DTA Computers

Stay away from this company because they have proven themselves to be totally unreliable and unresponsive.

I recommended a friend buy the Fusion XT because it would be more than sufficient as an office computer. He got it set up and there were immediate problems with Windows crashes. I pulled several minidumps and checked them for errors. No definitive issue could be found. It seemed like it might be video drivers, so hours were spent on removing drivers, installing drivers, etc. The system was still unstable so I did a non-destructive Windows reinstallation, I updated the AMD drivers, and updated Windows. Still unstable. There was an MSI BIOS update, so I walked someone through installing that (and I did have them try loading default values). The system was then allowed to sit all day and all night. I woke the next morning and Windows has crashed just before 3 AM. The latest minidump and system logs did not identify a definitive reason for the latest crash.

I spent days and at least 20+ hours working on this computer, but since I was working remotely (I moved quite far from my friend), I couldn't dive deep into the BIOS to try different settings. A customer of a pre-built computer also should not need to deal with such issues. However, I wanted to resolve the issue and I emailed customer support to see if they had any suggestions - seeing as how they supposedly built and configured this computer. It's been several days and no response. I told my friend to seek a refund, but not surprisingly, he also has not heard back from the company. I ultimately offered to reimburse my friend for the computer in the hopes I could fix it after he shipped it to me. I was then going to try and sell it to cut my loss (I don't need another computer). My friend declined and said he wouldn't let DTA Computers off the hook that easily.

This is by far the worst experience I have ever had with a pre-built computer, and I have been using computers since the earliest days of home computers.