Based on 110 customer reviews Gymax LLC is rated 1.0 out of 5. They have been selling on Walmart Marketplace since 2017. They sell Gymax, Step2, Best Selling Home, Noble House and V.I.P. products in Home, Patio & Garden and Toys categories.
Gymax LLC contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting Gymax LLC. Their contact information including business name, phone number, address and email might be available here. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
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$200 WASTED ordered table and chairs but no table came and the chairs didn't come with instructions. Walmart is no help and no one is answering the customer service number after i stayed on hold for 3 HOURS i wouldn't recommend this bull to my worst enemy
I ordered a pricey item from Gymax because I thought I would receive a quality product from a company that backs what they sell. The product arrived damaged. The damage occurred in the warehouse or during the shipping process. I have had to go through a few hoops in order to receive a return authorization label. First, the seller wanted pictures of the damage so the seller could file a claim with the shipping company to receive reimbursement. This was a simple enough request. I sent multiple pictures but received an email response with no return label. Instead, I was offered a $35 discount (on a $90 product) to keep the mangled item. I declined.
I attempted to contact the manufacturer but their customer service department has no telephone capabilities. I called Gymax. The recording indicated my call would be answered in two minutes. Every 10 seconds, or so, an automated voice would keep reminding me how "very important" my call was to them. I could tell how important my call was by the 53+ minutes I've was kept on hold. Finally, a customer service representative answers. She has no access to the emails and pictures that were previously provided so I have to start the process all over again. I email her a picture of the damage. Since it’s a Friday, the representative informs me I will not hear back from customer service until Monday or Tuesday. Another case of, hurry up and wait.
Here is my advice to anyone having difficulty with these Gymax jokers. Call Walmart customer service and speak to a Walmart dot com customer care representative. Provide the representative with your order number and the nature of your problem. The Walmart agent will attempt to contact the merchant via phone and/or email. The Walmart agent will also generate a reference number or case number regarding your issue. Walmart promises to provide an email response within 48 hours. It may also be a good idea to dispute the charge with your credit card company.
I hope others will benefit from the lesson I learned. I would never deal with Gymax ever again. There's an old adage in business. "If you don't take care of the customer, someone else will."
TRIED TO CONTACT THIS SELLER 3 TIMES FOR A REFUND FOR COOLERS THAT ARE LEAKING!!!!!! NO ONE CONTACTED ME BACK!!!!!!!!!!!!
I ordered lamps through Walmart without realizing that they do not stand behind the product. so I follow the instructions to the website to start a return. It lead to nowhere. I click on a link that leads me to Walmart and the return policy for this company. I call the number. They said 2 minutes but it has been 10. I read the return policy and it is not like any return policy I have ever seen before. "if you INSIST on returning the product", "when the item is delivered to us you can then request a refund." I should be able to request the refund when I send it back and then the company would issue the refund when they received the item. I notice a number of recent negative reviews. I believe them. And shame on walmart to associate with a company like this. Another 5 minutes and I'm still on hold. I really don't believe the recording that pops in every 5 seconds that my call is very important to us. Now they hung up on me!
I am writing in regards to the review I wrote on 08/12/2020. I am writing this to assist customers who have not received the refund that this company will attempt to keep. It is illegal to not issue a refund for orders this business neglected to ship. After four months I finally received my refund. I made an order for 2 items on May 20,2020. I honestly thought that I would never receive my refund. I ordered these items on the Sears.com web site. Both Sears ,and Gymax lack ethics. They attempted to steal my money. To add salt to this wound, both Sears, and Gymax lied to me on many occasions , and cared not at all that they illegally withheld my money. I suspect this is because they usually succeed in this practice of stealing from customer's. I contacted my state's attorney general's office, the F.T.C., and the bank in which issued the debit card that paid for this fateful order. All three contacts were terrific, and caring. I don't know which one is responsible for my refund or, if they all helped. With out their help I would've been an additional customer who had money stolen thru fraud from these rip off companies. I had spent more than 70 hours attempting to rectify this thru customer service. , and I was lied to more times than I can count. To any customers who never had their order shipped, and had their refund withheld : STOP playing games with these bad faith co.'s. Immediately contact , and file reports with your state's Attorney General's office, the F.T.C. ,and the bank that issued your debit card,or business that issued your credit card. I am so pleased with the help I received. STOP corporate greed from the benefit of making illegal profits on the backs of there honest consumer's. I hope this helps others . Let's help each other against corporate greed.
