Based on 295 customer reviews Joybuy is rated 1.0 out of 5 stars. They have been selling on Walmart Marketplace since 2018.
Joybuy cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting Joybuy. Their contact information including business name, phone number, address and email are unavailable. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
I'd say skip Walmart on-line entirely as well as JOYBUY'
Order of a simple $10.00 watch strap has not arrived days past promised arrival'
Order was placed as they have my cc# but no record of order
Contacted Walmart. Twice
Promised a call back in 1 Minute it has been 30
do not buy! This seller is fake, all are fake and shoddy products, there is no guarantee! Follow the dog for sale!
I ordered garden gloves from you. Never received them.
Wal Mart should drop you
Ordered small kitchen scale. Everything is in Chinese including the weight units of measurements.
Ordered mini-chain saw. Order delayed, Walmart canceled my order. I ordered a similar product from eBay since WalMart canceled my order. Without any email notification, Joybuy saw arrived, then eBay saw with purchased warranty arrived. and I decided to keep it. WalMart store refused to accept Joybuy saw back; it wasn't their product. Joybuy said they would email shipment order for return of the saw. Nothing happened. I will not pay my charge card if the bill comes up: they said the payment would be cancelled. I'll see next credit card charges. I don't need two mini-saw! Lousy deal & WalMart should clean this up. ZERO STAR RATING EVEN THOUGH NO zero-star rating is available.
Not happy with this company. My order has been sitting in Los Angles for two weeks. The post office is waiting for it. The company will not try and find out where it is, or refund my money. So, I will go to my bank and have them take care of. They have taken my money and not delivered my order. To me this is fraud.
I had a similar issue . I keep it short.
Item I got had a large sticker .but what I git was no where close.. walmart said refund. I said no thanks hung up I got a replacement item with another company I received what ordered right size came in good amount of time
Now joybuy I waited over a month before I got item which was a extra small. I saw reviews some got refunds over a month later others didn't or didn't bother trying that's me. Walmart get your brains out of your southern region and drop these bozos !!!!!
This CHINA company sucks!! didn't know as buying from the Chinese. Said shipped from CA--been a week tracking number still shows in CA and its been a week
Horrible customer service. Sold counterfeit Pokemon Cards. With significant effort, Joybuy and Walmart stood their ground and would not issue refund. They have both lost me as a customer. I wasted a dozen plus emails to no avail. This would have been smoothly handled by other retailers.
This company is a fraud. I ordered 7 items from them 2 days apart. They sent the incorrect items for 6 of the 7 and used a fraudulent tracking number different from the one they reported to Walmart (this makes it difficult to initiate a refund when the tracking is showing delayed). The product was sent under a different tracking #, which was of course the incorrect product. The one item they got right, was broken on arrival. I can't believe this company is allowed to sell to American consumers!
NEVER BUY AGAIN FROM THIS COMPANY. I have purchased a pet grooming, and was damage, I called Walmart to return it the item, I was told that I was going to get my money back from them, instead I received a bunch of excuses, asking for video and photos from the product. Unbelievable!
The product I bought did not function. Instruction page said 12month warranty. Joybuy said 30 days. Problem NOT RESOLVED.
They were impossible to deal with. They didn't send the product ordered and wouldn't refund. Don't order from Joybuy.
Ordered two pair of socks from these jerks. They do not know how to count because all they sent was one. Tried to get a refund or just what I ordered. They must have felt like I was screwing them because they wanted more information from me than when I bought them. As far as joybuy goes it more like a pain in the assbuy. If walmart uses companies like this. I doubt if I buy from either one of them!
Scam Seller. Sold counterfeit products and didn’t give refund. Stay far away.
I bought a fitness tracker from Joybuy on the 23rd of April. I was to receive it on the 4th of May. I did not receive it. I made an enquiry through Walmart. Walmart contacted them and was told that i have to wait another 7 days for them to try to correct the problem. Don't understand what "Correct the Problem" means. Whether i will receive the item by them or it will be shipped by them. I don't recommend this company to anyone. if i had the option of giving 0 star, i would have done that.
DONT buy from this company I bought a smart watch and it said it will come 3 months ago and it never came this company sucks they keep emailing me that it had been shipped and all that crap but that’s a whole lie.
Had no idea I was ordering from an outside seller. Should have paid attention. Placed and order from a product made in California... they sent me an email back saying they were shipping from overseas then gave me a Delaware number to call if I needed help and all it let's you do is leave a voicemail. Luckily walmart did refund my money for the item ordered from them as my item says its sitting in Los Angeles... only putting 1 star because I have to. AVOID THIS COMPANY.
FINALLY GOT A PACKAGE FROM THIS COMPANY (I USE THE TERM LOOSELY) I WASNT WHAT I ORDERED ! HAVE JUMP THROUGH HOOPS TO SEND IT BACK, (AT MY EXPENSE) BECAUSE YOU PEOPLE ARE INCOMPETENT ! MADE 2 TRIPS IN ONE TO YOU, MY FIRST & MY LAST ! THIS WHOLE CLUSTER WILL BE REPORTED TO WALMART ( SINCE YOUR A 3RD PARTY) AND TO THE BBB.
This was a terrible company. Ordered 2 dresses, looked nothing like the pictures. Material was terrible and size was way off. Had I known it was a chinese company I never would had ordered. I thought I was ordering from Walmart. Never again. Do not order clothing from this place. Tried to get a refund and return but they wanted pictures, no problem. Also wanted pictures of the package it came in, which I had thrown out. Now stuck with 2 dresses, I will throw out.