Based on 25 customer reviews Factory Direct Wholesales, LLC is rated 1.1 out of 5. They have been selling on Walmart Marketplace since 2017. They sell BestOffice, FDW, BestMassage, Bestpet and PayLessHere products in Home, Shop by Brand and Health categories.
Factory Direct Wholesales, LLC contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting Factory Direct Wholesales, LLC. Their contact information including business name, phone number, address and email might be available here. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
They are not worth one star! I ordered the best massage chair at Walmart.com. Like he other reviews here I was given a delivery date that has come and gone. Walmart reaches out via email and called with no response. I’m getting my money back. And I’ve also put out my concerns to Walmart. They need to remove them from their third party list. This is horrible. F ratings on BBB.com
Ordered item and 5 weeks later still don't have it even though it shows out for delivery from supplier. Supplier, Factory direct wholesale reached out last week after I messaged them to say they didn't understand why it said that, and did I want a refund? I said no, I want my item, they responded 5 days later to ask again if I want a refund or them to ship the item that had never shipped. I said my item, they responded today that they issued a full refund. No explanation or anything. Horrible customer service!!!!!
I had exactly the same experience. They promised one date, after I hit buy I got another date. I then got emails saying that the delivery was for Tuesday, then nothing, then on Wednesday got the same thing - then nothing. No response from Customer Service either.
I ordered 2 gravity chairs on July 7th. Tracking informations said the chairs were to arrive on July 16th. Two days later, I am waiting. I contacted FedEx and it happened that the vendor created a shipping label in Duluth, GA but they actually never sent anything via FedEx or anybody else. This company needs to be investigated and WalMart should drop it from their list of vendors!
somebody is lying, either it is walmart who sent email stating shipped from duluth georgia on july or fedex who tracks it to a label and its still in pooler ga.and no i dont use the correct caps as i am so mad they all be caps.
I will not buy again or recommend this seller. Extremely poor customer service. Thank you for teaching me a lesion to NEVER buy from you.
I will never order from them again. I placed order on March 20th and didn't receive when promised. Called twice to inquire on order and was given TWO new dates. According to FedEx, order still had bot shipped. Yet, they charge hit my credit card. Guessing they live to charge you and never deliver the product!
Order an item in March and a Fedex label been created and nothing. I want my money back. You worthless pieces of crap. Will never buy here again. NO STARS
Why is it I cannot get in touch with anyone about my purchase
Zero stars. They haven't responded to me. FedEx has a sticker sice the 23rd. My item was suppose to be here the 1st. But they did take my money and I cannot get ahold of them. I'm livid. Not using their company again. I will get a refund for the inconvinece as well as my item.
I ordered a gaming chair on May 21 from walmart.com. May 22 walmart sent email that says item shipped. I was expected to receive chair on May 26. Nope! Contact walmart May 26 around 4-5 pm. Now here come the BS. Track chair it went from in transit, to pending, to no information. Contacted Factory direct may 27 here we go again. BS. Now she tells me it was shipped right, called back later that day May 27 she said it's being processed, I said I want to cancel the order she said I cannot because it was being processed. Check fed ex tracking no info. She said it was in pooler Ga. Contacted fed ex they said these PEOPLE NEVER EVEN SHIPPED THE ITEM ALL FED EX HAVE IS A LABEL CREATED STICKER. I WANT MY MONEY BACK NOW! I BLAME WALMART AND ALL THESE OTHER MAJOR RETALIER TO HAVE COMPANIES LIKE THIS AS THEIR THIRD PARTY. THIS COMPANY NEED TO BE HIGHLY INVESTIGATED! IM A CUSTOMER WHO POST HONEST REVIEWS! IF A CUSTOMER IS NOT SATISFIED THERE SHOULD BE NO HESITATION WITH A REFUND! WHATHAPPEN TO CUSTOMERS ARE ALWAYS RIGHT! JUST BE WARE WITH ONLINE SHOPPING ESPECIALLY NOW WE IN A PANDEMIC! COMPANIES LIKE THIS ONE TAKING CUSTOMERS MONEY AND NOT PROVING THE PRODUCT, TRACKING INFO ETC... EASY FOR THEM TO TAKE YOUR MONEY AND HARDER TO GET BACK ! SHUT THIS COMPANY DOWN. ONE THING FOR SURE I WILL GET MY FULL REDUND! ILL TAKE ALL THE NECESSARY MEASURES I NEED TO TAKE TO GET MY REFUND! DO NOT BUY ANYTHING FROM THIS COMPANY! IT IS DEFINITELY NOT WORTH THE HEADACHE SERIOUSLY ! BE SAFE OUT THE GUYS! FIY ZERO IS A NUMBER AND SHOULD BE ALLOWED TO POST. BECAUSE THATS WHAT I WOULD HAVE DEFINITELY GAVE THEM A BIG FAT ZERO!
