Based on 105 customer reviews Gymax LLC is rated 1.0 out of 5. They have been selling on Walmart Marketplace since 2017. They sell Gymax, Step2, Noble House, Best Selling Home and V.I.P. products in Home, Patio & Garden and Toys categories.
Gymax LLC contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting Gymax LLC. Their contact information including business name, phone number, address and email might be available here. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
I am writing in regards to the review I wrote on 08/12/2020. I am writing this to assist customers who have not received the refund that this company will attempt to keep. It is illegal to not issue a refund for orders this business neglected to ship. After four months I finally received my refund. I made an order for 2 items on May 20,2020. I honestly thought that I would never receive my refund. I ordered these items on the Sears.com web site. Both Sears ,and Gymax lack ethics. They attempted to steal my money. To add salt to this wound, both Sears, and Gymax lied to me on many occasions , and cared not at all that they illegally withheld my money. I suspect this is because they usually succeed in this practice of stealing from customer's. I contacted my state's attorney general's office, the F.T.C., and the bank in which issued the debit card that paid for this fateful order. All three contacts were terrific, and caring. I don't know which one is responsible for my refund or, if they all helped. With out their help I would've been an additional customer who had money stolen thru fraud from these rip off companies. I had spent more than 70 hours attempting to rectify this thru customer service. , and I was lied to more times than I can count. To any customers who never had their order shipped, and had their refund withheld : STOP playing games with these bad faith co.'s. Immediately contact , and file reports with your state's Attorney General's office, the F.T.C. ,and the bank that issued your debit card,or business that issued your credit card. I am so pleased with the help I received. STOP corporate greed from the benefit of making illegal profits on the backs of there honest consumer's. I hope this helps others . Let's help each other against corporate greed.
I wish I could give this business a negative number. I will no longer purchase from any retailer that sells their junk. I made the mistake of ordering a tv console, and a 2 piece nightstand set from these scam artists. I received the first item damaged five days later. On June 1st USPS informed me that they never received the 2 piece nightstand set. I tried to cancel the nightstand set by calling Sears customer service on the day I learned this still had not shipped. Sears is just as horrific. Both companies deserve to be forever out of business. On 06/07 Gymax mailed me a box that was clearly another customer's return. It was not what I ordered. It was a battered torn box that makes loud jingle noises. This box made the battered box the tv console arrived in look good. It's been more than 3 months and both companies still refuse to issue my refund. I think they intentionally take the hard earned money of people. They have no ethics. Their inability to comprehend is mind boggling . I would urge people to not place orders with these companies. All that they can do well is take your money ,and lie. I have contacted my state's attorney general's office. Both companies are guilty of illegally taken money. Beware of both Sears, and Gymax. Corporate greed!
Bought a Maserati for my granddaughters birthday way to small for her Walmart should not use this company Trying to return it paid $283 for it they offered me $25 and sell it myself wouldn’t ever buy from them again Walmart gave me a full refund after the talked to them
let me start by saying I did not realize Wal Mart had 3rd party suppliers on their website, I purchased a mini washer and dryer for my daughter going to college. I shopped around to find one that would be here before she left and found one that was thru this place (still not aware it was a 3rd party) I purchased and was to have before she left. Well she has left no product and when I call the number you never get a answer, When I sent an email I was ask to wait longer, so I ask for a partial refund to help pay for the 164$ shipping I would have to pay out of pocket they offered me I pay 20$ they will send shipping label so I thought OH SO MUCH BETTER THEN 164$ so I paid the 20$ but I NEVER GOT A SHIPPING LABEL!! I emailed about the label and was told they never received payment so I emailed proof they had withdrawn the money and they will no longer answer emails or calls so 324$ later I will never order thru wal mart.com nor this company!!
Purchased a patio table and chairs from them. Product was inferior and damaged. Have been in a run around with them trying to get a refund on the product and return in. WE are not interested in keeping the product, and want a full refund. They responded, first with $50, then $100, then $200 and now $300. The fact is we do not want the product we want the full refund. Very disappointed in the company and Walmart that lists this company as a seller.
This is the absolutely worst company to order from, I don't understand how this company is still in business, I will never purchase from this company again, impossible to get a hold of someone. I purchased a 50" electric wall mount fireplace from this company and a week after I received it, it stopped working. I tried to take the item back to Walmart and they said since this item was purchased through a third party they couldn't take it back it had to go through the company Gymax and they are impossible to work with. DO NOT BUY FROM THIS COMPANY
We got the order. We are missing poles and hard to contact the office. Not very happy.
This has been the worstttttt online experience ever!! I purchased this set online May 26th via Walmart website. Delivery window was June 03rd - June 17th. On May 28th I received an email stating label created and my item was on the move. I contacted Walmart on June 06th who said, I needed to contact Gymax directly because I purchased an item from one of their third parties. On June 12th I followed up with Gymax and Walmart because when I check the status on my order, nothing had changed - "ship label created May 28th." On June 14th I sent follow emails to both Walmart and Gymax no reply, I called no one answer ( I stayed on the line for almost an hour) Its June 16th 2 PM EST shipment status remains the same. I'm on the line with Gymax waiting for the next available agent for the last 1.5 hours, Walmart Canada customer service lines are busy. . Disgusting customer service by both Walmart and Gymax. I'm sure getting a refund will be worst. Please consider alternatives before choosing to buy products from this company. You may receive this next summer!
The products they sell are cheap and ours arrived broken. they are refusing to refund us and we keep going back and forth with emails. I don't understand why Walmart.ca keep selling their junk on their website. We don't even have access to their return policy. We are now contacting our credit card company for fraud. Do not buy from them. What a mistake we've made.
I should have read the reviews. I bought a trampoline and it was missing many of the parts. I tried customer service but was on hold for hours. Emails do not go through. I agree with other reviewers, how is this company still in business? I will be reporting Gymax to the BBB. They don’t even deserve the 1 star.
impossible to get through to talk to them
How can the company still be on business. Really really bad.
I bought your Gymax rowing machine before reading the reviews. However, I have it, I put it together. But as the reviews said. the pistons are impossible to use. My handy oerson managed to install them but could not get them to pull out enough to be used. I think you need to send me new pistons that are a lot less stiff. The design is very poor. a piston needs to have airholes for it to work. I am not very happy with my purchase and wouldn't give you even one star!
order item and still advent received it / seller can't be contacted
Complete bullshit. Package was damaged and I want a refund.
Our granddaughters Mercedes ride on was purchased less then a month ago and this is her second time visiting since then so now it no longer starts. She rode it once and now we are having a 2 year old throw fits about her car. We charged it but still no lights..... nothing. What is the quickest way to get this resolved???
I ordered 4 patio chairs off of the Walmart website not realizing I was not ordering from Walmart. I did not know that third party vendors are on the Walmart website. WHAT A MISTAKE! I have emailed this company back and forth trying to get my money back from the first day I received these chairs because the seat wobbles. The best offer they have given me so far is $150.00 total return. I paid over $100 per chair!
I do not care how nice the furniture looks on the website, do not purchase from this company. They are horrible to work with. I can't understand why Walmart would keep a company with such terrible customer service on their website. Walmart, Not A Good Look for YOU.
Cheap junk broke in less than 4 months rusted and unusable! Company does not communicate!
the worst thing on the planet, they are scammers, the products turn out bad and they don't want to pay back the worst thing that exists
The company sent me less items than what was indicated in my order. The company does not accept messages and calls. It looks like a SCAM.