Based on 23 customer reviews Joe's Factory Outlet is rated 1.0 out of 5. They have been selling on Walmart Marketplace since 2016. They sell TROY BILT, MTD Products, Hamilton Beach, MTD and Sun Joe products in Patio & Garden, Home Improvement and Industrial & Scientific categories.
Joe's Factory Outlet contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting Joe's Factory Outlet. Their contact information including business name, phone number, address and email might be available here. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
This is a follow up on my previous review of Aug 25, 2020. The defective Troy-Bilt lawnmower that I received turned out to have additional defects beyond the bent rear axle adjusting lever described in my initial review. The front axle is held by two large plastic molded pieces. Both of these pieces were broke and required replacement. Also the grass bag that was included in the box did NOT fit the mower. The local Troy-Bilt dealer replaced the rear axle, grass bag, and the two damaged plastic parts that hold the front axle. It is very clear that Joe's Factory Outlet also known as SMJ is knowingly shipping defective broken junk. It is also clear that they are flagrant rip-off artists who should be fined and jailed. They have been a Walmart vendor since 2016. Walmart is also a participant in this fraud because they are still allowing them to continue selling under the Walmart name after many customers have registered their complaints. Ratings should be a negative 5 for Joe's and not very high for Walmart.
Bought a $1500 Troy-built riding mower on Walmart/Joe's Factory Outlet site...they bill your card immediately upon placement of order. After 2 weeks it has become apparent there was never any order....they just sent "your order is on it's way !!" emails. Now I learn you cannot cancel an order because of a legality ...they have "outlet status" and nothing is returnable. I am out $1500, no mower, and no expectations for any in the near future. How does this happen in America?? STEALING has now become even more legal, thanks to you, Walmart !!!
*I WOULD LEAVE A ZERO IF I COULD*
I have never in my life been able to afford a brand new riding mower. Found one on Walmart.com after Lowe's screwed up the sale that was pending on one of theirs. So I purchased it from Walmart. Arrived in a wooden crate - only one man on this delivery, via Estes - my son in law had to help him unload and unpack the mower. I rec'd NO owners manual, NO spare key, NO NOTHING. i called Walmart customer service. They contacted Joe's. I did not have the manual so did NOT know how to use "mow in reverse". Joe's said a technician would contact me, and 2 days later she did. By then my son in law had figured it out. But I told her that I still did NOT have an owners manual. She sent me one (photocopied). Reading that, I realized that there were OTHER things I was supposed to receive. One of them is the SPARE KEY.
***THIS POOR CUSTOMER SERVICE IS INEXCUSABLE*** i WILL NEVER MAKE ANOTHER MAJOR PURCHASE FROM WALMART EVER AGAIN! NEVER FROM JOE'S!! SPENT NEARLY $1,800 FOR POOR SERVICE!
i read and agree with the above reviews. The same thing happened to me. Do not buy any of Walmart.com products if are coming from this company. You will be sorry. Shame on Walmart for doing business with them.
Today I received a Troy-Bilt Self Propelled lawnmower Model #12AVB2RQ766 also known as a TB270XP from "Joe's Factory Outlet" 2424 Norwood St SW Lenoir, NC 28645 This mower was new but has a damaged Rear Wheel height adjust lever that is part of the rear axle assembly. It is severely bent and pressing strongly against the rear wheel. When viewing comments on "Joe's Factory Outlet" web page, I found that several other Walmart customers who bought the same mower from "Joe", had exactly the same problem and posted pictures showing the bent lever damage. The shipping box was not damaged. The box had been opened and was not factory sealed. The accessories bag had been opened. There were two identical manuals for the Honda 160cc engine on the lawn mower. One was in the accessories bag and one was loose in the box. This makes me believe that "Joe" may have sold this mower to me while knowing that it was damaged. I suspect that it was a mower that had been returned to "Joe" because of the damage. As others have said, Walmart needs to eliminate vendors like this who give Walmart online sales a bad reputation. On "Joe's" website other customers complain that their emails and phone calls are not answered. We will see if that hold true for me.
SJM Re-Commerce (AKA) "Joe's Factory Outlet" (AKA) "Snow Joe's + Sun Joe's Factory Outlet" @ 119 US 46 in Lodi NJ the Store front Ph# 201-728-6881 "Hal" LIAR & Con-Man
Adam Customer Service NJ Ph# 347-882-3575 Co-artist, LIAR & Thief !!
