AUTOPART HUB LTD

Customer service is awful. On December 13 I ordered a part. After waiting a month I contacted auto part hub LTD and asked where my part was. They told me they would issue a refund. They didn’t say why I didn’t get my part. It is now been three weeks since they said I would receive a refund. I have not received it. I’ve emailed them at least seven times. I also left them three voicemail messages. Trying to get a response from them. All I want is my money back. $270!

I did not receive my full order

Update:

What a horrible response from AUTOPART HUB! "The part may differ from the picture". I ordered the specific emblem overlay kit for my make and model. What is the point of selling a kit for a SR5 model if the SR5 emblem is not a part of the kit? Guess if you order the TRD kit for more money they'll leave out the added emblems and still take your money. Don't order from this scam! Wish I could give 0 stars to this scam artist.

First response:

I did not receive my full order. I ordered the black overlay emblems for my 4runner and did not receive the SR5 emblems as stated in the order. I tried contacting through email and Facebook and none of their contact info works. Guess I'm out $50 cause I will have to re-order a new set. It will definitely be from another vendor. The worst part is this was supposed to be a Xmas gift. Big Fail AUTOPART HUB!

Date of experience: December 23, 2022

Reply from AUTOPART HUB LTD

A day ago

Hey Joshua sorry for the inconvenience, as we have mentioned in the description in Note that the actual part might be different from the picture.