BooksXpress

Avoid BooksXpress! This company does not keep their promises about delivery, nor do they try to make things right when the delivery is extremely late.

COMPLETE SCAM; DO NOT ORDER FROM BOOKSXPRESS!!

Tried to order a book through Walmart and it never arrived. It's marked on Walmart's website as still on route (from early April; it's mid August now), but when I contact the seller, I get a form letter saying the package has been delivered (even when I confirm with Walmart that it is not delivered in their system) and they won't reimburse me. When I try to call their number, it says the number is disconnected.

Bought book they sent the wrong book bought through Walmart / BooksXspress don’t buy!!!! Walmart shame on you BooksXpress crooks!!!!!!

Beautiful book shipped in a thin plastic mailer which provided no protection whatsoever. New book in original wrapper was all beat up. I processed a refund through Walmart. I wanted to buy the final 3 remaining copies as gifts but I suspect they'll arrive equally damaged. Sad really.

Bought new $100 hardcover book from them. They shipped it loose in a plastic bag with no padding or protection, so it was damaged in shipping. They only offered $5 in compensation. If you bought a new car and it was delivered with a un-repairable dent in it, and the dealer only offered $100 back, would you be ok with that? I don’t think so. Do not buy from this company, they do not respect the books or their customers.

Ordered an atlas through WalMart on July 4th, with arrival by July 13th, leaving almost 2 weeks for any possible delay. Contacted them and was told still scheduled to arrive on time. I wrote back telling them they are already 6 days late and item has not updated in any system for a week. Utterly useless. Giving 1 star is being too kind, a negative 10 would make more sense

Recently ordered from BooksXpress on Amazon it was on sale. Originally $103. On sale for $65. They cancelled my order then reposted the set for $269

Have not received my order got some unprofessional excuse about the mail being slow all I will say is that I will never buy anything from this company again should have read the reviews! ZERO STARS !! Reporting to Better Business Bureau

Ordered a coffee table type book about owls. It arrived and was so poorly wrapped it was crushed and beat up,on ever edge nearly and pages crushed along with dents in cover. They looked at my photos and after several exchanges of email offered me 30% of the cost as a “ good faith refund”. This book had been ruined and I maintain a 100% refund was due.

Not professional.

I ordered 2 books one from abes and one fro booksxpress which from what I'm reading is the same company? the abe book got to me in less then 7days from order to finish..the booksexpress order took 23 days.

Order for a book from BooksXpres was not received after almost a full month. BooksXpress customer service did not respond to request for an update. Will never purchase another product from this seller again.

Ordered 2 maps. Tracking number was useless. Maps arrived 3+ weeks later, too late for my trip, with a different tracking number. FedEx lost the return, and several emails later,

BooksXpress finally agreed and said they would process the refund. Nearly a month later, still waiting for refund! Horrible!

Absolutely the worst company you could ever buy a book from. I ordered a Bible from Amazon Deutschland be shipped the Budapest Hungary and they were the supplier and one month later still no Bible in Budapest. Took them about 6 days to reply to Amazon email. Although Amazon collected the VAT fee the Hungarian postal services trying to assess a 27% VAT fee whereas books or assessed 5%. This fee was paid to Amazon for shipment and is total responsibility of the seller. Every negative review on here is accurate. Avoid them at all costs. I hate to even leave one star.

I ordered a book from them through AbeBooks, which was listed as new, and when I received it, there was no way that it was new. I've submitted two requests for returning it, and they keep responding as if I never received it! I have requested a call from AbeBooks, and will certainly be screwing up their day if this isn't resolved! Thought I had found a good site for buying used books, but apparently I was wrong.

Similar story as others. Purchased through the Walmart site. Trying to cancel my purchase. Disconnected phone number, non-responsive to emails requesting cancellation. There should be a zero stars option.

Yup, ordered thru Walmart. Took 2 weeks to show up. Wrong book. They screwed up, I had to send them a picture of the ISBN number, ok fine. I had to take the book down to fed ex, ok fine. I got my credit a week later. I had to spend my time and gas to fix their screw up. Doesn't seem fair. If you hire someone to ship out books, make sure they can read.

Buyer Beware!!!!!!! Do not buy from them!!!!!!!!!!!!!!!!!

I do not recommend purchasing from BooksXpress. They ship brand new books in very flimsy plastic wrap. They respond to emails, but you will NEVER receive a refund for returned items.

I ordered a couple of items from BooksXpress at the same time I ordered from other sellers. My items from other sellers have either been delivered or in transit but BooksXpress shows that my items are still “preparing” yet my credit card has already been charged. I wish I had seen these reviews about BooksXpress before buying from them. These items are supposed to be gifts but who knows when they would be delivered or even mailed out. This was the first time and will be the last time I will be buying anything from BooksXpress.

Don't buy from Walmart.ca. The one on Walmart is ...Xpress. Walmart is allowing this scam. TERRIBLE.