered! Now the item is not even viewable at Walmart.com where we ordered it and it is nonreturnable for refund because it was sent in a plastic bag and not original package!
I was supposed to receive an order 3 days ago, it never showed up, and the tracking number I received appears to be invalid. I am hoping that I didn't get conned. Wish I had read reviews before buying from the company.
when I received the product it was broken. No contact info for this company, just keep sending me to Walmart website. Did not even know I was buying from a third-party, Walmart website did not make it clear this was a third-party! Could not be returned through their store, will not purchase off Walmart.com again!
I ordered a replacement for clock ( hands. I tried walmart they have no info. Swanshop has no info if you get an answer an they dont hang up on youĺ! Terrible
Awful product, cheap, doesn't look like the photos. Doesn't want to provide a full refund - offered me 15% refund and I would have to pay for return shipping.
Horrible company!! Walmart needs to remove them!!