Based on 88 customer reviews Ktaxon is rated 1.1 out of 5 stars. They have been selling on Walmart Marketplace since 2016.
Ktaxon cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting Ktaxon. Their contact information including business name, phone number, address and email are unavailable. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
Horrible, horrible, horrible company!!! I purchased an outdoor tent and decided not to use it for a party. I contacted them within the return timeframe. They waited 2 weeks to finally contact me and by now the return period had ended….so convenient. Then instead of sending me a RL they offered me $15 to keep it. It was $285!! I wish I could give negative stars!
Well received my new desk on Saturday from FedEX. They left it by the front door, never rang the bell. When I found it, the box had been damaged, riped, and the insides were open. I opened the box, and found none of the screws, etc. in the box. Ok, accidents happen, but I still need all the parts. Now this is the problem, who the heck do I talked to. I have been at finding a contact number, info, and their is no one. no number, no return info. This is not good business. Help me. I cannot put this together with no parts.
I bought a motor for a bicycle, and all I'm wanting replaced is the handlebar throttle because the original broke. So far in their emails, is that they are waiting for a response from their suppliers. Hmmm, there are five stars to select. How many should I select.
I PURCHASED A KTAXON RIDE ON JEEP FOR MY GRANDSON IN APRIL. HE GOT IT IN MAY FOR HIS BDAY AND WITHIN A MONTH THE PEDAL STOPPED WORKING. THEY WON'T GIVE ME A PHONE NUMBER AND EVERYTHING IS THRU EMAIL. THE JEEP WAS OVER $200 AND THEY KEEP ONSISTING INFORMATION BUT WHEN I UPLOAD A VIDEO I CAN'T . THEY TELL YOU TO UPLOAD VIDEO OF IT NOT WORKING ON YOUTUBE AND SHARE IT WITH THEM, UNABKE TO DO THAT ALSO. CRAPPY CUSTOMER SERVICE AND THEY AREIN ANOTHER COUNTRY IM SURE BECAUSE THEY RESPOND TO MY EMAILS ALL HRS OF THE NIGHT. CHEAPLY MADE PRODUCTS AND THEY GIVE YOU A HASSLE WITH ASKING FOR APHONE NUMBER FOR CUSTOMER SERVICE SO I CAN ACTUALLY TALK TO SOMEONE.
I recieved a bicycle motor January 14, 2021 from Walmart, KTaxon is one of the suppliers. Issue is that its down and had to buy a new carburator, Throttle cable, and a clutch cable. The company I bought them from doesn't seem so good, and I would have preferred getting those items from KTaxon themselves. So I'm not rating yet, til I can see if they can message me to get in contact with them to solve my issues. Right now its one star, but will change soon I hope...
Bad quality and customer service is a pain.
This company is not helpful at all for canceling orders ,I ordered a cargo hitch and canceled immediately after ordering it due to the fact it couldn’t get here in time for me to use it and the website said it was still processing. Yet the company sent me an email saying they couldn’t cancel it and to just keep it or I could refuse to sign for it and they will only refund me when they get it back. Who even signs for orders these days? and they did not give me that option upon ordering Yet it’s not scheduled to be here for 2 weeks if it was delivered! This is horrible customer service and seems to me to be a shady company ! BE WARE CONSUMERS
I bought a makeup vanity. There was no damage on the box it was shipped in, so it must have damaged before in went in the box. They tried to give me a $10 refund on a $169.00 table. I said no so they upped it to $40. DO NOT buy anything from these people. They wouldn't even get one star from me except you must give at least one to post review.
bought a entertainment center through walmart and this company was the seller. they shorted us 10 specialty screws to put the stand together. when i contacted them and sent multiple pictures and the item number like they asked. their response was well offer a $20 refund and you can keep the item if you want to get the screws from your local hardware store!!! i cant get them its a specialty screw for the stand. its 10 small screws they can easily send out to me but ive gotten nothing but a hard time from them. id give them no starts if i hadnt been forced to!
I ordered a fully automatic portable washer that has a short drain hose, has to stay level with the floor in order for it to drain because they forgot to add a pump to drain the water into the sink and a long enough hose. They also give a very short water hose that has to hook up to a smooth, long faucet end. The only faucet that I have is my kitchen sink. I put the washer on my walker with a seat, hooked it up to the sink but I don't have a floor drain so the drain hose came half way up the washer which was about 1.5 feet up. It wouldn't drain. I went to take a look at it because it wasn't any higher then the specifications and I got blasted with water down my legs and all over my floor. Now they are giving me a hard time about returning it.
This doesn't deserve any stars!
I ordered a bunk bed and all of my screws are old anyone else had this problem. I hope the handy man can put it up.
A Ktaxon Elegance White Dressing Vanity Table & Stool was ordered. It was not very sturdy, and the wood cracked very easily when you assembled it with very little force. Screws to assemble it with were also missing. The assembly directions sent with it stated if you had pieces missing or issues with the order to contact Customer Service by phone or email. But, no phone number or email address was provided. It took a long time on the internet to find this information. Contact is still trying to be made.
bought a computer chair mat from ktaxon first delivery date was one week now it has been over 2 weeks
it is a shame.
I ordered an antenna rated at 180 miles receiving ability. (Due to curvature if the earth, no such distance is possible) UHF & VHF are both line of sight. I got a box full of parts, a packing slip and no instructions on assembling this into an antenna. I called Walmart who called them to have instructions sent to me. They sent instructions on assembling this box of parts into a couch. I ordered an antenna, not s couch! Idiots.
Do not buy from Ktaxon.
I bought driveway solar lights and out of 168 lights 22 failed within the first three weeks. When contacted they say they have refunded money, but no refund. Then they say that they have sent more lights, but no lights.
I ordered a make up organizer and still do not have it 2 weeks later cannot contact this company
bought a gaming chair for my 14 yr old unpacked it and put together instructions were very easy to follow, mostly. 3 days later the chair breaks on him. the back supprt has completly broken at each welded area.
Be advised this company has many claim against them in BBB in california. The company can not be located. They do not back up what they sell. Be aware. If I do not get my refund I will dispute it on my charge card and bid farewell to Walmart as well.
This company products are inadequately built, and the customer service is an all-starred cast of bumbling idiots. Shame on Walmart, Wayfair and any other companies that distribute the Ktaxton house of dumpster trash.
Ktaxton, deserves No Stars. You lucked out we are forced to render a star.