Based on 11 customer reviews Samonline is rated 1.0 out of 5. They have been selling on Walmart Marketplace since 2016. They sell Art.com, ONLINE, LANGRIA, Floureon and Isako products in Home, Electronics and Home Improvement categories.
Samonline contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting Samonline. Their contact information including business name, phone number, address and email might be available here. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
This is the worse place to do a return. Do not shop or buy from them through Walmart.
You will be disappointed with the item and will not get to return it.
I would give 0 stars if I could.
Ordered metal detector from wal mart it does not work now I can’t return it because it was ordered from samonline only one star because I have to
I made an order and my product was shipped to someone in CA ,I live in NY. and yes I provide the correct address when I order.Also customer service never respond to calls or email.
Wish I could rate a ZERO STAR because that's what they deserve. Ordered an item a week ago and it still hasn't even been shipped, they have created a shipping label so they could get paid but have not actually shipped my item. THESE CHINESE SELLERS ARE SCAMMERS.
1/5 stars. 0/5 wasn't an option.
I ordered a 16"x36"x72" wire shelving unit. Got a 13"x24' in the mail. Whatever, stuff happens. However, Samonline's emails to me have been in broken English, so I was asked to let *them* keep the unit and give me $5, but then I keep it? In response to sending me a $20 item instead of a $45 item I ordered, I was offered a fiver. "This time could you pls give me a chance to keep it? then, I will refund of $5 as a compensation and you keep the item or send it to your friends/family members?
Is that OK?"-the response I received, copy/pasted.
All I can say is, Ill still shop at Wal-Mart, I'm ok with their stores. I need groceries.
But I've just gotten an Amazon Prime account, and will never be using Wal-Mart.com for anything. My advice to other people will be to not risk their money on Wal-Mart.com, just buy from Amazon. Amazon at least puts customer satisfaction first.
I ordered the lock pick set and I got a safe that was broken
Scammers!!! I placed an order from Samonline through Walmart.com. I ordered a robot vacuum which claimed to also mop as well return the dock (that it dont even have), scheduled cleaning (which is not even possible) it was all around a horrible purchase. When I went to find the product again by searching, it was gone completely and the next day a new post put up with different information. Of course there is no contact from the seller as they already have my money and could care less. This will never happen again
Cannot reach seller. Item was listed as waterproof and fireproof and as a safe. It is only a lock box that even the manufacture says is not waterproof or fireproof.
We are a government entity and purchased 28 vacuum cleaners and found out that they charged us tax when we are tax exempt. I have tried calling them at least 9 times and they never call back, no wonder it is a magic jack that they use. Sent several emails never reply. I can't believe that Walmart would do business with someone like this that never helps out the customer. The vacuum cleaners are for a Safe and Healthy Home Grant that we go to households that can't afford these items. How can a company be like this and not return $134.38 tax to a government agency that is trying to help their citzens out. I have put this out there about this company and Walmart since Walmart will not even help me to get this refund back. Never again.
Deceitful company. Doesn't back warranties.
My robot vacuum stopped working after 8 months, which is still under warranty until October of 2022 because I purchased the 4 year extended warranty. Samonline lied and said they couldn't find the order in their system, funny because I had no problem finding it on walmart.com. They had no interest in helping me whatsoever and had the audacity to offer a discount on a future purchase. LOL as if I'd ever buy from this piece of crap company again. The manufacturer is replacing my vacuum but no thanks to samonline, they did nothing but waste my time. Buyer beware of this deceitful business.