Based on 44 customer reviews Expedited Apparel is rated 1.1 out of 5. They have been selling on Walmart Marketplace since 2017. They sell GBH, Galaxy by Harvic, SBG, Spire by Galaxy and Alphabet Deal products in Clothing, Shoes & Accessories, Health and Seasonal categories.
Expedited Apparel contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting Expedited Apparel. Their contact information including business name, phone number, address and email might be available here. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
I ordered some sweatpants from this company for my daughter for Christmas. Bought November 23rd, so the return window was December 23rd. I did not realize this until I went to return them AFTER Christmas - like a normal person would do. After all, it was a Christmas gift, so she couldn’t very well try them on before that. I had assumed this would have the same 90 day return policy as Walmart. My mistake. Really frustrated about this. There should be a giant warning about the short return window.
Also, the sweat pants were crap. They were advertised as women’s, but are super baggy in the front. Not a good fit for a woman at all.
I purchased a hoodie for a Christmas gift in their smallest size - it was still way, way too big! I have no idea how the hoodie got such amazing reviews when it's so far off in terms of sizing - unless the reviews are phony reviews. I attempted to return it following Christmas and the company's customer service response was that it was 30 days over the return date. This was not made clear when purchase was made. They couldn't care less! Terrible customer service, awful company and it's affiliated with Walmart - really bad idea!!!!! I would give them a negative rating if I could. I will never make a purchase thru this company again!
This company is an absolute SHAM. If this allowed a negative rating, I'd have given it. Ordered 4 pairs of pants from Walmart for my boys. Receive an email saying they were delivered at 10:54AM on the 6th...except we were home, and they weren't delivered. Not only that, the FedEx shipping number assigned to my "package" didn't even EXIST in the FedEx system (and I also tried it in UPS and USPS just to cover my bases). Even the Walmart representative showed it being invalid. Next day I get an e-mail from EA asking me what the issue is, so I let them know. A week goes by and I get no reply, so I send another e-mail. They respond as if this is a first inquiry, so I send them then information again. Long story short, here is the exchange:
"Sales Order Id: 6322052105086
I am very sorry to hear that you are having a problem with your order
How can I help you?
Let me know
Have a great day"
"I'm not sure, Nadia said she would be arranging a reshipment of my items:" (copy of delivery e-mail attached)
"Hi, it's been a week since I contacted customer service, and I have still had no word or email regarding the reshipment of my missing items. Please advise."
"Sales Order Id: 6322052105086
What is the problem with your order?"
"I didn't receive it. I went over this with Walmart over a week ago. It said it was delivered but it was not, and up until yesterday that tracking number didn't even register as valid, for me OR for the Walmart representative. I am missing 4 pairs of pants, and Walmart told me (on the day I received this message) they would be reshipped within 24-48 hours:
Thanks for your recent order. The items below have been delivered. If you ordered multiple items, they may be delivered separately. You can track the status of all your items in your account. After reviewing the details below, visit our Help Center if you have any questions.
-Your Walmart Customer Care Team
"Sales Order Id: 6322052105086
I am very sorry to hear about that.
I see this package was already delivered
Here is a link to the tracking number
The Address we have for this order is:" (copy of e-mail attached)
"Negative, it was NOT delivered to a neighbor, the package did not arrive at all. We were home all day, the package did not arrive. I have no idea what is going on here, but Walmart said they would be sending out a replacement shipment. I will be contacting them directly, once again, because I'm pretty frustrated with the complete lack of customer service I have received on this issue."
I'm sorry to hear about that but unfortunately once a package is marked as delivered it is out of our hands
Have a great day"
Talk about a worthless company...
I'm really worried after reading the reviews... I ordered five face masks that I haven't received yet and could really use them right now. I have a bad feeling about the quality and how long it will take to get them... I will post a review after receiving them.
I see now that there are negative reviews. I should have read these before I used them. Customer service is terrible. I was not allowed to return my item even though it was the wrong size. They said it was posted that sizes run small. Too bad that people are not concerned about rectifying the issue.
i ordered 2X and got an xl...........thanks
Awful customer service, ordered a jacket 12/2 called them and was told that "no one was able to help me over the phone. I had to email them".
Emailed them, included my Order#, FedEx Tracking#, what I ordered/color and the only information i received was,
I do see that this order has been shipped and is no longer in our facilities
Unfortunately due to the corona virus pandemic that has plagued the USA many packages have been delayed
That said, I cannot guarantee a delivery date but I do assure you that your package is in transit and you should get it very soon
I work in logistics and deal with over 30 different trucking companies (including FedEx/UPS) everyday and even with this pandemic going on i can tell people exactly where their item(s) are located at all times.
Cant wait to see if they even shipped my the correct size/color
Will 100% recommend that no one buys from the vendor EVER
3 weeks, my order is still not here. Should have googled them before buying.
Walmart should delete this seller.