Judy Warehouse North Carolina Ph# 704-213-7319 ASS KISSER LIAR & THIEF Con-Artist
Owner Maurice Greenberg, Greater NY is a Con-Artist, LIAR, THIEF, Gang Leader, MOB Leader, Defrauding, Stealing, Coning you Out of $$ Selling Refurbished Used Trash, You can find him on Linkedin!!
BEWARE DO NOT BUY ANYTHING !! From any Site With the Different names Listed Above !! They Keep Changing Names Because They Are Thieves!!!
Give Them a Call tell them What you Think of Them !!!!
WALMART PLEASE REMOVE Them From Your Vendor List they Are Making You Look Bad and Are A VERY DISHONEST Business !!!!!
This is not how I should be treated - so I’ve contacted Walmart and they are working on a solution - however we all need to alert Better Business Bureau or Consumer Affairs !!
need to return damaged Troybilt got it today as 7/17 2020 .Where to return?
Shame on you Wal-Mart for allowing these crooks to infiltrate your Marketplace! I have waited 2wks for a weed eater that has a shipping label but has never been sent to UPS. However the SOBs didn't waste anytime billing my bank acct for the 135.00 dollars. Have called wal mart and now waiting 2 days for a reply from the company. Will wait 2 days then I am calling wal mart back, because of previous posts here, I am sure I will not be hearing from this company.
Rated a 0 if I could this company is a trip off that sells shitty lawn mower equipment and who knows what else. My mower broke after 1 use I tried to contact the company and they basically said it's my problem now. I can't believe Walmart uses their service
Mower arrived obviously refurbished. It was covered in dirt and grass clippings. It was missing parts. Oil was leaking all over the place. The air filter was soaked in oil. I immediately put it back in the box and shipped it back. Hoping to get a refund.
Bought a Hamilton Beach blender through this company (Walmart market place seller) 5 months ago. Never received it...but they sure took my money straight away. Emailed them, called them...no response! Contacted Walmart...they said SJM would contact me within 24 hours...NOTHING! Do not use this company!!!! Scammers!!! There are so many bad reports for the company. Walmart...please stop partnering with these crooks!!!!
I ordered a power receptacle. I received a bottle of 2-cycle oil. The oil leaked in shipping and now I have the cost of $4.29, I have not received my power receptacle, but do have a mess to clean.
This company is a joke. Order a lawnmower and it came with oil already in it and no sticker saying keep this side up. Oil was clear thru the lawn mower. No response from the company yet on my return
Recieved a new troy built tiller today I was very excited to get started on new garden this year it's been 3 years since my last tiller gave out finally got the cash to get one. They dropped it off at the house only to find out when I got home it came with no manual, no instructions. I checked the oil and I smelled gas..... Someone put gas in the oil fill. Not sure if this tiller was used, returned idk? Also as I oped the gas tank it was rusted the cap and the bottom of fuel tank were rusted. Cant use it in its condition im not at all happy with purchase hope to get refund/ return.
Received Remmington walk behind string trimmer through Walmart. Arrived no Manual, oil already in engine, shipping box damaged. Looks to me that it is used or refurbished, something that Walmart states that they do not do unless specified.
if I could just get some kind of answer, that would help.
HORRIBLE! I received what was supposed to be a brand new $600 tiller from them. When I received it, the plastic air filter piece was completely broken off, the metal blade guard was bent in several areas, and there were deep scratches in the metal. I have tried to call, email, and text the seller multiple times and have yet to get a response from them. Walmart really needs to rethink selling third party items if issues aren't getting addressed. I am not currently stuck with a$600 unusable hunk of metal instead of a working piece of equipment with no resolution from the seller or Walmart.com
I've never written a bad review prior to this incident. Usually I'll give the business the benefit of the doubt. But, SJM Marketplace/eCommerce is a scammer business. They ship the incorrect products; and the products shipped were so badly damaged, they were deemed unusable. Their shipping memo states that they "are highly committed to customer satisfaction" and "** PLEASE CONTACT US FIRST! We will make right any issues you might have with your order ***" Well, this is false advertisement. No less than SIX times, I tried to get a response. SILENCE each time. I cannot even tell you how frustrating it was and HOW MUCH THEY SUCK! From the appearance of the products shipped, my best guess is they dumpster-dive and resold garbage. Did I say THEY SUCK? Well, THEY SUCK SO VERY MUCH!
The Lawn mower arrived scratched and missing wing nuts that stabilize the handle bar at the center. It arrived with oil already added. This is a used goods site. Re as in re used. No one answered my email, phone call or responded to Walmarts own inquiry.