Based on 30 customer reviews Ktaxon is rated 1.2 out of 5. They have been selling on Walmart Marketplace since 2016. They sell Ktaxon, Zimtown, ZOKOP, Kshioe and Marswell products in Auto & Tires, Home and Electronics categories.
They took my order and my money.Item never arrived on due date. When call they said it was backorded and they didn't ship and they didn't know when they would.I've asked for my money back four times. Nothing. A month has gone by and still waiting. I ordered through WalMarts online service so I thought they would back me up. No. They don't back up their name as they said it was a third party I ordered from. Not worth one star .
Ordered a digital picture frame from Walmart.
Over a week later the frame arrived. It came from Edison, N.J.
It was obviously a repackaged item with some items loose in the box.
The little box containing the power supply had been opened and the power supply cord loosely dumped into the box.
The remote control and instruction manual were missing.
I did not buy a used or repackaged item from Walmart. It was not advertised as repackaged/used.
I bought the item from Walmart, I paid Walmart, I expect a refund from Walmart, they finally sent me a return label and said the timing and amount of my refund would be determined by Ktaxon. Ktaxon sent me an email asking what the problem was. I shipped the item to Ktaxon today, and now am waiting for action.
My impression of the outfit is that of a basement operation staffed by illegal aliens who think nothing of shipping out whatever they have laying around.
I bought mini Ktaxon wireless keyboard with touchpad from Walmart . It has no technical information with it. The paper has just few basic info and nothing else. Would not recommend for anything expensive.
My package was never delivered!
Ordered a chair online from Walmart. It came without instructions or a parts list. It has several parts so I want to make sure I put everything on right. Called customer service and they said it would take 48 hours to email the instructions....I have everything placed out and now I have to wait. not happy!!
I recently purchased two 38" guitar cases which were delivered to my home. Upon opening the package one guitar case was fine, the other had one zipper missing the metal piece you pull to open the side of the case. There wasn;t even the piece in the bad. It gets better, the same case has two zippers and the one remaining when I tried to pull it the little metal part came of breaking the piece holding it to the zipper. I called Walmart and they said I have to deal directly with Ktaxon which they gave me their phone number. When I called and gave them the order number, my name, address, phone number they said they would send me an email regarding the return/refund policy. I received the email the next day and long and behold now the wanted me to take a picture of the damage zippers. I took a picture but I didn't know how to send it. I'm not great with computers and cell phone, I'm 81 yrs. old. I never thought I'd have such a problem. I called Ktaxon to explain my delemia, they sent and other email saying that they would offer me 50% refund. Now after several days of back and forth to Ktaxon and Walmart I got pissed. I called Walmart and spoke to someone in the com. department and I read the 3 email I received from Ktaxon and finally I settled for a full refund back to my account. I complained to the representative about the mess of trying to resolve this issue. I asked why I couldn't take the guitar case back to Walmart store. The representative apologized and said Walmart is in the process of changing their police so that people as my self would could take effective items back to Walmart and not having to deal with the actual company. I said if that change takes place it would be a good thing for Walmart customers and avoid what I had to go through.
Worst service ever. I cancelled my order days before shipping and they shipped anyway and charged my account. Now they say I have to pay for return shipping to get my money back. Walmart says it is Ktaxon and Ktaxon says it is Walmart. Come on folks, someone needs to take responsibility for ignorance.
I bought an X96 Mini Android ?Box to stream TV etc.
I need technical support for the product (some firmware). They are nowhere to be seen. What kind of tech company doesn't post the software for their product?
If you buy their electronic products understand you'll get no support, no software, no parts, and no information about the product. If anything goes wrong you'll probably just have to recycle it.
I think this company is a big farce. I placed an order . Walmart said shipped. When you track it it says left at front door in the morning. Then I can't see but Walmart says delivered at 11. Then says returned to sender hours later. I can't see that. When you try to contact them direct guess what. I will wait two days if no response I an going to call Walmart corporate office advise do not allow them to sell on Walmart site or I will not use them any more.
Never again will I buy from ktaxon. I wanted to return the item I bought for my husband because I didn’t know he already had a car buffer. Ktaxon told me to keep the item or try to sell it or give it to a family member because it would cost to much time and money to ship it back. They said if I still wanted a refund that I would only get 85% and I would also have to pay for a restocking fee. They said they don’t refund for items that are not the sellers fault_ What a bad way to do business.
My order arrived BROKEN - done with this!
Ktaxon did not respond to my e-mail for a return. I could not find a contact number for them so I contacted Walmart where I purchased it from on-line and in less than a minute I was issued a full refund from them for the product. The number I called at Walmart was 800-966-6546. They were most helpful as Ktaxon ignored my request.
Terrible customer service. I've been waiting for a response for almost 1 week. They offered 30% on a brand new item!! Negotiating refund, the purchase price should've also been negotiable!!
Don’t do any business with ktaxon they r scammers. They r bulshit. No coustmer service no answers only bulshit what they show on sit in real totally different only bulshit these MF.
F them piece of shit
Hi Ktaxon is a scammer company don’t do any perches or business with this company they’re bunch of liers.walmart also part of that ugly and sheady business. I make order on there site and pay every thing after 30 days didn’t receive any thing.i call Walmart.ca more then 12 time they didn’t help me .any bulshit company can sell there products on Walmart.ca . After 30 days no guilt no compensation only talk talk bulshit they r piece of shit.KTAXON SHIT KTAXON SHIT KTAXON SHIT
Received my package in a timely manner... BUT...no manual in order for me to put the doggone thing together. I called Walmart, who was unable to help me (like at least send me a link so i can download the manual). Called Ktaxon, and the Rep listened to my story... I thought she was going to say, ok...here's a link... NOPE, she told me she'll pass the information on to her Supervisor. And...today is DAY 2. I am absolutely very upset!!!
Transported quickly...There were some minor problems on the way, but it was resolved in a friendly manner via email..I will come again！
This company is also known as Strong United. The complaints are the same. Walmart is not doing anything about this company!
I just bought an egg incubator with an automatic egg turner. I took it out of the box put in my eggs plugged it in and its been a week and I am not sure if the turner is actually working. It is suppose to turn the eggs every two hour but it seems to me that it is in the same spot all the time.
I order an adjustable medical shower chair, trying to return it is a nightmare I guess this how they make their money, they tell you that they will contact you with in 24 hours via e-mail, I am still waiting after Two weeks, and you can't get hold of anyone.