Based on 41 customer reviews Ktaxon is rated 1.1 out of 5. They have been selling on Walmart Marketplace since 2016. They sell Ktaxon, Zimtown, Glarry, ZOKOP and Huion products in Office Supplies, Shop by Brand and Home categories.
Ktaxon contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting Ktaxon. Their contact information including business name, phone number, address and email might be available here. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
I cancelled my order IMMEDIATELY after ordering something. This fake company ignored my cancellation and shipped the item 48 hours later. I refuse to believe that they did not get my cancellation. They sent me an email suggesting that I keep the item. If it was an expensive item, I would sue the heck out this fake company!!
First, they sent the wrong item when the box was clearly marked on the outside. Then after contacting Walmart and not getting a response for 4 days I reached out myself and kept getting hung up on and customer service was very unprofessional. Every time they said it would be 24 hours to get another response. They told me my only option was return it and buy another one so I went through that hassle after trying to communicate with them for a week and tried again only to get the wrong item AGAIN. I would NOT recommend hassling with this seller!
What a horrible mess. Ordered a wooden tripod lamp. TERRIBLE minimalist instructions. Nothing matched the drawing..which was pitiful. No way to assemble the thing. I wish I had read the 100 percent terrible reviews about this company. It looks as if they do not care about their reputation. Which begs the question "why does Walmart continue to use this company?" That will teach me not read the reviews. CAVEAT EMPTOR!
Ordered product, and got a confirmation that it was delivered... but to the wrong State. No signature required. How do you even track it? What a joke. Do NOT buy ANYTHING from them. I wish I would have seen these reviews earlier.
I have been trying to cancel an order with this company, and the website will not let me make a cancellation. Why can't I make a cancellation? I will not be ordering with them again.
I ordered two sets of metal wire shelves. Both were very low quality and flimsy, but one was clearly used and repackaged quite poorly. Some parts were broken and others missing. The black paint was damaged by the lack of packing inside. NO response to my email to them and little response from Walmart. I would not choose to purchase anything from this vendor in the future.
They only get one star ad that is the minimum!!!!!!!
DO NOT purchase from this 3rd party seller. They did not provide all necessary parts, They REFUSED to refund us. They INSIST on sending replacement parts, however the issue is a manufacturing error. Holes to place screws in are missing. Sending replacements does no good if there is no place to secure replacements in to. When emailing customers they send automated responses and DO NOT read the consumers email. Purchase from someone else, spend the extra $5.00 buying from these people are not worth your money or time.
I ordered a desk and they didnt include all of the parts. I called four times now and they still won't ship me parts. Will be disputing with my cc company since I cannot get help.
Don’t waste your money! Ordered bunk beds, no hardware to assemble them in the box. Customer service will take your information to create an escalation ticket but will not follow up. You will regret your purchase. Walmart should stop selling thier products!
Do not buy anything from Ktaxon because if you have to return the product for any reason you have to pay for shipping. The service is very bad.
Horrible Company. Item came used. Broken parts. Unclear directions. Battled back and forth via email about a return and refund. Only got partial refund. BBB has 7 official complaints in the last year. Most unresoleved by company. Should get zero stars and a class action law suit. Make sure you post reviews of items so others wull know how this company works.
They took my order and my money.Item never arrived on due date. When call they said it was backorded and they didn't ship and they didn't know when they would.I've asked for my money back four times. Nothing. A month has gone by and still waiting. I ordered through WalMarts online service so I thought they would back me up. No. They don't back up their name as they said it was a third party I ordered from. Not worth one star .
Ordered a digital picture frame from Walmart.
Over a week later the frame arrived. It came from Edison, N.J.
It was obviously a repackaged item with some items loose in the box.
The little box containing the power supply had been opened and the power supply cord loosely dumped into the box.
The remote control and instruction manual were missing.
I did not buy a used or repackaged item from Walmart. It was not advertised as repackaged/used.
I bought the item from Walmart, I paid Walmart, I expect a refund from Walmart, they finally sent me a return label and said the timing and amount of my refund would be determined by Ktaxon. Ktaxon sent me an email asking what the problem was. I shipped the item to Ktaxon today, and now am waiting for action.
My impression of the outfit is that of a basement operation staffed by illegal aliens who think nothing of shipping out whatever they have laying around.
I bought mini Ktaxon wireless keyboard with touchpad from Walmart . It has no technical information with it. The paper has just few basic info and nothing else. Would not recommend for anything expensive.
My package was never delivered!
Ordered a chair online from Walmart. It came without instructions or a parts list. It has several parts so I want to make sure I put everything on right. Called customer service and they said it would take 48 hours to email the instructions....I have everything placed out and now I have to wait. not happy!!
I recently purchased two 38" guitar cases which were delivered to my home. Upon opening the package one guitar case was fine, the other had one zipper missing the metal piece you pull to open the side of the case. There wasn;t even the piece in the bad. It gets better, the same case has two zippers and the one remaining when I tried to pull it the little metal part came of breaking the piece holding it to the zipper. I called Walmart and they said I have to deal directly with Ktaxon which they gave me their phone number. When I called and gave them the order number, my name, address, phone number they said they would send me an email regarding the return/refund policy. I received the email the next day and long and behold now the wanted me to take a picture of the damage zippers. I took a picture but I didn't know how to send it. I'm not great with computers and cell phone, I'm 81 yrs. old. I never thought I'd have such a problem. I called Ktaxon to explain my delemia, they sent and other email saying that they would offer me 50% refund. Now after several days of back and forth to Ktaxon and Walmart I got pissed. I called Walmart and spoke to someone in the com. department and I read the 3 email I received from Ktaxon and finally I settled for a full refund back to my account. I complained to the representative about the mess of trying to resolve this issue. I asked why I couldn't take the guitar case back to Walmart store. The representative apologized and said Walmart is in the process of changing their police so that people as my self would could take effective items back to Walmart and not having to deal with the actual company. I said if that change takes place it would be a good thing for Walmart customers and avoid what I had to go through.
Worst service ever. I cancelled my order days before shipping and they shipped anyway and charged my account. Now they say I have to pay for return shipping to get my money back. Walmart says it is Ktaxon and Ktaxon says it is Walmart. Come on folks, someone needs to take responsibility for ignorance.
I bought an X96 Mini Android ?Box to stream TV etc.
I need technical support for the product (some firmware). They are nowhere to be seen. What kind of tech company doesn't post the software for their product?
If you buy their electronic products understand you'll get no support, no software, no parts, and no information about the product. If anything goes wrong you'll probably just have to recycle it.
I think this company is a big farce. I placed an order . Walmart said shipped. When you track it it says left at front door in the morning. Then I can't see but Walmart says delivered at 11. Then says returned to sender hours later. I can't see that. When you try to contact them direct guess what. I will wait two days if no response I an going to call Walmart corporate office advise do not allow them to sell on Walmart site or I will not use them any more.