Based on 183 customer reviews TPM is rated 1.1 out of 5. They have been selling on Walmart Marketplace since 2017.
TPM contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting TPM. Their contact information including business name, phone number, address and email might be available here. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
I ordered a Magna boat pedistal through Walmart via this TPM seller. They charged Paypal immediately and shipped me an empty envelope two weeks later. I have notified TPM via email 4 times in 5 weeks and have only received automated emails back with no info on my order. Contacted Walmart two weeks ago and they were no help either.
My order was not complete.
I ordered 8 items and they only sent 2.
I have talked with Walmart, but they have not been able to fix it so far.
TPM would not respond to my request for help.
DO NOT buy from this company. Wal-Mart should remove them from from their sellers list. I placed an order with them 2/24/21. I never received the items. Order still shows its out for delivery. They cancelled the order 3/24/21. They charged my credit card $476.54 and as of todays date 4/14/21 I have not received a refund. Horrible customer service.
like everyone else, I ordered from them and had to get a refund because Item was not delivered on the day it was supposed to. contacted TPM via walmart and they told me the same thing. we contacted the carrier and will have an answer for you ASAP.
How.....could Lisa.....betray me?
No, but in all seriousness, it's a scam. Like many others, I got sent an empty envelope instead of my item. Let this a PSA to ALWAYS research companies you are buying from, although I understand why everyone got scammed here because you would think Walmart of all companies would team up with trustworthy people.
Negative stars. Ordered a Vizio TV and received a 4x6 empty envelope. Same bizarre email reply to my inquiry, and same unhelpful Walmart.com chat experience. DONE with Walmart.com -- it's criminal that they will keep this company as a seller in their Marketplace.
Ordered a TP-Link Powerline Adapter and received an empty 8x5 envelope. This is definitely a scammer and Walmart does not help by making it seem like you are buying from them and not a third-party vendor.
Well what can I say. I order an item that was "sold and shipped by wallmart" only to find out i would be part of this scam. Even after I cancelled my order and money was refunded.. this company still recharged my CC. 2 weeks later Make sure you change your CC so it wont happen to you... TRASH of a company
I wish I could give TPM no stars.
To start, I didn’t realize I purchased a television via a marketplace seller on Walmart.com
Saturday my tv was due to arrive and like the rest of you I received a small manilla envelope with a shipping label on it-envelope was empty.
I immediately contacted Walmart.com, they referred me to TPM where over the past three days Lisa Robbins has given me the run around about getting in contact with the carriers is difficult due to Covid and they’re over stretched, etc.
So I requested a refund. She said to give her time.
So I requested a refund via PayPal. I provided all my information to them and Walmart.com and was issued my refund in under 45 minutes.
Now, because I’m the kind of person who does these things-I checked on the shipping information and discovered TPM’s physics address shows as a UPS store in California. Ergo, I doubt they hav an actual physical location for their ‘business’ and it’s likely they’re just scamming people via Walmart.com, and I’ve requested Walmart remove them as a seller. We’ll see if they do.
Yep blank envelope here instead of $1400 laptop. Here's the chat with Walmart
Upon checking here, your package was delivered yesterday as per track. I’m afraid to tell that your package seems like was lost after delivery because you haven’t received it. Since the item came from TPM, you don’t have to worry and I will be the one to coordinate with our vendor to request either a replacement or refund.
Please allow me a few moments to escalate this issue directly to them. You should receive a response via email or phone call within 48 hours.
If in case you won’t receive a response within 48 hours, please contact us back so that we could take further action.
The package delivered yesterday was an empty emvelope. It was not lost. It is fraud
I understand and I’ll take note of that but first please give me a chance to reach out to them. If you won’t receive an updae within 48 hours, we’ll take full responsibity of this item.
Just so we're clear. A company on your website defrauded me of over $1400. And now you want me to deal with them, known criminals, and beg for my $$ back?
Oh, no need for you to coordinate with them, I’m the one who contacted them and you just need to wait for an update regarding your refund. If this won’t work for you, can I have the best phone number to reach you? So that our phone agent could have a three way call with the seller.
ok. I'll try it your way first
Thank you for your patience and understanding.
Before this chat ended, I just wanted to make sure that I covered all your needs. Aside from this, is there anything else I can assist you with today?
Any chance you can cancel my walmart.com account? I just created it today hoping it would help resolve this issue. I want nothing to do with walmart at this point
Actually, you placed this order as Guest so we’re not able to close the account as this can only be used once. This is not the way we would like you to experience from our service. I will have this corrected and sorted out for this not to happen again.
yes I know but I created an account today. I want that one deleted
I'll do it myself if you can provide a link.
Oh, I understand. Let me close it for you.
thank you. email address is [email protected]
I already closed the account. Please know that you won’t be able to login or place new orders.
Perfect. Thank you. I hope to have the fraud issue resolved in 48 hours
You’re very much welcome. Don’t worry, we’ll take care everything in our end for you to get your money back.
Aside from this, is there anything else I can assist you with today?
I received an empty envelope from the address mentioned in a previous email. Of course I ordered C02 Cartridges. I'm so sick of hearing folks say," it's a secured site", which does mean anything. It's like , how does Walmart not catch on? Obviously, there's NO Q&A program, or follow ups with their vendors . I appreciate everyone else's messages on here.
Got caught by this scam too. Do not buy TPM.
They also "sell" products they do not have. They make a rapid first reply, then delay a week and send a "tracking number" . They print these out ahead of time and hold them. Apply the tracking number to an empty padded envelope a week later and submit them to their carrier. Once you get the "tracking number" delivered you complain and they, at least this time, issue a refund after I spent an afternoon on the phone with walmart.com customer care. In case you do not already know walmart.com customer care - does not care. They will email their sellers but will do nothing to help you get your merchandise or a refund. All that is on the seller and this one is less than honest. They now have all of your personal and credit card information. I wish I could give negative stars. Please count my 1 star as no positive response at all.
Scam. They send an empty envelope to get a delivery confirmation. Walmart should be ashamed for not banning these people, they have reported many times. There should an option of rating them zero stars.
I ordered something from this seller. It took a week to ship and I received an empty envelope, like many others. The housemate that received the empty and unsealed envelope contacted them via the email address on the shipping label. After a week, I sent an email to the same address and got the EXACT SAME RESPONSE WORD FOR WORD. This raised a red flag to me and I requested a refund. I waited 10 days and I contacted them again and the bot told me they will contact the accounting department and my refund will be issued within the day. So I contacted Walmart and they issued a refund. I received it in about 3 days. I sent an email back to this company and told them they were a scam and should be ashamed of themselves. They never replied back.
Do not purchase from this vendor. As with all other complaints all I received was an empty envelope from this vendor.
Walmart needs to take this vendor off their site. Walmart was nice enough to give a refund, but I have never had this problem with Amazon purchases.
Received an empty envelop like others. I ordered a Humminbird Helix 7 fish finder - now the price went up by $140! Trying to get it delivered.
Never got item.
I too was given the empty small envelope after purchasing a shovel. The sellers name shows up as Faucets Complete. I called 1-800-925-6278 and spoke to a Walmart rep that said they are aware of multiple complaints and issued me a refund. Got the refund alert on my phone before we hung up the call. Hopefully they will be removed from Walmart's website as a seller soon.
this is Scam, Don't buy from this seller, all you will get is empty emvelope.