Joybuy Marketplace(Express)

This company is a scam . The product I bought was junk I canceled my second order and can't get my full refund. I did get one third of my refund . If anyone is thinking of buying here read all the reviews you won't have any problem finding negative reviews if I could give a negative 5 stars I would

I ordered a 3 ft tall flamingo skeleton from Walmart! Was this not the case. It was Joybuy. After 4 weeks I got a 6 inch tall crow and a deer christmas ornament. I have left them emails but after reading these reviews I probably won't hear from them. I am disputing this on my cc and will be contacting walmart. Horrible company and I have never liked walmart so this is the icing on the cake, no more walmart!! Not a one star at all but this is the lowest rating they allow you to pur! 0 IT IS!

They appear to have deceptive business tactics, tell customer items are shipped from California, which is reported through Walmart app.

Items are really shipped from china, as far as o can tell.

I attempted to contact California office, just a long recording about how to return or request tracking.

Every response is through email.

I'm sure I'll get my order but much late. Just don't like being lied to.

If they were up front about shipping, I would have still purchased.

Thought you Asian community was about honor and face.

Item purchased July 17th 2023

3 days to process item.

July 20, 2023, 1:10 pm

Shipping Partner: DING HONG

Shipping Label Created, USPS Awaiting Item

HOUSTON, TX 77064

Picked Up by Shipping Partner, USPS Awaiting Item

HOUSTON, TX 77064

Left facility on same day

July 20, 2023, 11:10 am

Arrived Shipping Partner Facility, USPS Awaiting Item

HOUSTON, TX 77064

July 20, 2023, 3:10 pm

Shipping Partner: DING HONG

Ding Hong picked up package same day July 20th at 3:10 p.m. .

Departed Shipping Partner Facility, USPS Awaiting Item

HOUSTON, TX 77064

July 20, 2023, 5:10 pm

Shipping Partner: DING HONG

Same shipping partner leaves facility at 5:10 p.m. same day July 20th 2023.

Accepted at USPS Facility

HOUSTON, TX 77032

July 28, 2023, 8:27

Delayed for 8 days stuck in Houston Texas. Picked up on the 28th post office.

Arrived at USPS Origin Facility

HOUSTON, TX 77032

July 28, 2023, 9:27 pm

Leaving Post office in Houston Texas at 9:27 heading to New York.

Preparing for Delivery

In Transit from Origin Processing

August 2nd estimated time of delivery anytime by 9:00 p.m. . 8 days delayed before package is found. In the hand of shipping partner DING HONG. A total of 18 days waiting for a package they should have taken 3 days to deliver when everything was sent out on the 20th sat in the shipping partners possession for 14 days. And no one knew where my package was no one kept track of it. I know August 2nd I will receive my package if it doesn't get lost. This is the second time I ordered the same package it's the second time it got lost in delivery and was delayed 18 days. You need to change your shipping partner and have a better way of tracking the package.

Absolute scam. Avoid at all costs.

I wish I could give them negative stars. As soon as I ordered one of their items from Walmart, they changed the delivery date from 3 days to 3 weeks. So I cancelled. I received an email that I’d get a refund in 3-5 days, yes it was already fully charged BEFORE shipping, which never came. When I contacted Walmart they said it was already shipped before cancellation, which was flat out lie. They never refunded, never shipped, but luckily Walmart handled it for me, giving me a promo code. Even tho I appreciate that greatly, it wasn’t their problem and Joybuy should be responsible !

Disgusting people/company and Walmart is that much worse for dealing with them. They ALL kept my money and refuse to CONTACT me. Zero rating for sure. RIP OFFS

Horrible. Don’t buy from them! I give them a zero.

I ordered an electric teapot with a duster cover ; the dust cover came but NO tea pot ! I contacted Joybuy and still no response ! A tiny little piece of green plastic is not worth $7.69 !! The item ( tea pot ) was on a clearance sale !

Either they need to get my tea pot here or make a FULL refund !

I will never buy from Walmart if this companies name is on the site !

Very poor service! I never got my purchase and I'll never recommend this company to anybody! 0 rating!!!

I ordered a 100 piece decor set with the tired tray December 20, 2022. I received 5 decor items. I have contacted Walmart 5 times, they keep saying JOY BUY will contact me with in 48 hours. I have never heard from them except once, saying my order has been shipped. I want even give them 1 star because this is the worst company to buy from.

Ordered a gift on 12/5/22. I never received it. I left several messages and no one would ever contact me back although I would get an email from Walmart saying the seller would be contacting me. Today is 12/24/22 it still says delayed with no way to get a refund on the app. Very frustrated and annoyed.

The seller not only still not ship my parcel out, but also ignore my messages. Bad service.

Purchased 3 telescopes they sent me pore something I emailed them along with photos they made the item more money then refunded they would not send me my original item they are JD.com, Inc., also known as Jingdong (Chinese: 京东; pinyin: Jīngdōng), internationally known as Joybuy and formerly called 360buy, is a Chinese e-commerce company headquartered in Beijing. Owner Liu Qiangdong (15.8%) Walmart (10.1%) Tencent (2.3%) so walmart owns shares shame on you walmart for allowing this company to cheat your customers

Very poor shipping ! My order for suction shower head holder has been on delay since Aug .3rd in ILL . ? WHY !! No way to cancel or get my refund !

Ordered an item through WalMart from this company on May 7th, which I still have not received. Tried to email the seller numerous time and of course they give you the run around. They reply without answering any of the question I have asked and word the email in a way that makes it sound like you are being scammed, using words that they think make them sound professional. They have an address listed in Irvine, Ca, obviously this is not where this item is coming from. Terrible. I have second thoughts about ordering from the WalMart, especially if they deal with these types of businesses. I'm taking the one star I left just so I can get this posted and giving a big fat O.

I really need the option for a negative 10 review rating. Shame on Walmart for hosting Joybuy Express. Their business practices are slimy and fraudulent.I have never encountered such shoddy customer service.

In March, I ordered 12 spring wreaths, for my church. Delivery by Easter was promised. It was not fulfilled as indicated. I tried to cancel the order but was told it was not possible because the items were "in transit". I was originally told the order was to be delivered by DHL. When contacted, DHL could not assist. Then I was told that I needed to contact my local Post Office to make arrangements for delivery, as the order was too large to be delivered on the regular route. The post office had no packages and the tracking number provided was not valid. There was more of the same over the next two months. To date, I have received 3 of the 12, none of which we could use. The 3 received were very poorly packaged. I didn't open the packages, wrote "refused" on the outside and took them to the Post Office. Still no refund for all. One of the packages I refused showed up at my door AGAIN!. There is no way to speak to Joybuy. You must leave a voicemail or email them. They do respond, although the English is very poor and they seem to have trouble comprehending my email requests. Here I am nearly two months after placing the order, and still no resolution. We have exchanged 15+ emails. AVOID THEM AT ALL COST!

I have ordered same item twice. First time never came tracking said delayed for weeks canceled order. I then re-ordered same thing says shipped but delayed for ever. Why do they sell on Walmart. Never ever ordering from them!!!!!!!

They never resolved the issue. Stop emailing me if you're not going to send smaller earbuds like I keep asking for

ordered a digital clock, and it came without instructions how to set it. Very hard to try and figure this out. I would never buy from this company again. I do not understand why a company like Walmart would have dealings with them.

ZERO RATING IF POSSIBLE