Based on 30 customer reviews Cell Traders is rated 1.1 out of 5 stars. They have been selling on Walmart Marketplace since 2016.
Cell Traders cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting Cell Traders. Their contact information including business name, phone number, address and email are unavailable. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
Google Pixel 5 5G GSM Unlocked Smartphone 128GB - Very Good condition RECONDITIONED Phone was ordered on July 11, 2022 received July 18. August 18th SIM card in phone was not recognized. Cell-traders stated: order is past our return and warranty policy. suggest submit claim to Allstate (cell-trader provides a one year warranty through them.)
Note: Allstate designated repair centers are not authorized to repair SIM card error.
Settlement offered - temporary $750 fee will be authorized on your credit card while we examine the phone. . "You will get a like-new device in exchange for your damaged device.” .. The phone is a refurbished phone, it failed 30 days after use.
BEWARE OF ANY DEALINGS WITH THIS COMPANY...
Worse bunch of thieves out there. Using Amazon to rob customers blind. Bought the mobile and instantly took my money which is against Amazon policy. Supposed to wait until they ship before touching funds. That said, it left them Aug 4th 2022 and showed "in transit" since that date. Amazon contacted me and stated package possibly lost, wait until Aug. 11th for immediate refund. I waited. Called that night, the 11th and bonehead seller says to wait 36 hours. I write in not paying games. Refund or AtoZ claim will be filed. Seller then sends, usps tracking states delivered on Aug 4th. Funny, USPS TRACKING ACTUALLY READS "AUG. 4TH IN TRANSIT". So they will lie, cheat, steel from Amazon Prime Members and think they will get away with it. AtoZ claimed now filed and bank notified of fraudulent activity on part of CELL TRADERS. Now blocked from any activity with my bank and this is yet another reason why this thieving company has 1.1 stars which is by far 1.1 too many stars. I guess steeling from a law enforcement agent isn't in your best interest. Am filing BBB complaint as well and contacting DA on possible investigation for accepting funds on fraudulent merchandise. The entire company is a scam.
I bought my son a google pixel 5 from this seller and safe to say I regret my purchase. I should have looked up the seller or did my research now I have to do a return and I dont know if i'll get my money back!!!!
Never Buy a phone from this Company. They send you defected phones. They never want to exchange or give you your money back. I bought a phone from Walmart Samsung Galaxy Note 9 plus. The Seller was this company and I regret this so much because the phone was a defect. They just give you the run around. I will post DO NOT BUY FROM THIS SELLER (CELL TRADER)
390 Kings Highway
New York, New York 11223, United States
ON EACH MEDIA PLATFORM. By the way they don't even deserve this ONE STAR!!! IM PISSED!!!
I am so unsatisfied with this " company " ! I was sold a Samsung galaxy s9 plus refurbished and "unlocked" . well long story short the phone is locked and upon reaching out to the company I get no response . Now i don't know if i even want to get it replaced because that device might be locked too !
I am so frustrated ordering refurbished phones from Walmart. They don't work. My phone said unlocked yet it will not allow me to use it with my provider. They said it's restrictedl
Ordered because Walmart touted them as a reputable seller. The phone I ordered was listed as FULLY UNLOCKED. It was not. My carrier cannot unlock it without the seller connecting them with the original source. So, I have no phone! Scammers are everywhere, but I hold WalMart responsible also, for promoting them. Do not buy from these people!
Bought A50 from these people off walmart.com well a couple of my accounts have been hacked now. I will be contacting a lawyer!
I ordered 2 phones on 1/12 and 1 of the 2 phones was stolen, which I suspect by an employee at Cell Traders. I've requested a label to return package and received only an USPS label w/o insurance. So I had to request insurance, which they finally sent. I've sent over 10 emails to follow up on my refund. After I threaten to report to BBB, Federal Trade Commission and leaving a bad review on Walmart.com, they sent me a refund for only 1 phone. It's been 4 weeks of this back and forth nonsense. This company is deceitful and full of fraudulent business practices. DO NOT purchase from them, you will regret it if you do.
I ordered Samsung Galaxy S8 with ebay from these scammers but I never got it. I reported it to them, they told me to wait at least 36 hours, I waited and told them that I still haven't got it and asked for refund, but they sent me the tracking information and closed my case without contacting me and asking me for explanation. I also contacted ebay and they stood by them. VERY DISAPPOINTING!! Now I see all the reviews here and understood who they are. They never care about their customers once they get their money, they dont care. This is robbery! I neither have my money nor the item. Please check the background of sellers before you pay any money. They dont even respond to their negative reviews.
