JB Tool Sales

The worst return policy that I have ever encountered. I have been a small business owner for the past 25 years and when possible always try to do business with other small businesses but JB Tools doesn’t care about the small guys. On Nov 8th, 2021 I purchased an Autel Maxisys Diagnostic Scanner for $4,599. I received it in a timely manner and began using it at our service shop. Approximately 2 weeks later the Scanner malfunctioned and failed to startup, the screen stayed black and would not operate. I reached out to JB Tools customer service and spoke with Jessica. She stated to contact Autel or simply return the product as I was within their 60 day warranty. Because I needed the scanner, I asked Jessica if they would exchange it for a new working Scanner. She stated that they could only accept it as a return. The catch here is that @JasonPetta (the owner of JB Tools) charges a 20% restocking fee for returned merchandise. I then spoke to Jessica’s supervisor Christine, and asked if the restocking fee could be waived if I immediately purchased another Autel Scanner from them as I still needed the scanner for my business. Her response was “I apologize for the inconvenience but we cannot waive the restocking fee. Jessica asked you to contact Autel for support for your item.” Here’s the deal, I could’ve purchased this item from Amazon for the same price with 0 - ZERO return issues, no restocking fee and would not have to waste time going back and forth with customer service but instead chose to do business with JB Tools. Ultimately, I was charged $1,264.37 (25.45%) to return a defective tool purchased from JB Tools. I sincerely recommend purchasing your tools from a company that doesn’t charge you a 25% fee to return your item, offers true customer support and cares about the smaller guys that pay to keep them in business. I hope that Jessica, Christine and @JasonPetta take the time to read my review and understand that charging someone over $1,200 to return a defective item will soon close their doors.

Carlos Reyes

Order #557039

similar experience to others. 2 orders, both missing parts, they never answer the phone and ask endless questions in email support never replying to the actual problem you bring to them. replies are designed to frustrate and hope you go away. this is a scam site that likely spends $$ on seo and fake 5 star reviews. had to contact my card company on both accounts to file a chargeback. jb tools would send endless emails asking for pictures of the box, or label or what the problem was even after you send exact part numbers of what was missing. my final package i actually videotaped opening and low and behold 4 parts missing

SCAMMERS!!! Do Not Deal With Them!

Horrible customer service been waiting months for return, they have my tools but no refund in 2 months

JBTools customer service is absolute garbage. They sent me a damaged creeper and had me send it back yet NEVER REFUNDED MY ACCOUNT! All they do is give me the run around through email. Total scumbags.

Bought items, never shipped. Showing credit on items bought (not able to verify yet) DON'T WASTE YOUR TIME ON THIS SELLER!!! WALMART NEEDS TO BAN THEM!

Do not purchase from JB Tools. You will not get what you paid for.

Order from these people at your own risk.

They require a signature before they'll let FedX deliver your shipment.

Should you not realize this and happen to be unavailable, FedX will eventually return the shipment to JB Tools.

Get this....

JB Tools will REFUSE TO REFUND YOUR MONEY until such time as FedX finally gets the package back to JB Tools.

JB Tools will tell you none of this, of course.

Order from these people at your own risk