Based on 13 customer reviews CARBRO is rated 1.0 out of 5 stars. They have been selling on Walmart Marketplace since 2017.
CARBRO cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting CARBRO. Their contact information including business name, phone number, address and email are unavailable. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
They are a rip-off they take your money and then tell you they don't have it and then takes 3 days to get your money back and they shouldn't of even took the money if they don't have the product when it showed it was in stock and Wal-Mart let's them do it
Worst customer service!! Would give zero stars if it was possible. It seems there are many other dissatisfied customers. This company is either fraudulent or the worst at customer service. Walmart needs to take heed and drop then as a supplier. Like others, I wished I saw the bad reviews, which some companies manage to hide from view. Be forewarned!
Ordered a trampoline for my daughters birthday. It arrived on time but the trampoline was very small. In no way would it accommodate 3-4 children on it at a time. Walmart instructed me that it had to be returned through the company I purchased it with on the marketplace. I emailed the company and they issued a return label in a few days. I shipped the package back, the package has not been delivered and when I called FedEx to ask for a status update they informed me that the package is being returned back to me. It was not accepted due to the size of the package. Carbro generated the return label and sent it to me for the return. You can only contact the company by email.
Looking at al these reviews i wish have read them sooner. I ordered a trampoline for my kids and it was supposed to arrive 6/7. Still nothing. I keep getting “oh its delayed” im trying to get a refund now. Im over it
What a mess of a company and mess of customer support.. Ordered a trampoline and CARBRO "forgot" to ship it, even though prepaid the shipment through FedEx. On the day of promised delivery, it was yet to be received by FedEx. I called Walmart and they got me in touch via email with CARBRO. I said that I don't need it if it's not yet shipped, guess what, they shipped it in 2 days. Blamed FedEx for not "updating" the info and stuff... Would try to give me a run-around by offering a small refund, then telling me to go through the Walmart cancelation and return process... They answer only to emails (even Walmart customer support can't call them), answer only at night, guessing they are on another side of the globe. Either way, called Walmart and they processed the refund IMMEDIATELY, no questions asked, after I explained what happened. If CARBRO want's to recover the goods, they have to pay for shipment and arrange the pickup, as I'm not spending a minute online to go though the process or help them.
I ordered a power lift recliner for my husband. He needs this chair,because of shoulder surgeries and will have to sleep and live in this chair for a year . I can't believe that I was alerted on my phone that it had been delivered. I got a water bottle with the same tracking number as my chair. No chair was ever ordered from this company according to Wal-Mart when I contacted them immediately. Wal-Mart will be sending me a full refund. They better,since I am out $668 dollars. What kind of company treats costumers like that? I should have realized that the USPS would not be delivering a huge package.What a Scam!Wal-Mart has promised to take further action with this company. I heard back from Carbro and they said that my water bottle was a gift and that my chair would be arriving at a later date. How could it when there isn't any tracking info or order placed according to Wal-Mart. They had no intentions of even sending my chair in the first place. I guess my water bottle must be worth$668!
I ordered a trampoline from Walmart on the 1st says it shipped the 2nd but has not been picked up by UPS yet...I am trying to get a refund.
I ordered a trampoline from the Walmart.com and when the item arrived at my door. It was the smallest box I had ever seen. I opened it and items were missing. No net. No basketball. No ladder. I was in shock. I paid almost $600 and now Walmart says they have to send it back and within 10 days I should get a refund. It was a birthday present for my daughter and her bday is tomorrow. I’m so disappointed.
Used Walmart.com to order a 14’ trampoline. They contracted with this company... it arrived missing more than half of the pieces. Trying to get my money back but all phone numbers are blocked and email is shady. Buyer beware.
Never in my life will I ever order from these people ever again! I ordered a $568 bunk bed with a slide for my 4 year old and 1 year old and recieved a stainless steal water bottle! When I emailed them they said it was a gift and for me to wait patiently that the product I bought would be sent to me! I am calling total BS I requested a refund and took the package to a fedex location and am now waiting for my refund! Absolutely ridiculous!
I ordered on Saturday.
The product was marked as shipped Sunday.
today is Thursday UPS HAS NOT RECEIVED ANY PACKAGE FROM THIS COMPANY. IT IS DUE TO BE DELIVERED TOMORROW.
I WANT A REFUND
I just want to say I bought a safe from this company. And the safe word for a few days and then all the sudden it don't work and I'm trying to give me the run-around I think.
H O R R I B L E!!!! Ordered a coffee press on February 2nd, finally shows up today Saturday February 20th, the day before my birthday, in the original box that you would purchase off the shelf, shattered into a million and five pieces. I can't comprehend how you send a glass coffee press in its own box with no protection. FedEx delivered it, absolutely ridiculous. I have plenty of pictures if you would like me to send them because this is going in the dumpster and I expect a full refund.