I will never support this business again. I purchased items on line from them and it wasn't what I wanted. I tried to return the items a couple of days after I received them at my local Walmart and they turned me away due to the pandemic and stated that my returns will be accepted when they are allowed to accept returns again. Therefore I waited a while then tried to return them again. At that time I was told that I could not return them to the store because the items were from a 3rd party vendor and I have to call them to get a return label. I followed all of those steps just to be told there is nothing we can do. SMDH because all of this happened due to the pandemic. I guess these are desperate times for companies and they have to get money any way they can with no regards to customer service!!!!
These people are crooks! They have over priced rags and the sizing is wrong, way off. I ordered some cargo shorts during the COVID pandemic, and I'm disabled with a home nurse. I had my nurse try to return the items 2 days ago to a Walmart and they couldn't accept it being a 3rd party store. I contacted expedited apparel twice and let them know my situation, and all they said without care is "Your 30 day return has expired have a nice day" and "We were accepting returns during the pandemic have a nice day". Like really?? I'm so furious! What part of being disabled didn't you understand? I cannot mail it back if I cannot walk. Walmart still agreed to return my money from these crooks. I'm also contacting the BBB for these crooks. I hope nobody buys from you again and toy go bankrupt. You should be ashamed for stealing people's money like this. Every store had a grace period for returns during COVID except this backyard rag stitching crook. What a terrible experience! I wish I could rate a negative Star......
I would rate this company a zero if I could. Let me explain. I ordered shorts from this company. I tried, quite unsuccessfully to return this order three times during the return time period. When I finally contacted the company to explain the situation about trying to return the order, I was told explicitly, "No Way." I didn't even want my money back. I wanted an exchange. So beware if you order from this company through Walmart. DON'T DO IT!!!! So dissatisfied!
I bought this GBH women’s loose fit oversize full zip Sherpa lined hoodie fleece jacket for my child; & I paid 19.99
& jacket is paid for ; with other 12 items but fricking Walmart canceled fleece jacket .
I can’t contact this company expedited apparel to get my refund back total sucks!
order # 4192056-863139
model # USS-42000-CH-L
Extremely unhappy with this company. Needed to return items but even with their postage printout, Wal-Mart could not get the return through the system. The postage was not for the five shirts ordered for a wedding. The company demanded that I mail each shirt back seperately. I am stuck with the shirts as postage would have cost as much as several shirts. Do not do business with them.
I, too, wish I could rate this company -0- star. I ordered 2 pairs women's bermuda shorts and they arrived in a timely manner. One pair was fine, the other pair had some sort of bleach or chemical stain on both legs. They were still in the sealed plastic bag so the shorts had to be defective before they shipped. I took the shorts to Walmart and they wouldn't refund my money because the purchase was from a 3rd party.--which I was not aware it was a 3rd party! That doesn't make sense to me that Walmart would not stand behind any purchase made from them, 3rd party or not. Anyway, they did agree to FedEx the shorts back to the seller (after I bought a mailer envelope) and then the seller would refund me. In a nutshell, I emailed the seller and the response I got was that I must have bought the shorts from another seller...REALLY?? Then, how did I get their email address--from my packing slip! So, it looks like I won't be seeing a refund since they wouldn't even look up my order number which I provided. If they had, they would have found my order. Sure wish I had known about this before I placed my order. I most definitely will NOT be placing another order with this seller!! HORRIBLE customer service!! I intend to notify Walmart Corporate office about the issue.
Very disappointed in the delivery of my order. I got the items sold by Walmart, however, all the items that's supposed to come from expedited apparel, showed delivered but I never received them. I have special lockers that my items should've been delivered into ( to avoid possible theft of packages). Still no items inside lockers nor on my doorstep.
had i looked this company up before buying from them ( on Walmart site ). like everyone else I had problems. i ordered 2 pairs of sweat pants and never received them, tried to email the seller 3 times, lets just say they kept acting as if I left out important information in my email, then they stop replying to my emails. Is this the way they should be allowed to conduct business ????? Walmart should FIRE them. As we speak I'm on hold with Walmart to see if I can get my 30 plus dollars back. STAY AWAY it's not worth the might be hassles. unfortunately, I wasn't allowed to leave no stars
This shipment was late, the tracking information was terrible! Yes it is a good price but now I know why the shilling was free. It arrives via a slow boat from China!
SCAM!!!! I ORDERED A JACKET NOV 4, WALMART IS USELESS, HAVE BEEN CALLING THEM SINCE DEC 4 AND NO RESOLUTION, ALL THEY SAY IS GIVE US 24-48 TO RECEIVE RESPONSE FROM SELLER. I AM OUT $200. AND NO JACKET AND ITS MIDDLE OF DEC.
Zero Stars. Avoid at all costs! Total scammers. I am quite concerned now that they have my credit card info. I shouldn't be surprised, I suppose, that WalMart would continue to partner with such an outfit (sounded like one woman hanging out in her apartment when I contacted seller.)
I ordered a pair of sweatpants and would like to return them. However I Have no info as to where to return them. No Invoice was included and am disappointed in the quality the product. How can I return these? .