Based on 1 customer reviews Falls River Soap Company is rated 1.0 out of 5 stars. They have been selling on Walmart Marketplace since 2018.
Falls River Soap Company cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting Falls River Soap Company. Their contact information including business name, phone number, address and email are unavailable. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
Sadly, I have to leave a poor review for this company. I placed an order in December and the day I received the product I realized that I had order the wrong item. I wanted the unscented natural soap, but scrolled to look for a hair soap and when I went back to order the face soap I accidentally selected another soap that was the same color but had a scent to it. I am not a fan of scented soaps/lotions/etc. The day I received the soap in the mail, I immediately submitted a return. I didn't receive anything. I called the company and left a message on Dec. 10th and no response. I sent an email on Dec. 17th, the mailbox was full. Now it's a month later and still no contact from the company what-so-ever. Customer service makes a difference. If a company doesn't care about the customer enough to take care of their needs and earn a repeat customer, then that company will no longer receive my business.