Discount HQ

Very horrible experience. After making my payment in 3 weeks I received an email saying that my order will be delayed. So, I reached out to them and they told me it was an mistake and they were going to ship my order and offered me a free box of items. Well, in a nut shell, when I received all my boxes I had ordered was ALL JUNK, OPENED, USED, AND DRY ROTTEN ITEMS which I had thrown in the garbage and what I kept will be given away. VERY DISAPPOINTED AND WILL NEVER USE THIS ORGANIZATION EVER AGAIN. I WASTED MONEY ON ITEMS I CAN NOT USE. SCAM ORGANIZATION MAKING AN REPORT AGAINST THEM WITH THE BBB

Fucking scam. Do not order from this fake company!!!!

If I could give zero stars I would have. While I did purchase the boxes at a sale, $125, all of the items cannot be resold for even half the price I paid. Half of the items sent were either broken, missing parts or outer box damaged.

The other items received don’t look like they were sold at Walmart or Target or Amazon. Those brands weren’t registered! Very sad and disappointing!

Update. After I contacted the BBB I finally received a refund. It took five months of waiting until I gave up and filed the complaint. I received several emails with shipping dates that never happened during that five months.

Said it will take 2-3 weeks to get boxes.....took 8 weeks!!!! Opened up my boxes and nothing was wrapped in mailing materials. They had opened all mystery items and they saw what was in them.They hand picked everything they put in my box. I wanted to unwrap my mystery items....that's the fun of it!!! I will never buy from them again. If something is was amazing in the wrapped packages, they kept them for themselves...give me cheap items!

Ordered my box on April 2nd and today is August 21 and still no box. I have asked to be refunded multiple times and no responds.

I ordered a box in April. It's now August...still nothing.

They emailed me in May saying there was a delay, emailed them in July asking about shipping and they said "due to high volume of orders, it was a delay but a new order came in today and we'll ship yours (top priority) in 5-7 business days. That was a month ago. Emailed again and what do you know...I got the same email word for word...give me my money back or get sued

We placed an order back in April 2023 and it’s now august and still haven’t received it. I’ve called about 10 times now - they answered only once claiming I can’t get a refund because the ordered was already “packed and processed”, that it would ship out soon, and the reason it wasn’t shipped yet was because they weren’t sure if we still wanted it (???????). Very confusing. Anyways, they claimed they would send an email with the tracking confirmation and it’s now been over a week and still nothing. I tried called 3 more times this week and I’m pretty sure they changed their number or no longer are taking calls. I would rate this place 0 stars if I could.

Ordered (and paid in full) in February and I've had nothing but trouble. It is now the end of June and it is FINALLY shipping. I've had to threaten them with a lawsuit and reported to the BBB in order to even get a response from them.

My experience has been the same. Ordered my box on March 11th, today is June 10th and still no box or tracking #. Chat was of no help. Was told of shipping delays due to higher than expected demand during flash sale. Another time was told it would go out that week. Now I can't get a response at all. Demanded either my order a refund and.....nothing. Definitely a scam and a rip off! May have to report to my bank to get my money back. Live and learn!

I am only giving one star because no stars is not an option. Discount headquarters is a scam. I ordered 3 mystery boxes on March 23rd 2023 on March 24th 2023 the money came out of my account. Today is June 8th 2023 and I have received nothing. Every time I have requested a refund all I receive is an email saying the have created a escalation ticket.

More of the same I ordered 2 mystery box's received one full of junk close no were near the175$ they claimed didn't receive my mystery Amazon mystery box but they claimed it was ship on April 5 I ordered on May 2 total rip off Avoid this seller wish I would have did a little more research before I bought

Don't waste your money total junk not one thing can I use. wished I had of read reviews first but you learn by your mistakes

This is company is without a doubt a scam .do not waste your time or money horrible customer service and liars . I ordered electronic mystery box did not receive one electronic item just a bunch of junk . Was not worth $10 let alone 50 not to mention I tried to cancel my order 4times after not receiving for 2 months finally after I filed a dispute I received a tracking number . When I reached out to customer service they claimed I didn't order electronic mystery box . I know good and well what I ordered. . PLEASE SAFE YOURSELF THE MONEY AND TIME DO NOT DO BUSINESS WITH THIS COMPANY

Total Scam! I ordered on March 27 and still no tracking # for my orders. I've emailed them multiple times and have received the same email telling me that " they added it to todays batch". What a rip off.

I ordered a box a month ago and sent them emails twice they replied still processing first they said 3 weeks now they say it could take up to 23 weeks what a rip off and I can’t get my money back I will report to BBB

Just awful , I purchased an item in March it’s May now, still no box. It’s a scam . When you call there phone number it picks up but drops the call. Just disgusting . Glad I didn’t pay more money than I did. I’m definitely contacting BBB .

I think this is a scam. Never received my package. Glad I didn't spend much

I wish I could leave a zero star cause I would. I ordered the mystery boxes with items from Walmart, Target, Amazon. I got items that you would find at the flea market for $1 - $5 store. I had to contact customer service as nothing was changing with my order. Once I made the 3rd phone call I finally got the tracking numbers, then to find out what garage they sent.

Hi my name is Olga Rivera I order 2 Box on 3/17/23 DBT/WDR/00000770949 in steel wearing for my Box I don't kno was going on I pay 41.96 for 2 Box so my phone 616 -262-7380 can someone call me in let me kno thank you so much :