Based on 8 customer reviews BTMWAY is rated 1.0 out of 5 stars. They have been selling on Walmart Marketplace since 2019.
BTMWAY cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting BTMWAY. Their contact information including business name, phone number, address and email are unavailable. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
Horrible customer service and product had horrible quality…beware
The other reviews are accurate. BTMWAY is only interested in a sale and not the customer. I purchased a Bistro set which seems less sturdy than description and is overpriced. I am trying to return it and their counter offer is, “If you keep it we will take 5% off and you can give it to a family member or friend as a gift!” WTH. Why would I give something I am not 100% Satisfied with as a gift. I replied as such, asking them to send me a shipping label for the amount I spent to have it returned, I will pay that shipping cost ($69.99) and be done. They countered with, “No!” We will give you 10% off to keep it and you can give it to a friend or family member as a gift!! AND the cost of shipping is on “YOU!!” For me to ship to very heavy boxes is several hundred dollars! This ain’t over yet!
Unacceptable and unreasonable customer service. I will not buy from them again, They are more interested in selling than customer satisfaction.
China company falsely claiming their merchandise is made in USA. What they are doing is illegal! Shame on Walmart for letting them sell. This company will not let me return and will not give my money back. Total sham company -
Ordered a childs ride on tractor from BTMWAY through walmart Marketplace. After 2 hour phone cal, BTM says they cant locate the order (Order number is clearly indicated on invoice) they promised to email a return address label from FEDEX. They never emailed the label. Do not use this company they are impossible to do business with. Walmart is trying not to help me but I am calling their customer service back
I agree with the prior reviews. If you aren't 100% sure you want the item, don't order it! I purchased a Christmas gift, and wanted to return, because the item my daughter actually wanted came back in stock and they want $120 return shipping.
This company is a nightmare to work with if you need to make a return. I had to contact Walmart’s customer service to get my money back. Don’t buy from them unless you are 100% sure that you plan on keeping your purchase.
This company false advertise on delivery dates to get your order. On September 18, I saw a walker on Walmart site that showed a delivery date of September 23. After purchasing the walker, the delivery was changed to September 30.