Based on 53 customer reviews Joybuy is rated 1.1 out of 5. They have been selling on Walmart Marketplace since 2018. They sell FOCUSNORM, Canis, Anself, Willstar and Multitrust products in Clothing, Shoes & Accessories, Home and Toys categories.
Joybuy contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting Joybuy. Their contact information including business name, phone number, address and email might be available here. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
Walmart is responsible for this company's poor service and quality. Who ever at Walmart allows them on their site should be fired.
I purchased their 72inches Children's swimming pool Blow Up Pool for Family Kids Backyard Foldable through Walmart and tried to return it but was told that because I did not have the original box that they would not take it back. i contacted this company and told them that when I filled it and my grandchildren started to play in it the sides keep falling in and it would not hold water. I followed the recommend filling level. I consider this a defect and wanted to return the pool and get my money back. all i got in my quest was an email address that was not working. I will never purchase anything from this company. It was bad enough they are price gouging because of Covid-19 but their product was also trash.
I purchased a $15 solar pool cover and got some sort of eye glass cleaner.. it is less than 2" long and looks like mini tongs. WTF Walmart? I'm on hold with Walmart chat, they want me to write to seller for a refund because it's third party seller. Walmart needs to take responsibility for what's sold on their website.
I'm waiting for a supervisor ~ 40 minute wait time. Lets see if they refund me.
As for the people above saying JoyBuy is a legit company.. what kind of drugs are you taking?... you're bloody high.
If you purchase ANYTHING from joybuy expect to get screwed.
I wish I had seen this site and reviews prior to ordering.
Walmart blows for allowing this to happen.
DONT ORDER FROM JOYBUY AT WALMART.COM DONT EXPECT TO GET A REFUND ON YOUR RETURN a message to Walmart. Com if you are going to allow companies like joybuy to sell under your website you should at least back up a return from joybuy when the screw ppl over i am not even going to give them a star joybuy isn't even worth a star
Product arrived and looked cheap. Did the return through Walmart site. Required the two items (shipped to me together) be returned separately. First refund was applied at the end of April. Its end of June and still waiting for second refund. I've sent messages through walmart three times now with no reply.
Do not purchase anything from this company through Walmart. I purchased two Joybuy bike helmets through Walmart.com and waited 3 weeks to only received 1 helmet but they claimed they shipped 2 helmets. I contacted them and I yet to receive a response. I even contacted USPS about the shipment and they said they only received the one package. If this is how Joybuy wants to do business then I will NOT purchase another item from them. Do Not buy anything from this company.
I should have just purchased helmets from Amazon like I always do. Joybuy don't even deserve 1 star.
I returned my items a few weeks ago & have not received a reply or my money back. I plan on reporting Joybuy to the BBB.
I ordered food safe Olive Oil mister... I received bra straps? DO NOT USE THIS COMPANY They charge your credit card immediately. Did not ship until I started asking question and very obviously shipped the cheapest item possible. WalMart was helpful in immediately issuing a refund to my credit card. My question is why is WalMart willing to risk there reputation of this SCAM of a company.
I would give 0 stars if that were an option. Twice I ordered a fitbit band from them. Twice I was told that "shipping was delayed" and eventually given a refund. Twice the band NEVER arrived. Seems like a scam and I'm not sure why Walmart allows it on their website. I wouldn't recommend ordering from Joybuy. Waste of time and money.
Do NOT buy from this seller!!! Wish I had read the reviews first. They are a SCAM! Wish I could have gave 0 star
Returned two items at the same time still waiting on one refund i think they think you will forget items came together they wanted them returned in two different packages make smh over 30 days I'm still waiting after several emails
Absolute joke, stay away, garbage, shame on Walmart’s for allowing them on their website!
Will never order from joybuy. I ordered light blue extra large shirts and they sent me pink medium size. Is the company color blind. I've been emailing them and no response. shocker huh? Walmart help center was amazing and helped. Give them a chance but tell joybuy to go to hell
Please boycott this store, the quality of the products they sell are very poor, and the products displayed are all copy and paste without quality, making the Walmart website look very low-end, rolls out of Walmart ！！！
Buyer Beware!!!! I have the unfortunate experience of having ordered from this seller. Not only did my item NEVER show up, the seller has also NEVER responded to any one of my emails. I decided to give Walmart a chance, I guess it's back to Amazon for me... where sellers actually work to rectify a problem! Good riddance...........
Ordered a dog leash on May 12 and cannot get someone to talk to me. It was to be delivered on May 22.
I am completely shocked. I received the masks. However, they were not delivered by the date promised. But, I am letting everyone know that this is NOT a scam (at least for my order). The company is legit but did a poor job with the stated delivery by date in their listing.
My dad called and asked me to place an order for him for a french fry cutter he saw at the warehouse he works at. He told me the name of the company so I just ordered it since it's what he wanted and his birthday was coming up. Normally I research 3rd party sellers but didn't. Needless to say the item supposedly shipped on April 16 from China yet never reached USPS as the tracking number was not a good one. Thankfully Walmart gave me a refund with no problems since I waited a month to get the item which never came, as well as contacted the company directly and got no response. I now see the item is still on the website but has increased significantly. Walmart needs to stop allowing them to sell on their site!
I placed an order on May 2nd. Order number is #3952073-920818.
I was supposed to get this order delivered on May 21st as per order tracking on Walmart. But I didn't receive it. I am totally disappointed with this. Please let me know what happened.
FALSE ADVERTISING, TO THE POINT OF BEING A CRIMINAL ORGANIZATION, DO NOT BUY FROM THIS COMPANY . You will get rip off.