Based on 19 customer reviews Samonline is rated 1.0 out of 5. They have been selling on Walmart Marketplace since 2016. They sell ONLINE, Lenovo, LANGRIA, Floureon and Samonline products in Home, Electronics and Home Improvement categories.
Samonline contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting Samonline. Their contact information including business name, phone number, address and email might be available here. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com
ordere a pair of outdoor solar flame lights on November 6,2019. after placing the order I felt uneasy about dealing with this company so I I immediately canceled the order. I received an e-mail from Samonline that the order was canceled and my account would be refunded with-in 3-4 days. never received the refund and called and left a message with the person who sent the e-mail requesting that she be called directly. left messages for her 2 days in a row. no call back. I recommend not doing business with this company as they do not refund your money and should not be listed on Walmart.com. less than 1 star if I could.
Be aware from this seller! Never ever!
I ordered the brand tea kettle and they sent me a cheap something without shipping and return shipping label! When I contacted with them they were playing a games with me! First e-mail said sorry , holiday season( no holiday end of October).
Second e-mail said:
“-Don’t worry , that kettle what they sent has a same functions! Ha?????
Promotion is over, can not send me the item!
Walmart fixed my problem!
They should check out there seller, before they do any deal with scammers!
Glad I read this before ordering.
I ordered the 18 drawer shoe rack and Im very unsatisfied .its missing parts and I can't contact anyone about it.some of the plastic already have cracks in it.im so pissed off with Wal-Mart for even allowing this seller to keep getting over.this seller gets a 0 from me and I want my money back
Samonline is scammers. It is poor of Walmart to continue allowing these scammers to cause aggravation to its customers. I order a Baudens stick vacuum and like all the other reviews here (which I did not see until I ran into this headache), I got email run a rounds when trying to return the product. They offered me $10 to keep the product. And, said they have restocking fee of 20% and a shipping fee. Never received a shipping label. Everything everyone said above is exactly what I have been through. Walmart Customer Service refunded me the purchase price. So Walmart gets kuddos for excellent customer service. Unless you like to problem solve, DO NOT ORDER FROM Samonline. Go to amazon and choose another provider for this product. As far as the product, it did not have the suction I needed for my needs. Good luck. Samonline ZERO stars.
Purchased kids tablet it came with no charger and poor instructions. I asked for a return label all I got is what is wrong with it I told them and asked for return look label haven't gotten it yet. Done with these scammers
Do not buy from this seller he is a scammer and will take your money and not send you your product I cannot believe that Walmart would do business with such an con artist
I ordered a cordless stick vacuum Dibea which has very little suction. Samonline is not helpful in returns. They continue to send an email asking me to video the problems so they can instruct me how to make it work. And no instructions on return.
Unbelievable that Wallmart would sell products from this company through Wallmart.com. NO STARS
This is the worse place to do a return. Do not shop or buy from them through Walmart.
You will be disappointed with the item and will not get to return it.
I would give 0 stars if I could.
Ordered metal detector from wal mart it does not work now I can’t return it because it was ordered from samonline only one star because I have to
I made an order and my product was shipped to someone in CA ,I live in NY. and yes I provide the correct address when I order.Also customer service never respond to calls or email.
Wish I could rate a ZERO STAR because that's what they deserve. Ordered an item a week ago and it still hasn't even been shipped, they have created a shipping label so they could get paid but have not actually shipped my item. THESE CHINESE SELLERS ARE SCAMMERS.
1/5 stars. 0/5 wasn't an option.
I ordered a 16"x36"x72" wire shelving unit. Got a 13"x24' in the mail. Whatever, stuff happens. However, Samonline's emails to me have been in broken English, so I was asked to let *them* keep the unit and give me $5, but then I keep it? In response to sending me a $20 item instead of a $45 item I ordered, I was offered a fiver. "This time could you pls give me a chance to keep it? then, I will refund of $5 as a compensation and you keep the item or send it to your friends/family members?
Is that OK?"-the response I received, copy/pasted.
All I can say is, Ill still shop at Wal-Mart, I'm ok with their stores. I need groceries.
But I've just gotten an Amazon Prime account, and will never be using Wal-Mart.com for anything. My advice to other people will be to not risk their money on Wal-Mart.com, just buy from Amazon. Amazon at least puts customer satisfaction first.
I ordered the lock pick set and I got a safe that was broken
Scammers!!! I placed an order from Samonline through Walmart.com. I ordered a robot vacuum which claimed to also mop as well return the dock (that it dont even have), scheduled cleaning (which is not even possible) it was all around a horrible purchase. When I went to find the product again by searching, it was gone completely and the next day a new post put up with different information. Of course there is no contact from the seller as they already have my money and could care less. This will never happen again
Cannot reach seller. Item was listed as waterproof and fireproof and as a safe. It is only a lock box that even the manufacture says is not waterproof or fireproof.
We are a government entity and purchased 28 vacuum cleaners and found out that they charged us tax when we are tax exempt. I have tried calling them at least 9 times and they never call back, no wonder it is a magic jack that they use. Sent several emails never reply. I can't believe that Walmart would do business with someone like this that never helps out the customer. The vacuum cleaners are for a Safe and Healthy Home Grant that we go to households that can't afford these items. How can a company be like this and not return $134.38 tax to a government agency that is trying to help their citzens out. I have put this out there about this company and Walmart since Walmart will not even help me to get this refund back. Never again.
Deceitful company. Doesn't back warranties.
My robot vacuum stopped working after 8 months, which is still under warranty until October of 2022 because I purchased the 4 year extended warranty. Samonline lied and said they couldn't find the order in their system, funny because I had no problem finding it on walmart.com. They had no interest in helping me whatsoever and had the audacity to offer a discount on a future purchase. LOL as if I'd ever buy from this piece of crap company again. The manufacturer is replacing my vacuum but no thanks to samonline, they did nothing but waste my time. Buyer beware of this deceitful business.