Based on 26 customer reviews The7letter LLC is rated 1.0 out of 5 stars. They have been selling on Walmart Marketplace since 2022.
The7letter LLC cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting The7letter LLC. Their contact information including business name, phone number, address and email are unavailable. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
Purchased a Canon Camera for my daughter (her big gift).
I am now out $450 because they duplicate order numbers of orders being delivered in the same area that you're from...
So in other words... your actual order is never created or shipped. You just get ripped off and can't get through to walmart to complain because your phone number is linked to that order number and they just tell you to check around your door really well and wait 48 hours before complaining....
Recieved Email that they found an issue and wait to here back from them. (They never get back to you)
Thanks for the lesson though.
Ugh…same thing happens to me. Ordered the quest 2. FedEx email said delivered. Nothing was ever delivered to me. Never buying from Walmart online. Now I gotta deal with the hassle of being refunded
I had the same exact experience as everyone on here. Definitely a scam.
This is obviously a scam. I had the same experience as everyone else here. I ordered an Oculus through Walmart Marketplace. I received an email a couple of days later saying my order had been delivered, but it never was. When you click on the link to go to the sellers site, it no longer exists. I'm hoping Walmart issues a refund, or I guess I'm out of luck.
I bought an Oculus meta quest 2 from this company on the Walmart app. They sent my package to the wrong address. After days of trying to contact them they finally responded with "they made a mistake and sent it to the wrong address I would receive mine in 3 to 5 days. Well I asked for a tracking number and got no response and a week and a half later still no package. I've tried to email them several times since their last email to me and get no response. If you see this company selling on Walmart site stear clear of them!!!
Same as everyone else. Received a tracking number, then a message that it was delivered, but no package. I called Walmart and then received an email from "7Letter" saying they would reach out to me with info. Nothing. Called Walmart back and they said the seller has been removed for "quality" issues. To their credit, Walmart immediately issued a refund, but 7Letter probably should have been vetted first.
Same thing happened to me! This company is a SCAM. I ordered a meta quest 2, received a tracking number for my purchase, few days later I got a notification that my order was delivered, when I couldn’t find my package at my house, I called fedex and found out that the tracking number belong to another person’s package. I emailed the company and got the ran around, finally after a few days, I contacted Walmart and got a refund. Do not purchase anything from this company!! This company doesn’t even deserve a one star!!
I guess my gut was right since everyone on here has had the same EXACT experience as me dealing with this company. I ordered the Oculus 2 on 11/22/22 and it said that it was delivered on 11/28. I never received my item and Walmart's policy is that you wait 48 hrs to see if it shows up. I contacted FedEx in the meantime and they told me that the tracking number was incorrect. Walmart contacted the company on my behalf and they responded with an email written in broken English, stating that hey were aware of the issue and I would receive my item in 3-5 "working" days. Today is the 4th day of those 3-5 working days and they haven't even responded with so much as a tracking number, not only that but when you click on their name on your purchase history, the page "cannot be found". Shame on Walmart for allowing such people to use their platform and reputation to steal people's money because that is the ONLY reason that I even interacted from this company. Walmart please vet your marketplace sellers better.
Same as everyone else...I received an email and a text saying the package was delivered and it was not as I was home all day. Contacted Walmart immediately and have sat on hold over 4 hours in all to be given the run around to have to call back after 4 days for a refund then to have to pay full price for the item if they even issue the refund! will never shop online again with Walmart!
This is a straight up scam. We have alerted our financial institution after we were delayed intentionally from pursuing any other actions by Walmart. We were alerted via text that the package had arrived while simultaneously receiving another text stating that it had been on boarded locally. We reached out to Walmart right away and they could have put a stop to it. Here we are 12 Days Later and they finally let us know it was a third party vendor. I'm beyond upset as this is straight up fraud.
Same as all comments above.
Bought Black Friday sale. Shows delivered, not my house from picture. Fed ex states wrong name and address associated with the tracking number. The scammer does at least send to same city. Doesn’t respond to messages. I’m still trying to get this sorted out and a refund. Sadly my daughters Christmas gift. Shame on Walmart for allowing just anyone to sell on their site. I had no idea I was purchasing it through a 3rd party.
I too didn’t receive my package despite receiving from Walmart and fedex it was delivered. Those picture were the wrong house and the wrong package. What does Walmart intend to do to recover losses?
Walmart and Fed ex got scammed Walmart advertized the Oculus 2 on the Black Friday sale. And this was issued from this scam of a company the7letter LLC only for them to give FedEx the "wrong" tracking which is apart of the scam. Shame on you Walmart!! YOu obviously didn't do your due diligence in vetting this company. I WANT my money back and will never shop online ever again.
Wow, I can't believe Walmart would have contracted with a company like this. I also ordered the Oculus, and now will have to buy one for $40 more since they are no longer on sale. I've spent 5 days contacting FedEx and Walmart and this company, and I'm so frustrated I could punch someone. Well, I'm getting back on the chat line with Walmart to tell them about this page. Everyone please go to your order page on Walmart and get on the chat, and send them a link to this page. I can't find a way to leave a review for them on Walmart's website yet.
Same as everyone else, unfortunately. Bought an oculus. Tracking number was fake (the package it was associated with was in my town, so they definitely make the effort to not have you realize you’ve been scammed until it’s too late). I’ve contacted Walmart and they said they can’t cancel the order even though the tracking number is false because it says “out for delivery” and I might still receive my item. I tried to explain it’s a scam.
Hopefully I can get a refund at some point. Very disappointing, frustrating and honestly overwhelming to be out $400 this close to Christmas. I was even on hold while they tried to contact the seller and, shocker, no answer.
DO NOT BUY FROM THEM!
same as above
Ordered the oculos and fed ex said it was delivered. Called fed ex, they said it was the wrong tracking number. After seeing these reviews I will be contacting walmart for a refund. This was our big Christmas present for the family. Such a sad disappointment.
YOU ARE A SCAMMMMMM. you take money and then never ship the items!
Scam alert. Ordered oculus, says it was delivered but not to my address. No help from FedEx or Walmart.
FRAUDULENT SELLER. Exact same scenario as other buyers and Walmart should remove them.