Based on 13 customer reviews BTMWAY is rated 1.0 out of 5 stars. They have been selling on Walmart Marketplace since 2019.
BTMWAY cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting BTMWAY. Their contact information including business name, phone number, address and email are unavailable. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
BTMWAY has been the worst experience ever. Ordered a lift chair for my disabled dad for a gift and purchased assembly, as no one lives near. I got a call from the professional assembler on the day that said the chair had a mechanical malfunction and was not safe to assemble and use, per their policy, and to notify the seller and they will send a replacement. This was on December 17, 2022. After over 50 emails and their demand of a video (or an unassembled chair) to prove it did not work and suggestion a neighbor come and do something.....they finally agreed on a refund on 2/14/23 but now there is no refund and I am supposed to do all this calling to get them to refund. And did I add, no refund on the shipping cost of the broken chair or assembly that I paid for. Walmart REFUSED to back them (even though that is who I paid) because Walmart said Marketplace is third party! THEY ARE A SCAM. I now have a lawyer involved. Maybe that will help! ZERO stars!
Horrible subpar self propel lawn mower! Right out of the box it couldn't go 2 passes wi/your overheating. The self propelled bar had one speed, drop you on the ground! This lawn mower shook so bad, it felt like my teeth would fall out! Customer service is nonexistent...push you to keep the product. This is a Chinese company.
Bullshit company will NOT guarantee their items. The bed I ordered came damaged from FedEx I explained that I sent them photos of the damaged box and parts and they could get a full refund from FedEx and they can give me at least half off since I bought a brand new item and not a used one. They first offered me 8% which doesn’t even cover cover the tax then came back with 20% honestly this has been such a hassle I do not recommend this company!!!
I agree with all these 1 start reviews.. they don't paste their policy on on Walmart's website and expected me to pay to return it which would be ~ 3x time what i paid for the. They keep saying they will increase the % off. They should not be allowed to sell products. the only reason they get a 1 star is because i couldn't say
Ill be calling walmarts customer service as well
DO NOT BUY FROM THEM
DO NOT USE. THIS CHINA BASED( not USA as stated) SCAM BUSINESS.
REFUSED TO SEND SHIPPING LABELS TO RETURN A PATIO SET THAT WAS NOT WHAT WHAT WE ORDERED.
Beside that it was a piece of garbage.
We bought it from Walmart market place and WALMART IS NO HELP in returning items to SCAM company.
Why would Walmart sell merchandise from a company that is rated 1 out of 5 stars with what appears to be a SCAM
Horrible customer service and product had horrible quality…beware
The other reviews are accurate. BTMWAY is only interested in a sale and not the customer. I purchased a Bistro set which seems less sturdy than description and is overpriced. I am trying to return it and their counter offer is, “If you keep it we will take 5% off and you can give it to a family member or friend as a gift!” WTH. Why would I give something I am not 100% Satisfied with as a gift. I replied as such, asking them to send me a shipping label for the amount I spent to have it returned, I will pay that shipping cost ($69.99) and be done. They countered with, “No!” We will give you 10% off to keep it and you can give it to a friend or family member as a gift!! AND the cost of shipping is on “YOU!!” For me to ship to very heavy boxes is several hundred dollars! This ain’t over yet!
Unacceptable and unreasonable customer service. I will not buy from them again, They are more interested in selling than customer satisfaction.
China company falsely claiming their merchandise is made in USA. What they are doing is illegal! Shame on Walmart for letting them sell. This company will not let me return and will not give my money back. Total sham company -
Ordered a childs ride on tractor from BTMWAY through walmart Marketplace. After 2 hour phone cal, BTM says they cant locate the order (Order number is clearly indicated on invoice) they promised to email a return address label from FEDEX. They never emailed the label. Do not use this company they are impossible to do business with. Walmart is trying not to help me but I am calling their customer service back
I agree with the prior reviews. If you aren't 100% sure you want the item, don't order it! I purchased a Christmas gift, and wanted to return, because the item my daughter actually wanted came back in stock and they want $120 return shipping.
This company is a nightmare to work with if you need to make a return. I had to contact Walmart’s customer service to get my money back. Don’t buy from them unless you are 100% sure that you plan on keeping your purchase.
This company false advertise on delivery dates to get your order. On September 18, I saw a walker on Walmart site that showed a delivery date of September 23. After purchasing the walker, the delivery was changed to September 30.