Based on 82 customer reviews Ktaxon is rated 1.1 out of 5. They have been selling on Walmart Marketplace since 2016. They sell Ktaxon, FCH, Zimtown, VALUE BOX and Leadzm products in Office Supplies, Shop by Brand and Home categories.
Ktaxon contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting Ktaxon. Their contact information including business name, phone number, address and email might be available here. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
This company is not helpful at all for canceling orders ,I ordered a cargo hitch and canceled immediately after ordering it due to the fact it couldn’t get here in time for me to use it and the website said it was still processing. Yet the company sent me an email saying they couldn’t cancel it and to just keep it or I could refuse to sign for it and they will only refund me when they get it back. Who even signs for orders these days? and they did not give me that option upon ordering Yet it’s not scheduled to be here for 2 weeks if it was delivered! This is horrible customer service and seems to me to be a shady company ! BE WARE CONSUMERS
I bought a makeup vanity. There was no damage on the box it was shipped in, so it must have damaged before in went in the box. They tried to give me a $10 refund on a $169.00 table. I said no so they upped it to $40. DO NOT buy anything from these people. They wouldn't even get one star from me except you must give at least one to post review.
bought a entertainment center through walmart and this company was the seller. they shorted us 10 specialty screws to put the stand together. when i contacted them and sent multiple pictures and the item number like they asked. their response was well offer a $20 refund and you can keep the item if you want to get the screws from your local hardware store!!! i cant get them its a specialty screw for the stand. its 10 small screws they can easily send out to me but ive gotten nothing but a hard time from them. id give them no starts if i hadnt been forced to!
I ordered a fully automatic portable washer that has a short drain hose, has to stay level with the floor in order for it to drain because they forgot to add a pump to drain the water into the sink and a long enough hose. They also give a very short water hose that has to hook up to a smooth, long faucet end. The only faucet that I have is my kitchen sink. I put the washer on my walker with a seat, hooked it up to the sink but I don't have a floor drain so the drain hose came half way up the washer which was about 1.5 feet up. It wouldn't drain. I went to take a look at it because it wasn't any higher then the specifications and I got blasted with water down my legs and all over my floor. Now they are giving me a hard time about returning it.
This doesn't deserve any stars!
I ordered a bunk bed and all of my screws are old anyone else had this problem. I hope the handy man can put it up.
A Ktaxon Elegance White Dressing Vanity Table & Stool was ordered. It was not very sturdy, and the wood cracked very easily when you assembled it with very little force. Screws to assemble it with were also missing. The assembly directions sent with it stated if you had pieces missing or issues with the order to contact Customer Service by phone or email. But, no phone number or email address was provided. It took a long time on the internet to find this information. Contact is still trying to be made.
bought a computer chair mat from ktaxon first delivery date was one week now it has been over 2 weeks
it is a shame.
I ordered an antenna rated at 180 miles receiving ability. (Due to curvature if the earth, no such distance is possible) UHF & VHF are both line of sight. I got a box full of parts, a packing slip and no instructions on assembling this into an antenna. I called Walmart who called them to have instructions sent to me. They sent instructions on assembling this box of parts into a couch. I ordered an antenna, not s couch! Idiots.
Do not buy from Ktaxon.
I bought driveway solar lights and out of 168 lights 22 failed within the first three weeks. When contacted they say they have refunded money, but no refund. Then they say that they have sent more lights, but no lights.
I ordered a make up organizer and still do not have it 2 weeks later cannot contact this company
bought a gaming chair for my 14 yr old unpacked it and put together instructions were very easy to follow, mostly. 3 days later the chair breaks on him. the back supprt has completly broken at each welded area.
Be advised this company has many claim against them in BBB in california. The company can not be located. They do not back up what they sell. Be aware. If I do not get my refund I will dispute it on my charge card and bid farewell to Walmart as well.
This company products are inadequately built, and the customer service is an all-starred cast of bumbling idiots. Shame on Walmart, Wayfair and any other companies that distribute the Ktaxton house of dumpster trash.
Ktaxton, deserves No Stars. You lucked out we are forced to render a star.
On June 5th I ordered a make up organizer, I received my order on June 20th, but it came broken by one of the corners
Please I need to replace it.
This company advertised a gaming chair to be comfortable and good quality, also available to return at Walmart, once arrived the leather had 2 tears in different locations, the chair is very uncomfortable and worst of all they send a return bar code then Walmart turns you away
I purchased a patio set May 26th and got my order June 5th but only part of my order. When I emailed them they said there was a second order being shipped. It is June 18th and I still do not have my order. I have complained to the BBB and Ktaxon responded with same thing they told me AGAIN the shipping label will be updated in 2 days and if I dont receive it to call them. I called them and get the same response to call during business hrs but no hrs are provided. DO NOT ORDER FROM THIS COMPANY! SCAM IS ALL I CAN SAY
scam..showed 2 nice chairs for $40 and sent put together smelly CRAP for something I cant even tell what its supposed to be with a hundred..not kidding..pieces! JUNK and scammers cause I went back and the price for the chairs was tripled and they were sold out!
I ordered a product that was over a hundred dollars and it arrived in a damaged box and without assembly instructions
ordered one item received a different one, been trying to return the wrong item and get sent the correct one for the last week every day unsuccessfully. this is the worst service ever, don't ever order anything from this company. i haven't even been able to get a credit on my credit card. and the most screwed up situation is that after they made the mistake, they won't even considered dealing with it unless i accept a membership for which they want to charge me $1 and want them to give them a credit card number, they have the guts to say is refundable. how stupid do they think I am.