Based on 94 customer reviews Fox Valley Traders is rated 1.2 out of 5 stars. They have been selling on Walmart Marketplace since 2016.
Fox Valley Traders cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting Fox Valley Traders. Their contact information including business name, phone number, address and email are unavailable. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
I ordered a raised toilet seat via amazon. It didn't fit and I was left paying the shipping to return the item. I sill have not received my credit for the returned item.
Hi. I ordered a kitchen wall clock that needed to be assembled but didn't have instructions. I attempted to get instructions and the chat person referred me to a page that wants to charge 5 dollars to answer a question. I don't think so. I'm returning the clock.
I ordered a simple handheld solitaire game. It doesn’t allow you to put the Aces up to play on! It’s the craziest thing I ever saw! I tried to contact fox valley traders but that’s even funnier
I ordered a laundry cart through Amazon and the seller was Fox Valley traders. I received it and the box has a gigantic hole in it. The laundry cart aluminum frame was great but the cotton so called "laundry holder" was awful. It is so small that it does not fit the form and it is made of the cheapest material. Im sending back and wish I had read the reviews first. Never again ordering from this company.
I ordered a 16 by 27-inch cloth wall calendar. I received a 15 by23- inch calendar instead. I needed a specific size when I placed my order to work in a certain area. It was too small to do what I purchased it for. The color also was not as vivid as shown on line. They charge a 7:00 return fee to correct their mistake. Most business do not charge to make things right. Made a purchase from another vendor and was satisfied. Will no purchase from them again.
Ordered address labels FIORE the E is not printed correctly not completed and the Fox in our address is not completely printed. Just terrible not worth sending back. I am sure this is what this shyster company depends on
0 stars was not an option. Bird bath is garbage. Looks like a cheap plastic bowl on a stand. If you return it you forfeit $7 for them shipping item to you & then you have to pay shipping for the 18X20 box item was received in. Don't waste your money.
I ordered two rugs for bedroom and they didn’t stay in place and were too small. Can’t take it back to ups for return like other Amazon products. Have to wait for a label and spend 7.00to return. Still waiting for label. Will never ever buy from them again. Poor customer service
They don’t tell you when you buy their product on the Wilma site that you can’t return it to Walmart. They don’t tell you that you will have to pay for shipping on a return. The item I bought was a bed top ironing board and it was extremely small and not as pictured on the Walmart site. I wouldn’t buy from this company.
I ordered a 5 tier rolling cart via Amazon on August 10 to be delivered the next day for an extra $10.00. On August 11 still no cart. I finally received it August 12. Too late!! I purchased something else. I promptly return it via USPS w a tracking number. Fox Valley received it on August 18. It’s now August 23 and I ask them where’s my refund. They reply they just processed it. Today is August 31 and I still do not have my refund. I’ve had to ask Amazon to file a case number. I’ve had a dispute w my cc company and canceling them over this situation. This is the worst situation. Do not do business w them.
I ordered a set of air filters. Used them a month not one speck of dust on them. I could not hear the motor run either. I toik them to Wal-Mart to return of course they said it was not their product. They did contact Fox Valley Traders, said I would hear from them in 48 hours, that was 2 weeks ago. Guess I will eat $69.00. Do not order from walmart.
Bought a hands free can opener. It was a dead as a door nail. Contacted the help line and up popped form asking credit card# plus....not answering on the computer as have had bad experience because it was not legitimate. A phone number should be given to take care of problems. This is not customer service. Zero is my rating. i had to give the service a rating , even though I didn't get any.
I ordered through WalMart a lovely cat shaped wall clock.It arrived in a smashed and obviously previously opened
cardboard box. Inside
parts and pieces were floating around loosely thanks to the lazy packaging proudly stamped
“Packaged by Connie K”.
We did our best to assemble the clock ( without adequate instructions) and put in battery.
It ticked quietly but the hands on the face NEVER MOVED!
Now they seem to want me to pay the Return Shipping!
Another Lousy company from China!
I USED TO trust Walmart to make things right if there were any problems with mail ordered products.NOT ANYMORE!
I ordered 2 step stools through Amazon. I returned both as one appeared to be USED. There was obvious signs of wear. I paid a total of 105.67. The refund was only 46.00 total. Fox stated Amazon charged for the return label. BS. Never has Amazon ever done that. A quick phone call to Amazon customer service and the issue was resolved with the remaining amount placed back into my account. What a SCAM.
I bought an electrostatic broom sweeper. The quality is just awful...a real piece of garbage that a Dollar Store wouldn't sell.
I ordered a 2022 engraved frame. The first one I got the name was misspelled. I gave them a second chance, since I was refunded the money from amazon. The second frame I received as a replace, another misspelling. This is a awful company, how can you do business this way.
Ordered fully assembled Petunia hanging hanging basket by Oak Ridge. JUNK JUNK AND MORE JUNK . I was so UPSET WITH THESE DOLLAR STORE LOOKING BASKETS, I THREW AWAY. $111.00 DOWN THE TUBES. PICTURES OF THE 2 PIECES OF JUNK WILL BE ON DISPLAY FOR ALL TO SEE. DO NOT I REPEAT DO NOT BUY FROM THIS COMPANY.
I ordered 3 Waterproof Incontinence Underpants. I used them once or twice, they started leaking and had holes in them.
I ordered a wrist splint. They sent me a DIABETIC SOCK. Crazy! And no # to call for customer service.
I purchased the doggie car seat. It was horrible. It look used and the velcro was not on the seat. The inside padding connected. I would not recommend this company