I bought a Samsung galaxy s10 plus in July. 2021 from Cell Traders through Walmart.com. It was cheap and didn’t work appropriately. I returned it to a Walmart store where it was checked to the order packaged and labeled for Fed Ex. It was picked up by Fed ex on August 6th and Delivered and signed for on August 11th. to Cell Traders. I reviewed refund from Walmart.com. On Sept 13 2021, Walmart.com recharged me for the phone stating Cell Traders stated the box was empty. I emailed Cell Traders, attempted to call with out any resolution. I had the manager of Walmart verify the surveillance tape from the day I returned the phone and states the phone was in the box and sealed and followed it until it was hand delivered to Fed ex. Fed ex also investigated on their end and states they delivered a intact box to Cell Traders as well. Cell Traders got their phone back and kept my refund. DO NOT BUY FROM THIS COMPANY! On Walmart website it implies good seller by giving stars but if you look on the internet for ratings they are terrible!!!!!! Thieves! ZERO STARS but it wouldn’t let me leave it blank
This seller is a scam, don't ever buy from them. I have highlighted their name on Ebay and will NEVER buy anything from them. Bunch of Rogues!
You sent me a cracked phone and I didn't know about the 30 day return rule. I think good customer service would replace the phone since you sent me a cracked.phone! I've been trying to return this thing and can't get ahold of anybody
I wish I read this reviews before I bought from them. My phone lasted 30 days....the window for refund is within 30 days. Let's see if they can resolve my issue (freezing within 2 minutes in any call).
HORRIBLE phone couldn’t last 2 days before it started not working DO NOT BUY from here , phone keeps freezing up ,turning off, returning it now.. It’s not even allowing me to delete my. App so I can return it.
As soon as I got this device it stopped working and I had barely had a chance to use it,infuriated and disappointed,fully expecting a refund as I followed signing out and factory resting it and if not I will get one.
Purchased an IPhone 7Plus on 2/13/20 that was supposed to be unlocked. That was a lie! After receiving it, the SIM card could not be removed!
This place is a BAD seller. TERRIBLE customer service! They never answer their phone. I bought a refurbished phone from them and I have had two of these phones already and they are USUALLY good phones. This one started out fine but after two weeks I noticed that I was charging it more and more frequently. By week four I was trying to keep it charged but it needed charging every few hours. I was told by Geek Squad that the way I described the battery failure is indicative of an old battery.
I arranged to return it by going through the Walmart app and I accidentally clicked"return to store" and I was supposed to take it back by June 21st. I am a cancer warrior. I was desperately sick that day but I tried to return it. But I don't have a car with working ac and it was 118 degrees that day. I didn't make it. I tried every few hours for the last two days and not one time have they answered. And their mailbox is full. You can't even leave a message. I think that they might actually make an exception and let me return it if I could ever get hold of them. But since they never answer their phone it's longer and longer past the deadline. I have already ordered and received another phone exactly like this one from a seller with good reviews. Now I have to return it because I can't afford two. I am disabled. I don't have any money. So I am stuck with a crappy phone because I was one day late returning it. And they never answer their phone! They should at the very least take the messages off their phone so I can leave a message. It's a business for heaven's sake. Being incommunicado for, two days in the middle of the week and not allowing customer complaints by refusing to answer the phone
I ordered this phone 5/28/21 when I ordered it it said I would receive it by the 4th I didn't receive until the 8th once I got the phone and got it activated it seem to be functioning fine I called and text a few friends the phone restarted itself came back up with a bunch of AT&T apps and now it says it's not activated which I bought a Verizon prepaid card and activated it got a phone number and was even using the phone call the phone company they worked on it for about 3 hours with phone and we still can't get this phone to work
0 stars is actually my opinion !! Complete SCAM!! Both the business phone number & the Email address listed on the paper that came with the $400.00 Samsung Galaxy S10+ I purchased from Cell Traders were useless!! No one ever answered phone/or responded to emails I sent. The phone would not pick up signal so was USELESS!! DO NOT BUY FROM CELL TRADERS!! Walmart is allowing people to be continually robbed of their money by allowing this business to sell thru them!! Bought thru Walmart.com.