Based on 48 customer reviews Ktaxon is rated 1.1 out of 5. They have been selling on Walmart Marketplace since 2016. They sell Ktaxon, Zimtown, FCH, Glarry and Baofeng products in Office Supplies, Shop by Brand and Home categories.
Ktaxon contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting Ktaxon. Their contact information including business name, phone number, address and email might be available here. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
Ktaxon is the most UNETHICAL company I have ever ran across in my life. This company does NOT deserve business and Walmart should exclude them from their supplier list IMMEDIATELY! I am currently in a dispute with them for a product I ordered, only to find out they (Ktaxon) stopped/cancelled delivery of the item. When I contacted them via Walmart, they (Ktaxon) stated the item was (OUT OF STOCK), However they "Charged" my credit card for the item that they claim was Out of Stock. They emailed me stating, item was Out of Stock and to save me time, they could "Cancel" my order and "Refund" my money. I IMMEDIATELY replied: "YES, CANCEL MY ORDER AND REFUND MY MONEY NOW!" After receiving this message/information, I had to immediately find another supplier for the very same item, as I desperately needed the item to be delivered in a few days. I found the the same item via Amazon from another supplier, so I ordered the same item again to meet me critical time constraints. I then, receive another email from them (Ktaxon) stating: Item was "IN STOCK" and already shipped. I explained to Ktaxon, I have already ordered the item utilizing another company; however, they claimed (lied) that I did not contact them in time. What a bunch of garbage!!! I have email date/time stamps of the actual timeframe and messages back and forth so they KNOW I told them on time to cancel my order and refund my money. So in essence, they are VIOLATING LAW clearly spelled out by the Federal Trade Commission, falling in the category of "UNORDERED MERCHANDISE) and REFUSING to provide me a refund! If I could rate this company -100+, I would! They are Fraudulent, Unethical, and COMPLETELY Dishonest!!! BUYER BEWARE!!!
Ordered a clearance item for $57.00 a computer laptop desk from ktaxon through Walmart online website as a guest. The desk came in the mail but not the desk I ordered. Went to return the item to FedEx said that would be $80.00 dollars for shipment. I said no way will just donate the desk to goodwill. However, I tried to contact Walmart and Ktaxon through the website with no luck. I would have research Ktaxon company before ordering to see if it had complaints. My fought, I will just have to take the lost. By ordering from Walmart I thought everything would be safe. I will never order anything from Walmart or third party Ktaxon company. I will be canceling Walmart credit card for during business with a shady Ktaxon business. Walmart organization cares nothing about the customers because you know this Ktaxon company is cheating customer and stealing from the customer/Walmart is not doing anything about as long you get yours.
I ordered a wardrobe closet and pieces were missing so I returned it
I received it June 23 and returned it June 26
I still have not received my refund and the company claims they issued it but they would not provide the information to me to give to my bank to track the refund.
I am reporting this company to the BBB.
I DO NOT EVEN WANT TO RATE THEM WITH 1 STAR BUT IT DID NOT GIVE ANY OTHER OPTION.
DO NOT ORDER FROM THIS COMPANY
This company is CRAP. They are liars, swindlers, and have no business working with the public. My husband and I bought mats for our computer chairs and one did not show up. We have been emailing back and forth with them for a month trying to get our missing mat and they are just running us around in circles. These people are just awful and Walmart should stop doing business with them. AVOID KTAXON at ALL COSTS. They deserve no stars but I'm forced to give at least one.
When opened one corner was not sewn or ripped, not satisfied, please advise how to return or send replacement.
Llego mi producto y está usado es un gazebo para party’s y aparte de venir todo con moho al instalarlo se quebró es un muy mal producto
My portable closet came today, but NO instructions!
I cancelled my order IMMEDIATELY after ordering something. This fake company ignored my cancellation and shipped the item 48 hours later. I refuse to believe that they did not get my cancellation. They sent me an email suggesting that I keep the item. If it was an expensive item, I would sue the heck out this fake company!!
First, they sent the wrong item when the box was clearly marked on the outside. Then after contacting Walmart and not getting a response for 4 days I reached out myself and kept getting hung up on and customer service was very unprofessional. Every time they said it would be 24 hours to get another response. They told me my only option was return it and buy another one so I went through that hassle after trying to communicate with them for a week and tried again only to get the wrong item AGAIN. I would NOT recommend hassling with this seller!
What a horrible mess. Ordered a wooden tripod lamp. TERRIBLE minimalist instructions. Nothing matched the drawing..which was pitiful. No way to assemble the thing. I wish I had read the 100 percent terrible reviews about this company. It looks as if they do not care about their reputation. Which begs the question "why does Walmart continue to use this company?" That will teach me not read the reviews. CAVEAT EMPTOR!
Ordered product, and got a confirmation that it was delivered... but to the wrong State. No signature required. How do you even track it? What a joke. Do NOT buy ANYTHING from them. I wish I would have seen these reviews earlier.
I have been trying to cancel an order with this company, and the website will not let me make a cancellation. Why can't I make a cancellation? I will not be ordering with them again.
I ordered two sets of metal wire shelves. Both were very low quality and flimsy, but one was clearly used and repackaged quite poorly. Some parts were broken and others missing. The black paint was damaged by the lack of packing inside. NO response to my email to them and little response from Walmart. I would not choose to purchase anything from this vendor in the future.
They only get one star ad that is the minimum!!!!!!!
DO NOT purchase from this 3rd party seller. They did not provide all necessary parts, They REFUSED to refund us. They INSIST on sending replacement parts, however the issue is a manufacturing error. Holes to place screws in are missing. Sending replacements does no good if there is no place to secure replacements in to. When emailing customers they send automated responses and DO NOT read the consumers email. Purchase from someone else, spend the extra $5.00 buying from these people are not worth your money or time.
I ordered a desk and they didnt include all of the parts. I called four times now and they still won't ship me parts. Will be disputing with my cc company since I cannot get help.
Don’t waste your money! Ordered bunk beds, no hardware to assemble them in the box. Customer service will take your information to create an escalation ticket but will not follow up. You will regret your purchase. Walmart should stop selling thier products!
Do not buy anything from Ktaxon because if you have to return the product for any reason you have to pay for shipping. The service is very bad.
Horrible Company. Item came used. Broken parts. Unclear directions. Battled back and forth via email about a return and refund. Only got partial refund. BBB has 7 official complaints in the last year. Most unresoleved by company. Should get zero stars and a class action law suit. Make sure you post reviews of items so others wull know how this company works.
They took my order and my money.Item never arrived on due date. When call they said it was backorded and they didn't ship and they didn't know when they would.I've asked for my money back four times. Nothing. A month has gone by and still waiting. I ordered through WalMarts online service so I thought they would back me up. No. They don't back up their name as they said it was a third party I ordered from. Not worth one star .
Ordered a digital picture frame from Walmart.
Over a week later the frame arrived. It came from Edison, N.J.
It was obviously a repackaged item with some items loose in the box.
The little box containing the power supply had been opened and the power supply cord loosely dumped into the box.
The remote control and instruction manual were missing.
I did not buy a used or repackaged item from Walmart. It was not advertised as repackaged/used.
I bought the item from Walmart, I paid Walmart, I expect a refund from Walmart, they finally sent me a return label and said the timing and amount of my refund would be determined by Ktaxon. Ktaxon sent me an email asking what the problem was. I shipped the item to Ktaxon today, and now am waiting for action.
My impression of the outfit is that of a basement operation staffed by illegal aliens who think nothing of shipping out whatever they have laying around.