Based on 122 customer reviews BooksXpress is rated 1.0 out of 5 stars. They have been selling on Walmart Marketplace since 2019.
BooksXpress cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting BooksXpress. Their contact information including business name, phone number, address and email are unavailable. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
I would give this company 0 stars if I could. I ordered a book; it was supposedly shipped; it was supposedly delivered. USPS found that the package had an address in the same zip code – not mine. I've tried contacting the company which has so far successfully ignored me. My credit card company is now involved. Beware of this fraudulent company.
booksXpress. What can I say? Do not make the same mistake that I did by ordering from this miserable company. They're happy to take your money, but refuse to help when your purchase goes missing - if in fact they send it. Additionally, this company has many complaints on the BBB site from New Jersey. I would give them a less than one star rating if possible. Be forewarned. Stay away from booksXpress.
I ordered a calendar for my sister for Christmas, looking for a 2024 calendar of cats. Then I get an email telling me the item has been delivered. It hadn't been. I checked with my sister, and she said it had not arrived. I looked at my email of the calendar delivery notice and it says it is a 2019 calendar! An old calendar for $10.10. I asked when it WAS delivered about a return and Walmart told me I would get a SIXTY SIX CENT refund. I have now heard from the company and they promise to do a refund as there is a delay in delivery, no tracking information, and I have to wait 1-3 days to see IF Walmart does refund me. NOT GOOD.
I ordered a book through them, and it was delivered to a different address (in a DIFFERENT STATE !). I was offered a refund, but what I REALLY want is the BOOK that I ordered. I think that I should get a copy of it, apparently someone ELSE got one (THE ONE THAT I ORDERED !!!!).
I've got a new headline for BooksXpress : Order a book that you DON'T want. You'll be VERY happy!
Ordered book early November and received FedEx tracking of delivery and Walmart text saying package delivered and signed for . No notifications on Ring doorbell. Chased down a FedEx truck and he told me to call their 1-800 number. I call and they stated my address wasn’t on the label and could only confirm the zip code which is the opposite side of town but wouldn’t confirm any of the addresses on file that I searched with my county’s property search and the signature. Was told to wait 48 hrs from seller and no response. Terrible company. Don’t buy here. I’d rate this 0 stars if I could.
I ordered a book about the Phillies on the Walmart website and received the wrong book from booksxpress. I have received nothing but the round around. Booksxpress offers poor customer service.
Don't buy from them.
Total scam. You'll get an email saying your item was delivered, except it wasn't. Check the USPS tracking information: "Picked up by USPS partner" weeks ago but never received by the USPS. Business address is in NJ but the item was shipping from the Midwest? Call the number listed by Wal-Mart - it's a cell phone voicemail. Contacted wal-Mart. Had their supervisor go to their own website and read all the negative feedback - she agreed! Got my refund. Just find your item on Amazon.
I ordered a book through Walmart that turned out to be with this seller. The order and payment were made on 9/26/2023. Today, 7 days later, the book store finally shipped it. I contacted them 2 days ago because I had not received a notice about shipping or any communication. It shouldn't take this long to mail one book.
Avoid BooksXpress! This company does not keep their promises about delivery, nor do they try to make things right when the delivery is extremely late.
COMPLETE SCAM; DO NOT ORDER FROM BOOKSXPRESS!!
Tried to order a book through Walmart and it never arrived. It's marked on Walmart's website as still on route (from early April; it's mid August now), but when I contact the seller, I get a form letter saying the package has been delivered (even when I confirm with Walmart that it is not delivered in their system) and they won't reimburse me. When I try to call their number, it says the number is disconnected.
Bought book they sent the wrong book bought through Walmart / BooksXspress don’t buy!!!! Walmart shame on you BooksXpress crooks!!!!!!
Beautiful book shipped in a thin plastic mailer which provided no protection whatsoever. New book in original wrapper was all beat up. I processed a refund through Walmart. I wanted to buy the final 3 remaining copies as gifts but I suspect they'll arrive equally damaged. Sad really.
Bought new $100 hardcover book from them. They shipped it loose in a plastic bag with no padding or protection, so it was damaged in shipping. They only offered $5 in compensation. If you bought a new car and it was delivered with a un-repairable dent in it, and the dealer only offered $100 back, would you be ok with that? I don’t think so. Do not buy from this company, they do not respect the books or their customers.
Ordered an atlas through WalMart on July 4th, with arrival by July 13th, leaving almost 2 weeks for any possible delay. Contacted them and was told still scheduled to arrive on time. I wrote back telling them they are already 6 days late and item has not updated in any system for a week. Utterly useless. Giving 1 star is being too kind, a negative 10 would make more sense
Recently ordered from BooksXpress on Amazon it was on sale. Originally $103. On sale for $65. They cancelled my order then reposted the set for $269
Have not received my order got some unprofessional excuse about the mail being slow all I will say is that I will never buy anything from this company again should have read the reviews! ZERO STARS !! Reporting to Better Business Bureau
Ordered a coffee table type book about owls. It arrived and was so poorly wrapped it was crushed and beat up,on ever edge nearly and pages crushed along with dents in cover. They looked at my photos and after several exchanges of email offered me 30% of the cost as a “ good faith refund”. This book had been ruined and I maintain a 100% refund was due.
I ordered 2 books one from abes and one fro booksxpress which from what I'm reading is the same company? the abe book got to me in less then 7days from order to finish..the booksexpress order took 23 days.
Order for a book from BooksXpres was not received after almost a full month. BooksXpress customer service did not respond to request for an update. Will never purchase another product from this seller again.
Ordered 2 maps. Tracking number was useless. Maps arrived 3+ weeks later, too late for my trip, with a different tracking number. FedEx lost the return, and several emails later,
BooksXpress finally agreed and said they would process the refund. Nearly a month later, still waiting for refund! Horrible!