Based on 21 customer reviews Direct Distributor is rated 1.1 out of 5 stars. They have been selling on Walmart Marketplace since 2016.
Direct Distributor cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting Direct Distributor. Their contact information including business name, phone number, address and email are unavailable. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
My daughter brought a PS5 digital thru the Walmart site in Aug 2021 for her daughters 15th birthday. Item received, everything worked nicely until last week when my granddaughter’s account was banned. According to PlayStation.com her console was reported as stolen by the seller, over one year later. Calls to Walmart go unresolved, walmart is denying any responsibility, was given a bad email address to contact the company.
Horrible customer service !! Run around about anything and everything. I will never ever do business with them again . Walmart should distance themselves from this company . Phone # no one answers , emails conveniently don’t go thru and some no se sense about system down .
All I know is if I purchase this MFing PS5 it better be delivered and at my door because I have no problem running down and knocking heads off of shoulders… bat and all!!!
play with my money if you want to
BUYER BEWARE! DO NOT BUY from Direct Distributor through Walmart.com! I purchased a PS5 for my son for Christmas on 11/14/21 and was told it would arrive by 11/19/21. Nearly 4 weeks later no delivery. Shipment delayed in CA since 11/16/21 and never updated. Contacting for information on estimated delivery is a nightmare and you do not receive follow-up after requesting through Walmart.com who sends email saying you will be contacted within 48 hours. No return email or follow-up! When following up with Walmart.com
by phone nearly 4 weeks after purchasing, I was told I would need a refund. Then was told I would have to request that refund from the delivery company since the fault was on them not Walmart.com! Total mess and very bad business practices. DO NOT BUY from Direct Distributor on Walmart.com!! I was issued a refund, but had to go through hoop after hoop and threaten legal action to receive my refund. Just don’t do it!
My Xbox series x came in and works I paid an arm and a leg but I got it packaging for the console was alittle beat up so their warehouse practices are bad but good thing Microsoft packaged the Xbox very well seems if you are willing to pay the price they’ll get you the Xbox
An absolute dog sneeze of a company. They're liars, price gougers, thieves, and have possibly the worst customer service I've ever dealt with. Please do not do business with this company, please do not take this company seriously as they do not take consumers seriously. AWFUL.
I tried not to be desperate for a Series X and tried to wait it out but my Xbox One S is starting to slow down. So I made a rash and stupid decision to pay some 3rd party seller on Walmart.com $949, and from reading all these reviews I could get 4 outcomes. I could get a Series X, broken Series X, one that was meant for sale in the UK, or not get a Series X at all. I have read some of the reviews that say WalMart cannot help, so I may have to contact my bank
Why are you guys buying up all the xbox series x and selling them twice as much. That's not even fair to people trying to buy just one. And I can tell by ur reviews, u ain't that good. Cant even return an item. I dont think I'm going to buy from u guys thru walmart. I'm now going thru a different company. Not yours. Even if I have to pay more. Cuz WOW....
Super fishy when it comes to Xbox Series X sales. MS offers them for sale on the MS site, the stock is gone in under 30 seconds and then everytime Direct Distributor is selling them for $400 over retail within minutes. Im not saying that they use bots to buy up all the supply and then price gouge, thats not what I'm saying, but it is every time. You do the math...
I was sold an Xbox that has a start up error. I’ve been trying to get a hold of direct distributors for the last 2 weeks as has Walmart and they won’t communicate with me at all. The Xbox they sold me was supposed to be for players in the UK so the Xbox customer support here in the US can’t help me until I get a console made for use in the US. This has been extremely frustrating and shows what kind of business this is.
This company is horrible they sell you Default merchandise and never return emails. Nearly impossible to get a hold of this company. Plan to just call my bank and Chargeback the transaction.
I spent $469 and need to return the item but they are not answering my emails and Walmart can't help?? This is insane!!!
Ordered a Nintendo switch memory card on November 21 still haven’t received it was supposed to be here in n 2 days
I couldn't return my switch lite (I thought because of COVID) so I checked back a couple days ago and the period expired.
According to Walmart my only option is to contact the seller... who doesn't even have a working phone number and doesn't answer emails? Are you kidding me?
Horrible service! Walmart needs to stop putting sellers like this on their website! My product never came! There’s no phone number to reach them at nor email! Walmart tried reaching out but no one has replied. We spent 400$ on something that never came!!! Plus extra for 1 day shipping and it’s been one week and product is no where to be found!! FRAUD ASS COMPANY!
They suck walmart need to stop dealing with them this is bs my shit was supposed to be here 3 day ago now nobody no where it's at almost 400 buck but they took the money right away bitches
Scammers. They will not answer your messages. Do NOT buy from them. Had to report to credit card
Fuck you bitch ass rip offs....everything was not what I ordered and it was fucking damaged also they stole the fucking 1 month free online gaming...
Lame as fuck...no contact number and poor ass customer service. I’m very very unhappy with their services. Will be most likely doing a return for a full refund.