I wish I could give this business a negative number. I will no longer purchase from any retailer that sells their junk. I made the mistake of ordering a tv console, and a 2 piece nightstand set from these scam artists. I received the first item damaged five days later. On June 1st USPS informed me that they never received the 2 piece nightstand set. I tried to cancel the nightstand set by calling Sears customer service on the day I learned this still had not shipped. Sears is just as horrific. Both companies deserve to be forever out of business. On 06/07 Gymax mailed me a box that was clearly another customer's return. It was not what I ordered. It was a battered torn box that makes loud jingle noises. This box made the battered box the tv console arrived in look good. It's been more than 3 months and both companies still refuse to issue my refund. I think they intentionally take the hard earned money of people. They have no ethics. Their inability to comprehend is mind boggling . I would urge people to not place orders with these companies. All that they can do well is take your money ,and lie. I have contacted my state's attorney general's office. Both companies are guilty of illegally taken money. Beware of both Sears, and Gymax. Corporate greed!
Bought a Maserati for my granddaughters birthday way to small for her Walmart should not use this company Trying to return it paid $283 for it they offered me $25 and sell it myself wouldn’t ever buy from them again Walmart gave me a full refund after the talked to them
let me start by saying I did not realize Wal Mart had 3rd party suppliers on their website, I purchased a mini washer and dryer for my daughter going to college. I shopped around to find one that would be here before she left and found one that was thru this place (still not aware it was a 3rd party) I purchased and was to have before she left. Well she has left no product and when I call the number you never get a answer, When I sent an email I was ask to wait longer, so I ask for a partial refund to help pay for the 164$ shipping I would have to pay out of pocket they offered me I pay 20$ they will send shipping label so I thought OH SO MUCH BETTER THEN 164$ so I paid the 20$ but I NEVER GOT A SHIPPING LABEL!! I emailed about the label and was told they never received payment so I emailed proof they had withdrawn the money and they will no longer answer emails or calls so 324$ later I will never order thru wal mart.com nor this company!!
Purchased a patio table and chairs from them. Product was inferior and damaged. Have been in a run around with them trying to get a refund on the product and return in. WE are not interested in keeping the product, and want a full refund. They responded, first with $50, then $100, then $200 and now $300. The fact is we do not want the product we want the full refund. Very disappointed in the company and Walmart that lists this company as a seller.
This is the absolutely worst company to order from, I don't understand how this company is still in business, I will never purchase from this company again, impossible to get a hold of someone. I purchased a 50" electric wall mount fireplace from this company and a week after I received it, it stopped working. I tried to take the item back to Walmart and they said since this item was purchased through a third party they couldn't take it back it had to go through the company Gymax and they are impossible to work with. DO NOT BUY FROM THIS COMPANY
We got the order. We are missing poles and hard to contact the office. Not very happy.
This has been the worstttttt online experience ever!! I purchased this set online May 26th via Walmart website. Delivery window was June 03rd - June 17th. On May 28th I received an email stating label created and my item was on the move. I contacted Walmart on June 06th who said, I needed to contact Gymax directly because I purchased an item from one of their third parties. On June 12th I followed up with Gymax and Walmart because when I check the status on my order, nothing had changed - "ship label created May 28th." On June 14th I sent follow emails to both Walmart and Gymax no reply, I called no one answer ( I stayed on the line for almost an hour) Its June 16th 2 PM EST shipment status remains the same. I'm on the line with Gymax waiting for the next available agent for the last 1.5 hours, Walmart Canada customer service lines are busy. . Disgusting customer service by both Walmart and Gymax. I'm sure getting a refund will be worst. Please consider alternatives before choosing to buy products from this company. You may receive this next summer!
The products they sell are cheap and ours arrived broken. they are refusing to refund us and we keep going back and forth with emails. I don't understand why Walmart.ca keep selling their junk on their website. We don't even have access to their return policy. We are now contacting our credit card company for fraud. Do not buy from them. What a mistake we've made.
I should have read the reviews. I bought a trampoline and it was missing many of the parts. I tried customer service but was on hold for hours. Emails do not go through. I agree with other reviewers, how is this company still in business? I will be reporting Gymax to the BBB. They don’t even deserve the 1 star.
impossible to get through to talk to them
How can the company still be on business. Really really bad.
I bought your Gymax rowing machine before reading the reviews. However, I have it, I put it together. But as the reviews said. the pistons are impossible to use. My handy oerson managed to install them but could not get them to pull out enough to be used. I think you need to send me new pistons that are a lot less stiff. The design is very poor. a piston needs to have airholes for it to work. I am not very happy with my purchase and wouldn't give you even one star!
order item and still advent received it / seller can't be contacted
Complete bullshit. Package was damaged and I want a refund.