I ordered a massage chair on May 6 from Walmart, delivery date of May 12-15, long story short, with over 20 calls )7hrs wait), I still have no chair and no sign of one coming, nothing but excuses, one after another, I don't know why Walmart is even dealing with this outfit, but I'm done. I have requested a refund, and I am done with this outfit, they call a business. Ridiculous service, if that's what you want to call it. Need a zero rating, so I can rate it. Made me put a star, did not want to!!
Awful! do not purchase anything from walmart that comes from factory direct. Almost has had my money since 4/29. Provided me with tracking number for Fed ex on 5/1, with expected del of 5/8. Fed ex shows pending..awaiting shipment as of 5/11. Factory direct show shipped 4/30.
Absolutely the most horrible company I've delt with on the net. 4 delivery dates, all no show, no call. But CC was billed day after order. Ordered 3 week ago and still unable to track the shipment. Asked to cancel the order several times. Company refused. Just plain take your money and run outfit. They were dumped on me by Walmart. So Beware. Two kinds of people in world. Them with money and them with experience. Deal with this outfit and you'll be left with the experience. AND NO furniture. Just a heavy CC bill.
Ordered a set of living furniture with the expected delivery date of 4/23. Called them for a tracking number and it turns out the items have not yet shipped. Customer service was rude and was not very helpful. If I can, I'll give it ZERO stars. They should remove this seller from Walmart. Listen to all of the one star before ordering your item from this company.
I am not sure why this company only has a 1 as it gave me a great deal to make up for not getting my product on time. Not only did they respond in a timely manner to an email, when I called I talked to a very nice and professional lady who took care of the problem immediately. No problems, just answers, and a discount! If you call them direct, since that is what I did, you will find this company to be very accomodating and nice. Kudos to Factory Direct for their prompt handling of the problem! Yes, I know I only gave them 4 stars, that is because of the lack of communication on their part but they ship through Walmart, who does not follow up on your orders. I will buy from them again!
I ordered a computer gaming chair for my Grandson for his birthday. He opened the box and loved it BUT it was not the one I ordered!! the one i got was $20 less than the one I ordered and have not heard anything about getting a refund on the over payment! Wish I didn't have to give any stars cause 1 star is too high.
Ordered a Gazabo grill cover 3/29/20 , was to be delivered 4/6/20.......now 4/20/20 and no help , no item, no one to call but they sure took my money 3/20/20
They canceled my order when it was supposed to be delivered on the day they canceled it. They said the reason was customer changed mind... UNTRUE!!! LIARS STAY AWAY
I had delivered to my home a Mid Back Mesh Ergonomic Computer Desk Office Chair, Black on December 30 through Wal-Mart. I got it assembled from the box a couple of days later. Now, a little over a month later, it just broke. One of the arms came loose from the bottom popping out both screws and there is no way to screw them back in. I went to the information where I ordered this and found out that it cannot be returned. So, now I am out my money and a chair as the arms and the back support of the chair are all connected. Never again will I order anything like this through Wal-Mart or this company. I wouldn't even give it one star, but had to to be able to post my comment.