Based on 1 customer reviews JemJem is rated 1.0 out of 5. They have been selling on Walmart Marketplace since 2016. They sell Apple, HP, Lenovo, Microsoft and Google products in Electronics, Shop by Brand and Seasonal categories.
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I placed an order through walmart.com for my sisters Christmas gift with them seeing the reviews they had I thought everything would be fine. I ordered and Ipad mini, It got here in time and then when I opened the box and turned it on the screen had been malfunctioning. So I did not freak out or anything I just called there support team. I spoke with a guy he sent me a label and I sent it in the mail on December 22nd. I talked to him asking for a replacement and he said when it came they would send out a new one. I called them yesterday still having not received a replacement. Even then I was understanding because the holidays I knew everything was backed up. They said I would receive and email that day and I did. But it was a refund of the money which I had stated was not what I wanted. So I called today and the girl on the phone was nice in the beginning. I explained to her they should have called me to give me a decision. She said they had none in stock. I told her I wanted to speak to a supervisor seeing I am in customer service industry as a manager myself. She put me on hold came back on the phone after 10 minutes and was saying hello so I said hello back like 3 more times and then said I know you can hear me and she hung up on me. I tried to call back and they are now not answering my calls. I will never deal with this company again they are completely unprofessional and rude. Stay clear of them!!!