Based on 36 customer reviews Coutlet llc is rated 1.2 out of 5. They have been selling on Walmart Marketplace since 2016. They sell VicTsing, Mpow, Litom, Vtin and LITOM products in Electronics, Auto & Tires and Seasonal categories.
Coutlet llc contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting Coutlet llc. Their contact information including business name, phone number, address and email might be available here. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
I purchased the VicTsing 2400DPI Adjustable 2.4G Wireless Professional Gaming Mouse from Coutlet LLC via Walmart.com. Coutlet LLC sent me a defective item which also looked like it was counterfeit. I requested a refund and they responded by asking me to send a video of the item I received which I did which is unorthodox. After sending evidence that product was clearly defective they repeatedly sent email asking to resend another product. I responded numerous times stating I want a full refund due to my lack of confidence in the integrity of their product. Coutlet LLC then stated they’re having problems creating shipping labels so they will send me a 50% refund. I contacted Walmart.com and notified them of Coutlet LLC of their nefarious business practices. Buyer beware of Coutlet LLC!!!
I bought an item that was defective and it was partially refund not even half , this brand really doesn't take refunds, be certain of your items before purchasing my grandson was heartbroken
If I could give zero stars I would. I need trying to get a refund on a smart watch that don't work. They have gave me the run around for about a month. Don't buy nothing from this company. You can't even talk to someone a life.
I bought the Mpow 059 headphones, three months later the earpieces quit working. I have a Square Trade plan for them, but they say since the manufacture warranty is still in affect, they wont cover them. I have emailed and called, with no response at all. It seems this company knows they were selling junk.
This is the worst business to deal with. Wal-Mart should drop them as an outside sales company. I ordered a sound bar. I received a Bluetooth ear buds. I sent a message to Wal-Mart. They sent the company an email. The said they would would replace the with the correct item. The information they needed was in the first email. Yet they asked for all of the information and pictures. They proceeded to send me a second pair of Bluetooth ear buds. I complained to WALMART. They called them While I was waiting. They were going to give me a refund. The next hour and the next day I received emails saying they were sending my sound bar. It never showed up. Contacted WALMART again. Got a refund. If I could give zero stars I would.
Purchased an adapter for my laptop and had a computer services company assist me in trying to make it work with my laptop. When I asked to return it, they asked me to explain in detail the problem and to provide a short video to show the problem. Really!!! I would not do business with this company in the future.
I purchased a PS4 controller for Christmas that has never worked and it was not wireless as expected. Walmart refuses to honor and return this item yet could give e me no information on where I could return it. Now seeing the reviews for this site...I am not impressed. Not only will I never shop at Walmart again, but I want someone to respond to my requests to return the item. One more attempt before I file complaints with the BBB and A/G.
PS4 controller broke after 1 use, and did not know I could not return to Walmart when I bought it on Walmart.com! terrible product!
Going round and round with these people trying to get a refund for 2 PS4 controllers that were defective when we received them. I can't believe Wal-Mart is okay allowing them to sell on their website. I have multiple emails and the final one says they will give me a 30%refund and allow me to keep the products and give them to friends and family as a gift. Wth?! I have clearly stated to them I want a full refund and the product does not work, therefore I will not be giving these as gifts. We will see if anything changes in the future responses. I will be receiving my refund one way or another.
I want to file a class action lawsuit against this company. They are stealing people's money for fake product and will not live up to their return and refund policy. Please email me at [email protected] so we can get this going. I cant afford to lose this kind of money even if it was only $27. They cant keep doing this to honest people. I bought a ps4 controller but it's fake and doesn't even work!!!! And I'm placing a call to the better business bureau. This isn't right!! Please contact me so we can all make this right!!!!
won't respond to email for return on item but no problem taking my money and a fake phone number for us to call. I'm out almost $28 from a single parent that's alot. way to go!
After posting my initial complaint, Coutlet llc contacted me and provided a full refund. Ultimately they did the right thing and I am now satisfied from a customer experience standpoint.
Do not do business with this seller!!!
I placed a cancellation within less than 30 minutes of placing this order online and they shipped the product anyways.
Horrible customer service! No apologies for the hassle or efforts to rectify the issue.
Walmart should be ashamed for allowing these folks to sell on their behalf. Just look at the rest of the bad reviews, they speak for themselves.
I bought a wireless ear piece. When I received the ear piece it was defective. When trying to send back they wanted to charge 15 percent restocking fee and I would have to pay shipping or wanted to keep the item and refund 30 percent. It's useless, scam and defective item. I would rate this place a zero.
BUYER BEWARE... I can't believe WALMART would allow these people to represent them! Marketplace sellers??? CANT BE TRUSTED... Won't give refund on wrong item. I see, items are knock offs. They have NO valid phone number, NO valid return addy, don't respond promptly to Emails.... KARMA is GONNA GET THEM! May they, and their products take a deep dip in the South China Sea. Lucky, WalMart resolved my refund issue. Thank you, WalMart.... as for Coulet LLC - they just CANT be TRUSTED!
i’ve been trying to get a refund and they’re not responding i’ve ordered a controller that is wired which i dont want wired so i got a wireless one somewhere else and i want my money back from them and theyre still not sending me a return paper or anything and i’ve been asking weeks!! don’t order from here my one star = -1
Bought a ps4 controller from walmart.com not knowing they sell items for scammers. The controller came shipped in nothing but a mangled plastic bag and ofcourse the thing didnt even work. Walmart wont refund but i paid walmart!! Wtf kind of scam crap is walmart running?!?
They mailed a broken headphone (Mpow Bluetooth Headphones, IPX7 Waterproof In-ear Earbuds, Wireless Sports Earphones for Gym Running Cycling Workout). They are refusing to answer my emails and refund me or send me a replacement. They did stop responding to all email communication after I sent them the photos of the broken item.
BOUGHT 3 FITNESS WATCHES AND 1 WAS DEFECTIVE SO I ASK FOR A REFUND ON ALL 3. THEY ONLY WANT TO GIVE FULL REFUND ON THE DEFECTIVE ONE AND 20% ON THE OTHER 2 AND I PAY A 20% RESTOCKING FEE AND PAY FOR SHIPPING. NEVER BUY FROM THIS COMPANY. I ONLY WISH THERE WERE REVIEWS THAT YOU CAN READ BEFORE BUYING THEIR PRODUCT LIKE MOST COMPANIES HAVE, BUT THEY DON'T EVEN HAVE A PLACE TO LEAVE A REVIEW EXCEPT HERE WHERE ONE WOULD GOT AFTER LOSING THEIR MONEY TO THEM.
Similar complaints with PS4 Controller, not compatible with the ps4 without using a cord, that's not what I paid though.